Diverse 2000 Pocket Phone user guide The Diverse 2000 Pocket Phone is not compatible with the Diverse 1000
Check that your Diverse 2000 Pocket Phone is complete. When you unpack you should have: • Diverse 2000 Pocket Phone • Battery pack • Handset belt clip • Battery compartment cover For your records Date of purchase: Place of purchase: Purchase price: For warranty purposes, proof of purchase is required, so please keep your receipt. My Pocket Phone PIN is: See page 41 for more information about your handset PIN. Please open this page for an ‘at a glance guide’ to your Diverse 2000 Pocket Phone.
At a glance Belt clip Display Menu Option buttons Brings up the menu on the display. Lets you select from the menu options on the display. End Call (red) Lets you end calls and cancel procedures. ABC 1 GHI 4 PQRS 7 a DEF 2 3 JKL MNO TUV WXYZ 5 6 8 A ✱ Phone Used to make and answer calls. 9 . # 0 R Recall Power For use with switchboards and BT Select Services. For switching the handset ON and OFF.
In this guide At a glance 1 Introduction 4 Setting up 7 Using the Diverse 2000 Pocket Phone 11 Registering a new Diverse 2000 Pocket Phone with the base station 12 Changing the settings of your Diverse 2000 Pocket Phone 36 Additional Features 41 Maintenance 49 Help 50 Technical information 54 Index 56 Hints and tips boxes In this user guide, we have included helpful tips and important information shown in grey boxes.
Introduction Please read the instructions carefully before use and retain this user guide for future reference. This guide covers the basic features of the Diverse 2000 Pocket Phone. For comprehensive instructions see your main Diverse user guide(s) supplied with the base station. As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day to day operation.
WARNING 1 Use only approved rechargeable battery packs. Never attempt to use other batteries or conventional batteries. Using such batteries could lead to a short circuit or destroy the battery casing. Replacement battery packs are available from the Diverse Helpline on 0345 90 80 70 and your local BT shop. 2 Do not try to use any power supply except the one provided, otherwise you may permanently damage your Diverse.
WARNING cont. 7 There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the base station from the mains during storms. 8 Do not use your phone in bathrooms, near fire or water, or in areas where there is a danger of explosion. 9 Clean the handset with a base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock.
Setting Up Follow these steps to get your Diverse 2000 Pocket Phone ready for use. 1 Install the rechargeable battery pack in the handset. Slide off the battery compartment cover. Insert the battery pack (C39153-Z7-C3/ Item code: 871459). Slide the battery compartment cover shut. 2 3 1 2. Fit the handset belt clip Fit the belt clip onto the back of the handset.
3. Charge the handset battery for at least 16 hours. Battery display when inserting or replacing a battery When you replace the handset battery with one that has been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the battery registers full again. From then on the display will be correct. Place the handset in the charging unit. Make sure that the contacts on the bottom end of the handset are touching both charging contacts.
Getting the most from your battery. From time to time, run the battery down until you hear the battery warning beep. This helps the battery last longer and give you optimum performance. Normal battery charging time After charging your Diverse 2000 Pocket Phone for the first time (16 hours), normal charging time for the handset battery is approximately 7 hours. Battery performance Batteries become warm during charging. This is normal and not dangerous.
Battery low warning An LCD on the handset display shows the current charging level. When the battery is almost f lat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed below: Battery pack fully charged Battery pack at 66% Battery pack at 33% Battery pack empty Battery display when inserting or replacing a battery.
Using the Diverse 2000 Pocket Phone Switching on/off and locking the keypad To switch on PWR • Press and hold down the PWR button for about a second. The display comes on. To lock the keypad This prevents you accidentally operating the handset’s keypad when carrying it around. You can receive calls, but cannot make calls. PWR • Press the PWR button briefly. To unlock the keypad PWR • Press the PWR button briefly. You can now use the keypad again.
Registering a new Diverse 2000 Pocket Phone with a base station Display Option buttons Menu button Your Pocket Phone offers a menu driven display. You enter menu lists by pressing the MENU button. The OPTION buttons below the screen allow you to select options within each menu and make adjustments to their settings.
You can quit any menu at any time by pressing the END CALL button. To go back one step, press the GO BACK button. To register your Pocket Phone... ...at a Diverse 1010, 1015, 2010 or 2015 base station. Press and hold down the grey button at the base station until you hear the beeps (after about 10 seconds) ...at a Diverse 2-line or ISDN base station Press the green LED button. The LED flashes during the registration process. ...
