Warranty

LIMITED WARRANTY
1
WHAT IS EXCLUDED FROM THESE LIMITED WARRANTIES?
None of our installers, retailers, distributors or employees has the authority to alter
the obligations, limitations, disclaimers or exclusions under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR LIMITED WARRANTIES.
By this we mean any loss, expense, or damage other than to the flooring itself
that may result from a defect in the flooring. Our limited warranties constitute the
only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER
PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED
WARRANTY ARISES UNDER STATE LAW, ANY AND ALL IMPLIED WARRANTIES
(INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF
THIS WRITTEN WARRANTY, TO THE EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
WHAT IS NOT COVERED BY THESE LIMITED WARRANTIES?
• The Limited Warranties do not cover conditions caused by improper use
or maintenance, such as: (see Care and Cleaning Tips insert)
1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts,
including, without limitation, those caused by pets, spikes or high
heeled shoes.
2. Damage caused by negligence, accidents, misuse, or abuse
(i.e., dragging object across the floor without proper protection).
3. Wear caused by pebbles, sand or other abrasives, construction
traffic, or failure to maintain the floor as required (see Care and
Cleaning Tips insert).
4. Damage caused by caster wheels or vacuum cleaner beater bars.
5. Failure to support furniture with floor protectors that are at least one
inch in diameter, made of non-staining felt or non-pigmented hard
plastic, rest flat on the floor and are replaced regularly.
• Splits, cracks, grain raising, checking, edge fracturing, splintering,
chipping, end lifting, swelling, shrinking, cupping and bowing that
occurs during or after the floor has been installed and as a result of
abuse, misuse, improper maintenance or care, exposure to excessive
moisture or improper environmental conditions (i.e., low or high
humidity) are not covered by these limited warranties. The use of a
humidifier/dehumidifier may be necessary to maintain the proper
humidity level between 35%-55%.
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters and
Acts of God.
• Changes in color due to aging, excessive moisture, exposure to sunlight
or Ultra Violet rays (which may cause oxidation of finish/stain) is not
considered a defect. Certain species including, but not limited to,
American Cherry, Walnut, Brazilian Cherry, Acacia, Tigerwood, Santos
Mahogany and African Mahogany are especially susceptible to color
change. Area rugs should be moved occasionally, as they block sunlight
and may give the appearance of discoloration under the rug.
• Color, shade, or texture variations between samples, printed color
photography or replacement flooring and the actual material.
• Color variations between flooring and/or samples and other flooring or
wood products, which you wish to match (e.g., cabinets, stair railings,
trim, etc.).
• Deficiencies related to subfloor/floor joist assemblies, subfloor
preparation materials, and fasteners including, but not limited to,
uneven subfloor surfaces, floor deflection or voids in the subfloor.
• Noises including, but not limited to, squeaks, popping, etc.
• A product deformity that is not measurable or that is visible only under
certain light or from a certain angle is not considered a defect and is
therefore not covered by these warranties. Visible defects should be
evaluated by their visibility from a standing position in normal lighting.
• Natural wood characteristics such as variations in grain, color, mineral
streaks, knots, normal differences between color of samples and the
color of installed floors, and color variations from board to board.
• Natural expansion and contraction resulting in separation between
boards or damage caused by low or excessive humidity.
• Products designated as “thrift,” “antique,” “tavern,” “bargain,”
“cabin grade,” “seconds,” “economy grade,” “close-out,” “off-goods”
or “non-standard.” Such products are sold “AS IS.”
• Floors that are installed in other than owner-occupied or
tenant-occupied residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged by subfloor moisture or water damage, including without
limitation, due to broken or leaking water pipes, flooding, wet-mopping
spills or weather conditions.
• Installation defects, including installations made: (i) in violation of
applicable state or local housing or building codes, or (ii) contrary to
written instructions furnished with the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING
PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES,
CLAIMS OR EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING WITH
VISIBLE DEFECTS HAS BEEN INSTALLED.