Diverse 3010 User Guide 22/3/01 1:32 pm Page 1 *Y O U M SE DIS US RV PL T S IC AY UB E 30 BE AN SCR D 1 F I D 0 C OR CA BE IS L T L E IN PL AS YO L W O A FO AY SI U A C RM CA C W R D ITI AL AT LL IL IVE NG LE R IO ER L RS N E Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Diverse 3010 Classic Digital Cordless Telephone User Guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
Diverse 3010 - Foldout 1 22/3/01 1:50 pm Page 1 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Unpacking your Diverse 3010 Classic For your records If anything is missing. please contact your place of purchase immediately. Date of purchase: Place of purchase: Serial number: Diverse 3010 base station. Purchase price: Diverse 3010 Classic handset.
Diverse 3010 - Foldout 2 22/3/01 1:49 pm Page 2 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Please open this page for a ‘Further at a glance’ guide to your Diverse 3010 Classic.
Diverse 3010 - Foldout 2 22/3/01 1:49 pm Page 1 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 At a glance Display Memory Displays the status of your handset. Enables speed dialling of numbers stored in the memory. Set Lets you access your phone’s functions. Used to store numbers in the memory. Confirmation (OK) Lets you confirm settings. Redial Red phone Lets you redial the last five external numbers you called. Press to end a call. Power Press and hold down to switch off the handset.
Diverse 3010 - Foldout 1 22/3/01 1:50 pm Page 2 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Handset display Display buttons The top three buttons are also used with icons on the display OK Scroll backwards Confirm – OK.
Diverse 3010 User Guide 22/3/01 1:32 pm Page 2 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722
Diverse 3010 User Guide 22/3/01 1:32 pm Page 3 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 In this guide At a glance 1 Quick guide 4 Quick reference display Introducing the Diverse 3010 Classic Building up a phone system Using your Diverse 3010 Classic with a switchboard 40 Setting to Tone or Pulse dialling 40 5 Entering access codes 41 6 Registering a new Diverse 3000 handset with the base station 43 Using multiple base stations and handsets 45 General information 48 6 Safety
Diverse 3010 User Guide 22/3/01 1:32 pm Page 4 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Quick Guide Information for the handset settings. Switch the handset on and off Hold down Switch keypad lock on and off Hold down for 1 second until you hear a long beep. # for 1 second until you hear a long beep.
Diverse 3010 User Guide 22/3/01 1:32 pm Page 5 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Quick Reference Handset Display Indicates an active signal with the base station. Warning – you are going out of range of the base station or handset is not registered to the base station. Shows status of battery. You have new calls listed in your Caller Display list. Off hook. EXT Connecting to an external caller. INT Connecting to another handset registered to the base. Handset locked. P Pause.
Diverse 3010 User Guide 22/3/01 1:32 pm Page 6 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Introducing the Diverse 3010 Classic Please read the instructions carefully before use and retain this user guide for future reference. INT 1 INTRODUCTION As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation.
Diverse 3010 User Guide 22/3/01 1:32 pm Page 7 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Safety instructions General Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item number for the mains power supply is C39 280-Z4-C174/..-C67. If Keyguard is active, it is still possible to make emergency calls to 999 and 112. Do not open the handset or base station.