Making and receiving calls To make a call ➜ • Dial the number you want. Use the CLEAR CHARACTER button to correct any number you press by mistake. • Press the PHONE button. The number is dialled. or • Press the PHONE button. You hear the dial tone. • Dial the number you want. To end a call • Press the END CALL button. or • Simply replace the handset on the base station or charger. To answer a call • Press the PHONE button. or • Lift the handset off the base station or charger.
To redial one of the last five numbers The last five numbers dialled are saved. ➞➞ ▼ • Press the REDIAL button. • Press the DOWN button to highlight the number you want. • Press the PHONE button to dial. To redial the last number RCL • Press the PHONE button. • Press RECALL. The number is automatically dialled. Making internal calls To make an internal call INT • Press the INT button. Your own extension number is displayed. • Dial the handset number you want.
Transferring calls To transfer an external call to another handset During an external call: INT ▼ • Press the INT button. (If INT is not displayed on the screen, select Internal from the menu by pressing the MENU button then the DOWN button until Internal call is highlighted.) • Dial the internal extension number required, the extension called will ring. • Press the END CALL button or replace the handset on the base station either before or after the handset answers. The call is transferred.
Using the Directory Your Diverse 2000 Pocket Phone has a Directory which stores up to 100 names and numbers in the memory (the longer the name, the more memory will be used). You can use the Phone Book to look up names and numbers and dial directly. To add a name and number to the Directory - – – –– – ▼ OK RED > • Press the DIRECTORY button. Display shows ——— if the phone book is empty, otherwise the names in alphabetical order. • Press the MORE OPTIONS button.
Entering names and numbers There are three lines in your display for entering information. 1st line for the name (maximum 16 characters) 2nd and 3rd lines for the number (maximum 32 characters) Upper and lower case ✱ • Press the button to switch from lower to upper case for one character. * Controlling the cursor < > • LEFT/RIGHT BUTTONS are used to move the cursor to the right and left.
Delete Press the CLEAR CHARACTER button to delete the character to the left of the cursor. Hold down the button to keep deleting characters automatically. Insert Characters are inserted to the left of the cursor. Position the cursor and add the character required. To dial a number stored in the Directory ▲ ▼ • Press the DIRECTORY button to open the phone book. • Press the DOWN button to scroll through the names or find the required name by using the keypad to enter the first letter of the name.
To view an entry • • • - • • ▼ – – –– RED OK – Press the DIRECTORY button. Press the UP/DOWN buttons to scroll to the entry you want or find the required name by using the keypad to enter the first letter of the name. Press the MORE OPTIONS button. Press the DOWN button to highlight DISPLAY ENTRY Press the OK button to see the number. ▲ You can do a quick delete by pressing the GO BACK button to show the options again, then highlight DELETE ENTRY and press the OK button.
To delete all names and numbers - – – –– ▼ REDI OK – Press the DIRECTORY button. Press the MORE OPTIONS button. Press the DOWN button to highlight DELETE DIRECTORY Enter the PIN number of the handset (default = 0000). Press the OK button. The entire directory is deleted. • • • • • Additional Directory functions - – – –– – When entering new names and numbers, you can use the MORE OPTIONS menu for the following functions: Save Entry The information entered so far is saved in the phone book.
Copying names and numbers to other handsets It is currently possible to transfer information only between Diverse 2000 Executive Handset, Diverse 2000 Deskphone and the Pocket Phone which are registered to the Diverse ISDN base stations. To copy a name and number into another handset’s Directory You can transfer entries from your Phone Book to the phone book of another handset registered to the same base station. – – –– REDI OK – - ▼ • Press the DIRECTORY button.
To copy all Directory entries to another handset You can transfer all the entries from your Phone Book to the phone book of another handset registered to the same base station. - – – –– – ▼ OK REDI • Press the DIRECTORY button. • Press the MORE OPTIONS button. • Press the DOWN button to highlight COPY DIRECTORY • Press the OK button. • Enter the internal number you want. • Press the PHONE button. • Press the MORE OPTIONS button. Display highlights COPY. • Press the OK button.
The memory is also used by the Short Cuts function (see pages 26). To make more memory available for directory entries you can delete Short Cuts that you do not use. Using the redial memory As well as being able to redial the last five numbers called (see page 15) you can display or delete numbers or edit and copy them into the Phone Book. To copy a redial number to the Directory – – –– REDI OK – - ➞➞ ▼ • Press the REDIAL button. • Press the DOWN button to highlight the number you want.
