Warranty

WHAT IS EXCLUDED FROM THESE LIMITED
WARRANTIES?
None of our installers, retailers, distributors or employees has the authority to alter
the obligations, limitations, disclaimers or exclusions under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR LIMITED
WARRANTIES. By this we mean any loss, expense, or damage other than
to the flooring itself that may result from a defect in the flooring. Our limited
warranties constitute the only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER
PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW,
ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE)
ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN
WARRANTY, TO THE EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION.
WHAT IS NOT COVERED BY THESE LIMITED WARRANTIES?
• The Limited Warranties do not cover conditions caused
by improper use or maintenance, such as: (see Care and
Cleaning Tips insert)
1. Reduction in gloss, marks, scuffs, scratches, gouges,
dents or cuts, including, without limitation, those caused by
pets, spikes or high heeled shoes.
2. Damage caused by negligence, accidents, misuse, or abuse
(i.e., dragging object across the floor without proper protection).
3. Wear caused by pebbles, sand or other abrasives,
construction traffic, or failure to maintain the floor as
required (see Care and Cleaning Tips insert).
4. Damage caused by caster wheels or vacuum cleaner beater bars.
5. Failure to support furniture with floor protectors that are at
least one inch in diameter, made of non-staining felt or non-
pigmented hard plastic, rest flat on the floor and are replaced
regularly.
• Splits, cracks, grain raising, checking, edge fracturing, splintering,
chipping, end lifting, swelling, shrinking, cupping and bowing that
occurs during or after the floor has been installed and as a result of
abuse, misuse, improper maintenance or care, exposure to excessive
moisture or improper environmental conditions (i.e., low or high
humidity) are not covered by these limited warranties. The use of a
humidifier/dehumidifier may be necessary to maintain the proper
humidity level between 35%-55%.
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters
and Acts of God.
• Changes in color due to aging, excessive moisture, exposure
to sunlight or Ultra Violet rays (which may cause oxidation
of finish/stain) is not considered a defect. Certain species
including, but not limited to, American Cherry, Walnut, Brazilian
Cherry, Acacia, Tigerwood, Santos Mahogany and African
Mahogany are especially susceptible to color change. Area rugs
should be moved occasionally, as they block sunlight and may
give the appearance of discoloration under the rug.
• Color, shade, or texture variations between samples, printed color
photography or replacement flooring and the actual material.
• Color variations between flooring and/or samples and other
flooring or wood products, which you wish to match (e.g.,
cabinets, stair railings, trim, etc.).
• Deficiencies related to subfloor/floor joist assemblies, subfloor
preparation materials, and fasteners including, but not limited to,
uneven subfloor surfaces, floor deflection or voids in the subfloor.
• Noises including, but not limited to, squeaks, popping, etc.
• A product deformity that is not measurable or that is visible
only under certain light or from a certain angle is not
considered a defect and is therefore not covered by these
warranties. Visible defects should be evaluated by their
visibility from a standing position in normal lighting.
• Natural wood characteristics such as variations in grain, color,
mineral streaks, knots, normal differences between color of
samples and the color of installed floors, and color variations
from board to board.
• Natural expansion and contraction resulting in separation
between boards or damage caused by low or excessive humidity.
• Products designated as “thrift,” “antique,” “tavern,” “bargain,”
“cabin grade,” “seconds,” “economy grade,” “close-out,” “off-
goods” or “non-standard.” Such products are sold “AS IS.”
• Floors that are installed in other than owner-occupied or
tenant-occupied residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged by subfloor moisture or water damage,
including without limitation, due to broken or leaking water
pipes, flooding, wet-mopping spills or weather conditions.
• Installation defects, including installations made: (i) in violation
of applicable state or local housing or building codes, or (ii)
contrary to written instructions furnished with the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO
INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT
NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES,
INCLUDING LABOR COSTS, WHERE FLOORING WITH VISIBLE
DEFECTS HAS BEEN INSTALLED.
LIMITED WARRANTY
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