- British Telecommunications (BT) User Guide Digital Cordless Telephone with Caller Display* and Call Waiting Synergy 3100

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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

Synergy 3100

Digital Cordless Telephone with Caller Display

and Call Waiting

featuring DECT

User

Guide

YOU MUST

SUBSCRIBE TO YOUR

NETWORK PROVIDER’S

CALLER DISPLAY AND CALL WAITING

SERVICES BEFORE THESE FEATURES WILL

WORK. A QUARTERLY FEE IS PAYABLE

Summary of content (47 pages)

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SE C R A S W VIC LL NE UB Y O E ER T SC O RK S D W R U B I . A E SP OR IB MU E Q FOR LAY K P TO ST UA E A R RT TH ND OV YO ER ES C ID UR LY E AL ER FE FEA L W ’S E T AIT IS UR IN PA ES G YA W BL IL E L Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Please open this page for an ‘at a glance’ guide to your Synergy 3100
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Please open this page for a further ‘at a glance’guide to your Synergy 3100.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 At a glance Volume buttons Red light Handset Use to adjust the handset earpiece speech volume (see page 15) and handset and base ringer volume, see pages 21 and 24. Di g i t a lC la r i To indicate that the phone is ringing or in use. ty Liquid Crystal Display Also used to access the redial and calls list and scroll through the directory, menu options, redial and calls list.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Page button Base Page Allows you to page the handset(s) to alert a handset user or to locate a handset, see page 20. Power/In use light Charging light DECT Lights up red to indicate charging when the handset is on the base. Green light remains lit when there is power to the phone and flashes when the line is in use.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Quick Guide Information for the handset settings Function Key combination * Answer a call/End a call Make a call Redial a number Redial Vol Menu Store a number in the memory Menu Secrecy on/off Menu enter the name Menu the telephone number Dial a number in the memory Adjust the earpiece volume Menu Redial Vol Vol C alls During a call, press the during a call until the required level is reached.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Menu Structure Phonebook Add Delete Modifiy Setup Base Vol Handset 1.....5 Vol Off Base Mel Melody 1.....5 Sel Base Base 1.....4 MENU STRUCTURE Auto Del H/S PIN? Handset 1.....5 PIN Code PIN? New PIN Retype Priority On Off Select Base Handset 1.....5 Dial Mode Tone Pulse Recall Recall 1 Recall 2 PABX PBX1 PIN? PBX2 PIN? Pause 3 Sec 5 Sec Default Cont......
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Handset Beep Ring Vol Keytone On or Off Low Batt On or Off Outrange On or Off Volume 1.....5 Vol Off Ear Vol Ear Vol 1.....5 Int Mel Melody 1.....5 Ext Mel Melody 1.....5 Auto Ans On Off Name Language English MENU STRUCTURE Francais Deutsch Nederl Italiano Espanol Portuges Norsk Dansk Svenska Suomi Register BS 1234 PIN? Important.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 In this guide Note There is a detailed INDEX at the end of this guide, see page 40.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Introduction Your Synergy 3100 has been designed for ease of use and made to the high standards set by BT Please read the instructions carefully before use and keep this user guide for future reference. DECT You can use up to 5 handsets with your Synergy 3100 base station without the need for additional wiring.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 In addition: Unpacking your Synergy 3100 If anything is missing, please contact your place of purchase immediately.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Safety information General Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item number for the power supply used with the base station is 872260. The item number for the power supply used with the charger is 003313 (only applicable when you have purchased the Synergy 3100 Twin). Only use the approved rechargeable batteries supplied.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Setting up Follow these steps to set up your Synergy 3100 ready for use Plan the location Position your Synergy 3100 within 2 metres of a power socket and phone socket otherwise extension cables will be required. 1 Connect the power supply to the base Plug the power adaptor into the mains power socket and switch on. The green Power/In Use light comes on.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 2 Install the rechargeable batteries in the handset Please note that the red charging light will remain on even when the batteries are fully charged. BATTERY LEVELS WEAK The handset uses two rechargeable Nickel Metal Hydride (Ni-MH) AAA batteries which are supplied. Take care to insert the batteries as shown and then fit the battery cover (the battery cover may be found in the packaging with the batteries).
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Battery performance 4 Connect the telephone line cord to the Synergy 3100 base station 5 Connect the telephone line cord Under no circumstances should non-rechargeable batteries be used. Only use the approved batteries, type: rechargeable Nickel Metal Hydride (Ni-MH); size AAA; capacity 550mAh 1.2v. Using unapproved batteries will invalidate your guarantee and may damage the telephone.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 6 Attach the belt clip (optional) Fit the belt clip onto the back of the handset if required. Additionally, if you have purchased the Synergy 3100 Twin: 1. Connect the power supply to the charger. Plug the power adaptor into the mains power socket on the underside of the charger. Slot The item code for the power supply used with the charger is 003313.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Using the telephone Preparatory dialling Note To exit and return to the previous menu at any time, press the button. If you press and hold the button you will return to the standby screen. Secrecy Preparatory dialling allows you to enter the number before pressing the TALK button. This enables you to correct any mistakes before you actually make the call.