UK’s best selling phone brand† Quick Set-up and User Guide BT1100 Digital Cordless Phone
Important – please read first • Only use the line cord, power supply (item code: 066773) and rechargeable batteries supplied with your phone. • Make sure that the power supply is connected to a known working socket. • Connect your phone to the power supply and allow the batteries to charge for 24 hours before connecting the line cord to your telephone socket.
Check box contents Handset Base Telephone line cord (pre-installed) 3 Mains power adaptor 2x AAA NiMH 500mAh (item code 066773) rechargeable batteries (already in handset) Contents for each additional handset (multipacks only) Handset Charger Mains power adaptor (item code 066773) 2x AAA NiMH 500mAh rechargeable batteries (already in handset) IMPORTANT Only use the mains power adaptors, cables and rechargeable batteries supplied in this box, or this product may not work.
Quick set-up guide Where to put your phone • Place the base within 3 metres of a mains power socket and 1.8 metres of a phone socket so the cables will reach. • Don’t place the phone or base in a bathroom or other humid area. • The product works by sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help give you the best signal. 1 Plug in 1.
Quick set-up guide 2 Activate the batteries and follow the Set-up wizard 1. Activate the batteries by pulling the plastic tab away from the back of the handset. Rechargeable batteries already fitted Remove this tab and charge batteries for 24 hours before use. 2. The handset will check for a link with the base station. Once found, the screen will Please set the time and date show, Please set the time and date. Press the Left option button on the handset to follow the setup wizard.
Quick set-up guide Battery performance • To keep the batteries in the best condition, leave the handset off the base for a few hours at a time. • Running the batteries right down at least once a week will help them last as long as possible. • After charging your handset for the first time, subsequent charging time for the batteries is approximately 8 hours. 3. Once set-up is complete your handset will display Please check line cord, place the handset on the base to charge. 4.
Quick set-up guide Set up your additional handsets (multipacks only) 1. For additional handsets and chargers: plug the mains power adaptor into the underside of the charger and plug the other end into the mains wall socket and switch on the power. Using your BT1100 on a line with broadband? To avoid problems with your broadband or noise on your phone line, you might need to plug your telephone line cord into the wall socket via a microfilter (not supplied).
Quick set-up guide 3 Go! Your BT1100 is now ready for you to use If you cannot find the answer to your problem in this user guide, then please call our free Helpline on 0800 218 2182*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase. • For help setting the date and time, go to page 42. • For instructions on making a call, go to page 19. • For help personalising your phone’s settings, go to page 35.
In this guide Getting to know your phone Handset buttons ..............................12 Handset display/display icons ...........14 Finding your way around your phone......................................15 Menu map.......................................16 Base................................................18 Using the phone Make an external call .......................19 Preparatory dialling .........................19 End a call.........................................19 Switch the handset on or off ..
In this guide Caller Display and the Calls list Caller Display ...................................32 Set a PBX access code ......................39 Calls list ...........................................32 Reset the handset or base settings ....40 Missed call notification.....................33 Reset the handset or base user data ..41 View/dial an entry in the Calls list......33 Save a Calls list entry to your contacts ..........................................33 Delete an entry in the Calls list .
In this guide Using additional handsets Register an additional handset..........48 De-register a handset ......................49 Make an internal call between handsets............................50 Transfer a call ...................................50 Hold a 3-way call .............................51 Help ...............................................52 General information Safety information ...........................56 Cleaning ..........................................57 Environmental .................
Getting to know your phone Handset buttons Left option button Press to enter the main menu, access sub menus and confirm options shown on the display above the button. Vol/Up In standby, press to change the ringer volume. In talk mode, press to increase the incoming speech volume. In menu mode, press to scroll up through the options. Contacts Access your Contact list and add new Contacts. Talk In standby mode, press to make and receive calls, see page 19.
