A T AN O YO TE F U XT O D A YO YO CAL M M R S U E M Q UR U LER ST SS S M U AR TE U D SU AG TE LE ST ISP BS ING RL PH NO LA CR Y ON T Y IB FE E W SE E R E I IS NU TH VIC PA MB HO E YA ER LD BL . E. BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 User Guide BT DIVERSE 5310 This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Please open this page for an ‘At a glance’ guide to your BT Diverse 5310.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 At a glance Left hand side Display Displays the status of your handset. Lets you set the alarm clock. Right hand side Takes you into the redial list. Right hand side Takes you into the menu options. 1 Left hand side Allows you to make an internal call. INT MENU For making and answering calls. Calls list Red phone Lets you access your lists – calls and SMS. Press to end a call, return the display to idle or turn the power on and off.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Base BT Diverse 5310 Contact points Page/Registration button Use to register handsets and to page a handset.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 In this guide Handset settings Please refer to the separate Using SMS User Guide for instructions on using the SMS functionality.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Menu structure SMS Write message Incoming Outgoing Settings Service Centres Service Centre 1 -> Service Centre 5 SMS Mailboxes SMS > 1-3 Notify Number Notify Type Select Services Missed Calls Withhold Number For All Calls Call Divert All Calls No Answer When Busy Call Waiting On Off Cancel Ringback Additional Features Room Monitor Call Internal Call External Level Walk and Talk Calender/Clock Set Appointment Enter Date Enter Time Ent
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Handset Settings Auto Answer Language Register Handset Select base Reset Handset Base Settings System-PIN Base Reset Additional Features Dialling mode Tone Pulse Tone-Earth Recall 80 ms to 800 ms Repeater Mode Listening in Voice Mail Set Key 1 System – PIN Network Mailbox Note If your handset is registered to a BT Diverse 5350 answering machine base, you will have additional menu’s in Voice Mail.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Quick guide to handset settings Page no Switch the handset OFF/ON: (default is ON) Hold down. 14 Switch Keyguard on/off Hold down. 39 Switch handset ringer off Hold down. 33 or Redial a number Copy a displayed number in the redial list to the directory ➤ Make a call . ➤ to scroll through the list Menu 14 to dial. 21 to display Copy to directory OK Menu display shows Save entry OK OK add name 21 .
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Quick guide to handset display icons Redial, lists up to the last 10 dialled number. Flashes to indicate new messages (e.g Calls or SMS). INT MENU For calling other handsets. Opens the menu. Shows the status of the handset battery. Scroll through the menu. OK Confirms the function displayed. Scroll left and right when entering numbers or messages. C Deletes numbers/characters (from left to right). Ringer off. Handset locked. eg.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Introduction Unpacking your BT Diverse 5310 For your records Date of purchase: If anything is missing, please contact your place of purchase immediately. Place of purchase: BT Diverse 5310 One BT Diverse 5310 base station For guarantee purposes proof of purchase is required so please keep your receipt.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Safety information Safety information General Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. Power supply number is M-GA35 - 095130F. If the Keyguard is switched on, it is NOT possible to make calls, including emergency numbers (999/112). Environmental Do not expose to direct sunlight. The product may heat up when the batteries are being recharged.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Setting up Plan the location 2 Plug the power supply unit into the wall socket Situate your product close enough to the telephone and mains power sockets so that the cables will reach. Make sure it is at least 1 metre away from other electrical products to avoid interference. SETTING UP Do not situate the product in the bathroom or other humid areas.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 3 Registering and charging the handset The display is protected by a plastic film. Remove the protective plastic film from the display. INT MENU Insert the batteries Under no circumstances should non-rechargeable batteries be used. Only use AAA 1.2V Nickel Metal Hydride (NiMH) rechargeable batteries with a minimum capacity of 700 mAh.Using inappropriate batteries will invalidate your guarantee and may damage the telephone.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 If the icons on the display flash continuously... It means that the handset is not registered with the base station. Ensure you have correctly carried out step 3 above. If the product has still not registered, please see “Registering manually” on page 47. All additional handsets you purchase will need to be individually registered with the base station before they will work with the BT Diverse 5310. SETTING UP Leave the handset for approx.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 4 Connect the telephone line cord to the base and plug into the wall socket Setting the date and time MENU Press the Menu options button. Press the DOWN navigation button until the display shows Calender/Clock. Ensure that each end of the line cord is fitted into the correct socket. OK Press the OK options button. Set Appointment appears. Press the DOWN navigation button until the display shows Date/Time.