Warranty

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WHO IS COVERED?
All warranties in this Limited Warranty Guide are given only to the original retail
purchaser of our product. Our warranties are not transferable.
WHAT IS COVERED AND FOR HOW LONG?
The limited warranties described in this guide are subject to the product
applications, limitations, disclaimers and exclusions described below and are
effective for floors purchased after August 1, 2018. All warranties run from the
date of retail purchase for the applicable period described in this guide.
WHAT ARE YOU RESPONSIBLE FOR UNDER
OUR WARRANTIES?
To be covered under our limited warranties (except under the Pre-installation
Defects Warranty) you need to retain your sales slip and make sure that the
flooring is properly installed in accordance with our installation instructions
provided with the flooring. To be covered under our Subfloor Moisture Protection
Warranty, keep your proof of pre-installation moisture test results and sales slip
confirming use of our recommended adhesives and Armstrong S-135 VapArrest
Professional Moisture Retardant System. To be covered under our limited
warranties when installing over a radiant-heated subfloor, keep the flooring surface
at or below 85˚ F (29˚ C) and the relative humidity between 35% and 55%.
HUMIDITY’S IMPACT ON YOUR FLOOR
To protect your investment and ensure that your floor provides lasting
satisfaction, the following precautions should be taken to help control humidity
levels in and around your floor. For best results, keep the relative humidity in your
home between 35% and 55%.
• Heating Season (Dry Conditions) – a humidifier is recommended to
prevent excessive shrinkage in hardwood floors, which causes gaps
between the boards, due to low humidity levels. Wood stoves and
electric heat tend to create very dry conditions.
• Non-Heating Season (Humid and Wet Conditions) – To prevent
excessive expansion, cupping and peaking of the floor, which could
lead to cracking and checking of the wood finish, maintain proper
humidity levels with the use of an air conditioner, dehumidifier or by
turning on your heating system periodically during the summer months.
Immediately wipe up spills and wet areas to avoid excessive exposure
to water. Do not obstruct in any way the expansion joint around the
perimeter of your floor.
You must also properly care for your new floor using our easy-to-follow Care and
Cleaning Tips insert. We recommend that you use only our specially formulated
floor care products to preserve your flooring. Use of floor care or sundry products
(i.e. adhesives) other than those we have specially formulated and recommend for
use with our flooring products may damage your floor and may void this warranty.
WHAT WILL WE DO IF ANY OF THE COVERED
EVENTS OCCUR?
If any of the covered events listed in this guide occurs within the warranty
periods specified for the respective flooring product, we will recoat, refinish, fill
or furnish comparable flooring (of our manufacture and of similar color, pattern,
and quality), for either the repair of the defective area or the replacement of
the floor, at our option. In the unlikely event that we are unable to correct the
problem after a reasonable number of attempts, we will refund the portion of the
purchase price for the section of failed flooring. If your floor was professionally
installed, we will also pay reasonable labor costs for the direct repairs or
replacement within the first five years of the warranty period, or the length of the
warranty period, whichever is less based on the following schedule.
First two years of warranty period: labor reimbursed at 100% of reasonable and
customary charges. Three to five years of warranty period: labor reimbursed at
50% of reasonable and customary charges.
These limited warranties do not include the removal or replacement of cabinets,
fixtures, retail markups, installation or labor provided by others or supplemental
costs, including but not limited to, relocation during the repair process such as
hotel, meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we will replace
or repair (as specified above) such flooring no more than once, which is your
exclusive remedy under this limited warranty. If the replacement or repair
fails in the same manner a second time, the site conditions will be deemed
unacceptable for the installation of our hardwood floors.
These are the exclusive remedies under this limited warranty if a defect or other
warranted condition occurs. We reserve the right to verify any claims or defect by
inspection and have samples removed for technical analysis.
WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM?
We want you to be happy with your floor purchase. If you are not, call your retail
store first. They can answer your questions and, if necessary, start to process a
claim. If you have further questions, please contact us at:
Armstrong Flooring, Inc.
Customer Service Center
P. O. Box 3001
Lancaster, Pennsylvania 17604-3001
800-233-3823
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING THE
CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE MUST BE PROVIDED.
IMPORTANT NOTE: While the majority of claims are resolved with the help of
your retailer within 30 days from the day you contact them, some claims may
require additional attention. In the unlikely event that your claim is not resolved
within 30 days, please contact the Customer Service Center indicated above no
later than 60 days from the date you first discovered the problem with your floor.
It is your responsibility to file a timely claim to protect your rights under these
limited warranties.