Getting to know your phone Right option button Press to confirm the option displayed on the screen above the button, to delete or go back to the previous screen. R (Recall) R (Recall) for use with some BT Calling Features and when connected to a switchboard/PBX. End call/On or off Press to end a call. In standby, press and hold to switch the handset on or off, see page 19. In menu mode, press to return to the home screen.
Getting to know your phone Handset display Handset name Handset display icons Shows handset battery status. Scrolls when the handset is charging. Empty frame flashes when battery needs recharging. Missed call in the Calls list*. Incoming call received. The keypad is locked. Handset ringer is switched off. On – alarm is set. Flashing – alarm time has been reached. UnMute/Mute Indicates when Mute is on or off. Outgoing call made.
Getting to know your phone Finding your way around your phone Your BT1100 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page. 1. 2. 3. 4. When the handset is switched on and at the home screen: Select Menu by pressing the Left option button to open the main menu. Use the or button to scroll through the available menu options. When the menu you want is displayed, press the Left option button .
Getting to know your phone Menu map Contacts menu Accessed by pressing the button Add new contact Edit Contact Delete Contact Copy contacts (only available if more than one handset registered) Memory Status Delete all contacts Clock/Alarm Alarm Calls menu Accessed by pressing the button Off On Once On Daily Mon to Fri Sat & Sun Time and Date Time Format Speed dial list Speed dial 1-9 Calling Features Check Diversion Cancel Ringback Call Waiting Reminder Call Call Barring Anon.
Getting to know your phone Settings Sounds Ringing External Call Ringtone Internal Call Ringtone Ringing Volume Handset Tones Keypad Tones On Off Confirmation Tones On Off Handset name Display Contrast Call Settings Level 1-5 Auto Answer Auto End Call Auto join calls First Ring Base Settings Ringing PBX Code Software Version Version: Registration Register Handset De-register handset On Off Change System PIN Reset Settings Clear user data If you need some help, call us on 0800 218 2182*
Base Find Press to ring all registered handsets, helpful for finding a missing handset, see page 23. Also used during the registration process, see page 48. In use / Charging light Blue light is on and flashes when phone rings or the handset is in use. If you need some help, call us on 0800 218 2182* or go to bt.
Using the phone Make an external call 1. Press . 2. When you hear the dial tone, enter the number. Preparatory dialling 1. Enter the number first. If you make a mistake select Del. by pressing the Right option button to delete the last digit. 2. Press to dial. End a call 1. Press . 19 When you make a call, the In use light on the base comes on. Call timer Your handset will automatically time your outgoing and incoming calls.
Using the phone Auto answer By default, auto answer is set to On, so you can answer a call just by lifting the handset off the base. If auto answer is set to Off, you’ll need to lift the handset off the base and press too. See page 38. Receive a call When you receive a call, the phone rings and the display shows Incoming call and . If you’ve got a caller display service, the display shows the caller’s number if it’s available or the caller’s name if it matches an entry stored in your contacts list. 1.
Using the phone Mute 1. During a call, select Mute by pressing the Right option button. The display shows Call muted and your caller can’t hear you. 2. Select UnMute to return to your caller. Mute can also be used to silence a handset ringer when an incoming call is received. Incoming speech volume 1. Press or to increase or decrease the volume. The first press will present the Call volume screen so you can see the current volume level.
Using the phone Voicemail (BT 1571) 1. If you have subscribed to BT Answer 1571 you can press and hold to listen to your messages. Keypad lock You can lock the keypad so that it can’t be used accidentally while you’re carrying it around. With the keypad locked, you can still call the emergency services on 999 and 112 using preparatory dialling and you can still answer incoming calls and operate the in call features as normal. When the call is ended, the comes on again. To lock the keypad 1.
Using the phone Turn the handset ringer on or off 1. Press and hold for 2 seconds to turn the handset ringer on or off. The display will briefly show Ringer on or Ringer off before reverting to the home screen with the icon displayed if the ringer is off. Find handset (Paging) You can ring a handset to help find it. 1. Press on the base. All handsets registered to the base will ring and the screen will show Base searching for handsets for up to 2 minutes. 2.