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Using the telephone Note To exit a menu at any time, press the RED PHONE button. This will take you back one step. Keep pressing the RED PHONE button to return to the idle screen. To switch the handset power on and off USING Press and hold the RED PHONE button to switch the handset off. Press and hold the RED PHONE button to switch the handset on again. Making and ending calls Preparatory dialling Enter the phone number first.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To receive an external call To make a handsfree call Press the GREEN PHONE button to answer the call. Dial the number ➤ ➤ Or If the handset is on the base, simply lift it up and speak. You do not need to press the GREEN PHONE button. This is called Autotalk. You can switch autotalk off so you always have to press the GREEN PHONE button to answer a call, see page 38. To switch back to using the handset at any time, press the GREEN PHONE button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To answer a call in handsfree To store an entry in the directory When the phone rings: ➤ Press the HANDSFREE button. The call is transferred to the loudspeaker. Press the DIRECTORY button. MENU ➤ OK Press the MENU options button. Display shows New Entry. Press the OK options button. Enter the telephone number. To switch to handsfree during a call OK Press the OK options button to enter the name. Enter the name.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Note The first letter of each name, and the first letter after a punctuation mark are automatically shown as capitals. Letters are always added to the left of the cursor. Press to switch between capitals and lower case. Press to move the cursor. C 1 Press to delete from right to left. Press 1 to enter a blank space. Character map These are the characters you can use when storing a directory entry.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 VIP ringing To dial a number in the directory You can mark directory entries of callers who are important to you as VIP callers. You can also allocate a particular melody to VIP callers so you can tell who is calling from the melody. The VIP melody will sound after the first ring tone. Press the DIRECTORY button. Press the DOWN navigation button to scroll through the names which are listed in alphabetical order.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To edit a directory entry To copy an entry to another Diverse 5000 handset Press the DIRECTORY button. You can copy individual directory entries from the directory or extra directory to another Diverse 5000 handset that is registered to the same base. Use the keypad to enter the first letter of the name you wish to edit. Then press the DOWN navigation button to scroll to the exact entry.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To copy the entire directory to another Diverse 5000 handset You can copy the entire directory or extra directory to another Diverse 5000 handset that is registered to the same base. Press the DIRECTORY or EXTRA DIRECTORY button to open the directory. To delete an entry Press the DIRECTORY button and open the directory. Press the DOWN navigation button to scroll to the entry you want to delete.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Extra directory To copy numbers shown in the redial list to the directory Your BT Diverse 5310 has an additional 10 name and number directory. It is recommended that this is used for special numbers i.e. doctor, dentist, takeaway numbers. Press the EXTRA DIRECTORY button. The structure of this directory is the same as the main directory.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To delete a number from the redial list Paging and internal calls You can alert handset users that they are wanted, or locate a missing handset. Press the REDIAL options button. Press the DOWN navigation button to select the number for deletion. MENU If you have multiple handsets registered to the base you can make internal calls between handsets. INT A list of all the handsets that are registered to the base are listed, you can select any of them.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Note You can also page all handsets by pressing the PAGE button on the base station. To put an external call on hold while you make an internal call This enables you to ask another handset user a question and then get straight back to your caller. To transfer an external call between handsets During a call: You can forward an external call to another handset registered to the base.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To answer a waiting call during an internal call If you are making an internal call and hear the Call Waiting tone you can immediately take the incoming call. MENU OK Press the MENU button. To accept Call Waiting, press the OK options button. Or To reject Call Waiting, press the DOWN navigation button. The display shows reject Call Waiting. USING OK Press the OK options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Caller Display and other BT Calling Features IMPORTANT Note To use Caller Display and Call Waiting you must first subscribe to the Services from your Network Provider. For more information on BT’s Calling Features call BT free on 0800 800 150. Calls that are ‘withheld’, ‘unavailable’ or ‘international’ are not stored in the Calls list, as there is no telephone number sent via the Network.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To call the number: To view the Calls list Press the GREEN PHONE button. The number displayed is dialled. When you have new calls, the icon flashes in the display. Press the ENVELOPE button. Press the DOWN navigation button until the display shows, e.g. Calls List: 03+07. To display the date and time the call was received: MENU In this example, you have received 3 new calls and you have 7 old calls (calls you have already viewed).
