BT’s toughest phone with 1km outdoor range Quick Set-up and User Guide BT Elements 1K Digital Cordless Phone with Answer Machine
Important – please read first • Only use the line cord, power supply and rechargeable battery supplied with your phone. • Make sure that the power supply is connected to a known working socket. • Connect your phone to the power supply and allow the battery to charge for 24 hours before connecting the line cord to your telephone socket.
Check box contents Charger Handset Base Telephone line cord (pre-installed) 2 x Mains power adaptors (item code 066270) 3 Long range antenna Screws and plugs Li-ion 3.7V 550mAh battery Belt clip (pre-installed) (already in handset) Contents for each additional handset (multipacks only) Long range antenna Handset Charger Mains power adaptor (item code 066270) Belt clip (pre-installed) Screws and plugs Li-ion 3.
Chapter Quick set-up guide Where to put your phone • Place the large base close enough to a mains power and telephone socket so that the cables will reach. • Make sure it’s at least a metre away from other electrical appliances to avoid interference. • Don’t place the phone or base in a bathroom or other humid area. • The product works by sending radio signals between the handset and base. The strength of the signal depends on where you position the base.
Quick set-up guide 2 Follow the set-up wizard and charge 1 Plug the remaining mains power adaptor into the back of the charger and plug the other end into the mains power wall socket and switch the power on. Talk/Standby time Under ideal conditions, the handset batteries should give up to 10 hours talk time or 250 hours standby on a single charge. (This doesn’t mean you can unplug the charger or leave the handset for this length of time without charge).
Quick set-up guide Battery performance • Running the battery right down once every 3-6 months will help it last as long as possible. • After charging your handset for the first time, subsequent charging time for the battery is approximately 8 hours. • The charge capacity of a rechargeable battery will go down over time, which will reduce the talk and standby time. Eventually it will need replacing. For details on how to get replacement batteries, call the Helpline on 0800 145 6789*.
Quick set-up guide £ Using the long range antenna To achieve the full 1km range from your handset, you’ll need to attach the long range antenna provided. Simply unscrew the smaller antenna on the handset and replace with the long range antenna. 3 Go! Your BT Elements 1K is now ready for you to use • For instructions on making a call, go to page 19. • For help personalising your phone’s settings, go to page 52. • For instructions on using the answer machine, go to page 38.
In this guide Getting to know your phone Handset buttons ..............................12 Voicemail (1571) .............................22 Handset display/display icons ...........14 Turn the handset ringer on or off.......23 Finding your way around your phone 15 Finding handset (Paging) .................23 Menu map.......................................16 Call control settings Set-up Do not disturb ......................24 Base................................................18 Keypad lock......
In this guide Speed dial Play the current outgoing message ...40 Save a speed dial entry .....................32 Dial a speed dial entry ......................32 Reinstate the pre-recorded outgoing message ...........................40 Edit a speed dial entry ......................33 Record a memo ...............................41 Delete a speed dial entry ..................33 Answer delay ...................................41 Caller Display and the Calls list Caller Display ........................
In this guide Set the remote access PIN for the first time .........................................48 Change the system PIN.....................55 Change the remote access PIN ..........49 Clear the handset or base user data ...57 Turn remote access on or off .............49 If you forget to switch on your answer machine...............................50 Clock/Alarm Set the time format (12 or 24 hour), time and date ..................................58 Operating your answer machine remotely ......
In this guide Receiving text messages...................65 Environmental .................................82 Read messages ................................66 How to recycle your equipment ........82 Accessing the Inbox, Drafts folder or Sent folder ..................................67 Guarantee .......................................83 Edit a template ................................68 Connecting to a switchboard ............84 Turn new text message alert on or off ..................................
Getting to know your phone Handset buttons Left option button In idle mode, press to enter the main menu. Also use to access sub menus and confirm options shown on the display above the button. Up/Volume From home screen, press to change the ringer volume, see page 52. In talk mode, press to increase the incoming speech volume. In menu mode, press to scroll up through the options. Talk/Handsfree In idle mode, press to make and receive calls, see page 19.
