UK’s best selling phone brand User Guide BT Diverse 7410 Plus Digital Cordless Phone
This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages or refer to the quick set-up guide enclosed in the box if you haven’t already done so.
In this guide Getting started Location 6 Setting up 6 Set date and time manually 7 Getting to know your phone Handset buttons 8 Handset display / display icons 9 Base 10 Navigating the menus 11 Menu map 12 Using the phone Switch handset on or off 13 Make an external call 13 Preparatory dialling 13 End a call 13 Receive a call 13 Earpiece / handsfree volume 13 Call Waiting 14 Secrecy 14 Handsfree 14 Make a handsfree call 14 Answer a call handsfree 15 Switch to handsfr
Sounds Copy a Calls list number to the phonebook 31 Handset ringer melody (for external or internal calls) Calls list settings: Calls list type and New Call alert 31 Handset ringer volume (including ringer off) 24 Delete an entry in the Calls list 32 Set to quiet mode 24 Delete entire Calls list 32 Handset beeps 24 Voicemail 32 24 Settings BT Network services Select base 25 Pre-stored BT Services numbers 33 Display contrast / Handset name 25 BT Diverse 7410 Plus Helpdesk 33 Au
Using additional handsets Easy registration of a new additional Diverse handset 40 Registration of an additional handset when base PIN changed 41 Internal calls 41 Call another handset 41 Transfer a call 42 3-way conference call 42 Help 43 General information Replacing the handset batteries 49 Replacing the base plinth 49 Safety information 50 Cleaning 50 Environmental 51 Product disposal instructions 51 Guarantee 51 Technical information 53 R&TTE 53 Declaration of Conform
Getting started Location Place your BT Diverse 7410 Plus within 2 metres of the power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT Diverse 7410 Plus works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal. Setting up 1.
3. Place the handset on the base to charge for at least 24 hours. 4. When the batteries are fully charged, plug the end of the telephone line cord into the telephone wall socket. Set date and time manually Providing you have subscribed to your network’s Caller Display service, the date and time is set automatically when you receive your first call. To set the date and time manually, follow the procedure below. (Menu) and scroll 1. Press the right soft key (OK).
Getting to know your phone Handset buttons BT Press to open the BT Services menu, page 33. Right soft key In standby, press to enter the menu. Use to confirm options displayed on screen. Up/Volume up/Redial In standby, press to open and scroll through the Redial list, page 15. In talk mode, press to adjust the earpiece volume. In menu mode, press to scroll up through the options. Left soft key In standby, press to access names in the phonebook. Use to select options displayed on screen.
Handset display Time 13:00 Handset name/number Press the left soft key to enter the Phonebook. 16/03 Date Handset 1 Names Menu Press the right soft key to enter the Menu. Indicates you can scroll up or down for further menu choices. On some screens the options are left and right. Display icons On – displayed in standby mode to indicate handset is in range of the base. Flashing – to warn you are moving out of range. Off – out of range or cannot connect to the base selected. On – alarm is set.
Base Find Press and release to ring all registered handsets, helpful for finding a missing handset, page 17. Also used during the registration process, page 40. Power/In use light Green light flashes when the phone rings, during a call and during handset registration. BT Diverse Plus If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.
Navigating the menus Your BT Diverse 7410 Plus has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page. When the handset is switched on and in standby: 1. Press the right soft key 2. Then use the or (Menu) to open the main menu. buttons to scroll through the available menu options. 3. Press the right soft key (OK) to select a menu option or the left soft key to return to the previous screen.
Menu map Text Sound Settings Write Message Inbox Outbox Draftbox Template Settings Ringer Tones Date & Time Alarm Display HS (Handset) Settings BS (Base) Settings The following menus can be accessed by pressing the relevant button: Names or BT menu Helpdesk BT 118500 Divert on Divert off Check divert Call wait on Call wait off Calls list empty Settings Press Calls list Redial list Options displayed, displayed, press Options press Options Details Details Delete Entry Delete Entry Delete All
Using the phone Switch handset on or off To switch off light on Call timer 1. Press and hold for about 5 seconds. 2. Switch off handset? is displayed, press Yes to confirm. To switch on 1. Press and hold until the screen appears. Making and receiving calls Make an external call 1. Press When you make a call, the the base flashes. Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call.
