Warranty

LIMITED WARRANTY (North American continent only)
CAST AND EXTRUDED ALUMINUM FRAMES –FIFTEEN (15)
YEARS LIMITED
If the cast or extruded aluminum frame fails structurally (i.e., broken
frame or welds) under normal use or conditions we will at our option,
replace or repair the frame in the original color and style, if available,
or in a similar style if color or model has been discontinued. If the nish
peels or blisters within fteen (15) years from the date of purchase,
we will repair or renish the frame in the original color and style, or
in a similar style if color or model has been discontinued. Stamped
aluminum tabletops carry the same warranty as extruded aluminum
frames. Components such as chair feet are subject to wear and tear
and are not considered part of the frame.
STEEL & WROUGHT IRON FRAMES - (1) ONE YEAR LIMITED
Steel furniture is warranted for (1) year from the original purchase date
against defects in manufacturing and/or workmanship. NOTE: Steel is
not warranted for rust, corrosion, or rust staining.
BRASS FRAMES – FIFTEEN (15) YEARS LIMITED
If the brass frame fails structurally (i.e., broken frame or welds) under
normal use or conditions within fteen (15) years from the date of
purchase, we will replace or repair the frame, if available, or in a similar
style if discontinued at our option. Components such as chair feet are
subject to wear and tear and are not considered part of the frame.
WOVEN FRAMES – FIFTEEN (15) YEARS LIMITED
If the extruded aluminum frame fails structurally (i.e., broken frame or
welds) under normal use or conditions within fteen (15) years we will
at our option, replace or repair the frame in the original frame color
and style, if available, or in a similar style if color or style has been
discontinued. If the hand-woven resin weave breaks or structurally
deteriorates, or if the weave excessively fades or becomes discolored
within three (3) years from the date of purchase, we will at our option,
replace, repair or renish the product in the original color and style,
if available, or in a similar color and style if the original has been
discontinued. The weave will not be warrantied if the structural
deterioration, unraveling, discoloration, fading, etc. is due to chemicals,
cleaning products, sun lotions et al, use in commercial settings,
extreme heat or sunlight. Components such as chair feet are subject to
wear and tear and are not considered part of the frame.
UPHOLSTERED FRAMES – FIFTEEN (15) YEARS LIMITED
If the upholstered frame fails structurally (i.e., broken frame) within fteen
(15) years from the date of purchase, we will at our option, replace,
repair or renish the product in the original color and style, if available,
or in a similar color and style if the original has been discontinued. If
the upholstered frame fabric (not the loose cushion) tears, or fades
excessively within three (3) years of the date of purchase, we will at
our option repair or replace the fabric in the original color and pattern
if available, or in a similar color and pattern if the original has been
discontinued. If the nish peels or blisters within three (3) years from
the date of purchase, we will repair or renish the frame in the original
color and style, or in a similar style if color has been discontinued.
Components such as chair feet are subject to wear and tear and are
not considered part of the frame. Any failures in stitching, zippers, sling
rails, cording, buttons, cushion foam or other areas of workmanship will
be warrantied for one (1) year.
WOOD FRAMES – THREE (3) YEARS LIMITED
If the teak or mahogany furniture fails structurally (i.e., broken frame)
within three (3) years from the date of purchase, we will, at our option,
replace, repair or renish the product in the original color and style,
if available, or in a similar color and style if the original has been
discontinued. Wood frames require user maintenance and changes in
the color of wood are normal and should be expected to occur over
time as the natural material ages. Therefore, fading and color changes
in wood frames is not covered by this warranty. Components such as
chair feet are subject to wear and tear and are not considered part of
the frame.
VINYL AND SUNCLOTH® STRAP – FIVE (5) YEARS LIMITED
If a strap breaks within ve (5) years of the date of purchase, a
replacement strap will be sent directly to the client, in the original color
and style, if available, or in a similar color and style if the original has
been discontinued. If a strap becomes faded or mildewed within two
years of the date of purchase, a replacement strap will be sent directly
to the client, in the original color and style, if available, or in a similar
color and style if the original has been discontinued. The strap will
not be warrantied if the deterioration, discoloration, fading, etc. is due
to chemicals, cleaning products, sun lotions et al, use in commercial
settings, extreme heat or sunlight.
CONCRETE, STONE, MARBLE, AND RESINWOOD TOPS –
THREE (3) YEARS LIMITED
If a stone, marble, or Resinwood table top fails structurally within three
(3) years from the date of purchase, we will, at company option, repair
or replace the table top, in the original color and style if available, or
in a similar color and style if original has been discontinued. Painted
decorations on tabletops may fade when exposed to direct sunlight.
This fading is excluded from the warranty. See other exclusions under
the Exclusions section. Natural stone tops are sealed at the factory and
should be re-sealed annually for proper care and maintenance.
UMBRELLAS AND UMBRELLA BASES – ONE (1) YEAR LIMITED
If an umbrella or umbrella base fails structurally within one (1) year
from the date of purchase, we will at our option, repair or replace the
umbrella or umbrella base, in the original color and style, if available, or
in a similar color and style if the original has been discontinued.
COMPONENT PARTS – ONE (1) YEAR LIMITED
If a component part (glide, bolt, wheel, etc.) fails due to manufacturing
defect within one (1) year from the date of purchase, we will at our option,
repair or replace the part in the original color and style, if available, or in a
similar color and style if the original has been discontinued.
SHIPPING AND HANDLING
If required, we will pay for shipping of damaged or replacement
products within the continental U.S. for a period of one (1) year from
the date of purchase.
LIMITED WARRANTY
This warranty is a limited warranty. Regular care and maintenance
is required to maintain the warranty. Warranty applies to the
original purchaser only. Proof of purchase including original receipt
showing items purchased is required. Photographs/digital images
are required in certain instances. Warranty coverage begins on the
date of purchase. In some cases, there will be a pro-rated charge
for the time the product was in use. If a color or model has been
discontinued and replacement is required, we reserve the right
to replace the affected item only with a similar color or model. This
is a residential warranty and does not apply to commercial use.
Note: The Company or its suppliers may discontinue any component
part such as fabric, paint, etc. at any time.
EXCLUSIONS
Failure caused by unreasonable or abusive use, re, freight damage,
acts of nature (such as, but not limited to, freezing or high winds),
suntan oil or other chemicals, normal fading, scratching, or chipping
of the nish, fading, weathering or staining or discoloration of furniture,
accidental damage repair or modications by consumer, glass
breakage, commercial use and normal wear and tear are excluded from
this warranty. Defects that develop due to extreme climate conditions
are not covered by this warranty. Stone tops are handcrafted from
natural stone. Color and grain variations are inherent in natural stone
materials and are not covered under warranty. This warranty does not
apply to oor samples or “seconds.”
WINTER STORAGE
During winter, all furniture should be stored indoors in an upright position
to allow for proper water drainage. Storing furniture upsidedown may
cause water to accumulate and freeze inside the frame, causing
serious structural damage that is not covered by this warranty.
RETURN OF FURNITURE
If it becomes necessary to return furniture, the original purchaser must
provide proof of purchase when making a claim. Photographs or digital
images may be required in certain instances. Prior written authorization
from us is required to obtain a Return Authorization (RA) number. This
RESIDENTIAL WARRANTY