Getting to know your phone OK In idle mode, press to access a highlighted event e.g. missed calls, answer phone messages and text messages on the display. Right option button Press to confirm the option displayed on the screen above the button, to delete or go back to the previous screen. In answer machine mode, deletes the current message playing. Left/Right In idle mode, press to move left or right between the new events highlighted on the display e.g.
Getting to know your phone Handset display Time Handset name Handset display icons Shows handset battery status. Scrolls when the handset is charging. Empty frame flashes when battery needs recharging. On – missed call(s) in the Calls list*. With number of calls displayed. On – answer machine message(s) received with number of messages displayed. On – text message(s) received with number of messages displayed. On – answer machine on. Off – answer machine off.
Getting to know your phone Finding your way around your phone Your BT Elements 1K has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the next page. When the handset is switched on and at the home screen: 1. Select Menu by pressing the Left option button to open the main menu. 2. Use the or button to scroll through the available menu options. 3. When the menu you want is displayed, select by pressing the Left option button or press . 4.
Getting to know your phone Menu map Answer Phone View Messages Messages Outgoing msg Ans. & record Answer only Record memo Answer mode Settings Answer on/off Answer mode Text Alert Ans. & record Answer only Call screening Auto on/off Remote access Call Control Incoming Calls Play all Delete message Save number Send text Delete old msgs Record message Play message Use default msg (On or Off) (Ans. & Rec or Answer only) On/Off Answer delay (2-10 rings or Time saver) Max.
Getting to know your phone Text Messages Write message Inbox Drafts Sent folder Templates Settings Speed Dial List 1. 1571 2-9 Empty Calling Features Call Diversion Settings Please cal.., I’ll be th.., What time.., I’ll call.., Happy Birt..
Base Find Press to ring all registered handsets, helpful for finding a missing handset, see page 23. Also used during the registration process, see page 70. Red In use light On when there is power to the base. Flashes when the line is in use or registration is taking place. If you need some help, call us on 0800 145 6789* or go to bt.
Using the phone To switch the handset off 1. Press and hold until the handset turns off. To switch the handset on 1. Press and hold until the handset turns on. Make an external call 1. Press . 2. When you hear the dial tone, enter the number. Preparatory dialling 1. Enter the number first. If you make a mistake select Clear by pressing the Right option button to delete the last digit. 2. Press to dial. End a call 1. Press .
Using the phone You can also press to switch between calls. Out of range warning When the handset is out of range of the base, the display will show Searching for base…, the backlight will turn up to 100% to indicate the alert message and you will hear a warning tone. After 60 seconds the display will show No base link. Check base. You need to move back within range of the base station. 1. If you move out of range when you’re on a call, you’ll lose your connection.
Using the phone Incoming speech / Handsfree volume During a call, you can adjust the handset incoming speech or loudspeaker volume. There are five levels. The default setting is Level 3. or to increase or decrease the 1. Press volume. The first press will present the Call volume screen so you can see the current volume level. Subsequent presses will change the volume, you will hear the volume level with each press. Make a handsfree call 1. Enter the number then press twice. is displayed.
Using the phone Switch to handsfree during a call 1. During a call, press to put the call on the loudspeaker. To switch handsfree off and return the call to the earpiece, press again. Redial Telephone numbers that you have called are saved in the Calls list. There is not a separate redial list, all calls are saved in the Calls list. The Calls list holds up to 50 incoming (missed and answered) calls and 30 outgoing calls. To redial a number, see ‘View and access options in the Calls list’ on page 35.
Using the phone Keypad lock To lock the keypad 1. Press and hold for 2 seconds. The handset gives a confirmation tone and Keypad locked is briefly displayed before returning to the idle screen with the icon displayed. To unlock the keypad for 2 seconds. The handset gives 1. Press and hold a confirmation tone and Keypad unlocked is briefly displayed before returning to idle. Turn the handset ringer on or off for 2 seconds to turn the 1. Press and hold handset ringer on or off.
