UK’s best selling phone brand† Quick Set-up and User Guide BT1000 Digital Cordless Phone
Important – please read first • Only use the line cord, power supply (item code 066773) and the rechargeable batteries supplied with your phone. • Make sure that the power supply is connected to a known working socket. • Connect your phone to the power supply and allow the batteries to charge for 24 hours before connecting the line cord to your telephone socket.
Check box contents Handset 1 3.22pm 03/11 Menu Telephone line cord (already fitted) Intercom R Vol. 3 Calls AB C DE GH I JK MN O PQ RS TU V WX YZ Handset Base Mains power adaptor (item code 066773) 2 x AAA 500mAh rechargeable batteries (already in handset) Contents for each additional handset (multipacks only) Handset 1 3.22pm 03/11 Menu Intercom Vol.
Quick set-up guide Where to put your phone • Place the base within 3 metres of a mains power socket and 2 metres of a phone socket so the cables will reach. • Make sure it’s at least a metre away from other electrical appliances to avoid interference. • Don’t place the phone or base in a bathroom or other humid area. 1 Plug in 1. Plug the mains power adaptor (item code 066773) into the base, with the cable clipped in the grooves provided. 2.
Quick set-up guide 2 Charge 1. Activate the batteries by pulling the plastic tab away from the back of the handset. Talk/Standby time Under ideal conditions, the handset batteries should give up to 12 hours talk time or 120 hours standby on a single charge. (This doesn’t mean you can unplug the base or leave the handset for this length of time without charge). Please note that new Ni-MH rechargeable batteries don’t reach full capacity until they’ve been in normal use for several days.
Quick set-up guide Battery performance • To keep the batteries in the best condition, leave the handset off the base for a few hours at a time. • After charging your handset for the first time, subsequent charging time for the batteries is approximately 6-8 hours. • The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time. Eventually they’ll need replacing. For details on how to get replacement batteries, call the helpline on 0800 218 2182*.
Quick Quick set-up set-up guide guide 3 Go! Your BT1000 is now ready for you to use • For help setting the date and time, go to page 28-29. • For instructions on making a call, go to page 16. • For help personalising your phone’s settings, go to page 28. Or, you may find the answer in the Help section on page 44 or see our online frequently asked questions at bt.com/producthelp Alternatively, call the Helpline on 0800 218 2182*.
In this guide Getting to know your phone Handset buttons..................................... 10 Handset display and icons....................... 12 Base....................................................... 13 Finding your way around your phone....... 14 Menu map.............................................. 15 Using the phone Switch the handset on or off.................... 16 Make an external call.............................. 16 Preparatory dialling................................ 16 End a call.....
In this guide Set an alarm or turn on or off................... 29 Stopping the alarm when it goes off......... 30 Set the handset ringtone for external or internal calls.......................... 31 Set the handset ringer volume................. 31 Turn the handset tones on or off.............. 32 Change the handset name....................... 32 Turn auto answer on or off....................... 33 Select a base.......................................... 33 Base settings Set the base ringtone...............
Getting to know your phone Handset buttons Home screen Left option button Press to enter the main menu, access sub menus and confirm options shown on the display above the button. Redial/Vol/Up From the home screen, press to enter the redial list, see page 18. In talk mode, press to increase the earpiece volume. In menu mode, press to scroll up through the options. Contacts Press to access your stored Contacts. Handse 3.22pm Menu Talk From the home screen, press to make and receive calls, see page 16.
Getting to know your phone Right option button Press to confirm the option displayed on the screen above the button, to delete or go back to the previous screen. R (Recall) R (Recall) for use with some BT Calling Features and when connected to a switchboard/PBX. et 1 m 03/11 Intercom ol. End call/on or off Press to end a call. From the home screen, press and hold to switch the handset on or off, see page 16. In menu mode, press to return to standby.
Getting to know your phone Handset display and icons Battery Battery full Battery 3/4 full Battery 1/2 full Battery 1/4 full Low battery, needs charging Handset Steady – handset in use Flashing – incoming call Off – answer machine is off Alarm On – alarm set Flashing – alarm time reached Keypad lock On – keypad lock on Ringer Handset ringer turned off Antenna On – handset is in range of the base Flashing – edge of range Off – handset is out of range of the base Left/right Characters off the display to
Getting to know your phone Base Green In use light On when the base is connected to the power. Flashes when the phone rings, during a call and during registration. Red charging light On when the handset is in the base charging. Find Press to page/locate a handset also used for registering new handsets to the base. If you need some help, call us on 0800 218 2182* or go to bt.