Call barring You can set your Pocket Phone so that no outgoing calls can be made except 999, 112 and 9112 calls and any special ‘emergency numbers’ stored in the base station memory. See your base station user guide for details. Your handset PIN number acts as a security measure when locking the Pocket Phone. To change it, see page 41. The handset will still receive incoming calls. To switch on the handset lock ▼ ON OK RED REDI • Press the MENU button.
When scrolling through the handset lock menu you will see the display (DSS) NUMBER. Under no circumstances should you try to amend or store this number as this may stop you from dialling emergency numbers when the handset is locked. To switch off the handset lock ▼ N OK OFF REDI REDI • Press the MENU button. • Press the DOWN button highlight HANDSET LOCK • Press the OK button. • Enter the handset PIN number (default = 0000) • Press the OK button.
You can also create your own short cuts for your most frequently used functions, see page 28. WARNING Total units and unit check features are not applicable in the UK and can be deleted to conserved memory. Pre-set short cut menu These short cuts must be stored in the memory before you can use them. See above. To store the pre-set short cuts OK RED – –– – – ▲ - ▼ • Press the MENU button. • Use the UP or DOWN options to highlight SHORT CUT. • Press OK.
Either ▲ LOAD ▼ • Press LOAD to store the pre-set short cuts. The screen will display SYSTEM SHORT CUTS COPIED. Or • Press CANCEL to return to the short cut list without storing the short cuts. Then • Press the END CALL button to return to standby or use the UP and DOWN options to perform another short cut operation. To create a new short cut You can set your own short cuts to suit your needs. • • • • • • • 28 OK RED – ▲ - • • > – –– – Press the MENU button.
Adding short code functions. - – – OK –– ▼ ▲ RED – Press the MORE OPTIONS button. Use the UP or DOWN option to highlight INSERT FUNCTION. Press OK to display a list of functions. Use the UP or DOWN option to highlight the function you want. Press OK. The screen displays the character representing the function you want. See the following function table chart for the meaning of each character. Repeat the above five steps to add more functions.
Function table Function Display Request PIN Code Request number Insert pause Request acknowledgement Base Prompt INT button SET button Redial button End Call Temporary switch to tone C N P Q B I S W E M Explaining the function table. Request PIN code (C) The short cut is interrupted and you can enter a PIN of your choice (e.g. for telephone banking). The entries are displayed as “ ✱”. When you have confirmed your entry press the OK button the short cut continues processing.
The table below shows some of the default short cut names, content and explanation Name Base lock Content Explanation S#24CBS Short Cut (Switch the base station lock on and off) Base ringer volume S#*5BS Short Cut (Adjust the base station ringer volume) Call barring OFF S#84CB0S Short Cut (Switch dial lock off) Call barring ON S#84CB1S Short Cut (Switch dial lock on) Using the “Call Barring on” shortcut will do the following for you SET # TUV 8 GHI 4 OK RED 1 • Press the SET button.
To use a short cut You can use a short cut while the phone is in standby. OK RED – –– – – ▲ - ▼ • Press the MENU button. • Use the UP or DOWN option to highlight SHORT CUT. • Press OK. A list of short cut names are displayed. • Use the UP or DOWN option to highlight the short cut you want. • Press the MORE OPTIONS button. • Use the UP or DOWN option to highlight START. • Press OK. The short cut sequence will start automatically. It will prompt the user for the pin number or number as required.
Viewing. ▲ OK RED ➜ ▼ • Use the UP or DOWN option to highlight DISPLAY ENTRY. • Press OK. The short cut name and content is displayed. • Use the CLEAR CHARACTER button to return to the menu. Editing. < ➜ OK RED - ▲ – – –– – • Use the UP or DOWN option to highlight EDIT ENTRY. • Press OK. The short cut name and content is displayed with the cursor positioned at the end of the line.
Deleting. ▼ ▲ OK RED • Use the UP or DOWN option to highlight DELETE ENTRY. • Press OK. • Press the END CALL button to return to standby. To delete all short cuts – –– YES NO – • Press the MENU button. • Use the UP or DOWN option to highlight any SHORT CUT. • Press OK. • Use the UP or DOWN option to highlight any short cut name. • Press ACTIVATE. • Use the UP or DOWN option to highlight DELETE MEMORY. • Press OK. Display prompts you to enter the handset PIN number. • Enter the handset PIN. • Press OK.