Diverse 3010 User Guide 22/3/01 1:32 pm Page 8 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Do not expose your product to fire, explosive or other hazardous conditions. There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 9 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Setting up Follow these steps to get your Diverse 3010 Classic ready for use. 2 Plug the 3 pin adaptor into a mains power socket and switch on Your handset is already “registered” to the Diverse 3010 Classic base station. Note Note SETTING UP Plan where you will put your Diverse 3010 Classic. It should be within two metres of a power socket and the phone socket.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 10 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 The battery compartment cover may be found in the packaging with the batteries. Slide battery cover down and lift off. 4 Fit the handset belt clip SETTING UP Fit the belt clip onto the back of the handset.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 11 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Battery low warning Note An LCD on the handset display shows the current state of the charge. When the batteries are almost flat a beep sounds and the display shows the empty battery symbol.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 12 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 7 Plug your Diverse 3010 Classic into the phone socket SETTING UP 8 Please remove the protective film from the display 12
Diverse 3010 User Guide 22/3/01 1:33 pm Page 13 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Using your Diverse 3010 Classic On and Off modes # Press and hold the # button until the display shows: To switch the handset on and off The keypad is now locked and you cannot dial out. Incoming calls can be answered as normal by pressing the GREEN PHONE button. You can normally leave your handset on 24 hours a day.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 14 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Alternatively, you can enter the phone number you want first, check that it is correct, and then press the GREEN PHONE button to dial. Note If another handset is already being used to make an external call, your handset will display ‘–––’ flashing and you will hear the internal ‘busy’ signal.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 15 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Call timer To delete the redial memory Your Diverse 3010 Classic automatically times the duration of all outgoing external calls. The handset display shows the call duration both during your call and for a few seconds after it is completed. All five numbers will be deleted. Press the SET button. 1 To redial the last external number TUV 8 Press the 1 button. Press the 8 button.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 16 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To page a handset from the base station Secrecy You can switch off the handset microphone so that your caller cannot hear you while you talk to someone else in the room. To locate handsets that are away from the base station. Press the PAGE button on the base. When ready, you can switch the microphone back on. All handsets registered with the base will ring for 30 seconds.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 17 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To receive an internal call When the handset rings, the display flashes INT plus the number of the handset calling you. Either press the GREEN PHONE button, or simply lift the handset off the base station to receive the call. To make an internal call to all handsets INT ✱ If all available handsets are engaged on an internal call and an external call arrives, a ‘call waiting’ signal is given.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 18 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To transfer an external call between handsets To enable another handset to ‘listen in’ on your conversation If you are in a conversation with an outside caller and want to transfer the call to another handset. INT Press the INT button. Display shows EXT INT plus your handset number. The caller hears music on hold. Enter the number of the handset to which you wish to transfer the call.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 19 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To cancel: To stop the other handset from hearing your conversation. Press the SET button. R Press the RECALL button. You can continue talking to your caller as normal. The other handset user can stop listening in at any time either by pressing the RED PHONE button on their handset or by replacing it on the base station or charger.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 20 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 If you want to store another number press either the or arrow to move to a new memory location. To store a number in the memory from the redial list Press the OK ( ) button and enter your new number. Press the OK ( ) button. You hear a confirmation beep. Press the RED PHONE button to return to standby. USING Note Press the MEMORY button. 0-9 Press a digit 0-9.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 21 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To speed dial a stored number To delete an individual number from the memory Press the MEMORY button. Enter the memory location of the number you want, or scroll through the list by pressing the buttons until display shows the number. Scroll through to the number you want to delete. Press the GREEN PHONE button to dial the number. Press the OK ( ) button. The telephone number flashes.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 22 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Using Caller Display and Call Waiting BT’s Caller Display and Call Waiting CALLER DISPLAY If you subscribe to Caller Display you can see who is calling you (on your handset display). If you are on a call and you also subscribe to a Call Waiting service, the second incoming call number will appear on the handset display and you will hear an intermittent beep through the handset.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 23 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Information displayed via other UK networks If you are connected to a different network, you will first have to subscribe to that network's Caller Display and Call Waiting service. Call your network provider for more information. To view the calls list Press the SET button. ABC 2 Press the 2 button. The display quickly lists the number of new and old calls.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 24 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 NOTE WARNING Changing your calls list from one setting to the other will automatically delete any entries in the current calls list. To dial a number in the calls list Press the SET button. ABC 2 To set the calls list to contain all calls or unanswered calls only Press the SET button. 0 CALLER DISPLAY ✱ 1 Press the 0 then the ✱ button. Press the OK ( ) button. Display shows 1 or 2.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 25 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To delete an individual number from the calls list To delete the calls list Press the SET button. Press the SET button. ABC 2 Press the 2 button. Display shows the number of the most recent caller and alternates between showing the number and the time and day the call was received. Press the UP and DOWN arrows to scroll through the calls list until the number you want to delete is displayed.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 26 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Telephone Security Your Diverse 3010 Classic gives you a variety of ways to prevent unauthorised use of the phone or handset. Base station and handset PIN (Personal Identification number) To change the Diverse 3010 Classic base station PIN code This protects your settings and helps prevent unauthorised handsets using your system.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 27 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Press the RED PHONE button to return to standby. Note You can press the RED PHONE button at any time during these steps to quit the procedure. To change the handset PIN The PIN on your handset protects functions and settings from unauthorised access. A handset PIN is necessary in order to: – reset the memory – reset to the original settings. Do not forget your base station PIN or handset PIN.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 28 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 1 Press the OK ( ) button. Press the 1 button to switch the telephone handset lock ON. Press the OK ( ABC 2 Press the 2 button to switch the base station lock ON. Or Or 0 ) button. Press the 0 button to switch the telephone handset lock OFF. 0 Press the 0 button to switch the base station lock OFF. Press the OK ( Press the OK ( ) button to confirm the setting. ) button.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 29 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Press the OK ( ) button. Display shows the numbers of all handsets registered to the base station (e.g. 1-6). KEYPAD 0 Enter the number of the handset you want to disable. Press the 0 button to stop the handset from making external calls. Or ABC 2 To store, change and delete additional emergency numbers Press the SET button. 0 ABC 2 Press the 0 button then the 2 button.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 30 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 My additional emergency numbers are 1 Enabling You can also specifically set a handset so that it can only dial certain numbers. Call barring affects all handsets registered to the base station. 2 3 If a barred number is dialled, the phone hangs up automatically and the barred number is displayed. 4 SECURITY 999 and 112 emergency services numbers are not affected by any call barring setting.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 31 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Directory for barred/enabled numbers To: Bar numbers. Note The barred or enabled numbers must be switched on before you can use. See below. Enable handsets to call only specified numbers. Create a memory list. Press the SET button. 0 To switch call barring/call enabling on and off Press the 0 then the 1 buttons.