Getting to know your phone Finding your way around your phone Your BT1000 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page. When the handset is switched on and at the home screen: 1. Select the Menu option by pressing the Left option button to open the main menu. 2. Use the or button to scroll through the available options. 3.
Menu map Call list* Details Store number Delete Delete all Contacts* Add View Edit Delete Delete all Capacity BS settings 15 HS settings Date and time Alarm Ringer Tones Handset name Auto answer Select base BT services Helpdesk BT 118500 Divert on Divert off Divert check Call wait on Call wait off Call wait check Empty Empty Registration Enter PIN Reset Enter PIN Base ringer Ring volume Delete handset Change PIN * You will need to press the Left soft key to open the sub menu.
Using the phone Call timer Your handset will automatically time your outgoing and incoming calls. The handset shows the length of time both during and for a few seconds after your call. When you make a call, the green In use light on the base comes on. Out of range warning The icon on the display indicates when you are in range of the base. When the handset is out of range of the base, the icon flashes and the display shows Searching. You need to move back within range of the base station.
Using the phone 1. 2. 3. 4. 5. Call Waiting – instructions If you’ve got a call waiting service and it is switched on, your phone will alert you to a second incoming call if you’re already engaged on an external call. To switch your call waiting service on or off, see page 38. You’ll hear the call waiting tone and if you also have caller display the display will show the number of the caller and the name if it matches an entry in your contacts.
Using the phone Vol. Calls 1. During a call, press or to increase or decrease the volume. The first press will present the call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press. Vol. Calls Mute During a call, you can talk to someone nearby without your caller hearing. 1. During a call, select by pressing the Right option button. The display shows Mute and your caller can’t hear you. 2.
Using the phone Copy a redial number to your contacts 1. Press to open the redial list. 2. Press or to scroll through to the number you want and select Menu by pressing the Left option button. 3. Store number is displayed, select . 4. Name is displayed. Enter a name and select . 5. The number is displayed, select to confirm. Vol. Vol. Calls Calls Vol. Calls Delete a number in the redial list 1. Press to open the redial list. 2.
Using the phone Voicemail (BT 1571) 1. If you have subscribed to BT Answer 1571 you can press and hold to listen to your messages. With the keypad locked, you can still call the emergency services on 999 and 112 and you can still answer incoming calls and operate the in call features as normal. When the call is ended, the comes on again. If you get an incoming call while you’re paging a handset, the incoming call takes priority.
Contacts You can store up to 50 names and numbers in your list of contacts. Names can be up to 14 characters and numbers up to 24 digits. Store a contact name and number 1. From the home screen, press . The first entry or List empty will be displayed. 2. Select Menu by pressing the Left option button. Add is displayed, select . 3. Name is displayed. Enter the name (see note opposite for help) and select . 4. Number is displayed. Enter the phone number and select to save. You will hear the confirmation tone.
Contacts To enter a pause in a contact number When storing a number, press and hold in the place where you want the pause. To enter a recall in a contact number When storing a number, press and hold in the place where you want the recall. Searching alphabetically Press the relevant keypad button, e.g. to search for a Vol. contact beginning with S, press four times, then scroll through the entries. PQ RS Calls View/dial a contact 1. From the home screen, press . The first entry will be displayed. 2.
Contacts Delete a contact entry 1. From the home screen, press . The first entry will be displayed. 2. Press or to scroll to the entry you want to delete and select . 3. Press until Delete is displayed and select . 4. Delete? is displayed, select to confirm. Vol. Calls Vol. Calls Vol. Calls Delete all contacts 1. From the home screen, press . The first entry will be displayed, select . 2. Press until Delete all is displayed and select . 3. Delete all? is displayed, select to confirm. Vol.
Speed dial You can allocate a phone number to each of the to . Button is Speed dial buttons pre-programmed with 1571 but you can replace it with an entry of your choice. Once a Speed dial entry has been stored you can simply press and hold the Speed dial button to automatically dial the number stored under it. To delete or edit a Speed dial entry, simply follow the instructions to store a new number and this will overwrite the old entry. WX YZ Save or edit a Speed dial entry 1.
