User guide

 Help

How to get help – if you need it – including with connecting to
broadband and general troubleshooting.
 
Connecting to the internet using your Fibre Hub 20
Setting up or using a BT Business Total Broadband Fibre feature 25
Troubleshooting the Openreach modem 26
General troubleshooting 29
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For example: you can’t browse the internet or send email, and your internet
connection’s very slow.

 
Switch off power at the mains power socket and unplug the power cable from your
Fibre Hub. Turn the power back on and plug the cable back into your Fibre Hub.
Restarting xes most connection problems.
Learn about… Extra features Help Your Fibre Hub