Call control settings When set to On, the base and handset ringer volumes (on all handsets registered to the base) will be set to Off. The handset backlight will not come on when the phone rings and the only tones that the handset will emit are the battery low and out of range warnings. The base call screening volume and message alert will also be set to Off. You can set Do not disturb to on, off or you can set specific times when the feature is on and off. The default setting is off.
Call control settings 3. Do Not Disturb is highlighted, press Select. 4. Press or to select On, Off or Timed. If you select Timed you need to select the on and off and enter the on time, times you want, press again and enter the off time. Press to then highlight whether you want VIP calls to be Allowed or Barred using or , then press Save. The chosen setting will be displayed and you will hear a confirmation tone.
Call control settings The default setting is Allowed for all call types. If you select Allowed, calls from this type of number will ring as normal. If you select Blocked, calls from this type of number will be presented silently. When you enter the block calls list you can also edit or delete numbers you’ve stored previously by selecting Options, then highlighting either Edit or delete and pressing Select.
Call control settings Assign VIPs 1. Select Menu, scroll to Call control and press Select or . 2. Enter the access PIN and select OK. Press to highlight VIP list and press Select. 3. Read the prompt and select Info, read the message and select Yes. Your contacts list will be displayed. 4. To assign contacts as VIP, highlight the contact and press . Select additional contacts if required by repeating above. 5.
Contacts You must enter a name and at least one telephone number for the contact to be stored. Names can be up to 25 characters and numbers up to 24 digits. Entering names Use the keypad letters to enter names, e.g. to store Tom: Press once to enter T. Press three times to enter o. Press once to enter m. Writing tips To delete the last digit/ character entered, select Clear. to switch between Press text entry modes: sentence case (Abc), upper case ABC), lower case (abc) or numeric (123).
Contacts Character map 1 2 3 4 5 6 7 8 9 0 & . , ‘ ? ! @ 1 a b c 2 à á â ã æ ç d e f 3 è é ê ë ë g h i 4 î ï ì í j k l 5 £ m n o 6 ö ô ò ó õ ø ñ p q r s 7 $ ß t u v 8 ü ù ú û w x y z 9 space 0 + £ $ # * * * # Changes text entry mode (sentence case, upper, lower or numeric) View/dial a contact 1. From the home screen, press to open your contact list. or to scroll through and view 2. Press the entries. 3. To dial an entry, press when the entry is highlighted.
Contacts You cannot edit the special contact entries that the handset has pre-programmed in the memory. When a contact is deleted it will also be deleted from the VIP call control list, see page 27. You cannot delete the special contact entries that are pre-programmed in the contacts list. Edit a contact 1. From the home screen, press . 2. Press or to scroll to the entry you want to edit and select Options. to highlight Edit contact and 3. Press press Select. 4.
Contacts 3. You can now either: Select which contact(s) to delete by scrolling to highlight the contact and pressing . A tick will mark the contact for deletion. Once all the contacts you want to delete have been marked, select Options. Delete selected will be highlighted, select OK, then select Yes to confirm. Or, to delete all contacts, select Options and scroll to highlight Select all, then select OK then Yes to confirm. View the contact memory status 1. From the home screen, press , then select Options.
Speed dial You can allocate a name and number to each of the Speed dial buttons to . Button is preprogrammed with 1571 but you can delete this and replace it with an entry of your choice. Once a Speed dial entry has been stored you can simply press and hold the Speed dial button to automatically dial the number stored under it. If you try to save a Speed dial entry under a Speed dial button that has already been populated, the display will show Replace existing number? and you will hear an error tone.
Speed dial Edit a Speed dial entry 1. Select Menu, scroll to display Speed Dial List and press Select. or to highlight the entry you want to 2. Press edit and select Options. 3. Edit is highlighted, press Select. 4. Edit the number by selecting Clear to delete digits and then enter any new digits. Select Save. Saved as speed dial x will be displayed. 1. 2. 3. 4. Delete a Speed dial entry to display Speed Dial List Select Menu, scroll and press Select.
