User’s Guide DS-820W DS-920DW Version A USA
Using the documentation Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. IMPORTANT IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
Trademarks The Brother logo, Brother and DSmobile are registered trademarks of Brother Industries, Ltd. Apple, Macintosh, Mac OS, iOS and App Store are trademarks of Apple Inc., registered in the United States and other countries. Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and / or other countries. Wi-Fi is a registered trademark of the Wi-Fi Alliance. Google Play and Android are trademarks of Google Inc.
Table of contents 1 General Information 1 Scanner overview .....................................................................................................................................1 Control panel overview .............................................................................................................................3 Items displayed on the LCD ...............................................................................................................5 LCD messages ............
File settings ......................................................................................................................................38 Paper settings ...................................................................................................................................39 Options settings ................................................................................................................................40 Information ....................................................
A Appendix A 75 Specifications ..........................................................................................................................................75 General .............................................................................................................................................75 Scanner ............................................................................................................................................76 Li-ion battery ...................
Basic functions Storing scanned images Scan to your computer*1 Scan to an SD Memory Card (SD card) You can store scanned images on your computer as long You can store scanned images on the SD card included the Micro USB Cable connects the scanner and the com- with your scanner. For more information, see Scan Using puter. For more information, see Scan Using Your Com- the Control Panel on page 18. puter on page 19.
Accessing scanned images stored on the SD card View in the browser View on an Android™ or iOS mobile device View on your computer via the USB connection Access scanned images stored on the SD card via the web browser of a wireless LAN tablet or your computer. For more information, see Using your web browser on page 51. Access scanned images stored on the SD card via ScanHub™. For more information, see Using ScanHub™ (Android™) on page 55 or Using ScanHub™ (iOS) on page 55.
1 General Information 1 1 Scanner overview Front DS-820W DS-920DW 1 1 2 2 8 8 7 7 9 6 6 5 4 3 5 3 4 1 Top cover 2 Control panel 3 Reset button 4 Battery compartment 5 Wi-Fi® (ON / OFF) switch NOTE When you do not use the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the ON position, the battery will be consumed faster.
General Information Rear DS-820W 1 DS-920DW 3 3 2 1 1 1 Micro USB port 2 SD card slot 3 Paper ejection slot 2
General Information Control panel overview 1 DS-820W DS-920DW 8 1 2 7 3 6 4 8 1 2 7 3 9 4 5 5 1 Wi-Fi® indicator Indicates the status of the Wi-Fi® connection. 2 Menu button Press to configure the menu settings. 3 Power button • Press to turn on the scanner. • Press and hold to turn off the scanner. 4 Start / OK button • Press to confirm a selected item. • For Windows® Press to start scanning when using Button Manager V2.
General Information 5 PDF / JPG ( ) button 1 • Press to change the scanning file format (PDF or JPEG). • Press to scroll through the menu and option items. 6 HQ / STD ( ) button • Press to change the resolution. HQ is 600 dpi and STD is 300 dpi. • Press to scroll through the menu and option items. 7 COLOR / MONO ( ) button • Press to change the scan mode (color or mono [black and white]). • Press to return to the previous screen.
General Information Items displayed on the LCD DS-820W 1 DS-920DW 1 1 6 2 6 2 5 3 7 3 4 4 1 SD Appears when the SD card is inserted into the scanner’s SD card slot. 2 Remaining battery power 3 The selected menu or the current status appears here. For more information about the messages displayed on the LCD, see LCD messages on page 6. 4 PDF / JPG Displays the scanning file format (PDF or JPEG). 5 HQ / STD (DS-820W only) Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
General Information LCD messages 1 Message Machine Status The machine is connected to your computer in TWAIN mode. The machine is in SD mode (Mass-storage mode). For more information, see Scanning in SD mode on page 18. (DS-920DW only) The machine displays the menu to change the resolution. For more information, see Changing the scan resolution (DS-920DW only) on page 11. The machine is in BR-Docs mode. For more information, see Scan to the Cloud Server Using a Wireless Access Point (BOL Mode) on page 50.
General Information Checking the Wi-Fi® indicator 1 ® ® Wi-Fi indicator Wi-Fi status No light The Wi-Fi® switch is set to OFF. WiFi The Wi-Fi® switch is set to ON and the scanner is starting up a Wi-Fi® connection. It will take about 40 seconds to make the Wi-Fi® connection. Lit (Red) WiFi A Wi-Fi® connection has been made [in access point (AP) mode]. Lit (Blue) For more information, see Connecting in access point (AP) mode on page 48.