Contacts Entering names Use the keypad letters to enter names, e.g. to store Tom: Press once to enter T. Press three times to enter o. Press once to enter m. Writing tips To delete the last digit/ character entered, select pressing the button. by Press to switch between text entry modes: sentence case (Abc), upper case ABC), lower case (abc) or numeric (123). Press to insert a space. To enter a pause in a contact number When storing a number, press and hold in the place where you want the pause.
Contacts If you have more than one handset registered to the base you will be prompted to Copy to other handsets? If you wish to, press and follow the display instructions or see page 28. The other handset(s) must be in idle mode to work. Character map 1 & .
Contacts You cannot edit the ‘special numbers’ that have been preprogrammed in the memory, but you are able to delete the BT 118500 number if you do not wish to keep this entry. When you delete a contact, it will only be deleted on the handset you are using. If you have more than one handset registered to the base you will need to delete the contact manually from each handset. Edit a contact 1. From the home screen, press . 2.
Contacts Delete all contacts 1. From the home screen, press . The first entry will be displayed. Select Options by pressing . 2. Press until Delete all contacts is displayed and press . 3. Delete all contacts? is displayed, press to confirm. The display will show All contacts deleted and you will hear a confirmation tone. View the contact memory status 1. From the home screen, press . The first entry will be displayed. Select Options by pressing . 2. Press until Memory Status is displayed and press . 3.
Contacts 1. 2. 3. 4. The other handset(s) must be in idle mode to work. Copy a contact (only available if you have more than one handset) From the home screen, press . The first entry will be displayed. Press or to scroll to the entry you want to copy and select Options by pressing . Press until Copy contacts is displayed and press . Copy only and the contact’s name will be displayed, press .
Contacts Copy all contacts (only available if you have more than one handset) 1. From the home screen, press . The first entry will be displayed, select Options by pressing . 2. Press until Copy contacts is displayed and press . 3. Press to display Copy all contacts and press . If you only have 2 handsets registered to the base: The display will show Replace contacts list? Press , the handset name/number you are copying to will be displayed.
Speed dial You can allocate a name and number to each of the Speed dial buttons to . Button is pre-programmed with 1571 but you can delete this and replace it with an entry of your choice. Once a Speed dial entry has been stored you can simply press and hold the Speed dial button to automatically dial the number stored under it. If you try to save a Speed dial entry under a Speed dial button that has already been populated, the display will show Replace number? and you will hear an error tone.
Speed dial Dial a Speed dial entry 1. Press and hold the Speed dial button to under which the entry you want to dial is stored. The number will be dialled automatically. Edit a Speed dial entry 1. Select Menu by pressing , scroll to Speed dial list and press . The first entry will be displayed. 2. Press or to display the entry you want to edit and select Options by pressing . 3. Edit speed dial is displayed, press . 4. Edit the number by selecting Del. to delete digits and then enter the new digits.
Caller Display and the Calls list You’ll need to subscribe to your network provider’s Caller Display service for this feature to work. You might have to pay a fee. For more information on BT Calling Features, go to bt.com/callingfeatures For the caller’s name to be displayed, make sure you’ve stored the full telephone number in your contacts list, including the dialling code.
Caller Display and the Calls list Missed call notification The missed call icon will be displayed on the home screen when incoming calls have been missed and the number of missed calls will be shown e.g. 10 new calls. You can clear the notification by viewing the calls list on any handset registered to the base. The icon will still be presented for missed calls in the calls list so you can differentiate between calls. See, ‘Calls list indicators’, on the right. View/dial an entry in the Calls list 1.
Caller Display and the Calls list If you need to edit the number or name, press or to move cursor left or right and Del. to delete unwanted digits/ characters then use the keypad to enter new ones. The other handset(s) must be in idle mode to work. 3. Enter the new contact’s name using the keypad and press . 4. The number will be displayed, edit if necessary and press . Contact saved will be displayed and you will hear a confirmation tone. 5.
