advanced_phone_user_guide

Call control settings
27
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
for that number. To add a VIP to
your VIP list, see page 30.
What happens when you block a
number (caller)
You can block a whole number or
part of it (e.g. you can block by
area codes).
To unblock or allow a blocked
number, see page 28.
• A caller calling from a blocked
number will hear a message telling
them that their call has been
blocked.
• You’ll see the caller’s number
(if available) in the Calls list with
. This means that BT Call Blocking
is blocking the call without you
having to do anything.
Remember: if you’ve blocked a
contact, all the numbers you have
for a contact will also be blocked.
Calls that are always allowed
‘Ringback’ calls and calls from the
operator are always allowed, and
you can’t block these using BT
Call Blocking.
How to add numbers straight to
your Blocked and Allow lists
Aside from adding numbers to your
Block and Allow list as calls come
And for each of these, you have the
choice to: Block / Ans.phone / Allow
/ Announce.
7. Select Save.
What happens when you allow a
number (caller)
Any numbers in your phone’s
Contacts are automatically allowed
to come straight through to you
to answer. To block a contact, see
page 25.
• When you get an allowed call,
you’ll see the caller’s number (if
available) with the call type below it
on your phone’s screen.
• If you don’t answer a call from an
allowed number, it will go through
to your answer phone (if it’s on)
or eventually it will hang up if
unanswered.
Remember: if you’ve allowed a
contact, all the numbers you have
for a contact will also be allowed.
What happens to my
VIP numbers?
These are always allowed to come
through to you. If you want BT Call
Blocking to look after any of these
numbers, you’ll need to remove
them from your VIP list and then
adjust your BT Call Blocking settings