User guide

Help 



POWER

DSL

LAN1



Your modem is restarting. Please wait a couple of minutes for your modem’s

DSL light to glow green.



POWER

DSL

LAN1



Broadband isn’t active on your telephone line or there’s a problem with the

broadband signal reaching your modem.

 Check that the DSL cable is plugged in between the DSL socket of the

Openreach modem and the data connection on your master phone socket

or data extension socket.

 If a data extension cable has been installed to position your Openreach modem

away from your mains phone socket, make sure that the lead is connected and

hasn’t been damaged.

 Try resetting the modem. Press and hold down the Reset button on the back of

the modem for ve seconds and wait a couple of minutes for the Power light to

come on.

 If the DSL light is still off, please call us on 0800 169 3809 (please make sure

you’re at your computer, and that it’s turned on, when you call).



POWER

DSL

LAN1



Your modem is connecting to broadband. Please wait a while.

 If the DSL light continues to ash, try restarting your modem. (Unplug the

power supply, wait a few moments then plug it back in.)

 If the DSL light is still ashing, please call us on 0800 169 3809 (please make

sure you’re at your computer, and that it’s turned on, when you call).

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