Diverse 3010 User Guide 22/3/01 1:33 pm Page 32 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Additional features Your Diverse 3010 Classic has many useful features which can be programmed to best suit the way you wish to use your phone. To adjust the melody of the handset ringer There are 10 melodies. Adjusting volumes and tones Press the SET button. 6 Press the 6 button. You hear the current melody. 0-9 Press a button 0-9 until you hear the melody you want.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 33 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 1 Press 1 for normal volume. ABC Press 2 for louder. DEF Press 3 for loudest. 2 3 Press the OK ( To adjust the melody of the base ringer There are 10 melodies. ) button. Press the RED PHONE button to return to standby (do not press this button during a call). Press the SET button. 0 Press the 0 button. MNO Press the 6 button.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 34 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Or 1 Press 1 to switch the tones on. Press the OK ( confirm. To switch music on hold on or off ) button to When you have a caller on hold you can choose to let that person listen to music while they are waiting for you to return to them. Press the RED PHONE button to return to standby. To switch the handset button beeps on and off Press the SET button. GHI Press the 4 button.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 35 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To switch the battery warning beep on and off To switch the base station number in the handset display on and off When the batteries are low, you will hear a warning beep. You can turn this beep on and off. When set up, the currently active base station is displayed when the handset is in standby, eg –1–. This can be useful if you are using more than one base station. Press the SET button.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 36 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To switch auto talk on and off KEYPAD Enter the base station PIN (original setting 0000). Press the OK ( 0 1 PQRS This will reset: Press the SET button. Ringer volume 5 Ring tone 1 Press the 1 then the 7 buttons. ADDITIONAL FEATURES Press the OK ( ) button. Press 0 to switch auto talk off. Press the OK ( confirm. ) button to Press the RED PHONE button to return to standby.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 37 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To reset the handset to its original settings This will NOT reset: – The handset PIN. – Registration to the base station. Press the SET button. 1 TUV Call allocation Press the 1 then the 8 buttons. 8 Press the OK ( KEYPAD Enter the handset PIN (original setting 0000).
Diverse 3010 User Guide 22/3/01 1:34 pm Page 38 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To change between ring priority and group ringing To set which handset will receive ring priority Once you have set your Diverse 3010 Classic to ring priority, you can select the handset you want to ring first. Press the SET button. DEF 3 ABC Press the 3 then the 2 buttons. 2 Press the OK ( KEYPAD ) button. Press the 1 button to set group ringing. Press the SET button.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 39 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To set the number of rings on ring priority You can specify the number of rings your selected handset can have before an incoming call reverts to all available handsets. Press the SET button. DEF 3 GHI Press the 3 then the 4 buttons. 4 Press the OK ( KEYPAD ADDITIONAL FEATURES Enter the base station PIN (original setting 0000). Press the OK ( 2-9 ) button. ) button.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 40 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Using your Diverse 3010 Classic with a switchboard Your Diverse 3010 Classic can be connected to compatible switchboards. If in doubt please contact your switchboard supplier. Setting to Tone or Pulse dialling SWITCHBOARD Your Diverse 3010 Classic is pre-set to TONE dialling – you will hear a tone beep each time you dial a number. Tone dialling is suitable for all modern digital exchanges.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 41 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To set TONE dialling with time break recall To insert an access code This means the access code will be automatically dialled before any number stored in the Caller Display calls list. Press the SET button. DEF 3 JKL Press the 3 then the 5 button. 5 Press the OK ( Press the SET button. ) button. GHI KEYPAD Enter the current base station PIN (original setting 0000).