Settings 35 Handset settings 1. 2. 3. 4. Set the handset ringtone for external or internal calls Select Menu, scroll to Settings and press . Sounds is displayed, press . Ringing is displayed, press . External Call Ringtone is displayed, press . Or, press to display Internal Call Ringtone and then press . The current ringtone will be played. Press or to hear the different ringtones and press to save your choice. Saved will be displayed and you will hear a confirmation tone.
Settings There are two handset tones: keypad tones and confirmation tones. You can turn these on or off, the default setting is On. Keypad tones: when turned on, you will hear a beep after each button press. Confirmation tones: when turned on, you will hear a tone after each successful action or after an error has occurred.
Settings Change the handset name 1. Select Menu, scroll to Settings and press . 2. Sounds is displayed, press until Handset Name is displayed and press . 3. Edit the name by selecting Del. to delete the characters, then enter the new name and press to save. Saved will be displayed and you will hear a confirmation tone. A handset name can be a maximum of 12 characters. If you name your handset, the handset number will be removed, e.g. instead of saying Kitchen 1 the name would just be Kitchen.
Settings The default setting for all call settings is On. If Auto answer is set to On you can answer a call by lifting the handset off the base. If it’s set to Off, you’ll need to lift the handset off the base and then press . If Auto end is set to On you can end a call by placing the handset back in the base. If Auto end is set to Off, you’ll need to press to end the call.
Settings 1. 2. 3. 4. 5. Set the base ringer volume Select Menu, scroll to Settings and press . Sounds is displayed, press until Base Settings is displayed and press . Ringing is displayed, press . Press to display Ringing Volume, then press . The current base ringtone will play at the current volume. Use the or button to increase or decrease the volume, or turn the ringer off. You will see the volume level change on the display or Ringer Off will be displayed if you turn the ringer off.
Settings The default system PIN is 0000. You can change this to your own preferred 4-digit code. The system PIN is used when changing certain settings and for registration/de-registration. If you make a mistake, select Del. to delete a digit. If you reset the handset settings all the handset settings will return to their default settings, e.g. the handset name, ringer melody, all volume levels, display and alarm settings.
Settings 5. Resetting settings… is displayed while the reset takes place. Once finished, settings reset is displayed and you will hear a confirmation tone. If you reset the base settings, the welcome screen will be displayed. 1. 2. 3. 4. 5. 6. Reset the handset or base user data Select Menu, scroll to Settings and press . Sounds is displayed, press until Reset is displayed and press . Settings is displayed, press to display Clear user data and press .
Clock/Alarm If you have subscribed to a Caller Display service the time and month will be set when you receive your first call but you will still need to set the year. The default setting is 12 hour. If you didn’t set the time and date when you first set-up your phone then you will need to do so before you can set an alarm. The clock will also be displayed on the handset screen in idle mode. Set the time format (12 or 24 hour) 1. Select Menu, scroll to Clock/Alarm and press . 2.
Clock/Alarm Set an alarm 1. Select Menu, scroll to Clock/Alarm and press . 2. Alarm is displayed, press . 3. Press or to display the alarm frequency you want: Off, On Once, On Daily, Mon to Fri or Sat & Sun and press . 4. Enter the alarm time using the keypad and press . 5. Press or to hear and choose the alarm melody you want, press to confirm your choice. 6. You will hear a confirmation tone and the display will briefly show Alarm on and the time you have set.
BT Calling Features You need to subscribe to the specific BT Calling Feature to be able to use some of these services. You might have to pay a fee. For more details on BT’s Calling Features, go to bt.com/ callingfeatures, refer to the user guide supplied when you subscribed to the services of your choice or call BT free on 0800 800 150. If you’re not connected to the BT network, some of these features may not be available. Call diversion services might allow other divert options.
BT Calling Features 1. 2. 3. 4. Using Call Diversion: Set All Calls, When Busy or When Unanswered Select Menu, scroll to Calling Features and press . Call Diversion is displayed, press . Press or to display either Divert all calls, Divert when busy or Divert if unanswered and press . Press or to display either: Setup diversion, Cancel diversion or Check diversion and press . Follow the spoken instructions or listen for confirmation/status. Using Ringback 1.
