User guide

Help 
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
You selected a BT Connect email address, also known as your BT Business Total
Broadband Fibre username or BT Connect email address, when you ordered the
service. It will look similar to . You selected a password
at the same time.
Your email address and password were sent to you by email or letter. To access your
email, type  into your web browser. To sign into your
email account, you need your email address and your password (see above).
> You don’t need your BT Connect email address (i.e. your BT Business Total
Broadband Fibre username) or its password to connect to BT Business Total
Broadband Fibre, but you do need them to access your email. To connect to
broadband, you use your network login username
> If you can’t nd these details, please call us on 0800 169 3809
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 

These details were sent to your preferred email address when you ordered the service.
To access your email, type  into your web browser.
Your username is the same as your BT Business Broadband Voice 056 number.
If your Fibre Hub’s Phone light is green, you can also nd your BT Business
Broadband Voice phone number using your Fibre Hub Manager (see page 43).
To nd out your BT Business Broadband Voice password, please go to
 and click on the 
 link.
If you can’t nd your BT Business Broadband Voice username (your username
is the same as your BT Business Broadband Voice 056 number) and password
by checking your email or Fibre Hub Manager (see page 39), please call us on
0800 169 3809.
Learn about… Extra features Help Your Fibre Hub