Call Waiting Providing you have subscribed to your network’s Call Waiting service and it is switched on, your BT Diverse 7410 Plus will alert you to a second incoming call while you are already engaged on an external call. To switch your Call Waiting service on or off, see page 33. 1. You will hear the call waiting tone, then the display will show Call Waiting and the telephone number of the caller, or the stored name and number if it matches an entry in your phonebook. 2. Press on hold.
Answer a call handsfree When the phone rings: 1. Press and hold for at least 2 seconds. The call is answered in handset loudspeaker mode. Switch to handsfree during a call 1. During a call: press to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, again. press Headset A suitable headset is available to purchase from the BT Helpline button followed by 0800 218 2182*, just press the the button to call them.
Redial a number from the redial list 1. Press , the last number you called is displayed. 2. Press or 3. Press to dial. to scroll to the number you want. Save a number from the redial list to the phonebook 1. Press then scroll 2. Press Options and scroll or to the number you want. to Store Number. Press Clear to delete any unwanted digits and then enter new ones using the keypad. 3. Press OK. Use the keypad to enter a name. 4. Scroll to Number. The number is displayed. Press OK. 5.
Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around. To lock the keypad: 1. Press and hold . The handset beeps and Keypad Locked is displayed for 2 seconds before returning to the standby screen. The screen will show the icon. To unlock the keypad: 1. Press and hold . The handset beeps and Keypad Unlocked is displayed for 2 seconds before returning to the standby screen. The will disappear.
Phonebook Entering names You can store up to 200 names and numbers in the phonebook. Names can be up to 15 characters long and numbers up to 24 digits. Store a name and number in the phonebook 1. From standby, press the left soft key The phonebook menu is displayed. (Names). 2. New Entry is highlighted. Press OK. Or, if entries are already stored you will need to press to highlight New Entry and then press OK. 3. Enter the name (See the notes opposite for help). Press OK. 4. Number is displayed.
To search alphabetically Dial an entry in the phonebook 1. In standby, press Names. The first entry is displayed. 2. Scroll or alphabetically. 3. Press to the entry you want or search Press the relevant keypad button, e.g. for the entries beginning with T press once then scroll or through the entries. to dial. Edit a name and number in the phonebook 1. Press Names. 2. Scroll or to the entry you want. 3. Press Options and scroll to Edit Entry and press OK. 4. Name is displayed.
Copy all phonebook entries to another handset 1. Press Names. The first entry is displayed. 2. Press Options and scroll to Copy All and press OK. 3. Press or to select the handset you want to copy all entries to and press OK. At the receiving handset: 4. Display shows Accept Entries. Press Yes to confirm or No to cancel. If the phonebook becomes full during copying the display shows Memory Full. If copying is not successful the display shows Copying failed.
Edit call group name 1. Press Names. 2. Scroll Scroll to any phonebook entry and press Options. or to to Edit Call Group and press OK. 3. Scroll or to the call group you want and press OK. 4. Display highlights Rename Group. Press OK. 5. Press Clear to delete the current name and enter a new name. 6. Press OK to save. Call group names cannot exceed 10 characters. 7. Press Back to return to the previous menu level.
Speed dial You can allocate a name and number from the phonebook to each to . Then you can simply press of the Speed dial buttons and hold the Speed Dial button to automatically dial the number stored under it. Copy a phonebook entry to a Speed Dial button 1. Press Names. 2. Press Options and scroll press OK. 3. Scroll (button or to or to Speed Dial and to the Speed Dial button you want ) and press OK. 4.
Edit a Speed Dial entry 1. Press Names. 2. Press Options and scroll press OK. 3. Scroll or and press OK. or to Speed Dial and to the Speed Dial button you want to edit 4. The name and number is displayed, press Options and Edit is displayed. or to the entry 5. Press OK to confirm, and then scroll in the phonebook you want and press OK to save. 6. This new name and number from the phonebook will replace the old name and number for this Speed Dial button. 7.
Sounds You can set different ringtones for external calls and internal calls. The following sounds settings are for the handset, see page 26 to change the base ringer volume and melody. Handset ringer melody (for external or internal calls) 1. Press Menu, scroll to Sound and press OK. 2. Ringer is highlighted. Press OK. 3. External Calls is highlighted, either press OK to select or to Internal Calls and then press OK. scroll 4. Press or press OK.
Settings Handset settings Select base You can use this feature if you've registered your handset to two different bases. 1. Press Menu, scroll 2. Scroll to Settings and press OK. HS Settings and press OK. 3. Select Base is displayed, press OK. 4. Press or to select the base (Base 1-4) and press OK. Adjust the display contrast to suit different lighting conditions. There are 8 levels. Display contrast / Handset name 1. Press Menu, scroll 2. Scroll to Settings and press OK.