Caller Display and the Calls list You’ll need to subscribe to your network provider’s Caller Display service for this feature to work. You might have to pay a fee. For more information on BT Calling Features, call BT free on 0800 800 150. To make sure the caller’s name is displayed, make sure you’ve stored the full telephone number in your contacts list, including the dialling code. You can store more than one number for the same caller.
Caller Display and the Calls list When the list is full and a new call is received/made, the oldest entry will be deleted automatically. The Calls list can hold numbers up to 24 digits and names up to 25 characters. Missed call notification If an incoming call has been missed (i.e. not answered), the missed call icon will be displayed on the home screen with the number of missed calls displayed underneath it e.g. .
Caller Display and the Calls list For more information and general advice on handling unwanted calls please go to bt.com/unwantedcalls If you have more than one handset registered to the base, all data is synchronised across handsets. Therefore, if you save a calls list entry to your contacts it will be saved on all handsets.
Caller Display and the Calls list i) To save this as a new contact, highlight New contact and press Select. Highlight the type of number, then press Select. Enter the contact name and select Save. ii) To add to an existing contact, highlight Add to contact and press Select. Scroll to highlight the entry you want and press Select. Highlight the number type where you want to save the number (Home, Work or Mobile) and press Select.
Answer machine You’ll need to set the date and time (if you’ve not already done so during set-up) so that the answer machine can correctly announce when each message was received. To set the date and time manually, see page 58. The default answer mode is Answer & Record using the female voice. Your BT Elements 1K can digitally record up to 30 minutes of messages. You can operate your answer machine from the handset or remotely from any other Touchtone™ telephone.
Answer machine Outgoing messages The outgoing message is the message a caller first hears when the answer machine picks up their call. There are two pre-recorded male and female outgoing messages to choose from, one that allows callers to leave a message (Answer & Record) and one that simply answers the call (Answer Only) or you can record your own. 1. 2. 3. 4. 5. Record your own outgoing message Select Menu, Answer Phone is displayed, press Select. until Outgoing msg is displayed, Press press Select.
Answer machine Play the current outgoing message 1. Select Menu, Answer Phone is displayed, press Select. 2. Press until Outgoing msg is displayed, press Select. or to highlight the outgoing 3. Press message mode you want: Ans. & record or Answer only and press Select. to highlight Play message and press 4. Press Select to hear the outgoing message. If the current outgoing message being played is your recorded message you can delete it if you want to by selecting Delete.
Answer machine 4. Press to highlight Use default msg and press Select. and then use 5. Press or to display On. Scrol or to display either Female or Male and select Save. Saved will be displayed. Record a memo 1. Select Menu, Answer Phone is displayed, press Select. 2. Press until Record memo is displayed, press Select. 3. Follow the voice prompt to record your memo and select Save when you’ve finished. 4. Your memo will be played back to you.
Answer machine Time saver When you ring in to access your answer machine remotely, if you have set Time saver as the answer delay and you have new messages it will answer after 10 seconds. If you don’t have new messages it will answer after 20 seconds. This means you can hang up knowing that you have no new messages, saving you the time and the cost of the call.
Answer machine 1. 2. 3. 4. Set the message alert on or off Select Menu, Answer Phone is displayed, press Select. Press until Settings is displayed, press Select. Press to highlight Ans. & record and press Select. Press to display Message alert and then press or to select On or Off and select Save. Saved will be displayed. When the message alert is set to On, the base will beep at regular intervals. The default setting is On.
Answer machine While screening, you can adjust the volume by pressing or on the handset. When you receive new messages you’ll be notified by an answer phone icon displayed on the home screen with the number of messages displayed underneath it e.g. . The number of messages displayed includes all messages stored, new and old (played). When a message is deleted the counter will be updated accordingly. You can also set an audible alert, see page 43.
Answer machine 4. As each message is played, the handset will display the number or the name if you have Caller Display and a name/number match and the time and date it was received. If you have any old (already listened to) messages these will be played after your new messages. During playback you have the following options: or o adjust the playback volume. to switch private playback through the handset to handsfree playback. or once to repeat the current message playing from the beginning.