Diverse 3010 User Guide 22/3/01 1:34 pm Page 42 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To set the access pause You can change the length of a pause before the dial tone commences. The standard setting is for a three second pause. Press the SET button. GHI 4 1 Press the 4 button then the 1 button. Press the OK ( KEYPAD Enter the base station PIN (original setting 0000). Press the OK ( SWITCHBOARD ) button. ) button.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 43 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Registering a new Diverse 3000 Handset with the base station Up to six handsets can be registered and operated from the Diverse 3010 Classic base station. The system allows you to make internal intercom calls between two handsets while a third is making an external call. Each additional handset you purchase must be registered at the base station.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 44 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To de-register a handset At the handset: Press the SET button. DEF 3 Press the 3 button. MNO Press the 6 button. 6 Press the OK ( KEYPAD Enter the base station PIN (original setting 0000). Press the OK ( 1-6 ) button. Enter the number of the handset to be de-registered e.g. 1-6 (number is deleted). Press the OK ( confirm. REGISTERING ) button. ) button to Press the RED PHONE button.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 45 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Using multiple base stations and handsets It is possible to build your Diverse 3010 Classic into a much larger phone system with the addition of up to 3 extra base stations. When planning to use a handset at more than one base station, it is recommended that you: Note The handset display shows you if the handset is located within range of a registered base station.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 46 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Note Note This procedure may vary if you are linking to a Diverse 2-Line or Diverse ISDN. Please refer to the user guides for these base stations for the correct procedure. Please note that you cannot move between base stations whilst a call is in progress. If you attempt to do so, you will lose your connection.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 47 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 To set your handset to fixed base selection This setting prevents your handset from linking up with any base station other than the one you have set. Press the SET button. INT 1 Press the INT button. Enter the fixed base station number once, eg, 1. Press the OK ( ) button. Press the RED PHONE button to return to standby.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 48 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 General information Guarantee Your Diverse 3010 Classic is guaranteed for a period of 12 months from the date of purchase.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 49 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Technical information How many telephones can you have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items that may be connected to any one telephone line. The Diverse 3010 Classic has a REN of 1. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise. A total REN of 4 is allowed.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 50 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Help Your Diverse 3010 Classic has been designed to be easy to use. If you should experience a problem, please check the following points. Emergency calls The emergency services can be contacted in the UK by dialling 999, or 112 in any country that is a member of the European Community. Note Use only AA size, approved rechargeable batteries in the handset. Any other types may cause irreparable damage.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 51 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 No display appears Is the handset switched on? The battery may be flat or dead. Recharge or replace the battery. No dial tone Is the telephone line cord plugged into the phone socket and the base station? If other handsets are registered on the base, the outside line may already be in use. Wait until the call is finished and try again.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 52 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 When connected to a switchboard You can’t get a connection or you get the wrong connection after speed dialling Have you entered a pause after the access code? See page 42. Check you have selected the correct dialling mode. See page 40. Note HELP If you are still experiencing difficulty, please call the Diverse Helpline on 08457 908070.
Diverse 3010 User Guide 22/3/01 1:34 pm Page 53 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Index Access codes 41 Access pause 42 Auto talk on/off 36 Barred numbers 30-31 46 46 47 46 Base station lock, on/off 28 Base station reset 36 Base station PIN 26 Batteries approval charging installing performance replacing warning warning beeps 8 10 9 10 47 11 35 Belt clip 10 Building up a phone system 6 Call allocation group ringing number of rings ring priority 37-38 39 37-39 Call b
Diverse 3010 User Guide 22/3/01 1:34 pm Page 54 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Guarantee 48 Handset beeps on/off 34 Handset confirmation tones on/off 33 Power cable 9 Power socket 9 Pulse dialling 40 19 27 Quick call transfer Handset PIN 27 Quick guide (handset) 4 4 Receiving calls 14 Help 50 Redial 15 Holding calls 17 Register with base station 43 Internal calls 16 REN, how many phones can I have? 50 Keypad lock 13 Reset base settings handset settin
Diverse 3010 User Guide 22/3/01 1:34 pm Page 55 Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722 Offices worldwide The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
