UK’s best selling phone brand User Guide BT Concero 1400 Digital Cordless Phone With Answering Machine
This User Guide provides you with all the information you need to get the most from your phone. You must first set up your phone before you can use it. This doesn’t take long as it is easy to do. Just follow the simple instructions on the next few pages. Need help? If you have any problems setting up or using your BT Concero 1400, please call our Helpline on Freephone 0800 218 2182*. Our dedicated advisors are more likely to be able to help you than the retailer where you made your purchase.
In this guide Getting started Keypad lock 17 Location 5 Handset ringer volume on/off 17 Setting up 5 Page the handset(s) 18 Set the time format: 24 or 12hr 6 Making internal calls 18 Set the date and time 7 Receiving internal calls 18 Setting up the charger 8 Transferring calls 18 3-Way conference calls 19 Getting to know your phone Handset 9 Phonebook Handset display icons 10 Store a number 20 Base 11 Entering names 20 Navigating the menus 12 Writing tips 20 Menu
Base settings Playing messages via the handset 35 Base ringer melody 27 Adjust volume for message playback 35 Base ringer volume 27 Delete all old messages 35 Change PIN code 28 To record a memo 36 Delete handset 28 Memory full 36 Recording time 36 Caller Display and the Call list Call list 29 Answer delay 37 View/dial a number 29 Remote access 37 Switch remote access on/off 37 To copy a Call list number to the phonebook 29 View Call details 30 Change remote access securi
Getting started Location Warning You need to place your BT Concero 1400 base within 2 metres of a mains power and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT Concero 1400 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal. Setting up 1.
3. Place the handset on the base to charge the batteries for at least 24 hours. The main handset is pre-registered to the base as Handset 1. This is shown on the display. When the handset is fully charged symbol. the display shows the 4. After 24 hours plug the telephone line cord into the telephone wall socket. Battery low warning symbol is flashing, you will If the need to recharge your handset before using it.
Set the date and time 1. Press the button to open the main menu. 2. Press or until the display shows HS SETTINGS and press the soft key. DATE & TIME is displayed, press the soft key again. or 3. Press soft key. the until the display shows SET TIME and press 4. The current time setting is displayed, enter 2 digits for the hour and 2 for the minute using the 24hr format (eg for ) and press the soft key, 10.54pm, press you will hear a confirmation tone. 5. Press and SET DATE is displayed.
BT Concero 1400 multiple pack owners only Location You need to place your BT Concero 1400 charger close enough to a mains power socket so that the cable will reach. Setting up the charger 1. Plug the power adaptor cable (item code 048610) into the underside of the charger and secure the cable behind the retaining clip. Plug the other end into the mains wall socket and switch the power on. Cable retaining clip Mains power cable 2.
Getting to know your phone Handset Left soft key/Menu Use with icons displayed above the key. Press to open the menu, page 12. Press to select menu options. Up/Redial list Press to display the Redial list, page 16 and to move up through menu options. Use to increase the volume, page 16. Talk Press to make and receive phone calls, page 15. Down/Calls list Press to display the Calls list, page 29, and to move down through menu options. Use to decrease the volume, page 16.
Handset display icons These are the symbols you will see on your handset’s display.
Base Ans. on/off Stop Delete Find Switch answering Delete messages Stop message Press to page/ machine on/off. during playback. locate a handset. during playback. Press and hold to delete all old messages. Find Delete Stop Skip Repeat current message. Press twice to skip to previous message. Ans. on off Skip Vol. Play Vol.-/Vol.+ Adjust speaker volume during playback. Message display shows number of messages and answering machine status. Digits flash when there are new messages.
Navigating the menus Your BT Concero 1400 handset features an easy to use menu system. Have a look at the menu map on the next page. When the handset is switched on and in standby: button to open the main menu and press 1. Press the to scroll through the menu options. or Left soft key Right soft key Up and Down keys Menu navigation Press or to scroll through the menu options. Press Left soft key Press Right soft key to select a displayed option. to go back to the previous display screen.
Menu map Ans Machine Play Message Delete All Memo Ans On/Off Ans Settings Call List* Details Store Number Delete Delete All Phonebook* Add View Edit Delete Delete All capacity BS Settings Base Ringer Ring Volume Delete HS Change PIN HS Settings Date & Time Alarm Ringer Tones HS Name Display Auto Answer BT SERVICES HELPDESK BT 118500 DIVERT ON DIVERT OFF DIVERT check C WAIT ON C WAIT OFF C WAIT CHK Registration Reset *You will need to press the Left soft key sub menu.
