Warranty

3
What is not covered by these warranties?
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding and other natural disasters and Acts of
God.
• Damage caused by negligence, accidents, misuse or abuse.
• Damage caused by vacuum cleaner beater bar or hard heads (see Care
and Maintenance Guidelines).
• Damage caused by appliances, furniture and casters (see Care and
Maintenance Guidelines).
• Damage caused by cutting from sharp objects (see Care and
Maintenance Guidelines).
• Reduction in gloss, scratches or indentation due to sand, pebbles or
other abrasives, pets, insects, construction traffic, or failure to maintain
the floor as required (see Care and Maintenance Guidelines).
• Color, shade or texture variations between flooring and/or samples,
printed color photography or replacement flooring and the actual material.
• Deficiences related to subfloor/floor joist assemblies, subfloor preparation
materials, and fasteners including, but not limited to, uneven subfloor
surfaces, floor deflection or voids in the subfloor.
• Noises (squeaks, etc.) associated with anything other than the
mismanufacture of the flooring.
• Naturally occuring wood characteristics such as variations in grain, color,
mineral streaks and knots.
• Changes in color due to exposure to sunlight and age.
• Natural expansion and contraction resulting in separation between boards
or damage caused by low or excessive humidity.
• Products designated as “thrift,” “antique,” “tavern,” “bargain,” “cabin
grade,” “seconds,” “economy grade,” “rustic,” “close-out,” “off-goods,” or
“non-standard.” Such products are sold “AS IS.”
• Floors that are installed in other than owner-occupied or tenant-occupied
residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged or adhesive breakdown caused by subfloor moisture or
water damage, including without limitation, due to broken or leaking water
pipes, flooding, wet-mopping spills or weather conditions.
• Installation defects, including installations made: (i) in violation of
applicable state or local housing or building codes, or (ii) contrary to
written instructions furnished with the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT
FLOORING PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY
FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOR COSTS,
WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED.
What is excluded from these warranties?
None of our installers, retailers, distributors or employees has the authority
to alter the obligations, limitations, disclaimers or exclusions under any of
our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL
CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR WARRANTIES.
By this we mean any loss, expense, or damage other than to the flooring
itself that may result from a defect in the flooring. Our limited warranties
constitute the only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER
PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW,
ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE
LIMITED IN DURATION OF THIS WRITTEN WARRANTY, TO THE EXTENT
ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO
JURISDICTION.
What should you do if you have a problem?
We want you to be happy with your floor purchase. If you are not, call your
retail store first. They can answer your questions and, if necessary, start to
process a claim. If you have further questions, please contact us at:
Armstrong Floor Products Claim Center
P.O. Box 3001
Lancaster, Pennsylvania 17604-3001
1 800 233 3823
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION REGARDING THE
CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE MUST BE
PROVIDED.
Bruce
®
Recommended Floor Care Products:
Bruce Hardwood & Laminate Floor Cleaner: A unique cleaner that lifts
soil from the surface of the urethane finish without leaving a film. Simply
apply the cleaner onto a clean cloth for cleaning small areas or spray
directly to the floor and use a Bruce swivel-head mop with terry cloth cover
for cleaning the entire area. Another appropriate floor cleaner is Armstrong
®
Hardwood & Laminate Floor Cleaner.
Bruce Fresh Finish
™
: Fresh Finish is an easy do-it-yourself touch-up for
all urethane-finished floors. A great alternative to sanding and recoating, it
restores the original gloss level of your floor even after years of traffic and
wear. Another recommended urethane top-coat is Armstrong Restore.
Fresh Finish and Restore are available in two gloss levels – regular gloss for
semi to high gloss floors and low gloss for ultra low to low gloss floors.
Bruce Clean ‘n’ Strip
®
: A cleaner specifically designed for the removal of
petroleum-based stains and spills. Used for removal of rubber heel marks,
grease, wax and asphalt. Simply apply to a clean, dry cloth and wipe the
stain free from the finish. Another appropriate spot cleaner/wax remover is
Armstrong Wipe Clean.
Bruce Hardwood & Laminate Cleaning System: A convenient cleaning
kit with all the components for hassle-free cleaning of all urethane-finished
floors. Kit includes one hardwood floor cleaner; one large swivel-head
mop that collapses for easy reach under furniture and appliances; and one
terry cloth mop cover that is both reversible and machine washable. The
Armstrong Hardwood & Laminate Cleaning System may also be used.
Bruce or Armstrong Replacement Mop Covers: Each pack contains
two soft, absorbent, terry cloth covers, elastic-fitted for quick and easy
replacement on the swivel-head mop. Covers are reversible and machine
washable.
Touch-Up Kit: Used for blending scratches and nicks on Dura-Luster
®
Plus
(urethane) finish floors. The kit contains touch-up markers and filler sticks
that blend with Bruce factory-finished stains plus complete instructions and
materials to easily repair many problems.
Acrylic Filler: Designed to conveniently fill gaps, small openings and
broken edges. Simply apply the material on the area to be repaired and
wipe away excess with a damp towel.