User guide
Your Fibre Hub and Openreach modem
resetting your Fibre Hub means you also have to reset any changes
you’ve made to the Fibre Hub software. These changes may include:
• activating BT Business Broadband Voice – if the Fibre Hub’s Phone light is
off, go to and follow the instructions
• resetting any wireless settings you may have changed
• resetting your Fibre Hub password and any Fibre Hub Manager changes.
See page 43
• port forwarding settings
To reset your Fibre Hub to its factory default settings, removing all personal settings:
use a pin or paperclip to press and hold the recessed Reset button on the back of
your Fibre Hub for 15 seconds until your Fibre Hub lights go out
stop pressing and wait for the Fibre Hub’s Broadband light to glow green – this
may take several minutes
Alternatively, you may reset your Fibre Hub using your Fibre Hub Manager.
Open your web browser and type (for your Fibre Hub Manager) in
the address bar and press Enter or your return key.
Select the Settings tab, then the Diagnostics tab, followed by the Resets link.
In the Reset to Factory Default State, click the Reset button. You may be asked
to enter your password – if you haven’t changed it, the default password is the
same as the serial number on the bottom of your Fibre Hub.
Please note: BT Openzone will be enabled when you reset your Fibre Hub.
For more information on BT Openzone, see page 19.
Learn about… Extra features Help Your Fibre Hub