Answer machine To cancel deletion, when you see the confirmation question, select No. Delete a message or delete all old (played) messages 1. Select Menu, Answer Phone is displayed, press Select. 2. View Messages will be displayed, press Select. A list of your answer phone messages will be displayed. 3. Select Options and scroll to highlight either Delete message or Delete all old msgs and press Select. 4. A confirmation question will be displayed, select Yes to confirm deletion. 1. 2. 3. 4.
Answer machine ii) To add to an existing contact, highlight Add to contact and press Select. Scroll to highlight the entry you want and press Select. Highlight the number type where you want to save the number (Home, Work or Mobile) and press Select. 1. 2. 3. 4. Send a text to a number in the answer phone message list Select Menu, Answer Phone is displayed, press Select. View Messages will be displayed, press Select. Highlight the number you want to save and select Options.
Answer machine Remote access With remote access you can operate your answer machine from any Touchtone™ phone, even if you forget to turn on your answer machine before you go out. You need to set a remote access PIN first and then you will need to turn remote access On if you want to use this feature. Set the remote access PIN for the first time 1. Select Menu, Answer Phone is displayed, press Select. until Settings is displayed, press Select. 2. Press 3.
Answer machine 1. 2. 3. 4. 5. 6. Change the remote access PIN Select Menu, Answer Phone is displayed, press Select. Press until Settings is displayed, press Select. Press to highlight Remote access and press Select. to highlight Change PIN and press Select. Press You will be reminded that the access PIN is used for both remote access and call control. Enter your old 4 digit PIN and select OK. Enter the new 4 digit PIN, select OK, then enter the new PIN again and select OK.
Answer machine 5. Press or to display On or Off and select Save. Saved will be displayed. If you have turned remote access on you will be asked if you also want to turn the text alert on. Remote Access must first be enabled to allow you to switch on the answer machine remotely. If you forget to switch on your answer machine 1. Call your number from another phone and let it ring. After 20 rings the machine will switch on and answer your call. 2.
Answer machine Operating you answer machine remotely 1. Dial your phone number. 2. When you hear your outgoing message, press and enter your 4 digit remote access PIN. 3.
Settings Choose from 20 handset ringtones: 10 polyphonic and 10 standard. The default external ringtone is Melody 1 and the internal ringtone is Melody 2. There are 5 handset ringer volume levels plus Ringer Off. The default setting is Level 3. If you turn the ringer off, the icon will be displayed on the home screen. As a quick way to turn the handset ringer off, press . and hold There are two alert tones: voice message (answer phone) and text message tones.
Settings Turn the handset tones on or off 1. Select Menu, scroll to display Settings and press Select. to 2. Sounds is highlighted, press Select. Press highlight Handset Tones and press Select. 3. Press or to highlight On or Off for Keypad to highlight On or Off for tones and then press Confirmation tones and select Save. Change the handset display contrast 1. Select Menu, scroll to display Settings and press Select. to highlight Display and press Select. 2. Press 3.
Settings The default setting for all call settings is On. If Auto answer is set to On you can answer a call by lifting the handset off the charger. If it’s set to Off, you’ll need to lift the handset off the charger and then press . If Auto end is set to On you can end a call by placing the handset back in the charger. If Auto end is set to Off, to you’ll need to press end the call.
Settings PBX access code If you’re connected to a switchboard, you might need to enter an access code (e.g.9) before each number is dialled. Your BT Elements 1K can store an access code which is automatically dialled before each number. If you wish to revert to not using a PBX access code, you need to go into the PBX code menu and delete all the digits by selecting Clear, then select Save. Set a PBX access code to display Settings and 1. Select Menu, scroll press Select.
Settings If you reset the handset settings all the handset settings will return to their default settings, e.g. the handset name, ringer melody, all volume levels, display and alarm settings. If you reset the base settings all the base settings will return to their default settings, e.g. the base ringer melody, all volume levels, PBX access codes and answer machine settings. to enter the old (current) 4 digit PIN first and then select OK. Then follow the prompts and enter the new 4 digit PIN). 4.
