8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 1 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 2 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 3 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 This user guide provides you with all the information you need to get the most from your phone. This phone has been designed to work with BT Total Broadband and BT Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 4 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 4 In this guide Getting started Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Setting up the handset . . . . . . . . . . . . . . . .7 Standby display . . . . . . . . . . . . . . . . . . . . . .10 Getting to know your phone Handset buttons . . . . . . . . . . . . . . . . . . . . . .11 Navigating the menus . . . . . . . . . . . . . . . . .12 Menu map . . . . . . . . . . . . .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 5 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 In this guide Phonebook Store a phonebook entry . . . . . . . . . . . . . . .33 Character map . . . . . . . . . . . . . . . . . . . . . . .34 Dial a phonebook entry . . . . . . . . . . . . . . . .35 Edit a phonebook entry . . . . . . . . . . . . . . . .37 Store a phonebook entry with an assigned ring . . . . . . . . . . . . . . . . . .38 Delete a phonebook entry . . . . . . . . . . . . . .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 6 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 6 In this guide Hub base settings Reset your BT Hub Phone 1020 to the default settings . . . . . . . . . . . . . . . . .54 To change the System PIN code . . . . . . . . .54 Software upgrades Automatic software upgrade . . . . . . . . . . . .65 Manual software upgrade . . . . . . . . . . . . . .66 Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .67 Time settings Setting the time . .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 7 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting started 7 Location You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub.
423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 8 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 8 Getting started IMPORTANT The hub must be plugged into the mains power socket at all times. IMPORTANT You can leave your handset in the charging cradle attached to the BT Home Hub if you wish or you can locate your handset anywhere in your home, using the mains power adapter and charging cradle to keep the handset charged.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 9 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting started 5. On the handset: Screen prompts on the handset will help guide you through the registration process – it’s easy! • REGISTER TO HUB will appear on screen. Press OK. PRESS AND HOLD HUB BUTTON will then appear on screen.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 10 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 10 Getting started Clock The clock on the front screen will disappear if any missed calls or the keypad lock are displayed. Standby display Clock Battery status icon The handset number is related to the number of handsets you have registered to the Hub. You can have up to five handsets registered to the Hub.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 11 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting to know your phone 11 Handset buttons Redial/Vol/Scroll Up/Pause In standby, press and release to access the redial list, page 30. During a call, press to increase the earpiece volume, page 27. In a menu, press to scroll through options, page 12. Soft Key 1 In standby, press to access the menu, page 12. During a call, press to use Secrecy, page 28.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 12 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 12 Getting to know your phone Navigating the menus Option buttons Your BT Hub Phone 1020 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options. When the handset is displaying the idle screen: 1. In standby press Menu Soft Key 1 Press Back a menu.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 13 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 14 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 14 Making calls with BT Broadband Talk As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection. BT Broadband Talk is a simple and convenient way to make calls over the internet.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 15 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Making and receiving calls with BT Broadband S t a n d a r d t e le p h o n e line wa ll s o c k e t BT H o m e H u b There is an option within the Hub manager to set incoming landline calls (from your standard phone number) to ring on your Hub Phone. Go to http://bthomehub.home and change your settings on the telephones page.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 16 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 16 Making calls with BT Broadband Talk To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section. You can make outgoing calls using your standard phone line number by dialling 5 and then the number you want to call.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 17 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Hi Def calls Your BT Hub phone is designed with High Definition Sound (Hi-dS™) capability. If somebody using a BT Hub Phone (or other Hi-dS™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS™ call quality feature.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 18 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 18 Making calls with BT Broadband Talk If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 19 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Call quality Usual call quality using BT Broadband Talk should be better than on a mobile phone, but it can be affected by general congestion on the internet, or by heavy traffic on the broadband link into your home (e.g. if someone in your home is playing games online). We cannot, therefore, guarantee call quality.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 20 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 21 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Phone in back of hub Hub handsets Soft phone Videophone Incoming call 1 All phones ring. Incoming Call 2 All phones ring, call waiting on the device you picked up your incoming call 1 on. Incoming Call 3 All available phones ring, apart from call waiting on the device(s) you picked up your incoming call 1 & call 2 on.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 22 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 22 Making calls with BT Broadband Talk Frequently asked questions: What happens to service in the event of power or broadband failure? Your service may cease to function if there is a power cut or broadband connection failure.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 23 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line. Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 24 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 25 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone 25 Switching the handset power on/off Press and hold . Press and hold to switch the handset back on again. Make an external call 1. Press listen for the dial tone then dial the number. Preparatory dialling (pre-dial) To see the number on the display before dialling use pre-dial. Pre-dial numbers can be up to 20 digits long. 1.