General Information Setting the Clock 1 Before using your scanner, set the scanner clock to the correct time. a b c d e f Turn on your scanner. On the scanner’s control panel, press Menu. Press or until TME is displayed on the LCD. Press Start / OK. Press or to set year. Press Start / OK to confirm the year. NOTE To return to the previous screen, press the COLOR / MONO ( g h ) button. Repeat steps 5 and 6 to set month, day, hour (24-hour format) and minute.
General Information Installing the battery 1 Install the supplied Li-ion Battery into the end of your scanner, as shown in the illustration.
General Information Charging battery a b c Make sure that your computer is ON. d The Power button 1 Connect the supplied Micro USB Cable to the micro USB port on your scanner. Connect the cable to your computer. The battery starts charging automatically. lights up green while the battery is charging, and goes off when charging is complete. NOTE • When charging the battery, press and hold the Power button to turn off your scanner.
General Information Formatting an SD card 1 When you purchase your own SD card, you must format the SD card before using it. NOTE Before formatting an SD card, make sure if there is no important data on it. When you format an SD card that was previously used with other devices, all of its data will be deleted. a b c d e f g Insert the SD card into the SD card slot. Turn on your scanner. Make sure that SD appears on the LCD display. On the scanner’s control panel, press Menu.
2 Document Specifications 2 Acceptable documents Standard Paper Length 2 1 side scan 3.5 in. to 32 in. (90 mm to 812.8 mm) 2 side scan (DS-920DW only) 3.5 in. to 16 in. (90 mm to 406.4 mm) Width 2.2 in. to 8.5 in. (55 mm to 215.9 mm) Weight 16 lb to 28 lb (60 g/m2 to 105 g/m2) To scan thinner document, use the Carrier Sheet (see Loading the Carrier Sheet on page 16). Maximum Number of Pages 1 page (1 sheet) Standard Paper Size A4 8.3 × 11.7 in. (210 × 297 mm) A5 5.8 × 8.3 in.
Document Specifications Unacceptable documents Documents with paper clips or staples Documents with wet ink 2 Fabrics, metallic sheets, overhead projector sheets Glossy or mirrored media Embossed plastic cards Documents that exceed recommended thicknesses Documents recommended for use with the Carrier Sheet Use the supplied Carrier Sheet when you scan the following: Documents with a carbon sheet attached on the back Documents written in pencil Documents narrower than 2.2 in.
Document Specifications IMPORTANT • Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high humidity, or the Carrier Sheet may warp. 2 • Do not place large or heavy objects on the Carrier Sheet when it is lying flat. • Do not bend or pull the Carrier Sheet. If it becomes damaged, it may not be acceptable for scanning, and should not be used.
3 Scan Preparation 3 Loading a document IMPORTANT • Insert only one page into the scanner at a time. Insert the next page only after the first one is completely scanned. Inserting more than one page at a time may cause your scanner to malfunction. • DO NOT pull on the document while it is feeding. • DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped. • DO NOT try to scan cardboard or fabric.
Scan Preparation Loading the Carrier Sheet NOTE Make sure documents that have ink or correction fluid on them are completely dry. a Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the document with the top left corner of the Carrier Sheet. b Set the Carrier Sheet a, document face up, with the black edge first in the feeder slot b and align the left edge of the Carrier Sheet with the left edge of the feeder slot c.
Scan Preparation Important Carrier Sheet tips To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading the Carrier Sheet on page 16. To avoid document jams, do not put several small documents into the Carrier Sheet at the same time. Insert only one document into the Carrier Sheet at a time. Do not write on the Carrier Sheet, as the writing may be seen in scanned documents. If the Carrier Sheet becomes dirty, wipe it with a dry cloth.
4 Scan Using the Control Panel 4 Scanning in SD mode a Insert the SD card into the SD card slot. DS-820W DS-920DW 4 NOTE When you use a purchased SD card, you must format the SD card first. To format the SD card on your scanner, see Formatting an SD card on page 11. b c d Turn on your scanner. Make sure that SD appears on the LCD display. If necessary, adjust the scanning settings by pressing the COLOR / MONO, PDF / JPG and HQ / STD (2 side / 1 side) buttons on the control panel.