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 To adjust the speech volume during a call To end a call Press the TALK button. During a call: Or You can adjust the earpiece volume. There are 5 levels to choose from. Place the handset back on the base. Redial Vol C alls To receive a call When the phone rings the display will show CALL and the EXT symbol will flash. In standby mode: Menu Press the button. C alls Press the DOWN button until HANDSET is displayed.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Handsfree Handsfree allows you to talk to your caller without holding the handset and enables other people in the room to listen to your conversation. To answer a call in handsfree When the phone rings: Handsfree Press the HANDSFREE button. The call is transferred to the loudspeaker. To make a handsfree call Dial the number. Handsfree Press the HANDSFREE button.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Dial from the redial list Redial Redial Press the UP button to enter the redial list. Continue pressing the UP button to view the next number in order of most recent first. Press the TALK button when the number (or name) you want to call is displayed. The number is dialled automatically. When on a call you can talk to someone in the same room, without your caller hearing.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 MN O 6 Secrecy Menu To enter M, press the 6 button once. To enter a pause in a stored number If you enter a digit incorrectly, press the ✘ button to delete it. You may want to enter a pause when storing international numbers, charge card numbers or if you connect your telephone to a switchboard. (For more information on switchboard use see page 38.) Press to confirm the name. You will hear a confirmation beep.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Note You can scroll in either direction to search through the list. To edit an entry in the Phonebook Menu Menu Vol C alls Menu Vol C alls Menu Secrecy Menu Secrecy Menu Secrecy The display will show PHONEBK, press the button. Use the DOWN button to scroll to MODIFY and press the button. Use the UP or DOWN button to find the name you want to edit.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Paging handsets You can page your handset(s) from the base station to alert a handset user that they are wanted or to locate a missing handset. Note Paging calls cannot be answered by a handset. USING YOUR PHONE To page a handset from the base Page Press the PAGE button on the base. The handset(s) will ring. The display will show INT flashing. Page To stop paging, press the PAGE button again.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Handset settings To switch keypad beeps on and off Menu Vol C alls Menu Menu Redial Vol C alls Menu Secrecy Press the button to enter the menu. Use the DOWN button to scroll to HANDSET and press the button. The display will show BEEP, press the button. The display will show KEYTONE, press the button. Use the UP or DOWN button to select either ON or OFF.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 To set the external or internal ringer melody There are 5 melodies to choose from and you have the option to choose a different melody for external and internal calls. (Internal calls for when you have more than one handset). Menu Vol C alls HANDSET SETTINGS Menu Vol C alls Menu Press the button to enter the menu. Use the DOWN button to scroll to HANDSET and press the button.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Menu Vol C alls Menu Vol C alls Menu Secrecy Menu Secrecy Press the button to enter the menu. Use the DOWN button to scroll to HANDSET and press the button. Use the DOWN button to scroll to NAME and press the button. Press the ✘ button to delete the name already set. Menu Redial Vol C alls Use the UP or DOWN button to scroll through the language options. Press the button to confirm your choice.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Base settings To adjust the base ringer volume There are 5 levels to choose from (1-5), or you can turn the ringer off altogether. Menu Vol C alls BASE SETTINGS Menu Menu Redial Vol C alls Menu Secrecy 24 Press the button to enter the menu. Use the DOWN button to scroll to SETUP and press the button. The display will show BASE VOL. Press the button.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 To select a base station To change the base station PIN code If a handset is registered to more than one base station, you can select which base your handset will use. If you change the base station PIN, keep a record of the new number by writing it in the space provided on page 8. You will need to use your base station PIN for registering handsets and for some other optional settings.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 To default/reset the handset and base to their original/default factory settings Menu Vol C alls Menu Vol BASE SETTINGS C alls Menu Earpiece volume 3 Handset & Base ringer volume 3 Please note that if you reset your Synergy 3100 the Phonebook, Redial and Calls list will be deleted. Handset & Base melody 1 Handset name SYNERGY Press the button to enter the menu.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Caller Display and Call Waiting Important To use Caller Display or Call Waiting you must first subscribe to your network provider’s Caller Display or Call Waiting Service. A quarterly fee is payable. For more information on BT’s Select Services, call BT free on 0800 800 150.
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Synergy 3100 user guide ~ 1st Edition ~ 22nd March ’02 ~ 4457 To enter and view the Calls list Press the DOWN button to enter the Calls list. The symbol is displayed. Vol C alls Use the UP or DOWN button to scroll backwards and forwards through the Calls list. Redial Vol C alls If the ‘name’ of your caller has been stored in the phonebook, this will be displayed. Press the button and the number will be displayed.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Important Once stored in the phonebook the number will be deleted from the Calls list. To delete a number from the Calls list Vol C alls Redial Vol C alls Menu Redial Vol C alls Menu Use the UP or DOWN button to scroll to the number you want to delete. If an incoming call arrives while you are already engaged on a telephone call, you will hear a soft beep every 5 seconds (this beep is not audible to the person you are speaking to).
