Warranty Guide

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or labor provided by others or supplemental costs, including but not limited to, relocation during the repair
process such as hotel, meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we will replace or repair (as specified above)
such flooring no more than once, which is your exclusive remedy under this warranty. If the replacement or
repair fails in the same manner a second time, the site conditions will be deemed unacceptable for the
installation of our hardwood floors.
These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We
reserve the right to verify any claims or defect by inspection and have samples removed for technical
analysis.
What Is Not Covered By These Warranties?
• The limited warranties do not cover conditions caused by improper use or maintenance, such as: (see
Use and Care Guide)
1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including, without limitation,
those caused by pets.
2. Damage caused by negligence, accidents, misuse, or abuse (i.e., dragging objects across the floor
without proper protection).
3. Wear caused by pebbles, sand or other abrasives, construction traffic, or failure to maintain the floor
as required (see Use and Care Guide).
4. Damage caused by caster wheels or vacuum cleaner beater bars.
5. Failure to support furniture with floor protectors that are at least one inch in diameter, made of non-
staining felt or non-pigmented hard plastic, rest flat on the floor and are replaced regularly.
• Splits, cracks, grain raising, checking, edge fracturing, splintering or chipping that occurs during or after
the floor has been installed and as a result of abuse, misuse, improper maintenance or care, exposure to
excessive moisture or improper environmental conditions (i.e., low or high humidity) are not covered by
these warranties. The use of a humidifier/dehumidifier may be necessary to maintain the proper humidity
level between 35%-55%.
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters and Acts of God.
• Changes in color due to aging, excessive moisture, exposure to sunlight or ultraviolet rays (which may
cause oxidation of finish/stain) is not considered a defect. Certain species including, but not limited to,
American Cherry, Walnut, Brazilian Cherry, and Merbau are especially susceptible to color change. Area
rugs should be moved occasionally, as they block sunlight and may give the appearance of discoloration
under the rug.
• Color, shade, or texture variations between samples, printed color photography or replacement flooring
and the actual material.
• Color variations between flooring and/or samples and other flooring or wood products, which you wish to
match (e.g., cabinets, stair railings, trim, etc.).
• Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials, and fasteners
including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
• Noises including, but not limited to, squeaks, popping, etc.
• A product deformity that is not measureable or that is visible only under certain light or from a certain
angle is not considered a defect and is therefore not covered by these warranties. Visible defects should
be evaluated by their visibility from a standing position in normal lighting.
• Natural wood characteristics such as variations in grain, color, mineral streaks, knots, normal differences
between color of samples and the color of installed floors, and color variations from board to board.
• Natural expansion and contraction resulting in separation between boards or damage caused by low or
excessive humidity.
• Products designated as “thrift,” “antique,” “tavern,” “bargain,” “cabin grade,” “seconds,” “economy grade,”
“rustic,” “close-out,” “off-goods” or “non-standard.” Such products are sold “AS IS.”
• Floors that are installed in other than owner-occupied or tenant-occupied residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged by subfloor moisture or water damage, including without limitation, due to broken or
leaking water pipes, flooding, wet-mopping spills or weather conditions.