5 Scan Using Your Computer 5 Installing the scanner driver and scanning software For Windows® users NOTE • Make sure that your computer is ON and you are logged on with Administrator rights. • DO NOT connect the Micro USB Cable yet. • If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for your operating system, or you want to download manuals and utilities, visit your model page at http://solutions.brother.com/. a b Insert the DVD-ROM.
Scan Using Your Computer c Click Additional Applications to install any of these applications during setup. • Button Manager V2: document scanning and storing (in specified destinations) • PaperPort™ 12SE: document scanning, editing and management • Presto! BizCard 6: business card scanning, editing and management • BR-Receipts: receipt scanning, editing and management 5 NOTE • To register your product and download BR-Receipts, click Download BR-Receipts to access the Brother Online site at http://www.
Scan Using Your Computer For Macintosh users NOTE • Make sure that your computer is ON and you are logged on with Administrator rights. • DO NOT connect the Micro USB Cable yet. • If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for your operating system, or you want to download manuals and utilities, visit your model page at http://solutions.brother.com/. a b c Insert the DVD-ROM. 5 Double-click on the DVD icon, and then double-click DS-820W (DS-920DW).
Scan Using Your Computer d Click one of these folders to install the application during setup. • Presto! PageManager 9: document scanning, editing and management • Presto! BizCard 6: business card scanning, editing and management • BR-Receipts: receipt scanning, editing and management NOTE • Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s website. Download the application from this website.
Scan Using Your Computer Connecting your scanner to your computer in TWAIN Mode Before scanning a document using the scanning software, select TWAIN Mode on your computer. a b Turn on your scanner. c Press the Start / OK button on the scanner to display PC on the LCD. Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer.
Scan Using Your Computer Using DSmobileCapture (for Windows®) a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. b Double-click the DSmobileCapture shortcut c The Select Scanner Model dialog box appears. Select TWAIN under Driver Type and select Brother DS-820W (DS-920DW) under Scanner Model, and then click OK. on your desktop. 5 d DSmobileCapture launches.
Scan Using Your Computer e Change the scanning settings, if needed. For more information on changing settings, see Changing DSmobileCapture scan settings (for Windows®) on page 27. f Insert a document into your scanner. g Click Scan . Your scanner starts scanning. 5 A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will be saved in the directory you specified in step 5. Check the scan result just in case.
Scan Using Your Computer h For continuous scanning, insert the next document into the scanner while Waiting next job... screen appears. When the document is inserted, scanning will start automatically. To stop the continuous scanning, click Cancel on Waiting next job... screen. NOTE • To change the time delay when waiting for the next job, see Paper settings on page 29. • To save multiple documents as one file, choose Multi-page PDF or Multi-page TIFF from the File Format drop-down list.
Scan Using Your Computer Changing DSmobileCapture scan settings (for Windows®) File settings (1) (2) (3) (4) (5) 5 (1) Setup Change scanner properties. (2) File Format Change the file format. Select the format you want from the drop-down list. (3) Path Specify the directory where you want to save scanned images. (4) Fit Page You can view and size the scanned image. You cannot use Fit Page when PDF or Multi-page PDF is chosen in File Format.
Scan Using Your Computer Image settings Click Setup , and then click the Image tab to choose image type and to set basic scan settings. NOTE This image is from the DS-920DW. 5 (3) (4) (5) (1) (6) (2) (7) (8) (1) Image Selection Box Choose the type of document you want to scan. (2) Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning. (3) Brightness Adjusts the lightness or darkness of an image. The range is from -100 to +100. The factory default is 0.
Scan Using Your Computer Paper settings Click Setup , and then click the Paper tab to define values related to image output. (1) (2) 5 (4) (3) (5) (6) (7) (1) Cropping Cropping allows you to capture a portion of the scanned document. Automatic Choose Automatic to allow the software to adjust the cropping window according to the document size. Use this option for batches of mixed-sized documents.
Scan Using Your Computer (2) Scan Area Choose your paper size from the drop-down list or create a custom paper size by clicking Add in the drop-down list. If you selected Fix for Transfer in Cropping (1), define the X-Offset and Y-Offset or specify Width and Length to redefine the scan area. The Display Area (4) in this screen displays image placement as you change the values. • X-Offset - the distance from the left edge of the document to the left edge of the scanned area.
Scan Using Your Computer Preview settings Click Setup , and then click the Preview tab to preview your image before the final scan so that you can set your scan area correctly. 5 (1) (2) (3) (1) Preview Window When you click Preview (3), the scanned image will appear in this area. This preview image lets you define your scan area. (2) Defaults Reset values in this and all other Properties tabs to the original factory settings. (3) Preview Click to start the preview scan.
