User guide
Your Fibre Hub and Openreach modem
If you wish to change back from your BT Business Total Broadband Fibre service to
a standard broadband (ADSL) connection using your standard BT Business Hub,
please follow these steps:
Unplug your Fibre Hub and Openreach modem from the power socket and
phone socket (either master socket or extension socket).
Plug your standard BT Business Hub directly into the phone socket (either
master socket or extension socket).
Note: you don’t need to use ADSL microlters on any of your extensions.
To establish an internet connection, you may need to enter your network login
username and password in the Hub Manager for your BT Business Hub. (Your
username and password are in the ‘welcome’ emails and letters we sent when
you ordered your BT Business Total Broadband Fibre service.)
This will give you a broadband connection and, as the bre faceplate acts like an
I-Plate (BT Broadband Accelerator) and lters out interference from your phone
wiring, you’ll get the best performance your line can support.
If you change back to your standard BT Business Hub and you use telephones
connected to it to make landline telephone calls, you’ll need to remove the bre
faceplate from the master socket and install microlters on all your phone sockets.
To do this, please follow the steps on the next two pages.
Learn about… Extra features Help Your Fibre Hub