Default You can reset your BT Concero 1400 back to the default settings. This will not delete your phonebook entries. To delete your phonebook, see page 22 “Delete all phonebook entries”. button to open the main menu. 1. Press the 2. Press or until the display shows RESET and press . 3. PIN? is displayed, enter the PIN (default 0000) and press . 4. CONFIRM? is displayed, press .
Using the phone Switch the handset on/off 1. Press and hold and off. Call timer for 5 seconds to switch the handset on The call time will remain on the display until 5 seconds after the call has ended. Make a call 1. Press Your handset automatically displays the duration of every external call. . Enter the telephone number and the number is dialled. Press Right soft key to delete an incorrect digit when preparatory dialling.
Earpiece volume The earpiece volume can only be changed when you are on a call. Adjust the volume during a call: There are 5 volume levels. To increase the volume, press . To decrease the volume, press . The first press will show the current volume level, subsequent presses will adjust the level from 1-5. Mute During a call, you can talk to someone nearby without your caller hearing. 1. Press Right soft key . The display shows SECRECY ON and your caller cannot hear you. 2.
To delete a number from the redial list 1. Press to display the Redial list. 2. Press or to display the number to be deleted and press Left soft key . 3. Press or to display Delete and press Left soft key to select and the number will be deleted. 4. Press Right soft key to return to standby. To delete the entire redial list 1. Press to display the Redial list. 2. With any of the redial numbers displayed, press Left soft key . 3. Press or Left soft key to display Delete All and press to select.
Page the handset(s) You can alert handset users that they are wanted or locate a missing handset. 1. Press Find on the base. The handset(s) will beep and display PAGING. 2. Press Find on the base again or press any button on the handset to stop the handset beeping. You cannot answer the beeping handset as you would a call. Stopping the beep at a handset stops the beep on all handsets. Making internal calls If you purchased a BT Concero 1400 multi-pack, you can make internal calls between handsets.
3-Way conference calls If you are using a BT Concero 1400 multi-pack, you can hold a 3-way conference call with an external caller and another internal handset. 1. During an external call, press . 2. Enter the number of the other handset you wish to join the call. The other handset will ring. If you only have two handsets you do not need to enter the handset number to call. . 3. The other handset answers the caller by pressing 4. Press and hold the button for 2 seconds, the display CONFERENCE .
Phonebook You can store up to 50 names and numbers in the phonebook of each of your BT Concero 1400 handsets for quick and easy dialling. Numbers can be up to 20 digits and names up to 12 characters. Phonebook entries are stored alphabetically. Store a number 1. Press to open the phonebook. The first entry or list empty is displayed. 2. Press Left soft key , Add is displayed, press to select. 3.
Dial/view a number 1. Press to open the phonebook. The first entry is displayed. 2. Press or entry you want. to scroll through the phonebook to the Or, search alphabetically, using the keypad to enter the first letter of the name you want, then scroll to the exact entry using the or buttons. 3. Press Searching for a name Example: To search for Jaime, press once to display the first entry beginning with J, then use and to scroll to Jaime. if you want to dial the number. 4.
Delete a phonebook entry 1. Press to open the phonebook. The first entry is displayed. 2. Press or entry you want. to scroll through the phonebook to the 3. Press Left soft key press to select. 4. Press then or If you have purchased a BT Concero 1400 multiple pack, entries are only deleted on the handset you are using. to display Delete and to return to standby mode. Delete all phonebook entries 1. Press to open the phonebook. The first entry is displayed. 2.
Handset settings Handset ringer melody There are 5 different ringer melodies to choose from for both internal and external calls. button to open the main menu. 1. Press the 2. Press . or until the display shows HS SETTINGS and press 3. Press or until RINGER is displayed and press . 4. Press or to select either INT RING or EXT RING for internal or external call ringer melody and press . 5. The current ringtone is played, use or to listen to the alternatives and press to confirm your choice. 6.
Handset tones on/off Your BT Concero 1400 has a series of tones designed to alert you to certain situations. A tone will sound: when the battery is low; when you move out of range of the base and there is no coverage; to confirm each button press (key beeps). You can switch the handset tones on or off. button to open the main menu. 1. Press the 2. Press . or until the display shows HS SETTINGS and press 3. Press or until Tones is displayed, press 4.