Scan Using Your Computer Options settings Click Setup , and then click the Options tab to set additional image processing settings or calibrate your scanner. NOTE This image is from the DS-920DW. 5 (1) (2) (3) (4) (1) Flip Side Rotation (DS-920DW only) Book Select Book to maintain the same image orientation on the reverse side of the output page. Fanfold Select Fanfold to rotate the image orientation 180 degrees on the reverse side of the output page.
Scan Using Your Computer Imprinter settings Click Setup , and then click the Imprinter tab to print alphanumeric characters, date, time, document count and custom text on your scanned images. (1) (2) (3) (4) 5 (5) (6) (7) (9) (8) (10) (11) (1) Digital Imprinter Select Digital Imprinter to print the message on the front of your scanned image. (2) Print All Select the Print All check box to print your print string (message) on all pages of your document.
Scan Using Your Computer Information Click Setup , and then click the Information tab to view system and scanner information.
Scan Using Your Computer Using DSmobileCapture (for Macintosh) a Connect the supplied Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. b c Double-click the DSmobileCapture shortcut on your desktop. DSmobileCapture launches. 5 d Change the scanning settings, if needed. For more information on changing settings, see Changing DSmobileCapture scan settings (for Macintosh) on page 36. e f Insert a document into your scanner.
Scan Using Your Computer Changing DSmobileCapture scan settings (for Macintosh) Image settings Click the Image tab to choose image type and to set several basic scan settings. NOTE This image is from the DS-920DW. 5 (3) (4) (1) (5) (6) (2) (7) (8) (9) (10) (1) Image Selection Box Choose the type of document you want to scan. (2) Duplex (DS-920DW only) Select the Duplex check box to perform Duplex (2 side) scanning. (3) Brightness Adjusts the lightness or darkness of an image.
Scan Using Your Computer (10) Preview Window Click to preview your image before final scan. This preview image lets you define your scan area. When you click Preview, scanning for the preview starts and the scanned image will appear in the Preview Window. Note that the scanned image is only for the preview and will not be saved.
Scan Using Your Computer File settings Click the File tab to configure the settings related to the file name and the directory where you want to save the scanned image. (1) (2) (3) 5 (4) (5) (6) (7) (9) (8) (1) Directory Specify the directory where you want to save scanned images. (2) File Name Set the rule for the file name of the scanned image. (3) Digits Determine the starting number of the sequence number that is included in the file name. (4) Sample Preview the file name that you set.
Scan Using Your Computer Paper settings Click the Paper tab to define values related to image output. (2) (1) 5 (4) (3) (1) Page Size Page Size allows you to capture a portion of the scanned document. Choose your paper size from the Page Size pop-up list, define the X Offset and Y Offset values or specify Width and Length to define your scanned area. Click Preview Window (4) to preview image placement as you change the values.
Scan Using Your Computer Options settings Click the Options tab to set some additional image processing settings or calibrate your scanner. (1) (2) (3) 5 (4) (5) (1) Rotation Degrees Choose the rotation angle from the pop-up list if you want to rotate your scanned image. (2) Mirror Select the Mirror check box to reverse your image. (3) Calibration Calibrate the scanner. For more information, see Calibration using software (for Macintosh) on page 62.
Scan Using Your Computer Information Click the Information tab to view system and scanner information. 5 (1) (1) Language Choose the language you want to display from the pop-up list.
Scan Using Your Computer Using Button Manager V2 (for Windows®) NOTE • For more detailed instructions, see the Button Manager V2 User’s Guide from the application’s help menu. • To see the help menu, right-click the Button Manager V2 icon on the system tray, and then click Help. Use either one of these two methods to launch Button Manager V2 Button Panel.
Scan Using Your Computer To launch Button Manager V2 Button Panel from the Windows® Start button a Click Start > All Programs > Brother DS-820W (DS-920DW) Scanner > Button Manager > Button Manager V2. b When the Select Scanner Model dialog box appears, select your scanner model from the list, and then click OK. c Button Manager V2 Button Panel launches.
Scan Using Your Computer Scanning method To scan using the scan button on Button Manager V2 Button Panel a b c d Insert a document into your scanner. Launch Button Manager V2 Button Panel. If necessary, right-click the desired scan button in the Button Manager V2 Button Panel to change scan settings. For more information, see the Button Manager V2 User’s Guide. 5 Click the scan button you want to use in the Button Manager V2 Button Panel to start scanning.
