User guide

Help
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
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No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider?
See page 25.
• The caller may have withheld their number.
• An exact name/number match was not found in your contacts. Check that you’ve
stored the full STD dialling code.
Can’t register a handset to a base
• You can register up to five handsets to your BT1000 base and you can
register your BT1000 handset to up to four bases. Check that you’ve not
exceeded the limits.
• Check that you’ve entered the correct system PIN (default PIN 0000).
• Check that you’re at least one metre away from other electrical equipment to
avoid interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line cord correctly?
• Is the base ringer set to off? See page 34.
• You may have a faulty line or socket. Try using another socket or line.
If you are a BT customer then please call 0800 800 151 or your network
provider if you still have problems.