Settings 1. 2. 3. 4. 5. 6. Clear the handset and base user data Select Menu, scroll to display Settings and press Select. to highlight Reset and press Select. Press Press to highlight Clear user data and press Select. If the current system PIN is not 0000 you will be prompted to enter the PIN then press OK. If it is 0000, you will continue straight to step 5. Delete data on all handsets and base? is displayed, select Yes. Deleting all user data… is displayed.
Clock/Alarm If you didn’t set the time and date when you first set-up your phone then you will need to do so before you can set an alarm. The clock will also be displayed on the handset screen in idle mode. If you have subscribed to a Caller Display service the time and month will be set when you receive your first call but you will still need to set the year. The default time format is 12 hour. You must enter the full date: day, month and year.
Clock/Alarm Set an alarm 1. Select Menu, scroll to display Clock/Alarm and press Select. 2. Alarm is highlighted, press Select. 3. Press or to display the alarm frequency you want: Off, On once, On daily, Mon to Fri or Sat & and enter the alarm time, (you Sun then press will also need to select AM or PM if you have set and to select the 12 hour format), then press melody you want. Select Save.
BT Calling Features You need to subscribe to the specific BT Calling Feature to be able to use some of these services. You might have to pay a fee. For more details on BT’s Calling Features, go to bt.com/callingfeatures, refer to the user guide supplied when you subscribed to the services of your choice or call BT free on 0800 800 150. If you’re not connected to the BT network, some of these features may not be available. Call diversion services might allow other divert options.
BT Calling Features Cancel Ringback 1. Select Menu, scroll to display Calling Features and press Select. to highlight Cancel Ringback press Select. 2. Press 3. The service will be called and the display will show Cancelling. Follow the spoken instructions or listen for confirmation/status. Using Call Waiting 1. Select Menu, scroll to display Calling Features and press Select. until Call Waiting is highlighted, 2. Press press Select. or to highlight either Turn On, Turn 3.
BT Calling Features Reminder call lets you book an alarm call. Like an alarm clock, except it lets you book an alarm call days in advance. Set repeat reminders every day or as a one-off call to remind you of a specific event. Anonymous call reject blocks calls from withheld or anonymous numbers. If a caller withholds their number, they won’t be able to get through to you. For more information and general advice on handling unwanted calls please go to bt.com/unwantedcalls Using Reminder call 1.
Text messaging Your BT Elements 1K can send and receive text messages from participating networks and compatible landline telephones in the UK. The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the bt.com website at bt.com/terms. There is no subscription charge (other than the subscription to Caller Display). Visit bt.com to find out how much it costs to send a text message, the cost will depend on your call package.
Text messaging 2. Press until Settings is highlighted, press Select. 3. Press until Re-register is highlighted, press Select. Re-register to receive text messages is displayed, select Send. A text message containing the word ‘Register’ will be sent to the number 00000 and you will receive a confirmation message in return. The sent and drafts folders are populated on a first in, first out basis.
Text messaging To insert a template, scroll to highlight Insert template and press Select. Scroll to highlight the template you want then select Use. to highlight To delete the message, scroll Delete message and press Select. Delete message? will be displayed select Yes.
Text messaging If the Inbox is full you will see a warning message letting you know that no new text messages can be received until you delete some old messages, select OK to read your messages. Read messages 1. From the alert screen, select Read or from the home screen, highlight the icon then press . 2. A list of your received text messages will be displayed. To read a message, highlight it, then or to scroll through press , you can use the message if necessary. 3.
Text messaging i) To save this as a new contact, highlight New contact and press Select. Highlight the type of number, then press Select. Enter the contact name and select Save. ii) To add to an existing contact, highlight Add to contact and press Select. Scroll to highlight the entry you want and press Select. Highlight the number type where you want to save the number (Home, Work or Mobile) and press Select. Delete msgs. Press Select.
Text messaging You can change any of the 5 pre-populated templates to messages of your choice up to a maximum of 32 characters. If you delete all the characters in a template it will be displayed as ‘Empty template’ in the template list. The pre-populated templates are: Please call home I’ll be there at What time will you be home? I’ll call you back Happy Birthday! When a text message is received you will hear an audible alert.