Scan Using Your Computer Scan buttons in the Button Manager V2 Button Panel (for Windows®) Scan to an image Use this option to open the scanned image in a specific application. Note that the application must already be open and running on your computer. To change scan settings, right-click the Scan button (see the Button Manager V2 5 User’s Guide). a b Insert a document into your scanner. c Click Scan Launch Button Manager V2 Button Panel. .
Scan Using Your Computer Scan to an application Use this option to open the scanned image with a application that you choose from a list. To change scan settings, right-click the Scan to App a b Insert a document into your scanner. c Click Scan to App button. Launch Button Manager V2 Button Panel. to start scanning. 5 When scanning is complete, the scanned image will be opened with the application you chose from the displayed list. Check the scan result just in case.
Scan Using Your Computer Scan to a printer Use this option to print the scanned image from your default printer. To change scan settings or destination printer, right-click the Printer a b Insert a document into your scanner. c Click Printer button. Launch Button Manager V2 Button Panel. to start scanning. 5 When scanning is complete, the scanned image will be printed from your default printer. Check the scan result just in case.
6 Wi-Fi® Connection 6 Connecting in access point (AP) mode You can connect your wireless device (computer, smartphone, tablet, etc.) to your scanner. Your scanner itself can be the access point without going through any access point, and your wireless device can access the scanned images stored on the SD card directly. 6 NOTE • If you have not set a Wi-Fi® network password, be sure to set up a network password in your web browser first.
Wi-Fi® Connection c Select the scanner’s SSID, Brother DS-820W-xxxx (Brother DS-920DW-xxxx) (where xxxx is your model name).
7 Scan to the Cloud Server Using a Wireless Access Point (BOL Mode) 7 You can store scanned images with Brother Online storage services (BOL) in BR-Docs. Configure access using your scanner’s control panel. NOTE • To use this function, you must first configure your BOL (Brother Online) Account in a web browser. (See Configure network settings on page 56.
8 Access Scanned Images on the SD Card 8 Using your web browser You can use your wireless device’s (computer, smartphone, tablet, etc.) web browser to view the scanned images stored on the scanner’s SD card and download the scanned images to your wireless device. a Connect your wireless device to your scanner in AP mode. For more information, see Connecting in access point (AP) mode on page 48. b c d Launch your wireless device’s web browser. e Type http://10.10.100.1 in the address bar.
Access Scanned Images on the SD Card (1) (2) (3) (4) (5) (6) 8 (7) (8) (7) (1) Mode Click to switch the scanned image according to the file format (PDF or JPEG). (2) Select All Click to select all check boxes. (3) Download Click to download the file that is checked in the box. (4) Delete Click to delete the file that is checked in the box. (5) Setting Click to go to the settings pages. For more information, see Changing Settings Using Your Browser on page 56.
Access Scanned Images on the SD Card (7) On-screen cursors Click to go to the first page. Click to go to the previous page. Click to go to the next page. Click to go to the last page. (8) Page Displays the number of the current page and the total number of pages.
Access Scanned Images on the SD Card Using the USB connection between your scanner and computer NOTE You cannot view the contents of the SD card when the Wi-Fi® switch is ON or your computer is in TWAIN mode. (For Windows®) a Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your computer. b Click Start c Double-click DCIM. The folders on the SD card appear. • 100PHOTO folder Stores the scanned images in JPEG format.
Access Scanned Images on the SD Card Using ScanHub™ (Android™) You can use your Android™ device’s application to view the scanned images stored on the scanner’s SD card and download scanned images to the Android™ device. Install the application from Google Play to your Android™ device. To download, install, or uninstall the Android™ application, see the instructions provided with your device.
9 Changing Settings Using Your Browser 9 Configuring Wi-Fi® settings in access point (AP) mode Configure network settings You can configure network settings in your browser. a Access the browser in AP mode. For more information, see Connecting in access point (AP) mode on page 48. b Click Settings. (1) (2) (3) 9 (4) (5) (1) Wi-Fi Setting Set the SSID (network name) and Pre-Shared Key. (2) Password Setting Set the password to log in.
Changing Settings Using Your Browser Reset network settings You can restore any settings you changed via Wi-Fi® connection (Wi-Fi® AP Setting and Password Setup) to the factory settings. a Press and hold the scanner’s reset button (1) using a pointed object, such as a needle or a fine-point pen for 10 seconds.