Caller Display and the Calls list Caller Display If you’ve subscribed to a Caller Display service, you’ll be able to see your caller’s number on your handset display (provided it’s not withheld) before you answer a call. If your caller’s name is stored in your contacts list and it matches the number calling, you’ll see the caller’s name and number on the display. If you haven’t subscribed to a Caller Display service Incoming call will be displayed when you receive a call.
Caller Display and the Calls list When the Calls list is open, press Vol. Vol. to scroll from the newest Calls Calls to the oldest, or press call to scroll from the oldest call to the newest. Missed call notification When incoming calls have been missed the number of new calls will be shown e.g. 3 new calls. The notifications can be cleared by viewing all of the handsets registered to the base.
Caller Display and the Calls list Save a Calls list entry to your contacts 1. Press button to display Calls list. 2. Press or to scroll through to the entry you want and select Menu. 3. Press to display Store number and select . 4. Name is displayed. Enter a name and select . 5. The number is displayed, select to confirm. Vol. Calls Vol. Calls Vol. Calls Vol. Calls 3. 4. Delete an entry in the Calls list Press button to display Calls list.
Handset settings The default time format is 24 hour. Set the time format Select Menu, scroll to HS settings and select Date and time is displayed, select . Time format is displayed, select . Press or to display either 12 hour or 24 hour and select to confirm. You will hear a confirmation tone. Vol. 1. 2. 3. 4. Calls . Vol. Vol. Calls Calls Set the time Select Menu, scroll to HS settings and select . Date and time is displayed, select . Press to display Set time and select .
Handset settings Set the date Select Menu, scroll to HS settings and select Date and time is displayed, select . Press to display Set date and select . The current date set is displayed and the cursor will blink at the first digit. Enter the date in dd-mm-yy format, 2 digits for the day, 2 for the month and 2 for the year (e.g. for 5th January , , , , ) then 2013, press ( , select . You will hear a confirmation tone. Vol. 1. 2. 3. 4. Calls Vol.
Handset settings Stopping the alarm when it goes off When the alarm goes off, it will sound at the handset volume level set. If the handset ringer has been set to Off, the alarm will still sound at level 3. The icon and Alarm On will flash on the display. To stop the alarm, press any button on the handset (even if the keypad lock has been turned on).
Handset settings Set the handset ringtone for external or internal calls Select Menu, scroll to HS settings and select . Press to display Ringer and select . Press or to display either External ring or Internal ring and select . The current ringtone will be played. Press or to hear the different ringtones and select to save your choice. You will hear a confirmation tone. Vol. 1. 2. 3. Calls Vol. Choose from 5 handset ringtones.
Handset settings There are three handset tones: Key beeps, Battery low and Out of range. You can turn these on or off, the default setting is On. Key beeps: when turned on, you will hear a beep after each button press. Battery low: when turned on, you will hear a tone when the battery is low. Out of range: when turned on, you will hear a tone when the handset is out of range with the base. Turn the handset tones on or off Select Menu, scroll to HS settings and select .
Handset settings Turn auto answer on or off 1. Select Menu, scroll to HS settings and select . 2. Press to display Auto answer and select . 3. Press or to display either On or Off and select to confirm. You will hear a confirmation tone. Vol. Calls Vol. Calls Vol. Vol. Calls Calls Select a base 1. Select Menu, scroll to HS settings and select . 2. Press to display Select base and select . The current base in use will have a * next to it. 3.
Base settings Choose from 5 base ringtones. The default base ringtone is Melody 1. Set the base ringtone 1. Select Menu, scroll to BS settings and select . 2. Base ringer is displayed, select . The current ringtone will be played. 3. Press or to hear the different ringtones and select to save your choice. You will hear a confirmation tone. Vol. Calls Vol. Vol. Calls Calls Set the base ringer volume 1. Select Menu, scroll to BS settings and select . 2. Press to display Ring volume and select .
Base settings Delete a handset Deleting a handset will de-register it from the BT1000 base station. For more information on using additional handsets and to register a handset, see page 40. Select Menu, scroll to BS settings and select . Press to display Delete handset and select . Enter PIN? is displayed. Enter the 4 digit system PIN and select . All handsets registered to the base will be displayed. Press or to select the handset you want to delete and select . Vol. 1. 2. 3. 4. Calls Vol.
Base settings Reset your BT1000 You can reset your BT1000 back to the factory default settings. All settings will be reset but it will not delete your stored contact entries. 1. Select Menu, scroll or to Reset and select . 2. Enter PIN is displayed. Enter the 4 digit system PIN and select . 3. Reset settings? is displayed, select to confirm. The display will return to the idle screen and your BT1000’s default settings will be restored. Vol. The default 4 digit system PIN is 0000.