Display You can choose to display the handset name or the time in the standby screen. button to open the main menu. 1. Press the 2. Press or and press . until the display shows HS SETTINGS 3. Press until DISPLAY is displayed, press or to select. or 4. Press to confirm. to select TIME or HANDSET NAME, then press 5. Press and hold to return to standby. Alarm 1. Press the button to open the main menu. 2. Press . or 3. Press until ALARM is displayed and press 4.
The alarm setting is is for a single event, so once the alarm ringer has been deactivated the alarm time will need to be set again if required. Auto answer If auto answer is on (set as default) you can answer a call by taking the handset out of the base, you do not have to press button to take the call. the 1. Press the button to open the main menu. or 2. Press and press . until the display shows HS SETTINGS 3.
Base settings Base ringer melody There are 5 different ringer melodies to choose from. 1. Press the 2. Press . button to open the main menu. or until the display shows BS SETTINGS and press 3. BASE RINGER is displayed, press ringtone is played. to select and the current or 4. Press to select. to listen to the available ringtones and press 5. Press and hold to return to standby. Base ringer volume There are 5 volume levels and ringer off to choose from. 1. Press the 2. Press or and press .
The default PIN setting is 0000. Change PIN code If you change your PIN, keep a note of the new number. Your System PIN can help prevent unauthorised users from changing the settings on your phone. button to open the main menu. 1. Press the 2. Press press or until the display shows BS SETTINGS and . 3. Press or until Change PIN is displayed, press select. OLD PIN? is displayed. to 4. Enter the existing PIN code using the keypad and press PIN? is displayed. . New 5.
Caller Display and the Call list IMPORTANT If you subscribe to Caller Display, you can see your caller’s number (provided it is not withheld) on your handset display before you answer the call. To use Caller Display you must first subscribe to your network provider’s Caller Display service. A quarterly fee may be payable. For more information on BT Calling Features, call BT free on 0800 800 150.
View Call details to display the Call list, then press or 1. Press scroll to the entry you want and press to select. 2. DETAILS is displayed press to to select. 3. The date and time details of the call will be displayed. 4. Press to return to standby mode. Delete a number or 1. Press to display the Call list, then press to select. scroll to the entry you want and press 2. Press 3. Press to display Delete and press to to select. to return to standby mode. Delete the entire Call list 1.
Answering machine Your BT Concero 1400 can digitally record up to 30 minutes of messages. Each message can be up to a maximum of 3 minutes long. If you have not already set the date and time, you will need to do this so that you will know when each message was received, see pages 6-7. You can operate your BT Concero 1400 from: • the handset • the base • remotely from any external Touchtone™ telephone.
Call screening Via the base: You can listen to a caller leaving a message via the base speaker. Once they start leaving a message if you decide you want to speak to the caller simply pick up the handset and answer the call. Via the handset: When a caller is leaving a message screening? appears on the display. Pressing allows you to monitor the message being left through the handset earpiece without the caller hearing you. You can then press to accept the call or to stop monitoring.
Answer and Record This allows your caller to leave a message for you. The pre-recorded message is “Hello, your call cannot be taken at the moment, so please leave your message after the tone.” Answer Only This does not allow your caller to leave a message. The pre-recorded message is “Hello, your call cannot be taken at the moment, and you cannot leave a message, so please call later.” Select answer mode 1. Press the 2. Press press button, the display shows ANS MACHINE, press .
or 5. Press your message. to RECORD MSG and press to record The voice prompt played through the earpiece will tell you when to start your message. 6. The display shows RECORDING, press when you have finished speaking and your message will be played back. 7. Press and hold to return to standby. Play/check outgoing message 1. Press the 2. Press press button, the display shows ANS MACHINE, press or until ANS SETTINGS is displayed and to select. 3. Press 4. Press press .
Message playback When you have new messages stored on your BT Concero 1400 answering machine the icon will flash in the display and the screeen will show X NEW MSGS. Playing messages via the handset 1. Press the button, the display shows ANS MACHINE, press . 2. PLAY MESSAGE is displayed, press to start playback. The date and time of the message are announced, then the messages are played back. The date and time of the message are also shown on the handset screen.
To playback a memo To record a memo A memo is played back as any other recorded message, see page 31 and 35. You can record a memo on the answer machine for another member of your household. button, the display shows ANS MACHINE, press 1. Press the 2. Scroll or to MEMO and press . . 3. A voice prompt played through the handset earpiece will tell you when to start speaking. The display shows RECORDING. Press when you have finished recording and the memo will be saved and played back to you.