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 26 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 26 Using the phone When you receive a call, the handset will ring the selected ringer melody. Auto-talk If you have switched auto-talk off (see page 48) then you will need to press after lifting the handset to take the call. Receiving calls to answer the call or, if the handset is on the 1. Press charging cradle, simply lift it and speak.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 27 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone To switch to handsfree during a call To end a handsfree call, press . 1. At any time during the call, to toggle between handsfree mode and handset mode, press . Earpiece volume 1. During a call, press to increase or to decrease the earpiece volume. The display shows the volume control screen.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 28 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 28 Using the phone Secrecy During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you. 1. During your call, press Secrecy your caller cannot hear you. 2. To resume your call, press Off . SECRECY is displayed and . Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying the handset around.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 29 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone To switch key lock on: 1. Press and hold is displayed. . KEYPAD LOCKED and the icon To switch key lock off: 1. Press Unlock 2. Press . PRESS # TO UNLOCK KEYS is displayed. to unlock the handset. Redial Your handset automatically saves the last 20 numbers you dialled into a redial list, together with the date and time you made each call.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 30 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 30 Using the phone If a name/number match is found in the phonebook the name will be displayed instead of the number. If you have dialled the same number on more than one occasion, the call will appear only once in the redial list. To redial a number From standby: 1. Press to access the redial list. 2. Press or Each redial number can be up to a maximum of 20 digits long.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 31 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone Delete a redial number 1. Press to access the redial list. 2. Press or to scroll and display the number you want . and press Options 3. Press or to scroll to DELETE CALL, then press OK . CALL DELETED is displayed and the display goes back to the redial list or standby if no more redial numbers are stored. Delete the redial list 1. Press Menu 2.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 32 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 32 Using the phone If you decide not to delete all calls list to exit and entries, press No return to standby. Save a redial list number to the phonebook 1. Press to access the redial list. 2. Press or to scroll and display the number you want to . save and press Options You can enter a name of up to 12 characters. Use Clear characters.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 33 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook 33 Store a phonebook entry You can use the phonebook to store up to 150 entries. For each entry you can store a name together with home, work and mobile numbers. Stored numbers can be up to 20 digits and stored names up to 12 characters long. Phonebook entries are stored alphabetically. To access the phonebook via the menu: 1. Press Menu Then press to select. to access the menu.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 34 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 34 Phonebook Entering names: For example, to enter the name Tom: Press for T. Press three times for O. Press for M. 4. Once you have entered the name you are taken to the home number screen. Either enter a number or press Save to move to the next number screen. You can store home, work and mobile for each contact. The maximum length for names is 12 characters.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 35 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook Dial a phonebook entry Pressing will scroll forward alphabetically through the phonebook entries. From standby: 1. Press Names to access the phonebook. 2. Press OK to select FIND ENTRY then press to the entry you want. or to scroll Or, to search alphabetically: Enter the first letter of the name you want using the keypad, then scroll to the exact entry using or . 3.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 36 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 36 Phonebook Via the menu: 1. Press Menu 2. Press or to select. 3. Press OK 4. Press to access the menu. to scroll and display NAMES and press OK or to scroll and display FIND ENTRY and press to select. or to scroll to the entry you want. Or, to search alphabetically: Enter the first letter of the name you want using the keypad, then scroll to the exact entry using or . 5.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 37 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook Edit a phonebook entry 1. Press Names to access the phonebook. 2. Press OK to select FIND ENTRY then press display the entry you want. or You can also access the phonebook via the menu, see previous page. to then use or to scroll and display EDIT 3. Press Options ENTRY. The name and numbers for the entry are displayed. 4.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 38 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 38 Phonebook Store a phonebook entry with an assigned ring. 1. Press Names to access the phonebook. 2. Press OK to select FIND ENTRY then press and display the entry you want. As you press or a sample of each melody is played. 3. Press Options and press OK then use or or to scroll to display SET MELODY . 4. OFF is displayed if no melody has been previously set.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 39 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook 4. Press OK 5. Press Yes 6. Press , DELETE ? is displayed. to confirm. DELETED is displayed. to return to standby. Delete all phonebook entries 1. Press Menu to access the menu. 2. Press or to scroll and display NAMES and to select. press OK 3. Press or to select. to display DELETE ALL and press OK 4. DELETE ALL? is displayed, press Yes a confirmation screen.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 40 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 40 Caller Display and the calls list BT Broadband Talk has automatic presentation of the caller’s number. The calls list will store up to 50 numbers. When the calls list is full, a new call replaces the oldest. If a name/number match is found in the phonebook the name will be displayed instead of the number. Numbers can be up to a maximum of 20 digits long.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 41 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Caller Display and the calls list From standby: Press to access the Calls list. 2. The most recently received call details are displayed. Press or repeatedly to scroll through the list. For each entry, the caller’s number is displayed, or their name if a name/number match is found in the phonebook and the date and time the call was received. 3. Press to dial the displayed number.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 42 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 42 Caller Display and the calls list Save a calls list entry to the phonebook to access the Calls list. The most recently received 1. Press call details are displayed. 2. Press or repeatedly to scroll to the entry you want. Date and time is displayed. 3. Press OK and enter a name. You will go to home number. You can scroll around the 3 options. H, W, M.