BT Services 37 You can easily call a range of useful pre-stored numbers and BT Calling Features using the BT Services menu. There are two empty entries in the menu where you can store your own numbers if you wish to. Pre-stored numbers in the BT Services menu Call wait on Call wait off Call wait chk Empty Empty Helpdesk BT 118500 Divert on Divert off Divert check Call the BT 1500 Helpline 1. Select Menu, scroll to BT services and select . 2. Helpdesk is displayed, press to call the BT1000 Helpline. Vol.
BT Services Call Diversion will divert incoming calls to another number of your choice. If you always divert your calls to the same number, you can change the service number for convenience. Follow steps 1 and 2 opposite and select . Scroll to Edit, select twice and after the existing number enter the number you usually divert to followed by # (do not delete any of the digits that are already there). Select to confirm.
BT Services Store a new service number Select Menu, scroll to BT services and select Press to display Empty and select . Add is displayed, select . Enter the name you want and select . Enter the number you want and select . The number is saved. Vol. 1. 2. 3. 4. 5. Calls Vol. . Calls You can also scroll down to display either View or Edit to view and edit stored service numbers. Dial a service number 1. Select Menu, scroll to BT services and select . 2.
Using additional handsets If there are already five handsets registered to the base, the registration will fail. You must de-register another handset before you can register the new one, see “Delete a handset” on page 35 for instructions. You can register up to five GAP compliant handsets to your BT1000 base to extend your phone system without needing to install telephone extension sockets for each new phone.
Using additional handsets Make an internal call between handsets If you have more than one handset registered to the base, you can make internal calls between two handsets. 1. From the home screen, select Intercom by pressing the Right option button. If you only have one other handset registered to the base, the other handset will be called automatically. If you have more than one handset registered all handset numbers will be displayed. Enter the handset number you want to .
Using additional handsets Transfer a call You can transfer an external call to another handset registered to the base. 1. During an external call, select Menu, by pressing until Intercom the Left option button then scroll is displayed and select . 2. All handset numbers registered will be displayed. Enter the handset number you want to transfer to call all handsets. The the call to or press other handset(s) will ring and display your handset number.
Using additional handsets 1. 2. Make a conference call Using your handset, you can hold a conference call with an external caller and other internal handsets registered to the base. Or, you can hold an internal conference call between all the handsets registered to the base. During an external call, select Menu, by pressing the Left option button then scroll down until Intercom is displayed and select . All handset numbers registered will be displayed.
Help Phone doesn’t work • Have you activated the batteries correctly? See page 5. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord plugged into the base and phone wall socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with this phone. Can’t make or receive calls • Check that the mains power is correctly connected. • The batteries may need recharging.
Help No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. • • • • icon flashes Make sure the handset is registered to the base, see page 40. Check that the mains power is correctly connected. Check that the handset is within range of the base. If the batteries are low, place the handset on the base/charger to recharge. icon not scrolling • Try cleaning the charging contacts, see page 49. • Check that the mains power is correctly connected.
Help No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider? See page 25. • The caller may have withheld their number. • An exact name/number match was not found in your contacts. Check that you’ve stored the full STD dialling code. Can’t register a handset to a base • You can register up to five handsets to your BT1000 base and you can register your BT1000 handset to up to four bases. Check that you’ve not exceeded the limits.
Help Buzzing noise on my phone or on other electrical equipment nearby • Sometimes your BT1000 can interfere with other electrical equipment if it’s placed too close. We recommend that you place your BT1000 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference. Customer Helpline If you’re still having problems, call us on 0800 218 2182* or go to bt.com/producthelp General sales enquiries • BT Residential lines – call 150. BT Business lines – call 152.
General information Important Safety information You won’t be able to call 999 from this phone if there’s a power cut, so make sure you’ve got another way to call for help in an emergency. • Only use the power supply suitable for the BT1000. Using an unauthorised power supply will invalidate your guarantee and may damage the phone. The item code for the base mains power supply is 066773 . If you’ve bought a multiple pack, the item code for the charger mains power supply is 066773.
General information • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning • Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental • Do not expose to direct sunlight.
General information Guarantee Your BT1000 is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT1000 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.
General information Technical information How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT1000 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