To check how much memory is available This gives you all available memory. OK RED – –– – – ▲ - ▼ • Press the MENU button. • Use the UP or DOWN option to highlight SHORT CUT. • Press OK. • Use the UP or DOWN option to highlight any short cut name. • Press ACTIVATE. • Use the UP or DOWN option to highlight AVAILABLE MEMORY. • Press OK. The amount of memory available is displayed for a few seconds. • Press the END CALL button to return to standby.
Changing the settings of your Diverse 2000 Pocket Phone To adjust the handset volume You can set the handset volume to three different levels – low, medium and high. (Default setting low.) ▼ OK RED < > • Press the MENU button. • Press the DOWN button to highlight SETTINGS • Press the OK button. • Press the DOWN button to highlight HANDSET VOLUME • Press the OK button. • Press the LEFT/RIGHT buttons to set the volume required. • Press the OK button to confirm.
• Press the LEFT/RIGHT buttons to set the volume or tone required. The ringer or tone is played for you. • Press the OK button to confirm. Handset settings The handset setting menu allows the following settings to be changed. Beeps You can switch advisory and warning beeps on or off. Switching them off will save battery energy but may deprive you of information you may need while using your phone. • Button beep Each time you press a button, the action is confirmed by a beep. Default setting is ON.
Auto Talk When on, the handset automatically answers an incoming call when it is lifted off the base station or charger. This can be switched off so that you have to press the PHONE button to answer a call. Change PIN Lets you change the handset PIN number used to access a range of features. See page 41. Language A range of seven languages including English is available for the display on the handset.
To switch Auto Backlight or Auto Talk on and off ▼ ON OFF REDN OK REDI RED • Press the MENU button. • Press the DOWN button to highlight SETTINGS • Press the OK button. • Press the DOWN button to highlight HANDSET SETTINGS • Press the OK button. • Press the DOWN button to highlight AUTO BACKLIGHT or AUTO TALK • Press the OK button. • Press the ON or OFF button to change the setting. • Press the OK button to confirm. To reset your Pocket Phone to its default settings ▼ OK RED • Press the MENU button.
The handset will have the following settings after initialisation: Ringer volume 6 Ringer tone 1 Handset volume OFF In-range beep OFF Button beep ON battery warning beep ON confirm beep ON error beep ON Auto talk ON auto backlight ON Baby alarm volume Last number redial list 40 1 Range warning 2 (deleted)
Additional features To change the handset PIN (Personal Identification Number) A PIN on your handset protects information, such as numbers stored in the memory, from unauthorised access. If you change your Pocket Phone PIN, keep a note of it in the box provided at the front of this book OK RED < > ➜ ▼ • Press the MENU button. • Press the DOWN button to highlight SETTINGS • Press the OK button. • Press the DOWN button to display HANDSET SETTINGS • Press the OK button.
Using the Baby Alarm The baby alarm function is noise activated. With the baby alarm function is switched on, an internal call is automatically sent to another handset once the noise has reached a certain level. When the call is answered, the sound is transmitted. To set the baby alarm volume You can set the volume level that triggers the alarm call. There are three settings. We recommend that you test the level that best suits your needs. Level 1 is the most sensitive setting.
To switch the baby alarm on • • • • • • - • • OK RED – – –– – Press the MENU button. Press the DOWN button to highlight BABY ALARM Press the OK button. Enter the internal number of the handset you want to ring. Press the MORE OPTIONS button. Press the DOWN button to highlight STORE Press the OK button. Display shows BABY ALARM ACTIVE and the number of the extension that will be called if the volume exceeds the stored setting. Press the OK button again.
To change the language of the display You can have the display in English, French, German, Italian, Spanish, Portuguese or Dutch. The default setting is English. ▼ ▲ OK RED • Press the MENU button. • Press the DOWN button to highlight SETTINGS • Press the OK button. • Press the DOWN button to display HANDSET SETTINGS • Press the OK button. • Press the DOWN button to display LANGUAGE • Press the OK button. • Press the UP or DOWN button to highlight the language you require.
• • • • • – Program. local – Lokale. Instell. Press OK. Press the UP and DOWN arrows until one of the following words appear highlighted. – Sprache – Langue – Lingua – Idioma – Taal Press OK. Press the UP and DOWN arrows until one of the following words appear highlighted. – Inglês – Engels – Inglés – Inglese – Anglais – Englisch Press OK. The display should now be back in English. Operating with more than one base station Your Pocket Phone can be used with up to 6 base stations.