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To copy a number from the Calls list to the directory: MENU OK Press the OK options button. empty! Press the OK options button. Press the RED PHONE button until you reach the idle display. SMS (text messaging) For instructions on using the SMS functionality, please refer to the separate ‘Using SMS user guide’. BT CALLING FEATURES Press the MENU options button. Press the OK options button. Entry Saved is displayed.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Call Waiting Other BT Calling Features If you also subscribe to a Call Waiting Service, when you are on a call and another person tries to call you, the second caller’s number will appear on the handset display and you will hear an intermittent beep through the handset. This is to alert you to the other caller waiting to speak to you.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To switch Call Waiting on/off You can choose whether to have your Call Waiting service switched on or off depending on what you are doing i.e. if you are using the Internet via your PC and do not want Call Waiting to interrupt you. MENU Press the OK options button. Press the MENU button. Display shows Select Services. OK Press the OK options button. Press the DOWN navigation button until Cancel Ringback is displayed. Press the OK options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Press the UP or DOWN navigation button to display the option you want All Calls, No Answer or When Busy. To set Call Divert Note Call Divert requires subscription from your Network provider. You may be charged a subscription fee. You can divert all incoming calls to another number where you can be reached. BT CALLING FEATURES You can divert calls: OK Press the OK options button again. Select On or Off. OK Press the OK options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Additional features Voice Mail If you have Call Minder or a Network Messaging Service on your telephone line you can set the 1 button to access your messages. To set up quick access to your Voice Mail service when behind a switchboard e.g. Meridian Mail To set one-touch access to your messages MENU Press the MENU options button. Enter the access number for your messaging service, e.g. 7000.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 OK Press the OK options button. Press the RED PHONE button until you reach the idle display. Note If you store your security PIN as part of the quick access number, anyone with access to the handset will be able to retrieve your messages. Note If your handset is registered to an answering machine base i.e. BT Diverse 5350 you will be given the choice of accessing your answering machine messages or Network Messaging Service.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Handset settings You can choose a range of settings to suit your personal preferences. Press the LEFT or RIGHT navigation button to set the volume level you want. To change the earpiece volume and handsfree volume You can choose from: OK • 3 earpiece volume levels • 5 handsfree loudspeaker volume levels. MENU Press the RED PHONE button until you reach the idle display. Press the MENU options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Press the LEFT or RIGHT navigation button to set the ringer level you want. OK Press the OK options button. Press the DOWN navigation button to select the ringer melody. OK Press the OK options button. To change the display language MENU Press the DOWN navigation button until the display shows Handset Settings. OK Select whether external calls or internal calls: OK HANDSET SETTINGS OK Press the OK options button to confirm and save the settings.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Alarm clock Note You can use your handset as an alarm clock. You must set the date and time before the alarm will work. The alarm will ring daily until the setting is turned off. To set the alarm The alarm will only sound if the handset is in idle mode. The alarm will not sound if the Room Monitor function is being used. To stop the alarm ringing Press the ALARM CLOCK options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Appointment call OK Press the OK options button. Display shows < Enter Text >. You can use your handset to remind yourself of an appointment. You can set the time and date of the appointment and enter a name for it. The alarm will ring on the time and date you have set. Enter a name for the appointment, e.g. Dentist, using the keypad letters. OK Press the OK options button. Display shows Entry Saved.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To stop the appointment call alarm ringing To switch off your handset’s beeps and tones When the alarm goes off it sounds like an incoming call and lasts for about 30 seconds. The display will also flash the name of the appointment. OK • Key beeps when you press each button on your handset • Confirmation beeps when you have finished making a setting or action on your handset. • Battery Low warning beep.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To switch auto talk on or off When you receive a call, you can answer it simply by lifting the handset off the base station. This is called auto-talk. When you switch auto-talk off, you answer all calls by pressing the GREEN PHONE button. MENU You can restore a handset to its factory settings. The handset’s Registration, the Directory and the Calls list are not affected. MENU Press the MENU options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To switch keyguard on and off OK C You can lock the keypad so that it cannot be used accidentally while carrying it around. Press and hold the # button. When the keyguard is switched on, the display will show the icon. INT Press the INT options button to enter the internal call menu. Press the UP or DOWN navigation button to select the handset you want to change the name or number of.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Enter an available number. If the number is already assigned to another handset you hear a beep. Select another number. If required, press the UP or DOWN navigation button to select another handset and use the Keypad to change the number. OK Press the OK options button to confirm. HANDSET SETTINGS Press the RED PHONE button until you reach the idle display. • The handsets are registered to different bases but are both set to Best Base.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Room monitor To use walk and talk To call a handset: When you have switched walk and talk mode on for at least two handsets as shown on page 40: Press the GREEN PHONE button. Display will show Walk and Talk Call to all To answer a call: Press the GREEN PHONE button to take the call. To end a call: Press the RED PHONE button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To enter an external or internal number for your room monitor call MENU Press the MENU options button. To set the room monitor sensitivity level MENU Press the DOWN navigation button until the display shows Additional Features. Press the DOWN navigation button until the display shows Additional Features. OK Press the OK options button. OK Display shows Room Monitor. OK Press the OK options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To switch the room monitor off MENU Press the MENU options button. Display will show Room Monitor off. OK Press the OK options button. To switch the room monitor off from another phone HANDSET SETTINGS When you are called by the room monitor you can switch off the room monitor from that phone. Answer the call. 9wxyz Press the 9 and # button. The room monitor will be switched off. Note The other room monitor functions, e.g.