UK’s best selling phone brand† User Guide BT3710 Digital Cordless Phone With Answering Machine
This User Guide provides you with all the information you need to get the most from your phone. You must set up your phone before you can use it. This doesn’t take long and it is easy to do. Just follow the simple instructions on the next few pages.
In this guide Getting started Location 6 Setting up 6 BT3710 multipack users only 7 Set the date and time 8 Getting to know your phone Redial a number 16 Copy a redial number to the phonebook 16 Delete a number from the redial list 17 Delete the entire redial list 17 Keypad lock 17 Paging (find a handset) 17 Using the phonebook 18 Add an entry in the phonebook 18 View and dial entries in the phonebook 18 Edit an entry in the phonebook 19 Handset buttons 9 Standby screen 10
Caller Display and the calls list Using the answering machine Caller Display 24 Using the answering machine at the base 30 Calls list 24 Set the answer mode/switch on or off 30 View the Calls list 25 Message counter 30 Dial a number in the Calls list 25 Recording memory full 31 Message playback 31 Adjust the base speaker volume 31 Delete all old messages 31 Call screening 31 Copy a number from the Calls list to the phonebook 25 Delete an entry in the Calls list 25 Delete the
Additional handsets Register a new BT3710 handset to your BT3710 base 38 De-register a handset 39 Change master PIN 39 Reset to default 39 Help 40 General information Replacing the handset batteries 43 Safety information 43 Cleaning 44 Environmental 44 Product disposal instructions 45 Guarantee 45 Technical information 46 R&TTE 47 Declaration of Conformance 47 Connecting to a switchboard 47 Inserting a pause 47 Recall (R) 47 User Guide formats 47 If you need some help,
Getting started WARNING Do not place your BT3710 in the bathroom or other humid areas. Handset range Location You need to place your BT3710 base within 3 metres of a mains power socket and 2 metres of the telephone wall socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT3710 works by sending radio signals between the handset and base. The strength of the signal depends on where you position the base.
Rechargeable batteries already fitted Remove this tab and charge batteries for 24 hours before use. 2. Remove the protective film from the handset screen and activate the batteries by pulling the plastic tab away from the back of the handset. 3. Place the handset on the base to charge. It will beep when placed in and the battery icon on the handset will flash to indicate charging. You should let the batteries charge continuously for at least 24 hours.
For each additional handset and charger: 1. Plug the mains power adaptor (item code 052300) into the power socket on the back of the charger and secure the cable behind the retaining clip. Plug the other end into the mains power wall socket and switch the power on. Mains power adaptor. Cable retaining clip 2. Remove the protective film from the handset screen and activate the batteries by pulling the plastic tab away from the back of the handset.
Getting to know your phone Handset buttons Right Soft key/Secrecy/Display date & time /Clear/Back During a call, mutes your voice so your caller cannot hear you, page 15. Phonebook Press to open the phonebook, page 18. In standby, press and hold to display the date and time, press and hold again to display the handset name again. Redial / Volume + Press to open the redial list and scroll back through redial numbers, page 16. Press to return to the previous menu.
Standby screen Internal call Flashes to indicate an internal call is being made. On when an internal call is in progress. Internal Call HANDSET Handset name Menu Use with Left soft key to open main menu and confirm options Handset display icons 1 Back Use with Right soft key to return to previous menu or cancel current action Indicates signal link. Flashes when handset is not registered or is out of range of the base. Displayed when on a call. Flashes when there is an incoming call.
Navigating the menus Your BT3710 handset features an easy to use menu system. Have a look at the menu map on the next page. When the handset is switched on and in standby mode: Press Press Menu to enter the main menu. Redial Redial or Calls to scroll through the menu options. Calls Left soft key – used with icon displayed above the key. Right soft key – used with icon displayed above the key.
Menu map PHONEBOOK* NEW ENTRY (Menu only appears when entries are stored. EDIT ENTRY When phonebook is empty, press again DELETE ENTRY to add entry).
Answering machine base Message indicator Shows the number of messages. If new messages have been received, the number of new messages will be displayed flashing. If there are no new messages, the counter will display the total number of old messages stored. Volume Up During playback, decreases base loudspeaker volume, page 31. In standby, press to decrease base screening and playback volume. During playback, increases base loudspeaker volume, page 31.
Using your phone Switch the handset on/off 1. To switch off, press and hold Out of range warning until the display goes off. 2. To switch the handset on, press and hold . Make a call 1. Press . When you hear the dial tone, enter the phone number using the keypad. The Green in use light on the base will flash when the line is in use. During a call, if you start to move the handset out of range of the base, the flashes and you hear a beep in the earpiece every 3 seconds.
Chain dialling Important Chain dialling is a convenient way of entering long sequences of numbers during a telephone call. This can be when trying to dial a phone number greater than 24 digits (the largest number that can be stored in a single phonebook entry) or when using automated telephone services, e.g. telephone banking. Storing security code information in the phonebook may allow other people access to your personal details. Dial a chain number 1.
Answer a call handsfree When the phone rings: 1. Press to answer the call then press again. The call is transferred to the loudspeaker. Switch to handsfree during a call 1. During a call: press to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, again. press Redial Redial a number The last 10 numbers dialled are stored in the redial list. Each entry can be up to 24 digits long.
Redial Delete a number from the redial list 1. Press 2. Press 3. Press 4. Press Redial Menu Calls Menu Menu Redial then scrollRedial or and scroll Calls Calls Calls to the entry you want. to DELETE ENTRY. . Display shows DELETE? Secrecy to confirm or to cancel. Delete the entire redial list 1. Press 2. Press 3. Press 4. Press Redial Menu Calls Menu Menu Redial to open the redial list. and scroll Calls to DELETE ALL. . Display shows DELETE ALL? Secrecy to confirm or to cancel.
Using the phonebook You can store up to 50 name and number entries on each BT3710 handset registered to your base. button. You open the phonebook with the Menu . PHONEBOOK is displayed, 2. If there is no entry stored in the phonebook, ADD ENTRY is displayed. Or If there are already entries stored in the phonebook, NEW Menu . ENTRY is displayed. Press 3. The displays shows ADD NAME. Use the keypad to enter the Menu . name and press 4. The displays shows ADD NUMBER.
Edit an entry in the phonebook Menu 1. Press . PHONE BOOK is displayed. Press Redial is displayed. 2. Scroll 3. Scroll Redial ENTRY and press to EDIT Calls Redial or Menu Menu . NEW ENTRY . Menu to the entry you want to edit and press Calls . Secrecy Calls 4. Press to delete characters and use the keypad to edit the name. Secrecy Menu . Press 5. Press edit the number. to delete digits and use the keypad to Menu . TheRedial default melody will be displayed and played. 6.
• hold a conference call between two internal handsets and an external call • make an internal call between two handsets while a third is on an external call Make an internal call 1. Press . If you have two handsets (i.e. you have purchased a 2 pack), the second handset is called automatically. If you have more than 2 handsets registered to the base the display will show the list of all registered handsets e.g.
Settings Handset and base ringer volume Handset default ringer volume = LEVEL 4 Choose from 5 levelsRedial and Off. 1. Press Menu , scroll Menu Calls Base default ringer volume = LEVEL 5 to SETTINGS. 2. Press to display HANDSET TONE and press Menu . BASE TONES and press 3. Display shows RING VOLUME. Press Menu Menu or scroll to If you select Ringer off, the icon will be displayed on the standby screen. . Redial is displayed and played. 4. The current setting 5. Press 6.
Handset name You can give your handset a name, up to 10 characters, RedialThe name appears in the display. eg. MICHAEL or KITCHEN. 1. Press Menu , scroll Redial Calls Menu to SETTINGS and press 2. Scroll Calls to HANDSET NAME and press is displayed. Menu . Default Handset name = HANDSET . The current name Secrecy to delete the current name then enter the new 3. Press Menu . handset name and press See page 18 for help on entering names.
The alarm clock melodies are different from the handset and base ringer melodies. Select alarm clock melody There are 3 melodiesRedial to choose from. 1. Press Menu , scroll Redial Calls to CLOCK/ALARM. Press 2. Scroll Calls to ALARM TONE and press Redial is displayed and played. 3. Press 4. Press Redial or Menu Calls Calls Menu 2. Scroll Menu , scroll Calls Default alarm clock melody = MELODY 1 to change the setting. Secrecy to confirm (or Redial . .
Caller Display and the Calls list Caller Display Caller Display shows the caller’s telephone number on the handset display as well as the date (day/month) and time (hour/minute) the call was received. If the caller’s number matches an entry stored in the phonebook, the name will be displayed instead. Caller Display information contains the full telephone number, including the area code.
View the Calls list 1. From standby,Redial press 2. Press Redial or Calls If the telephone number is longer then 12 digits, press to toggle between the rest of the number and the received time and date. Redial to open the Calls list. Calls to scroll through the list. Calls 3. If the name is displayed, press to display the number. again to see the date and time of the call. Press Redial Redial Dial a number in the Calls list 1. Press Calls then scroll you want.
BT Network Services IMPORTANT To use BT Services and BT Calling Features you must first subscribe (if required) to the relevant service from your network provider. A fee may be payable. By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features. For more details on BT’s Calling Features, call BT free on 0800 800 150. Pre-stored BT Services numbers: • HELPDESK – dials the BT3710 Helpdesk for information and help.
Redial voicemail number To set up or edit your 1. Press 2. Scroll 3. Scroll Menu , scroll Redial Redial Calls Calls to BT SERVICES and press to VOICE MAIL. Press Menu to EDIT NUMBER. Press Calls Menu . . Menu . Menu 4. Enter the Voicemail number and press . Call Divert You can choose to divert all calls or to divert calls only if the line is busy or only if there is no answer when someone calls to another telephone number of your choice.
Call Waiting With Call Waiting, during a call, if another caller is trying to reach you, you will hear a soft beep every 5 seconds. You must subscribe to your network’s Call Waiting service for Call Waiting to work. A fee may be payable. If you have also subscribed to a Caller Display Service, the caller’s number (or name if stored in the Phonebook) will be shown on the display for 20 seconds, after this time the display will return to your first caller’s details.
Ring Back Off Redial This feature allows you to cancel an automatic ring back request. 1. Press 2. Scroll Menu , scroll Redial Calls to BT SERVICES and press to RINGBACK OFF and press Calls 3. CALL is displayed, press Menu Menu Menu . . Ring Back is a network service which allows you to connect to an engaged number once it becomes free. For more details contact BT free on 0800 800 150 or contact your network provider. A fee may be payable for this service. . 4.
Using the answering machine Your BT3710 can digitally record up to 55 minutes of messages or up to 59 messages. Each individual incoming message can be up to 3 minutes long. You can operate your answering machine from: You will need to set the date and time (if you have not already done so) so that you will know when each message was received. If you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your first call.
Recording memory full If the recording memory becomes full while a caller is leaving a message, they will hear “Thank you for calling” and the answering machine will hang up. Any new callers will hear the Answer only message. If the memory is full you must delete messages before your BT3710 can begin recording again. Message playback 1. Press Play . The number of messages is announced and they are played back. During playback, press: to play the next message.
Using the answering machine from the handset Set answer mode and switch on / off You can set your answering machine on or off from the handset. When switching on, select Answer & record or Answer only mode. See below for further information on answer mode and outgoing messages. 1. Press 2. Scroll 3. Scroll Menu , scroll Redial Redial to ANS MACHINE. Press Calls Redial to ANSWER MODE and press Calls Redial or Calls Menu Menu . . to display: Calls ANS & RECORD – press leave a message.
Select male or female pre-recorded outgoing message voice 1. Press 2. Scroll 3. Scroll 4. Scroll Menu . Scroll Redial Redial Calls Redial to ANS MACHINE. Press Calls to OUTGOING MSG and press Redial VOICE and press to OGM Calls Redial or Menu Calls and press Calls Menu Menu 2. Scroll Menu . to display either FEMALE VOICE or MALE VOICE to select. . Scroll Redial Redial to ANS MACHINE. Press Calls to OUTGOING MSG and press Calls . . Play the current outgoing message 1.
Message playback 1. Press Menu , scroll Redial to ANS MACHINE. Press Menu . Menu 2. PLAY is displayed.Calls Press to play your messages. Messages are played on the handset loudspeaker by default. You can for the messages to be played via the earpiece. press If there are new messages they will be played and the display will indicate the message being played e.g. if you have 2 new messages and the first one is playing: NEW 01/02. If there are no new messages any old messages will be played.
Answer Settings Ring delay Ring delay & Time saver 1. Press 2. Scroll Menu , scroll Redial Redial to ANS MACHINE. Press Calls to SETTINGS and press Calls Redial 3. RING DELAY is displayed. Press Menu Menu Menu Ring delay sets the number of times your BT3710 will ring before the answer machine picks up your call and starts playing the outgoing message. You can change the Answer Delay setting to between 2-9 rings or Time Saver. The default is 5 rings. . . .
Remote access Ensure that you have Remote Access turned on and that you have set a Remote Access PIN first if you want to use this feature. When switched on, you can call in from another phone to listen to your messages and operate your answering machine. You are asked to enter your system PIN so that other people cannot ring up and listen to your messages. To change your System PIN, see page 39. Remote access on / off You can switch remote access on or off.
You can now use the keypad to operate your answering machine. Follow the announcements and instructions you hear: Play all messages Play new messages Skip back during messages Delete during messages Skip forward during messages Stop playback during messages Press repeatedly to select the answering machine mode: ANSWER & RECORD, ANSWER ONLY or ANSWERING MACHINE OFF. Play main menu If you need some help, call us on 0808 100 6556* or go to bt.
Additional handsets You can use up to five BT3710 additional handsets with your BT3710 base to extend your phone system without needing to install telephone extension sockets for each new phone. If you have purchased a BT3710 multiple pack any additional handsets come pre-registered to the base. If you have purchased an additional handset you must register it to your BT3710 base before it can be used. The batteries must be fully charged for 24 hours before you register it.
Default settings Redial De-register a handset 1. Press 2. Scroll Menu , scroll Redial Calls to ADVANCED SET and press to DE-REGISTER and press Calls Menu Menu . . 3. Enter the master PIN code (default setting: 0000) and press Menu . 4. A list of available handset numbers is displayed. Enter the number of the handset you want to de-register. Secrecy Menu to cancel. You will hear a long to confirm or 5. Press confirmation beep to indicate de-registration was successful.
Help Phone does not work • Have you activated the batteries correctly? See page 7. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with the phone. Cannot dial out or receive calls • Check that the mains power is correctly connected. • The batteries may need recharging.
icon flashes • Is the handset registered correctly to the base, see page 38. • Check that the mains power is correctly connected. • Check that the handset is within range of the base. • The batteries are low, place the handset on the base/charger to recharge. You hear the busy tone when you press . • Make sure the handset is in range of the base. • Another handset registered to your BT3710 base may be on the line. Answering machine does not record any messages • The memory may be full.
Base unit does not ring, but the lights are on • Have you connected the telephone line correctly? • Is the base ringer set to off? • You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems. Buzzing noise on my phone or on other electrical equipment nearby • Sometimes your BT3710 can interfere with other electrical equipment if it is placed too close.
General information IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Replacing the handset batteries After a time, you may find that the handset batteries are running out of charge more quickly.
• If the keylock is switched on, it is still possible to make calls to the emergency numbers (999/112/9999/9112). • Radio signal transmitted between the handset and base may cause interference to hearing aids. • It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency/intensive care medical equipment. • It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product.
How to recycle your equipment The symbol shown here and on the product means that the product is classed as electrical or electronic equipment, so DO NOT put it in your normal rubbish bin. It’s all part of the Waste Electrical and Electronic Equipment (WEEE) Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground.
Within the 12 month guarantee period: If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 40 or contact the BT3710 Helpdesk for assistance on 0808 100 6556*. Additional answers to Frequently Asked Questions are available from bt.com/producthelp In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair.
Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone dialling and timed break recall. If in doubt please consult your service provider. Inserting a pause With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialling sequence.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