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 43 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Caller Display and the calls list Delete all calls list entries 1. Press Menu to access the menu. 2. Press or . press OK to scroll and display CALLS LISTS and 3. Press or OK . to display DELETE CALLS LIST and press 4. RECEIVED CALLS is displayed, press OK EMPTY is displayed. . If you decide not to delete all calls list to exit and return entries, press No to standby.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 44 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 44 Caller Display and the calls list Call Waiting Call Waiting is set automatically, you can turn this feature off by using #43#. When you turn Call Waiting off you will hear a beep. Any other handsets will ring if the maximum number of calls isn’t already in progress. You will hear a beep every 5 seconds if an incoming call arrives while you are already on the phone.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 45 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 BT Calling Features 45 By using the BT globe menu your BT Hub Phone 1020 gives you easy access to a range of BT features. These are: • 1571 – Voicemail for BT Broadband Talk • Helpdesk – BT Hub Helpdesk assistance * Please note that there are other directory Services available. Please refer to bt.com for pricing information.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 46 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 46 Handset settings To exit and return to the idle display at repeatedly. any time, press Back You can choose a range of settings to suit your personal preferences. Adjust the earpiece volume There are 5 volume levels to choose from. 1. Press Menu to access the menu. 2. Press or . press OK to scroll and display HANDSET SETTINGS and 3. Press or .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 47 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Handset settings Naming a handset Each handset registered to the base is assigned a number. You can give a handset a name to match the user or location e.g. DAVE or OFFICE. The name can be up to 8 characters long. The number is given automatically and cannot be changed. 1. Press Menu to access the menu. 2. Press or . press OK to scroll and display HANDSET SETTINGS and 3. Press or OK .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 48 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 48 Handset settings Auto-talk The default setting is ON. When you receive a call, if the handset is on the cradle you can answer it by lifting the handset off the cradle, this is called auto-talk. When you switch auto-talk off, all calls must be answered by pressing . 1. Press Menu to access the menu. 2. Press or . press OK to scroll and display HANDSET SETTINGS and 3. Press or .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 49 Hub Phone 1020 – Edition 1 – 16.07.07 – 8281 Handset settings Beep tones Your BT Hub Phone 1020 handset emits beeps to alert you to certain situations. You can set the handset to beep: • As confirmation each time a handset button is pressed (key beeps). • If the battery is low. • If you go out of range of the base. These beeps can be switched ON or OFF. However, beeps which confirm settings cannot be switched off. To switch key beeps On/Off 1.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 50 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 50 Handset settings 5. Press or to select ON or OFF then press OK . SAVED is displayed. 6. Press Back repeatedly to return to the idle screen. To switch low battery beeps On/Off During a call, if the battery charge level is low you will hear a warning beep every 30 seconds to alert you that the batteries need recharging. 1. Press Menu to access the menu. 2. Press or .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 51 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Handset settings To switch out of range beeps On/Off During a call, if the handset moves out of communication range with the base you will hear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected. 1. Press Menu to access the menu. 2. Press or . press OK to scroll and display HANDSET SETTINGS and 3. Press or .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 52 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 52 Handset settings Handset ring tones and volume You have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF). You can select a different ring tone for external calls (calls from an external incoming number) or internal calls (calls from another handset). To change the call ringer volume You can also adjust the volume level during a call using the or buttons. 1.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 53 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Handset settings To change the ring tone 1. Press Menu 2. Press or . press OK to access the menu. to scroll and display MELODY and 3. EXTERNAL CALLS / INTERNAL CALLS is displayed, press OK to confirm. 4. Press until appropriate RINGTONE is displayed . and press OK 5. SAVED is displayed. To select an external call ringer melody, press OK to select.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 54 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 54 Hub base settings Reset your BT Hub Phone 1020 to the default settings To exit and return to the idle display at any time, press Back repeatedly. When you reset to default this doesn't include calls list or phone book contents. If you change your system PIN on one handset it will change the system PIN on all Hub phones registered to the Hub. This is because the Hub controls the system PIN.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 55 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Hub base settings 3. Press . or until SYSTEM PIN is displayed and press OK 4. OLD PIN is displayed. Enter your old 4 digit PIN then press OK . As you enter the PIN number, each digit is displayed as * for security reasons. 5. NEW PIN is displayed. Enter a new 4 digit PIN and press OK . CONFIRM is displayed. Press Clear if you enter an incorrect digit. 6.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 56 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 56 Time settings Setting the time You can set the time in your Hub, so that all handsets show the right time: Please note: If you are on the latest Hub firmware the time and date is set automatically. If you are not then follow the simple manual steps opposite. 1.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 57 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Time settings Enter the login information: username admin; password admin Click CONFIGURATION Click CONFIGURE in the horizontal menu on the right Tick the auto-configuration box. Under TIME SERVER 1, type ntp.homehub.btopenworld.com Click APPLY. 5. Your Hub is now set to the correct time. Alarm You can use your BT Hub Phone 1020 handset as an alarm clock. You can set a single alarm.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 58 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 58 Time settings 3. Scroll to ALARM ON/OFF, press OK 4. Press or . press OK to select. to select the type of alarm ON or OFF and 5. Enter the time in 24 hour format, using 2 digits for the hour and 2 for the minutes (e.g. for 10.54pm, press 2, 2, 5, 4) to save the alarm. then press OK To cancel an alarm setting 1. Press Menu 2. Press or . press OK to access the menu.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 59 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Time settings To silence the alarm When the alarm time is reached, the alarm will sound and ALARM will be displayed. The alarm will ring for 1 minute unless stopped. 1. When the alarm sounds, press to standby. .