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Base station settings Base station PIN (Personal Identification Number) Your base station PIN has a default setting of 0000 but you may want to change this to prevent unauthorised use of the handset(s). OK Press the RED PHONE button until you reach the idle display. To reset the base BASE SETTINGS If you change your PIN keep a record of the new number by writing it in the space provided on page 8.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 The settings after a reset will be: Calls list deleted Handset names INT 1- INT 6 Dialling mode tone Flash time 100ms Prefix deleted Pause after prefix 3secs SMS provider Pre-set number number switched on SMS incoming and outgoing lists deleted Voice mail deleted Press the RED PHONE button until you reach the idle display. To set repeater mode You can extend the range of your base station by purchasing a BT Diverse repeater.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Using additional handsets and bases Up to six handsets can be registered and operated from the BT Diverse 5310 base station. This allows you to make an internal call between two handsets while a third is making an external call.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Note If all internal numbers have been assigned then the internal number 6 will be re-assigned. You can change the internal handset number if you wish, see page 39. To manually register a BT Diverse 5300 handset to another base station On the handset to be registered: MENU After approximately one minute the handset will display its internal number. The handset is now registered and the handset display will return to the idle screen.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To register BT Diverse 2000/ 3000/4000 series handsets and other makes To de-register a handset INT Providing your handset is GAP (Generic Access Profile) compliant, you can register it to your BT Diverse 5310 base. Place your handset into registration mode according to the instructions in its user guide.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Help Try these solutions to the most common problems. Problem Possible cause Solution Handset not registering. The base is not powered. There are no batteries in the handset. Make sure that the power supply is plugged in at the base and switched on. Make sure that the rechargeable batteries (included) are fitted in the handset correctly. Switch the handset off and then back on again, place the handset on to the base again and leave for approx.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 The handset ringer may be switched off. Hold down ✱ to switch the ringer back on. The incoming caller’s number is not displayed even though you have Caller Display. The caller’s number has been withheld. Caller has to allow their number to be sent. You keep hearing the error beep (a descending tone). You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in the user guide.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 General information Within the 12-month guarantee period: Guarantee Your BT Diverse 5310 is guaranteed for a period of 12 months from the date of purchase. The conditions of this guarantee are: • The guarantee shall only apply to defects that occur within the 12 month guarantee period. • Proof of purchase is provided. • The equipment is returned to BT or its agent as instructed.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Technical information How many telephones can you have on the line? All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate the number of items that may be connected to any one telephone line. Switchboard compatibility Generally this telephone may be connected to switchboards. In the event of any difficulties please consult your switchboard Service Provider.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 To set the recall time To switch temporarily from pulse to tone dialling You need only adjust this setting if your switchboard requires a different recall time to the pre-set recall time of 100ms. MENU If you are using pulse dialling with your switchboard but need tone dialling to use certain functions on your BT Diverse 5310 you can switch to tone dialling during the call. Press the MENU options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Setting pauses To set the duration of a pause Note If you want to insert a pause into a telephone number you are storing in your directory, start storing the number (see page 16) and where a pause is needed press and hold the RECALL button, the pause is added and stored with the number. To set a pause before dialling R MENU 8 You can set the length of a pause that is inserted after pressing the RECALL button. Press the MENU options button.
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Index Additional handset and bases Alarm clock Appointment call Auto talk on/off Base station PIN 46 35 36 38 44 44 12 11 12 12 12 37 13 Call timer Call Waiting Caller Display Calling Features Call Divert Caller Display Calls list Call Waiting Ring Back withhold your number Voice Mail Calls list call the number copy to directory delete a call delete complete list 14 28 25 25 30 25 25 28 29 28 31 26 26 27 27 27 26 26 26 26 Date set 13 Delete all d
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 delete all entries delete an entry dial a number edit an entry extra directory store name and number view an entry VIP ringing Display icons 20 20 18 19 21 16 18 18 7 Earpiece volume Ending calls External calls Extra directory 33 14 14 21 Guarantee 51 INDEX Handset beeps and tones change internal number display icons melody naming on/off reset ringer Handset quick guide Handsfree Help Holding calls 37 39 7 33 39 14 38 33 6 15 49 23 Internal call
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Safety information Secrecy Setting up Switchboard compatibility Technical information Telephone line cord Time – set Tone dialling Transferring calls VIP ringing Walk and talk 52 13 13 53 23 18 31 32 31 31 33 33 15, 33 INDEX Voice Mail retrieve messages set one-touch access set up quick access behind switchboard Volume earpiece handset ringer handsfree 9 22 10 52 40 BT Diverse Helpline – 08457 908 070 57
BT Diverse 5310 ~ 5th Edition ~ 11th June ’03 ~ 5191 Visit us at www.bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2003. Registered Office: 81 Newgate Street, London EC1A 7AJ.