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 If you wish to disconnect the first call press the TALK button after speaking to the first caller. The handset will then ring. Press the TALK button again and continue with the second caller. Note CALL WAITING The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Using Synergy 3000 additional handsets and bases Up to 5 handsets can be registered and operated from any one Synergy 3100 base. This allows you to make internal calls between two handsets while a third is making an external call.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 that are flashing indicate other bases that the handset is already registered to). To de-register a Synergy 3000 additional handset from the base Enter the base number (BS 1-4) that you want to register the handset to. Enter your 4-digit PIN (original factory setting OOOO) and press the button. ADDITIONAL The display will show SEARCH 1, 2, 3, 4 and the symbol will flash as the handset tries to locate the base.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Enter the number of the handset that you want to transfer the call to (1-5). Internal calls If you have multiple handsets registered to the base you can make internal calls between handsets. Your caller will be put on hold. When the internal handset is answered, (if you want to you can talk to the handset user first), press the TALK button. The call will be transferred.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 co nf Int When the handset is answered, press and hold the # button for about 3 seconds. You can now start your three-way conversation. (If the internal handset user does not answer your call, press the INT button to return to your external caller). Vol C alls Menu Vol C alls Press the button. Vol C alls Menu ADDITIONAL When on a three-way call the call can only be cleared by the handset which set it up.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Help Replacing the handset batteries. After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. For spare 2 x AAA rechargeable batteries please contact the Synergy 3100 Helpline 08706 058 047. Replacing the batteries BT accepts no responsibility for damage caused to your Synergy handset by using any other type of batteries.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Handset does not ring. The ringer volume may be switched to off. To adjust the ringer volume on the handset. See page 21. HELP Synergy 3100 base station power supply is Item Code 872260. Check that: The base station is plugged into the phone socket. Check that: The base station is plugged into the mains power and switched on. Synergy 3000 charger power supply is item code 003313. Buzzing noise on my radio, TV, computer or hearing aid.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 General information Guarantee Your Synergy 3100 is guaranteed for a period of 12 months from the date of purchase. The conditions of this guarantee are: • The guarantee shall only apply to defects that occur within the 12 month guarantee period. • Proof of purchase is provided. • The equipment is returned to BT or its agent as instructed.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office. Technical information How many telephones can you have? GENERAL INFORMATION All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Synergy 3100 has a REN of 1.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 To automatically insert a pause after an access code With some switchboards it may be helpful to dial a pause after entering the switchboard access code, e.g. 9, 11 etc. to enable you to get an outside line. Menu Vol C alls Menu Vol C alls Menu Vol C alls Menu Menu Press the button to enter the menu. Use the DOWN button to scroll to SETUP. Press the button. You can also adjust the length of the pause to be inserted.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Index Additional handsets Auto talk on/off 31 22 Base ringer volume 22 INDEX Base settings default/reset diagram melody PIN number ringer volume select which base station Batteries charging install low warning performance replacing Belt clip Button beeps on/off 40 26 2 24 25 24 25 Calls list delete delete all dial number enter store in phonebook view Call timer Call Waiting Cleaning 27 29 29 28 28 28 28 14 29 9 Delete calls list ph
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Handsfree Help Helpline 16 35 12 Internal calls 33 Keypad beeps on/off 21 Language Location of product 23 10 Make a call 14 Melody base handset Menu structure 24 22 4 Name a handset 22 On/off Pause – insert Paging handsets Phonebook delete dial edit enter a pause store PIN base Power supply Preparatory dialling Pulse dialling Quick guide – handset settings 22 14 21 17 18, 39 20 17 19 18 19 18 17 25 10 14 38 3 38 Receive a c
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Accessories and spares For the Synergy 3100 range of telephones Accessories and spares for the Synergy 3100 range of telephones are listed below. All items are available from the Synergy Helpline, please call 08706 058 047 Additional handsets and chargers: In Titanium: Item code 005717 Di g it a lC la rit Power supply units for the base station or charger Plug mounted, 13 amp mains adaptor.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 R&TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards. This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC. Declaration of Conformance.
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457 Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. Touchtone™ is a registered trade mark of British Telecommunications plc in the UK.