Answer delay Answer delay sets the number of times your BT Concero 1400 will ring before the answering machine picks up your call. The default setting is 5 rings. You can change this setting from between 2-9 rings or to time saver mode. button, the display shows ANS MACHINE, press 1. Press the 2. Press or to select. until ANS SETTINGS is displayed and press or 3. Press . to display ANSWER DELAY and press . 4. Press or to select the number of rings you want (2-9)or TIME SAVER and press . 5.
Keep a note of your remote access security PIN code. Change remote access security PIN code 1. Press the button, the display shows ANS MACHINE, press 2. Press or to select. 3. Press . The default PIN setting is 0000. until ANS SETTINGS is displayed and press or to display CHANGE PIN and press . 4. OLD PIN? is displayed, enter the current PIN and press . 5. NEW PIN? is displayed, enter your new PIN and press . Re-enter the new PIN when the display shows CONFIRM? and press .
Remote access commands When you have accessed your answering machine, you can operate it using the keypad numbers on the phone you are using. The commands are: 1 Play remote access menu 2 Play/Stop all messages 4 Repeat/Skip back to previous message 5 Delete current message 6 Skip forward to next message 7 Turn answer machine on 9 Turn answer machine off If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.
BT Services IMPORTANT By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features. There are also two empty entries so you can enter two important numbers of your choice, e.g. your doctor and dentist numbers. • BT Helpdesk • Check Call Divert • BT 118500 directory enquiries • Call Waiting On • Call Waiting Off • Call Divert on • Check Call Waiting • Call Divert off BT Helpdesk 1. Press the press . button and scroll 2.
Call Divert will divert all incoming calls to another number of your choice. Call Divert off/check 1. Press the press . to BT Services, button and scroll to either Divert off or divert Check. 2. Scroll to dial the service. Follow the spoken instructions, or 3. Press listen for confirmation/status of your instructions. Call Waiting on/off/check 1. Press the press . to BT Services, button and scroll to either C wait on, c wait off or c wait CHK. 2. Scroll to dial the service.
Registering additional handsets You can use up to five BT Concero 1400 handsets with your BT Concero 1400 base to extend your phone system without needing to install extension sockets for each new phone. If you have purchased a BT Concero 1400 multiple pack any additional handsets come pre-registered to the base. If you have purchased an additional handset separately you must register it to your BT Concero 1400 base before it can be used. Registering a handset At the base: 1.
Help If you experience any problems, please call the Helpline on 0800 218 2182*. Additional answers to Frequently Asked Questions can be found by visiting www.bt.com/producthelp Handset not registering? • Is Searching displayed on the handset? You need to move closer to the base. • Check that the base is plugged into the mains power and switched on. • Check that there are charged batteries in the handset and that they are fitted correctly.
Your caller cannot hear you • Check to see if the display says secrecy on. If so, the secrecy feature is switched on. Press the right soft key to speak to your caller again. Incoming caller’s number is not displayed even though you have Caller Display • The caller has to allow their number to be sent. The number could be withheld or is unavailable. If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.
General information IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom and Republic of Ireland. Replacing the handset batteries After a time, you may find that the handset batteries are running out of charge more quickly.
• Use only the approved rechargeable batteries supplied. For details on how to obtain spare rechargeable batteries, contact the BT Concero Helpline on 0800 218 2182*. • Do not open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 218 2182* for all repairs. • If the keylock is switched on, it is still possible to make calls to the emergency numbers (999/112/9999/9112).
Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
Within the 12 month guarantee period: If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 43 or contact the BT Concero Helpdesk for assistance on 0800 218 2182*. Additional answers to Frequently Asked Questions are available from www.bt.com/producthelp In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair.
Technical information How many telephones can you have? All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate the number of items that may be connected to any one telephone line. The BT Concero 1400 has a total REN of 1, i.e. for a base and up to 5 handsets. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise. A total REN of 4 is allowed per telephone line. If the total REN of 4 is exceeded, the telephone may not ring.
Declaration of Conformance Hereby, BT declares that this BT Concero 1400 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. If you would like a copy of the Declaration of Conformance, please visit www.bt.com/producthelp User Guide formats This document is also available in other formats, such as Large print, Braille and Audio CD. If you would like a copy, please call 0800 218 2182*.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