You cannot de-register the handset you are using. De-register a handset 1. Press Menu, scroll to Settings and press OK. 2. Scroll to HS Settings and press OK. 3. Scroll to De-Register and press OK. 4. Enter your 4-digit system PIN code (default 0000) and press OK. For information on changing the system PIN, see page 27. 5. Press or to select the handset number you want to de-register and press OK. 6. The display will show De-register Handset X? Select either Yes or No and press OK.
Handset ringing priority 1. Press Menu, scroll to Settings and press OK. 2. Scroll to BS Settings. Press OK. 3. Scroll to Ring Priority. Press OK. 4. All Handsets is highlighted. Press OK for all handsets to ring together. Or Scroll to Select Handset. Press OK then press or to select the handset you want to ring first. Press OK. or to set The ring delay option is highlighted. Press the number of rings before the other handsets ring. Press OK.
PBX access code If you are connected to a switchboard you may need to enter an access code (e.g. 9) before each number is dialled. Your BT Diverse 7410 Plus can store an access code which is automatically dialled before each number. Set the PBX access code. 1. Press Menu, scroll If an extension number of six digits or less, or a local number without the dialling code is entered in the phonebook then an access code and Pause will prefix the number when dialled out. to Settings and press OK. 2.
5. Scroll to Enter Time and press OK. Enter the time using the keypad as either the 24 hour or 12 hour format (previously selected), e.g. 17:30 or 05:30. If 12 hour format was chosen, or to select AM or PM. Press OK. press 6. Scroll to Enter Date and press OK. Enter the date e.g. 09 04 2011 (displayed as 09/04/2011) for 9 April 2011 and press OK. 7. Press Back to return to the previous menu level. Set alarm call 1. Press Menu, scroll to Settings and press OK. 2. Scroll to Alarm and press OK. 3.
Calls list IMPORTANT To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee may be payable. For more information on Caller Display If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call. If your caller’s name is stored in the phonebook and a number match is found, you will see the caller’s name and number on the display.
Dial from the Calls list 1. Press , the most recent entry is at the top of the list. 2. Press or 3. Press to scroll through the list. to call the number. Or 1. Press . 2. Press or you want. to scroll through the list to the entry 3. Press Options. Scroll to Call Number and press OK. Copy a Calls list number to the phonebook 1. Press . 2. Press or you want. If you need to edit the number or name, press Clear to delete any unwanted characters, then enter new ones using the keypad.
Delete an entry in the Calls list 1. Press . 2. Press or you want. to scroll through the list to the entry to Delete and press OK. Delete? 3. Press Options. Scroll is displayed, press Yes to confirm or No to cancel. 4. Press Back to return to the previous menu level. Delete entire Calls list 1. Press . 2. Press Options. Scroll to Delete All and press OK. 3. Delete All? is displayed, press Yes to confirm or No to cancel. 4. Press Back to return to the previous menu level. Voicemail 1.
BT Network Services By selecting the BT Services menu you can access a range of useful pre-stored numbers and further BT Calling Features. Pre-stored BT Services numbers: • Helpdesk • Check divert • BT 118500 (directory enquiries) • Call wait on • Divert on • Call wait off • Divert off • Check call wait (a short press only). 2. Helpdesk is highlighted. Press 2.
Show/Edit/Delete BT Services numbers 1. Press (a short press only). 2. Scroll or press Options. To reset the BT Services numbers back to the pre-stored numbers you can reset the handset to it's original factory default settings, see page 28. to select the entry you want and 3. Scroll or to Show Details and press OK. The number allocated to that entry is displayed. Press Back to return to the previous menu level. 4. From, step 2 above you can also scroll to Edit Entry, Delete Entry or Delete All.
Text messaging (SMS) IMPORTANT Welcome to the BT text messaging service on your BT Diverse 7410 Plus. Your BT Diverse 7410 Plus can send and receive text messages from participating mobile networks and compatible landline telephones in the UK. You must subscribe to your Network Provider’s Caller Display service so that you can use text messaging and you must not withhold your telephone number. A quarterly fee may be payable, please contact your network provider for more details.
Or press Options to select a number from the Phonebook, Redial list or Calls list. Scroll or to the option you want and press OK. Scroll to the entry or number you want and press OK. Press OK again to send. Store as Draft Press OK to save the message in the Draftbox for sending later. Template To insert a template, press OK. The template options are displayed. Press or to highlight the template you want then press OK to insert the template into your text. 4.
