User guide

 Notices
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As you know, with BT Business Total Broadband
Fibre and your Fibre Hub you can enjoy adding
a number of services to your ofce network.
Add these to all the online activities you may
also be doing (such as downloading les) and
you’ll end up with a busy broadband line!
Please bear in mind that too many things
happening at once over your broadband line
may affect the quality of service you receive
– this is normal and not a fault with your
service. Although it’s unlikely, this may, for
example, result in slow downloads and small
interruptions to phone calls. Simply try to
reduce the number of things happening at once
over your broadband line. Your service can also
be affected if the internet is busy.
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We guarantee that the Fibre Hub will work to
the relevant specication for the minimum
period of your agreement* and that it will
be free from faulty design, manufacture or
materials. If at any time during the minimum
period you nd that the Fibre Hub or other
equipment isn’t working properly, you may
return it to us and we’ll replace or (at our
option) repair it.
We won’t be responsible for any defects
arising from fair wear and tear, accidental
or wilful damage, misuse or failure to follow
our instructions. If you return any equipment
as faulty, we may test the equipment – if it’s
working, we’ll send it back to you. If we do so,
we may charge you our costs for our testing
and postage. This doesn’t affect your legal
rights relating to equipment that’s faulty or
wrongly described.
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 Your Fibre Hub and Openreach modem will
get warm once connected to the power
supply. Although this is normal, you should
make sure that your Openreach modem
and Fibre Hub have adequate ventilation to
prevent overheating. Never block the vents
on your Openreach modem or Fibre Hub.
 Don’t expose your Openreach modem or
Fibre Hub to rain, water, moisture or direct
sunshine.
 Don’t spill liquid on your Openreach modem
or Fibre Hub.
 Keep your Openreach modem and Fibre Hub
away from sources of heat such as heaters
or radiators.
 Don’t attempt to disassemble or open up your
Openreach modem or Fibre Hub yourself.
Not only will it make your warranty void, it
may expose you to dangerous voltage or
other hazards.
 Before cleaning your Openreach modem
or Fibre Hub, disconnect it from its power
supply. Use a damp cloth for cleaning.
* The minimum period is 12 or 18 months, depending on the Option you chose when you placed your order.
Learn about… Extra features Help Your Fibre Hub