User guide

Help 
 If none of the above solves this problem, please call us on 0800 169 3809
(please make sure you’re at your computer, and that it’s switched on, when
you call)
If your wireless connection is slow or unreliable, see page 39.


Extra services are included with your BT Business Total Broadband Fibre order,
so now you can:
 offer wireless broadband for your customers as a BT Openzone hotspot.
Find out more at 
 get 500 more minutes a month with BT Openzone vouchers. (We’ll send an
email within 14 days of broadband activation inviting you to sign up.)
 use 50MB of web space and 10 email accounts with Business Essentials.
Go to your account  to nd out more.
 use BT Business Broadband Desktop Help to help you diagnose and x broadband
connection problems. Find out more at 
 get free 12 months’ number rental for an 0800 or 0844 number.
Find out more at 

Your extra services won’t be set up automatically, so please activate them at
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If you’ve got a question, it may have been asked before. Search our frequently
asked questions online at 
If you can’t nd what you’re looking for, maybe another BT Business Total
Broadband Fibre user can answer your question in our online forum – go to
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Learn about… Extra features Help Your Fibre Hub