Text messaging Service centre numbers To send and receive text messages you need the telephone number of your network’s text centre. If you accidentally delete the send or receive service centre numbers you will need to re-enter them in order for your text service to work. The send and receive centre numbers are pre-populated for BT’s PSTN text message service but you can change them to another service if you want to.
Using additional handsets You can register up to five GAP compliant handsets to your BT Elements 1K base to extend your phone system without needing to install telephone extension sockets for each new phone. If you’ve bought a BT Elements 1K multiple pack, any additional handsets come pre-registered to the base. However, if you purchase an additional handset separately, you must register it to your BT Elements 1K base before it can be used.
Using additional handsets 1. 2. 3. 4. 5. 6. De-register a handset Select Menu, scroll to display Settings and press Select. to highlight Registration and Press press Select. to highlight De-register handset and Press press Select. or to highlight the handset you wish Press to de-register and press Select. If the system PIN is not 0000 then you will be prompted to enter it, then select OK. If it is 0000, you will continue straight to point 6.
Using additional handsets You can also choose All handsets if you want to call all handsets registered to the base. If a handset answers, the handset name will be displayed on your screen. If an external call is received while an internal call attempt is being made, the internal call will be abandoned and all handsets registered to the base will ring and display the external call information. You can also choose All handsets if you want to call all handsets registered to the base.
Using additional handsets 3. When the other handset answers you can announce to the call and then select Transfer or press transfer the call. Hold a 3-way call Using your handset, you can hold a 3-way call with two external callers. Or, you can hold a 3-way call between 2 internal handsets and 1 external caller. Once the 3-way call is in progress other handsets registered to the base can join the call by pressing . 1. During a call, select Options. Multi call is highlighted, press Select. 2.
Help Phone doesn’t work • Have you charged the handset battery for 24 hours? See page 5. • Check that the mains power is correctly connected. No dial tone or line cord error message displayed on screen • Is the telephone cord plugged into the base and phone wall socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with the phone. • • • • Can’t make or receive calls Check that the mains power is correctly connected. The batteries may need recharging.
Help No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. • • • • Range icon flashes Make sure the handset is registered to the base, see page 70. Check that the mains power is correctly connected to the base. Check that the handset is within range of the base. If the batteries are low, place the handset on the base/charger to recharge. Can’t achieve full 1km range • Make sure you’ve attached the long range antenna, see page 7.
Help Can’t access your messages from another phone • Have you changed the remote access PIN? See page 48-49. Always keep a note of the new PIN in a safe place. • Has Remote access been turned off? To turn remote access on, see page 49. No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider? See page 34. • The caller may have withheld their number. • Network may not have the callers number information.
Help • Block nuisance calls may be switched on, see page 25. • Is the base ringer set to off? • You may have a faulty line or socket. Try using another socket or line. If you are a BT customer then please call 0800 800 151 or your network provider if you still have problems. Buzzing noise on my phone or on other electrical equipment nearby • Sometimes other electrical equipment can interfere with your BT Elements 1K if it’s placed too close.
Help Possible problems with text messaging • • • • Text messages cannot be sent The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket. There might be a fault on the line. Check your telephone line is working properly. You might have deleted the server number in error.
Help • Check service centre number is correct. • Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone displays your caller’s number when you receive an incoming call.
Help platform to register the new identity (i.e. send a text to 00000 from the product that you changed the Send & Receive numbers). You can then send and receive text messages from more than one product. Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111. • This may be due to your line being de-registered at the text service centre. Please see page 63 and repeat instructions to register to receive and send text messages.
General information Important Safety information This equipment is not designed for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Replacing the handset batteries After a time, you might find that the handset batteries run out of charge more quickly.
General information • It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference. • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning • Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
General information Guarantee Your BT Elements 1K is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Elements 1K or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.
General information Technical information How many telephones can I have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your BT Elements 1K has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.
For a Better Future We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract.