To register your handset with more than one base station You can also follow these steps if you want to register a handset to only one base station but do not want it to appear on the display as BASE 1. ...either at a Diverse 1010, 1015, 2010 or 2015 base station. Press and hold down the green button at the base station until you hear the beeps (after about 10 seconds) ...or at a Diverse 2-line or Diverse ISDN base station Press the green LED button. The LED flashes during the registration process. ...
To set the Pocket Phone to select the strongest base station signal Once you have registered your Pocket Phone to additional base stations, you can also set it to log on to the strongest base station signal automatically. ▼ OK RED • Press the MENU button. • Press the DOWN button to highlight SELECT BASE • Press the OK button. • Press the DOWN button to highlight BEST BASE • Press the OK button.
• Press the MORE OPTIONS button. • Press the DOWN button to highlight PRIORITY SELECT or FIXED SELECTION • Press the OK button. To change the base station name You can rename the preset base station names which appear on your screen. This lets your display permanently show a more meaningful name for your base station, for example, KITCHEN, STUDY, OFFICE. – – –– – ➜ OK RED - ▼ • Press the MENU button. • Press the DOWN button to highlight SETTINGS • Press the OK button.
Maintenance General Simply clean the Pocket Phone and base station with a damp cloth or an antistatic wipe. Never use a dry cloth as this may cause a static shock. Service Within the warranty period If you experience a problem with your Diverse 2000 Pocket Phone you should contact the Diverse Helpline on 0345 90 80 70. Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.
Help Emergency Calls The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that is a member of the European community. If your Diverse base station is connected to a switchboard, you may have to dial an access number before 999 or 112 to contact the emergency services. Some switchboards cannot dial out during a power failure. Battery performance Batteries become warm during charging. This is normal and not dangerous.
Fully charged battery does not indicate full power when put into a handset. When you replace the handset battery with one that has been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the battery registers full again. From then on the display will be correct. Replacing handset battery After a time, you may find that the handset battery is running out of charge more quickly.
If you have a problem, the following simple solutions may provide the answer. No display appears Is the handset switched on? The battery may be flat or dead. Recharge or replace the battery. No dial tone Is the telephone line cord plugged into the phone socket and the base station? If other handsets are registered on the base, the outside line(s) may already be in use. Wait until a line becomes free and try again.
The base station or handset does not ring The ringer volume may be set too low or, at the base station, switched off. To adjust the ringer volume at the base station, see the user guide for that base station. Handset beeps Are the handset batteries low? You will hear a beep periodically. If a base station name is flashing, you will hear four short beeps when you press the PHONE button. Check you are still in range of the base station.
Technical information Environment Your Diverse 2000 Pocket Phone should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibres or place it in locations which prevent the free flow of air over its surfaces. Range The maximum range for the Diverse 2000 is up to 300m outdoors and up to 50m indoors.
Connecting to switchboards The Diverse 2000 Pocket Phone is only approved for use with a base which is compatible with switchboards, including those which do not provide secondary proceed indication. If you would like a list of suitable switchboards, contact BT on 0800 800 154. If you do have a compatible switchboard, it cannot be guaranteed that the telephone will operate correctly under all possible conditions of connection.
Index At a glance Additional features Base selection Base signal Base station name Batteries approved type charging installing low warning performance Belt clip Building up a phone system Call barring lock on lock off Copy names and numbers to other handsets memory availability Director y additional functions change delete delete all names and numbers dial name and number view Display symbols Emergency numbers Handset settings auto talk baby alarm backlight beeps on/off default settings range ringer tone ri
Help 50 Internal calls 15 Language 44 Low warning 10 Maintenance 49 Making and receiving calls 14 Menu 12 On/Off 11 Pause 21 Performance 9 PIN (Personal Identification Number) 41 Range 10, 54 Redial 15 Redial memor y 24 copy 24 delete a redial number 24 Registering with a base station 1010, 1015, 2010, 2015, 2-Line and ISDN 13 Registering with more than one base station 1010, 1015, 2010, 2015, 2-Line and ISDN 46 Returning your handset 49 Setting up 7 Service 49 Shortcuts 26 create 28 delete 34 function tabl
Notes 58
CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive) Offices in Europe, North America, Japan and Asia Pacific. The services described in this publication are not always available and may change from time to time. We provide services and equipment under a standard contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in Germany.
