Warranty

2
Care and Maintenance Guidelines
Proper care and maintenance will help ensure your floor always looks its
best. Simply follow the maintenance steps and floor care tips outlined
below.
Initial Care:
Following installation, clean with Bruce
®
Hardwood & Laminate Floor
Cleaner. If the floor was glued down, remove any residual adhesive with the
appropriate adhesive remover.
Ongoing Routine Care and Maintenance:
1. Vacuum, sweep or dust mop your floor once a week, or more if needed.
The vacuum head must be brush or felt, and a wand attachment is
preferable. Do not use vacuums with beater bars or hard heads. A
Bruce hardwood floor swivel-head mop with terry cloth cover is also
highly recommended to eliminate finer particles of grit and dirt that can
act like sandpaper on hardwood floors.
2. Spills and tracked-in dirt should be wiped up immediately. For spot
cleaning, apply Bruce Hardwood & Laminate Floor Cleaner onto a
clean cloth and rub onto the spot. Never apply wax treatments to your
urethane-coated floor.
3. Regulary clean the floor with Bruce Hardwood & Laminate Floor Cleaner
and a Bruce hardwood floor swivel-head mop with terry cloth cover.
Spray the floor cleaner directly onto the floor or on the mop cover. DO
NOT allow excess Bruce Hardwood & Laminate Floor Cleaner to remain
on the floor’s surface. Excess liquid may damage the fiber of the wood.
4. NEVER CLEAN OR WET MOP WITH WATER. Water may permanently
damage the floor.
5. Area rugs are recommended in front of kitchen sinks, at all pivot points
and within high-traffic areas. Do not use rugs with solid rubber or vinyl
backings. The rugs must be made of a breathable material to prevent
moisture entrapment.
6. Use interior and exterior doormats at all entrances to collect dirt and
moisture and prevent it from being tracked onto the floor.
7. Never use any of the following products (or products similar in nature)
on your floor: ammonia-based cleaners, acrylic finishes, wax-based
products, detergents, bleach, polishes, oil soap, abrasive cleaning
soaps, or acidic materials such as vinegar. Many of these products
can pit or etch the finish of your flooring or prevent the proper use of
recommended maintenance materials.
8. Keep animal nails trimmed to minimize finish scratches.
9. Do not damage your floor with shoes having heel taps or sharp objects
protruding from the sole such as rocks, exposed nails and gravel.
10. Avoid walking on wood floors with spike- or stiletto-heeled shoes. Spike
or stiletto high-heels must be properly maintained to prevent damage
from the steel heel support.
11. Do not roll or slide heavy objects directly upon the floor. When moving
appliances or heavy furniture, consider laying a solid protective covering
on your floor and gently “walk” the item across it. Carpet or cardboard
is not adequate to prevent surface compression scratches.
12. Use furniture leg protector pads under all furniture and make certain to
keep them clean and well maintained.
13. Replace hard, narrow furniture rollers with wide rubber rollers.
14. Keep the relative humidity in your home between 35% and 55%.
15. Protect your floor from direct sunlight.Use curtains and UV
resistant film on large glass doors and windows.
Quick Fix Tips:
Spots caused by food, water or animals
• Apply Bruce Hardwood & Laminate Floor Cleaner to a soft clean cloth.
• Rub the area to remove the stain or spot.
Grease, Lipstick, Crayon, Ink Spots, Rubber Heel Marks
• Apply Bruce Hardwood & Laminate Floor Cleaner to a soft clean cloth.
• Rub the area to remove the stain or spot.
Chewing Gum, Candle Wax
• Apply a sealed plastic bag filled with ice on top of the deposit.
• Wait until deposit becomes brittle enough to crumble off.
• After deposit has been removed, clean entire area with Bruce Hardwood
& Laminate Floor Cleaner.
Minor Abrasions/Scratches
• Use Bruce Touch-Up Kit in smaller areas.
• Apply Bruce Fresh Finish
™
or Fresh Finish Low Gloss when larger areas
are reconditioned.
Deep Scratches/Gouges
• Individual planks, strips or parquets that are heavily gouged or damaged can
be replaced.
• If needed, the entire floor can be refurbished by applying one or more
coats of Bruce Fresh Finish or Fresh Finish Low Gloss.
Humidity’s Impact on Your Floor
To protect your investment and ensure that your floor provides lasting
satisfaction, the following precautions should be taken to help control
humidity levels in and around your floor. For best results, keep the relative
humidity in your home between 35 and 55%.
• Heating Season (Dry Conditions) – A humidifier is recommended
to prevent excessive shrinkage in hardwood floors, which cause gaps
between the boards, due to low humidity levels. Wood stoves and electric
heat tend to create very dry conditions.
• Non-Heating Season (Humid and Wet Conditions) – To prevent
excess expansion, cupping and peaking of the floor, which could lead
to cracking and checking of the wood finish, maintain proper humidity
levels with the use of an air conditioner, dehumidifier or by turning on your
heating system periodically during the summer months. Immediately wipe
up spills and wet areas to avoid excessive exposure to water. Do not
obstruct in any way the expansion joint around the perimeter of your floor.
Limited Warranty
Who is covered?
All warranties in this Limited Warranty Guide are given only to the original
retail purchaser of our product. Our warranties are not transferable.
What is covered and for how long?
The limited warranties described are subject to the product applications,
limitations, disclaimers and exclusions described below and are effective for
floors purchased after May 1, 2016. All warranties run from the date of retail
purchase for the applicable period.
What are you responsible for under our limited warranty?
To be covered under our warranties (except under the Pre-installation
Defects Limited Warranty) you need to retain your sales slip and make sure
that the flooring is properly installed in accordance with our installation
instructions provided with the flooring. To be covered under our Lifetime
Subfloor Moisture Protection Limited Warranty, keep your proof of pre-
installation moisture test results and sales slip confirming use of our
recommended adhesives. To be covered under our Radiant-heated
Subfloor Limited Warranty, keep the flooring surface at or below 80º F
(29º C) and the relative humidity between 35% and 55%. You must also
properly care for your new floor by using our easy-to-follow maintenance
instructions. We recommend that you use only our specially formulated floor
care products to preserve your flooring. Use of floor care products other
than those we have specially formulated for use on our flooring products
may damage your floor and void this warranty.
What will we do if any of the covered events occurs?
If any of the covered events listed in this guide occurs within the warranty
periods specified for the respective flooring product, we will recoat,
refinish, fill or furnish comparable flooring (of our manufacture and of similar
color, pattern and quality), for either the repair of the defective area or the
replacement of the floor, at our option. In the unlikely event that we are
unable to correct the problem after a reasonable number of attempts we
will refund the portion of the purchase price for the section of failed flooring.
If your floor was professionally installed, we will also pay reasonable labor
costs for the direct repairs or replacement within the first five years of the
warranty period, whichever is less. These warranties do not include removal
or replacement of cabinets and other fixtures.