Warranty Guide

RIGID CORE VINYL FLOORING LIMITED WARRANTY
WHAT IS COVERED?
RESIDENTIAL
For residential installations, AHF Products warrants its regular (first quality) floor
products to be free from manufacturing defects for (see applicable products and
years below) from the date of purchase; if installed according to the installation
instructions and the approved application.
The flooring product:
• Will not wear through*
• Will not stain from common household stains
• Will not contain manufacturing defects
• Will not rip or tear from normal household use
• Will not permanently indent from normal household use.**
• Will not bottom-up discolor from underlayment panels (including lauan), as well
as alkali, mold or mildew growth.
• The edges of the flooring will not curl.
COMMERCIAL
For commercial installations, AHF Products warrants its regular (first quality)
floor products are warranted to be free from manufacturing defects and will not
wear through the printed image for the term length of the warranty coverage
as set forth below in the Limited Warranty Term Length for Applicable Products
and Years section, starting from the date of purchase, installed according to the
installation instructions and the approved application listing.
Non-intended Applications
• Anywhere commercial cleaning machines will be used
• Assisted-Living (floating application)
• Large commercial applications (education/institutional, hospital/health care,
large retail, office, hospitality)
WHAT DOES 100% WATERPROOF MEAN?
When exposed to water, Rigid Core is waterproof and will not swell, buckle or
lose integrity. If exposure to water occurs, the flooring installation system with,
Rigid Core Technology, (full-spread adhesive and locking) will continue to create
a secure bond. In the case of standing water or flooding, Rigid Core flooring will
not act as a waterproofing barrier for the subfloor and/or any surrounding
structure. Any damage to the subfloor and/or surrounding structure that is
caused by standing water or flooding is not covered by this warranty.
WHAT IS THE AHF PRODUCTS PET-FRIENDLY WARRANTY?
When exposed to soiling from pets (domestic dogs and cats), Rigid Core flooring
will resist stains during the specific warranty timeframe. However, accidents
should be cleaned up immediately, as the longer they sit, the more difficult they
will be to remove. Any damage to the subfloor and/or surrounding structure
caused by pets is not covered by this warranty.
1
* Wear through is defined as loss of the floor design due to normal household use.
** We recommend using floor protectors. As a general rule of thumb, the heavier the item, the wider the floor protectors should be.
Limited Warranty Term for Applicable products and Years
Use Lifetime 35-Years 15-Years 10-Years 7-Years
Residential Bruce
®
Assurity Trending Bruce
®
Assurity Classic
Commercial Bruce
®
Assurity Trending
WHAT WILL AHF PRODUCTS DO IF
ANY OF THE ABOVE HAPPENS?
RESIDENTIAL
If any of the above should occur within the specified limited warranty periods
for each flooring product, AHF Products will furnish comparable AHF flooring of
similar color, pattern, and quality, for either the repair of the defective area or the
replacement of the floor, at AHF’s option. And, if your floor was professionally
installed, AHF Products will also pay reasonable labor costs for the direct repairs
or replacement.
AHF will replace or repair a floor discolored from mold, mildew, or alkali one time.
If the replacement or repair fails in the same manner a second time, AHF will
determine the subfloor and/or environmental conditions are causing the mold,
mildew, or alkali and are not acceptable for the installation of vinyl tile or plank;
therefore, AHF will not repair or replace a second time.
COMMERCIAL
What commercial applications are recommended
for AHF Flooring residential products?
Durability, ease of installation and care make many of our residential products
great options for light commercial and small commercial applications. When
choosing a floor, consider the space where it will be installed and select a wear
layer and visual that will withstand to the expected level foot traffic. Guidelines are
included below. If you have questions about a specific application, please contact
your AHF Flooring representative prior to purchase.
Within One Year:
If a defect covered by this limited warranty is reported to AHF in writing within
one year of purchase, AHF will supply new material of the same or similar grade
sufficient to repair or replace the defective material. AHF will also pay reasonable
labor costs.
Within Two Years:
If a defect covered by this limited warranty is reported to AHF Products in writing
after one year but within two years of purchase, AHF Products will supply new
material of the same or similar grade sufficient to repair or replace the defective
material. AHF Products will also pay fifty percent (50%) of the reasonable labor
costs.
After Two Years:
If a defect covered by this limited warranty is reported to AHF in writing after two
years but within (see applicable products and years below) of purchase, AHF will
supply new material of the same or similar grade sufficient to repair or replace
the defective material. AHF Products will not pay labor costs. AHF Products will
not pay labor costs to repair or replace material with defects that were apparent
before or at the time of installation