Warranty

WHO IS COVERED?
All warranties in this Limited Warranty Guide are given only to the original
retail purchaser of our product. Our warranties are not transferable.
WHAT IS COVERED AND FOR HOW LONG?
The limited warranties described in this guide are subject to the
product applications, limitations, disclaimers and exclusions described
below and are effective for floors purchased after July 1, 2010. All
warranties run from the date of retail purchase for the applicable
period described in this guide.
WHAT ARE YOU RESPONSIBLE FOR UNDER OUR
WARRANTIES?
To be covered under our limited warranties (except under the Pre-
installation Defects Warranty) you need to retain your sales slip and
make sure that the flooring is properly installed in accordance with
our installation instructions provided with the flooring. To be covered
under our Subfloor Moisture Protection Warranty, keep your proof of
pre-installation moisture test results and sales slip confirming use
of our recommended adhesives and Armstrong S-135 VapArrest
Professional Moisture Retardant System. To be covered under our
limited warranties when installing over a radiant-heated subfloor, keep
the flooring surface at or below 85˚ F (29˚ C) and the relative humidity
between 35% and 55%.
HUMIDITY’S IMPACT ON YOUR FLOOR
To protect your investment and ensure that your floor provides lasting
satisfaction, the following precautions should be taken to help control
humidity levels in and around your floor. For best results, keep the
relative humidity in your home between 35% and 55%.
• Heating Season (Dry Conditions) – a humidifier is
recommended to prevent excessive shrinkage in hardwood
floors, which causes gaps between the boards, due to low
humidity levels. Wood stoves and electric heat tend to create
very dry conditions.
• Non-Heating Season (Humid and Wet Conditions) – To
prevent excessive expansion, cupping and peaking of the
floor, which could lead to cracking and checking of the wood
finish, maintain proper humidity levels with the use of an air
conditioner, dehumidifier or by turning on your heating system
periodically during the summer months. Immediately wipe
up spills and wet areas to avoid excessive exposure to water.
Do not obstruct in any way the expansion joint around the
perimeter of your floor.
You must also properly care for your new floor using our easy-to-
follow Care and Cleaning Tips insert. We recommend that you use
only our specially formulated floor care products to preserve your
flooring. Use of floor care or sundry products (i.e. adhesives) other
than those we have specially formulated and recommend for use
with our flooring products may damage your floor and will void this
warranty.
WHAT WILL WE DO IF ANY OF THE COVERED
EVENTS OCCUR?
If any of the covered events listed in this guide occurs within the
warranty periods specified for the respective flooring product, we will
recoat, refinish, fill or furnish comparable flooring (of our manufacture
and of similar color, pattern, and quality), for either the repair of
the defective area or the replacement of the floor, at our option. In
the unlikely event that we are unable to correct the problem after
a reasonable number of attempts, we will refund the portion of the
purchase price for the section of failed flooring. If your floor was
professionally installed, we will also pay reasonable labor costs for the
direct repairs or replacement within the first five years of the warranty
period, or the length of the warranty period, whichever is less based
on the following schedule.
First two years of warranty period: labor reimbursed at 100% of
reasonable and customary charges. Three to five years of warranty
period: labor reimbursed at 50% of reasonable and customary charges.
These limited warranties do not include the removal or replacement of
cabinets, fixtures, retail markups, installation or labor provided by others
or supplemental costs, including but not limited to, relocation during the
repair process such as hotel, meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we
will replace or repair (as specified above) such flooring no more than
once, which is your exclusive remedy under this limited warranty. If
the replacement or repair fails in the same manner a second time, the
site conditions will be deemed unacceptable for the installation of our
hardwood floors.
These are the exclusive remedies under this limited warranty if a
defect or other warranted condition occurs. We reserve the right to
verify any claims or defect by inspection and have samples removed
for technical analysis.
WHAT SHOULD YOU DO IF YOU HAVE A PROBLEM?
We want you to be happy with your floor purchase. If you are not,
call your retail store first. They can answer your questions and, if
necessary, start to process a claim. If you have further questions,
please contact us at:
Armstrong Flooring, Inc.
Customer Service Center
P. O. Box 3001
Lancaster, Pennsylvania 17604-3001
800-233-3823
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING
THE CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE
MUST BE PROVIDED.
IMPORTANT NOTE: While the majority of claims are resolved with the
help of your retailer within 30 days from the day you contact them,
some claims may require additional attention. In the unlikely event
that your claim is not resolved within 30 days, please contact the
Customer Service Center indicated above no later than 60 days from
the date you first discovered the problem with your floor. It is your
responsibility to file a timely claim to protect your rights under these
limited warranties.
2