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 60 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 60 Using additional handsets You can register up to five BT Hub phone 1020 handsets to your BT home hub. You can use up to two BT Hub phones at any one time to make calls. See page 17-21 for more information about using the handsets with BT Broadband Talk. Follow the automatic registration process on page 9 (see beginning of the user guide).
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 61 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using additional handsets 4. Press the wireless association button. After 3 seconds the phone LED starts to flash. 5. Press OK on the handset. 6. The display shows REGISTERING HANDSET. PLEASE WAIT. You should then get confirmation that the handset is registered. The handset will automatically be allocated the next available handset number which will be displayed when in standby mode.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 62 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 62 Using additional handsets Internal calls Making internal calls If an incoming call is received whilst you are on an internal call you hear Call Waiting beeps. If you end the internal call, all the handsets will then start to ring and show the Caller Display for the incoming call. You can make internal calls between two BT Hub phone handsets that are registered to your hub.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 63 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using additional handsets Transferring calls You can transfer an external call to another handset registered to your BT Hub Phone 1020 if no other calls are in progress. During an external call: 1. Press INT and the number of the other handset. Your caller is put on hold. The other handset will ring. 2. When the handset answers, press to transfer the call.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 64 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 64 Using additional handsets 1. Press Menu Each digit of the PIN code will be displayed as a * for security reasons. Press Clear if you enter an incorrect digit. If you enter the wrong PIN code you will hear a double beep. to access the menu. 2. Press or . press OK to scroll and display REGISTRATION and 3. Press or to select. until DE-REGISTER is displayed and press OK 4.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 65 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Software upgrades 65 Automatic software upgrade Your BT Home Hub checks regularly for handset software upgrades. If there is a new version of software available it will send a message to any registered handsets needing to be upgraded. If you have handsets located around the home you will need to place the charging cradle and phone into the front of the hub to receive the upgrade.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 66 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 66 Software upgrades When the handset is on the charger and the software is being upgraded, you will not be able to use the handset to receive calls. Upgrades are free of charge and there are no call fees associated with upgrading. It's merely there to give you the latest version of software available. These may contain new features or fixes.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 67 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Software upgrades Rescue mode If the upgrade was unsuccessful, or if the handset was lifted from the charger during the upgrade for more than 90 seconds, the user can initiate a new upgrade of the handset software from the hub manager. To use the rescue mode on the Hub Manager: 1. Make sure your handset is in the cradle plugged into the hub. 2. Open the Hub Manager.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 68 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 68 Help Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 69 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Help The handset charger is not working You should hear a beep when placing the handset in the charger. Check that the power adaptor is properly plugged into the charger. Make sure your handset has slotted correctly into the charger. Check the batteries are fitted correctly into the handset. Check you are using the correct power adapter supplied.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 70 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 70 Help What happens when I make emergency calls? If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line. This is a safety measure to ensure the emergency services can identify your location, if necessary.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 71 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 General information Safety IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. General • Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 72 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 72 General information Cleaning Product disposal instructions Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 73 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 General information Guarantee Within the 12 month guarantee period: Your BT Hub Phone 1020 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase.
8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 74 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 74 General information For your records Technical information Date of purchase: Only use the approved base mains power supply, either item code 027300, 034503, 040691 or 040692. When ordering replacements please check what the item code is for the originally supplied power supply unit. Place of purchase: Only use approved AAA NiMH rechargeable batteries.
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8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 76 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2007.