Quick Start Guide

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
30 Help
Phone doesn’t work
Have you activated the batteries correctly? See page 6.
Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen
Is the telephone cord plugged into the base and phone wall socket?
Check that the mains power is correctly connected.
Only use the telephone cord supplied with the phone.
Can’t make or receive calls
Check that the mains power is correctly connected.
The batteries may need recharging.
Check that product call barring is not active see Parental control on page 26.
Has there been a power cut? If so, place the handset back on the base for ten
seconds and try again. If it still doesn’t work, disconnect the batteries and mains
power for ten minutes, then reconnect and try again.
You have a dial tone, but the phone won’t dial out
If you’re connected to a switchboard, check whether you need to dial an access
code, see the full user guide, go to bt.com/producthelp.
Handset doesn’t ring
The ringer volume may be switched off, see page 22.
Check that the mains power is correctly connected.
Do Not Disturb may be switched on, see the full user guide, go to
bt.com/producthelp.
Block nuisance calls may be switched on, see page 19.
Make sure the handset is registered to the base, see the full user guide,
go to bt.com/producthelp.