Troubleshooting Guide

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X. Komoot Map Not Appearing in My Routes
If after planning a route in Komoot it does not appear in the “My Routes” section of the Bryton Active app, please
follow some of the troubleshooting tips below:
In Komoot:
- The region of your “Starting Location” must be unlocked in order for the Route to be visible in Bryton Active.
After saving your tour in Komoot, an option may appear in the menu bar that says “Unlock Regions”. If this button
appears, click it and enable or purchase the required regions for this tour.
- You can find your unlocked regions by visiting https://www.komoot.com/product/regions and looking under “Your
Unlocked Regions”.
In Bryton Active:
- Go to the “Course” page and toggle the Komoot slider to the “on” position (Log into your Komoot account if you
have not already and grant access to the Bryton Active app). If the Komoot toggle button is already enabled, disable
it and re-enable it and log back into Komoot.
- Under “My Route” in Bryton Active, press the upper-right “filter” icon. Select “All” or “Komoot” to show Komoot
routes.
- Please wait for the loading icon next to “My Route” to finish loading routes before opening “My Routes”. Syncing
with Komoot may take a few minutes.
Further Troubleshooting:
If you are still unable to load your routes, please contact [e-mail] for more information.
XI. Smart Notification Troubleshooting:
Follow the directions below to enable Smart Notifications on your Smart Notifications-compatible Bryton device.
Also please ensure that you do not have both the Bryton Active app and previous Bryton App installed on the phone.
1. Ensure that both Location/GPS and Bluetooth are turned on
2. Open the Bryton Active app and in the "Settings" tab select "Notification"
3. Select the notifications you would like to display on your device. Please ensure the corresponding system apps
are also enabled (e.g. Text Messages & Messages for some Android phones)
If Notifications still do not appear: