User guide

Help 11
BT Softphone SK1 – Edition 05 – 19.01.07 – 7775
Common problems
No sound coming from the headset
• The USB plug may not be properly plugged into the
computer. Check the connections and that the LED
is on.
• The headset may have been connected while music
software was being played. You will need to close all
other software applications and restart the
installation.
• The audio device selected in your operating system
may not be correct. Go to the control panel, select
Sounds and Multimedia Properties or Sounds and
Audio Device Propeties (XP), open Sound Playback tab
and select USB Audio Device or Adaptor in the
Preferred Device drop-down menu.
• The volume control for your operating system or
music software may be set to mute. De-select mute
from your system or music software.
• The computer may not recognise the USB headset.
Restart your computer or re-install the USB headset
driver by disconnecting then re-connecting the
USB plug.
Cannot record sound from the microphone
• The mic muting function may be switched on.
Go to Sound and Multimedia (Audio Device)
Properties and select Volume control for Sound
Recording and tick Selected in the Microphone
column.
• The audio device selected in your operating system
may not be correct. Refer to the above section on
the same problem but open the Sound Recording
tab instead.
I can hear sound but I am unable to listen to CD
music-playback.
• Make sure that your CD-ROM supports the ‘digital
play function’, check with your CD-ROM
manufacturer.
Customer Helpline
If you are still experiencing difficulties please call the
BT Broadband Softphone helpline on 0870 2400 433.
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