Using the Draftbox Draft texts you store are kept in the Draftbox. 1. Press Menu, Text is displayed. Press OK. 2. Scroll to Draftbox. Press OK. 3. Scroll or press Options. to the message you want and 4. Press or OK and press . to select Read, Delete or Delete All 5. If you select Read, you can edit the message, then press Options and scroll or to select Save, Send, Delete or Delete All and press OK to confirm. 6. Press to cancel at any stage and return to standby.
Call Number Press OK. The telephone number is displayed Press to dial the number. Store Number Press OK. The telephone number is displayed. Enter a name for the number following the instructions to store a name in the phonebook as shown on page 18. Delete Press OK. Display shows Delete? Press Yes to confirm or No to cancel. Delete All Press OK. Display shows Delete All? Press Yes to confirm or No to cancel. Store as draft Press OK. The display will show Saved. 5.
Add or change Service Centre numbers 1. Press Menu, Text is displayed. Press OK. 2. Scroll or to Settings and press OK. 3. Text Centre is highlighted press OK. 4. Scroll If you have more than one ‘Text Centre’ stored on your BT Diverse 7410 Plus you will need to select which one you want to use for sending (see next section below). or to Send Centre 1 or 2 or Receive Centre 1 or 2 and press OK. 5. If necessary, press Clear to delete the current number.
Using additional handsets You can use up to five BT Diverse additional handsets with your BT Diverse 7410 Plus base to extend your phone system without needing to install telephone extension sockets for each new phone. Your BT Diverse 7410 Plus handset can also be registered to up to four other bases. You can then select the base you would prefer to use. If you have purchased an additional handset you must register it to your BT Diverse 7410 Plus base before it can be used.
Registration of an additional handset when base PIN changed (i.e. if PIN changed from default setting of 0000) At the handset: 1. Press Menu, scroll to Settings and press OK. 2. Scroll to HS Settings and press OK. 3. Scroll or to Register and press OK. 4. Press or to select the base you want (1-4). You should only select a base that has a * displayed beside it. Press OK. 5. Enter the 4-digit system PIN then press OK. The display shows Overwrite the registration on Base x? Press Yes. 6.
Transfer a call You can transfer an external call to another handset registered to the base. 1. During your call, press . Your external caller is put on hold. 2. If you have one other handset it will ring. If you have extra handsets, press or to select the handset (1-5) you OK . want, then press 3. When the other handset answers you can announce the caller. 4. Press Switch to switch between the two callers if required.
Help Phone does not work • Have you removed the pull tab and are the batteries installed correctly? See page 6. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? • Check that the power is correctly connected. • Only use the telephone cord supplied with the phone. Cannot dial out or receive calls • Check that the power is correctly connected.
icon flashes • Is the handset registered correctly to the base, see page 40. • Check that the power is correctly connected. • Check that the handset is within range of the base. • The batteries are low, place the handset on the base/charger to recharge. You hear the busy tone when you press • Another handset registered to your BT Diverse 7410 Plus base may be on the line. No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider, see page 30.
You keep hearing a beep • You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this user guide. • The New Call alert might be switched on. The default setting is Off but if you have switched this feature On, then your handset will beep when a missed call is received in your Calls list. See page 31 if you want to switch this feature Off. • The beeping might be a new text message alert.
Cannot send text • Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you. Cannot receive text • You will not be able to receive text messages until you have first sent a message.
Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111. • This may be due to your line being de-registered at the text service centre. All you need to do is text Reset and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.
If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text. This command is inserted at the DE F ‘Hello I will be home late’. start of the message and applies only to that message, e.g. DE F You keep hearing an error beep • You have pressed the wrong button in a sequence.
General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Replacing the handset batteries After a time, you may find that the handset batteries are running out of charge more quickly.
Safety information • Only use the power supply suitable for the BT Diverse 7410 Plus range. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the base mains power supply is 048610. If you have purchased a Diverse additional handset the item code for the charger mains power supply is 048610. • Use only the approved rechargeable batteries supplied.
Environmental • Do not expose to direct sunlight. • The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on antique/veneered wood. • Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surfaces.
The conditions of this guarantee are: • The guarantee shall only apply to defects that occur within the 12 month guarantee period. • Proof of purchase is provided. • The equipment is returned to BT or its agent as instructed. • This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents. • This guarantee does not affect your statutory rights.
Technical information How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Diverse 7410 Plus has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
