User guide
Extra features
For more phone lines and advanced call management, you can upgrade to
BT Hosted VoIP. To nd out more, please go to
Call quality may not match that of a normal landline and may vary depending on
internet trafc and customer usage.
Access to emergency services is provided, but calls, including emergency calls to
999 or 112, made via BT Business Broadband Voice, if there’s a
power or broadband connection failure. These failures may be caused by reasons
outside our control. Location information, provided to the emergency services, is
limited to the location details associated with your primary business phone billing
address – this may not be where the call was originated.
You may have ordered multiple Static IP with your BT Business Total Broadband Fibre
service. If not, you can subscribe using at .
The BT engineer should set up your multiple Static IP addresses after installing your
new Fibre Hub. If you need to install a replacement Hub in the future, please follow
these steps to set up your multiple Static IP addresses:
open your web browser, type (for your Fibre Hub Manager) in the
address bar and press Enter or your return key
click on the Broadband icon then Link Conguration
scroll down to the Public IP Address section and select Enable
in the Router Address eld, enter your Fibre Hub address (see ‘router address’
in the ‘welcome’ emails or letters we sent when you ordered Static IP); in the
Subnet Mask eld, enter your subnet mask address as follows: if you have 5
Static IP addresses enter 255.255.255.248, if you have 13 Static IP addresses
enter 255.255.255.240
Learn about… Extra features Help Your Fibre Hub