Warranty Guide

or excessive humidity.

• Products designated as “thrift,” “antique,” “tavern,” “bargain,” “cabin grade,” “seconds,” “economy

grade,” “rustic,” “close-out,” “off-goods” or “non-standard.” Such products are sold “AS IS.”

• Floors that are installed in other than owner-occupied or tenant-occupied residences.

• Commercial installations of residential products.

• Construction or installation-related damage.

• Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or

leaking water pipes, flooding, wet-mopping spills or weather conditions.

• Installation defects, including installations made: (i) in violation of applicable state or local housing or

building codes, or (ii) contrary to written instructions furnished with the product.

NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO

INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES,

INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.

What Is Excluded From These Warranties?

None of our installers, retailers, distributors or employees has the authority to alter the obligations,

limitations, disclaimers or exclusions under any of our warranties.

WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL OR

SPECIAL DAMAGES UNDER OUR WARRANTIES. By this we mean any loss, expense, or damage

other than to the flooring itself that may result from a defect in the flooring. Our limited warranties

constitute the only express warranties for the product purchased.

TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER PRODUCTS, ALL

WARRANTIES OTHER THAN OUR LIMITED WARRANTIES, EXPRESS OR IMPLIED, INCLUDING

ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE

DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED

WARRANTIES (INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN

WARRANTY, TO THE EXTENT ALLOWED BY LAW.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR

CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,

SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER

RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

What Should You Do If You Have A Problem?

We want you to be happy with your floor purchase. If you are not, call your retail store first. They can

answer your questions and, if necessary, start to process a claim. If you have further questions, please

Armstrong Floor Products Claim Center

P. O. Box 3001

Lancaster, Pennsylvania 17604-3001

1 800 233 3823

PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING THE CLAIMED DEFECT AND

DATE AND PROOF OF PURCHASE MUST BE PROVIDED.

IMPORTANT NOTE: While the majority of claims are resolved with the help of your retailer within 30 days

from the day you contact them, some claims may require additional attention. In the unlikely event that

your claim is not resolved within 30 days, please contact the Armstrong Floor Products Claim Center

indicated above no later than 60 days from the date you first discovered the problem with your floor. It is

your responsibility to file a timely claim to protect your rights under these warranties.