BT Calling Features Call Waiting lets you know if another person is trying to call you while you’re on another call. If a second caller rings, you will hear a beep in the handset earpiece. If you’ve subscribed to Caller Display, the display will show the caller’s details as well. Reminder call lets you book an alarm call. Like an alarm clock, except it lets you book an alarm call days in advance. Set repeat reminders every day or as a one-off call to remind you of a specific event.
BT Calling Features 1. 2. 3. 1. 2. 3. Using Call Barring Select Menu, scroll to Calling Features and press . Press until Call Barring is displayed, press . Press or to display either: Set up Call Barring, Cancel Call Barring or Check Call Barring and press . Depending on which option you choose, select the next option you want or listen for confirmation/status. Using Anonymous Call Reject Select Menu, scroll to Calling Features and press . Press until Anonymous Call Reject is displayed, press .
Using additional handsets You can register up to five GAP compliant handsets to your BT1100 base to extend your phone system without needing to install telephone extension sockets for each new phone. If a handset becomes un-registered it will need to be registered to the base again. Register handset? will be displayed, press then follow the instructions starting from point 4 opposite. You have 2 minutes to complete the registration process.
Using additional handsets 1. 2. 3. 4. 5. 6. De-register a handset Select Menu, scroll to Settings and press . Press until Registration is displayed and press . Press to display De-register handset and press . Press or to display the handset you wish to de-register and press . If the system PIN is not 0000 then you will be prompted to enter it, then press . If it is 0000, you will continue straight to point 6.
Using additional handsets You can also choose All handsets if you want to call all handsets registered to the base. If a handset answers, the handset name will be displayed on your screen. If an external call is received while an internal call is being made, the handsets registered to the base will display the external call information and you will hear the call waiting tone in the handset earpiece. You can also choose All handsets if you want to call all handsets registered to the base.
Using additional handsets 3. When the other handset answers you can announce the call and then press to transfer the call. Hold a 3-way call Using your handset, you can hold a 3-way call with two external callers. Or, you can hold a 3-way call between 2 handsets, if you have more than 1 registered to your base and 1 external caller. Once the 3-way call is in progress other handsets registered to the base can join the call by pressing . 1. During a call, select Options by pressing the button.
Help Phone doesn’t work • Have you activated the batteries correctly? See page 5. • Check that the mains power is correctly connected. No dial tone or line cord error message displayed on screen • Is the telephone cord plugged into the base and phone wall socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with the phone. Can’t make or receive calls • Check that the mains power is correctly connected. • The batteries may need recharging.
Help No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. • • • • Range icon flashes Make sure the handset is registered to the base, see page 48. Check that the mains power is correctly connected to the base. Check that the handset is within range of the base. If the batteries are low, place the handset on the base/charger to recharge. You hear the busy tone when you press • Make sure the handset is in range of the base.
Help Can’t register a handset to a base • You can register up to five handsets to your BT1100 base and you can register your BT1100 handset to up to four bases. Check that you’ve not exceeded the limits. • Check that you’ve entered the correct system PIN number (default PIN 0000). • Check that you’re at least one metre away from other electrical equipment to avoid interference when registering.
Help Customer Helpline If you’re still having problems, call us on 0800 218 2182* or go to bt.com/producthelp General sales enquiries • BT Residential lines – call 150. BT Business lines – call 152. • For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). • Additional handsets are available to purchase from the Helpdesk on 0800 218 2182*. Billing enquiries Please see the phone number shown on your BT bill. If you need some help, call us on 0800 218 2182* or go to bt.
General information Important Safety information This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. • Only use the power supply suitable for the BT1100. Using an unauthorised power supply will invalidate your guarantee and may damage the phone.
General information • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning • Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental • Do not expose to direct sunlight.
General information Guarantee Your BT1100 is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT1100 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.
General information Technical information How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT1100 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
