Warranty Guide

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• First two years of warranty period - labor reimbursed at 100% of reasonable and customary charges.
• Three to five years of warranty period - labor reimbursed at 50% of reasonable and customary
charges.
These warranties do not include the removal or replacement of cabinets, fixtures, retail markups,
installation or labor provided by others or supplemental costs, including but not limited to, relocation
during the repair process such as hotel, meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we will replace or repair (as specified
above) such flooring no more than once, which is your exclusive remedy under this warranty. If the
replacement or repair fails in the same manner a second time, the site conditions will be deemed
unacceptable for the installation of our hardwood floors.
These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We
reserve the right to verify any claims or defect by inspection and have samples removed for technical
analysis.
What Is Not Covered By These Warranties?
• The limited warranties do not cover conditions caused by improper use or maintenance, such as: (see
Use and Care Guide)
1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including, without limitation,
those caused by pets.
2. Damage caused by negligence, accidents, misuse, or abuse (i.e., dragging objects across the
floor without proper protection).
3. Wear caused by pebbles, sand or other abrasives, construction traffic, or failure to maintain the
floor as required (see Use and Care Guide).
4. Damage caused by caster wheels or vacuum cleaner beater bars.
5. Failure to support furniture with floor protectors that are at least one inch in diameter, made of
non-staining felt or non-pigmented hard plastic, rest flat on the floor and are replaced regularly.
• Splits, cracks, grain raising, checking, edge fracturing, splintering or chipping that occurs during or
after the floor has been installed and as a result of abuse, misuse, improper maintenance or care,
exposure to excessive moisture or improper environmental conditions (i.e., low or high humidity) are
not covered by these warranties. The use of a humidifier/dehumidifier may be necessary to maintain
the proper humidity level between 35%-55%.
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters and Acts of God.
• Changes in color due to aging, excessive moisture, exposure to sunlight or ultraviolet rays (which
may cause oxidation of finish/stain) is not considered a defect. Certain species including, but not
limited to, American Cherry, Walnut, Brazilian Cherry, and Merbau are especially susceptible to color
change. Area rugs should be moved occasionally, as they block sunlight and may give the
appearance of discoloration under the rug.
• Color, shade, or texture variations between samples, printed color photography or replacement
flooring and the actual material.
• Color variations between flooring and/or samples and other flooring or wood products, which you wish
to match (e.g., cabinets, stair railings, trim, etc.).
• Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners
including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
• Noises including, but not limited to, squeaks, popping, etc.
• A product deformity that is not measureable or that is visible only under certain light or from a certain
angle is not considered a defect and is therefore not covered by these warranties. Visible defects
should be evaluated by their visibility from a standing position in normal lighting.
• Natural wood characteristics such as variations in grain, color, mineral streaks, knots, normal
differences between color of samples and the color of installed floors, and color variations from board
to board.
• Natural expansion and contraction resulting in separation between boards or damage caused by low