User guide

Help 
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A number of factors at your business premises may affect the speed of your
broadband connection.
 Sharing a broadband connection – Attaching more than one computer to your
broadband connection may slow down your connection speed.
 Slow processor speed – If your computer is running at a slow speed (e.g. the
rst time it connects to the internet, loading new security software and email
programs), this may slow down your connection speed.
 Multiple activities – Too many things happening over your broadband line may
affect the quality of service you receive. Simply try to reduce the number of
things happening at once over your broadband line.
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Open your web browser and type  in the address bar and press Enter
or your return key, or double-click the icon on your desktop.
When you submit or save any changes in your Fibre Hub Manager, you may be
asked to enter your password – if you haven’t changed it, the default password is
the same as the serial number on the bottom of your Fibre Hub.
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For security reasons, your Fibre Hub is set with a unique admin password. It’s your
Fibre Hub’s serial number. You can nd your Fibre Hub’s serial number on the
bottom of your Fibre Hub.
To change your Fibre Hub Manager’s password:
 once the BT engineer has set up your BT Business Total Broadband Fibre service,
access your Fibre Hub Manager by typing  in the address bar of
your web browser and pressing Enter or your return key, or double-clicking the
icon on your desktop
Learn about… Extra features Your Fibre HubHelp