10 Scanner Calibration 10 Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal (darker than normal), after 8,000 scans, or if the scanner has been stored without being used for a long time. You will need the Calibration Sheet that came with your scanner to successfully perform calibration. Calibration using the control panel a b c d Turn on your scanner. Press the Menu button. Press the or button repeatedly to select CAL on the LCD.
Scanner Calibration e f g Press the Start / OK button. The scanner starts feeding the calibration sheet. The Power button LED blinks green. After the calibration sheet is ejected, OK appears on the LCD and calibration is finished. Calibration using software (for Windows®) a b Double-click the DSmobileCapture shortcut c d DSmobileCapture launches. on your desktop. The Select Scanner Model dialog box appears.
Scanner Calibration e f Click the Options tab. g A message appears, prompting you to insert the Calibration Sheet. Click Calibration to start calibrating the scanner.
Scanner Calibration h Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click Yes. 10 NOTE Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration. i j Scanning starts automatically. After the Calibration Sheet is scanned, a Calibration was successful message appears on your screen, indicating that calibration is finished.
Scanner Calibration Calibration using software (for Macintosh) a b c d Double-click the DSmobileCapture shortcut on your desktop. DSmobileCapture launches. Click the Options tab. Click Calibration to start calibrating the scanner. 10 e A message appears, prompting you to insert the Calibration Sheet.
Scanner Calibration f Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below. Click OK. 10 NOTE Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving marks or fingerprints on this sheet can cause errors in calibration. g h Scanning starts automatically. After the Calibration Sheet is scanned, a Calibration was successful message appears on your screen, indicating that calibration finished successfully.
11 Scanner Maintenance 11 IMPORTANT Do not use any solvents or corrosive liquid, such as alcohol, kerosene, etc., to clean any part of the scanner, or the plastic may be permanently damaged. Cleaning the outside of your scanner To prevent dust accumulation, we recommend cleaning the exterior of your scanner periodically. a b Remove the Micro USB Cable from both your scanner and your computer. c Reconnect the Micro USB Cable to your scanner and your computer.
Scanner Maintenance c Gently wipe the glass and feed rollers with the supplied cleaning cloth. d e Close the top cover. Reconnect the Micro USB Cable to your scanner and your computer.
12 Troubleshooting 12 IMPORTANT For technical help, you must contact the Customer Service center in the country where you bought the scanner. For more information, see For customer service on page 80. Calls must be made from within that country. If you think there is a problem with your scanner, check the chart below and follow the suggestions. Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions Center at http://solutions.brother.
Troubleshooting Error message Cause Calibration failed. Please reboot the machine. The calibration failed for some reason. For example, the Calibration Sheet is not inserted in the correct direction. Action Press and hold the Power button to turn off the scanner, and press the Power button to turn on it. Then, perform the calibration again. Insert the Calibration Sheet in the correct direction. • To perform the calibration using the control panel, see Calibration using the control panel on page 58.
Troubleshooting Troubleshooting Scanning difficulties Difficulty Cause Suggestions My scanner does not turn on. The supplied Micro USB Cable is not connected securely. Make sure the Micro USB Cable is securely connected to your scanner and computer. The battery is low. Connect the Micro USB Cable to your scanner and computer to charge the battery. If you charge the scanner’s battery only a little from empty battery, you cannot use the scanner. Turn off the scanner until the battery is charged fully.
Troubleshooting Difficulty Cause Suggestions My scanner is connected but it will not feed my document or do anything else. Your document is not set correctly. Insert your document until you feel the top edge of the document touch the inside of your scanner. Your document is too thin or too thick. Check that your document is acceptable (see Document Specifications on page 12). If your document is not the problem: 1.
Troubleshooting Difficulty Cause Suggestions Colors in the scanned image are dark. The settings are not appropriate for the type of document being scanned. Adjust the scanning settings. For Windows®: see Image settings on page 28. For Macintosh: see Image settings on page 36. Calibration needs to be performed. Perform the calibration. • To perform the calibration using the control panel, see Calibration using the control panel on page 58.
Troubleshooting Difficulty Cause Bleed-through is seen Your document is too thin. in the scanned image. The contrast setting is improper. Suggestions Check that your document is acceptable (see Document Specifications on page 12). Increase the contrast level. For Windows®: see Image settings on page 28. For Macintosh: see Image settings on page 36. When I want to scan in You can change only part of the setSD mode, is it possible tings. to change the paper size, the image quality, etc.
Troubleshooting Difficulty Cause Suggestions The file size is too large. The size of the file will depend upon many factors. The physical size of the document and the amount of text / graphics on each page are factors that will affect the resulting file size. These factors cannot be changed. To produce the smallest scan file for a given document, use the lowest resolution and Black and White mode, and scan the smallest area possible.
Troubleshooting Difficulty Cause Suggestions My scanner cannot be turned on or is turned off immediately. The battery has not been inserted. Insert the battery. The battery has been inserted in the wrong direction. Insert the battery in the correct direction. For more information, see Installing the battery on page 9. • The battery is empty. Do one of the following: • The battery is low. • Slide the scanner’s Wi-Fi® switch to OFF to use the scanner. • The scanner’s Wi-Fi® switch is ON.
Troubleshooting Difficulty Cause Suggestions ® My scanner cannot be The scanner’s Wi-Fi switch is ON. put into TWAIN mode. Slide the Wi-Fi® switch to OFF and select TWAIN mode on the computer (see Connecting your scanner to your computer in TWAIN Mode on page 23). I set the auto power off The Wi-Fi® switch is set to ON. to ON but my scanner does not turn off automatically. Slide the Wi-Fi® switch to OFF.
A Appendix A A Specifications NOTE This chapter provides a summary of the scanner’s specifications. For additional specifications, go to your scanner’s product page at http://www.brother.com/ and click the Specifications tab. General DS-820W Power Source Power USB bus-power / Li-ion battery consumption 1 Scanning / Battery Charging 5 V / 500 mA or less Battery full-charged / Power Off Dimensions 5 V / 1 mA or less Width 12.1 in. (308.0 mm) Height 1.6 in. (40.7 mm) 1.6 in. (41.2 mm) Depth 2.
Appendix A Scanner DS-820W Color / Black Yes / Yes Duplex Scan TWAIN Compliant Color Depth Resolution No ® ® Yes Windows Windows XP / Windows Vista / Windows 7 / Windows® 8 Macintosh Mac OS X 10.6.x, 10.7.x, 10.8.x 2 1 ® ® Input 48 bit color Processing Output 24 bit color Processing Optical Up to 600 × 600 dpi Interpolated 1200 dpi Scanning Width Gray Scale DS-920DW Up to 8.5 in. (216 mm) Input 16 bit Output 8 bit Scanning Max. Speed Mono 8.0 ppm (7.
Appendix A Li-ion battery DS-820W Charging time DS-920DW 4 hours Continuous standby time (WLAN OFF) 5 minutes (when the auto power function is active.) Scannable number of sheets (WLAN ON) 90 sheets 140 sheets Scannable number of sheets (WLAN OFF) 450 sheets 680 sheets NOTE • The numbers described in the Li-ion battery table may differ depending on the scanning document and on environmental factors, such as temperature and the charging and discharging method.
Appendix A Computer requirements SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform & Operating System Version Hard Disk Space to install Supported Recommended PC Interface RAM For For Drivers Applications Processor Minimum Speed Minimum RAM Intel® Core™2 Duo or equivalent 1 GB 2 GB Windows® XP Professional x64 Edition 64-bit (Intel®64 or AMD64) supported CPU 1 GB 2 GB Windows Vista® Intel® Core™2 Duo or equivalent 64-bit (Intel®64 or AMD64) supported CPU 1 GB 2 GB Windows®
B Appendix B B Contacting Brother IMPORTANT For technical help, contact the Customer Service center in the country where you bought the scanner. For more information, see For customer service on page 80. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Appendix B For customer service In USA: 1-877-BROTHER (1-877-276-8437) 1-901-379-1215 (fax) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877276-8437). In Canada: 1-877-BROTHER (514) 685-4898 (fax) For the location of a Brother authorized service center, call 1-877-BROTHER.
Appendix B Technical support (for PageManager and BizCard) For USA Company name: NewSoft America Inc. Postal Address: 47102 Mission Falls Court, Suite 202 Fremont CA 94539 Telephone: 510-770-8900 Fax: 510-770-8980 E-mail Address: contactus@newsoftinc.com URL: http://www.newsoftinc.com For Canada E-mail Address: contactus@newsoftinc.com Other countries E-mail Address: tech@newsoft.eu.com NOTE For all other issues, see For customer service on page 80.
