BT Elements UG [4-1]:9068 BT Elements UG [3-2] User Guide BT Elements Digital Cordless Telephone 12/11/12 16:12 Page 1
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 2 Welcome… to your BT Elements Digital Cordless Telephone • Digital call quality with a ‘Best in Class’ range of up to 1000 metres outdoors and up to 150 metres indoors. • Rugged design and sturdy composition makes your BT Elements phone ideal for outdoor use. With a splash and dust-proof finish and also featuring a handy torch. • Handsfree operation for greater flexibility when on the phone.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 This User Guide provides you with all the information you need to get the most from your phone. You must first set up your phone before you can use it. This doesn’t take long and is easy to do. Just follow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Elements, please contact the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 4 12/11/12 16:12 Page 4 In this guide Getting started Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Getting to know your phone Handset and charger . . . . . . . . . . . . . . . . . .11 Handset display icons . . . . . . . . . . . . . . . . .12 Standby display . . . . . . . . . . . . . . . . . . . . . .13 Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 5 In this guide Restore default settings . . . . . . . . . . . . . . . .33 Restore default settings without a PIN . . . .33 Default settings . . . . . . . . . . . . . . . . . . . . . .34 Date and time settings Set the date . . . . . . . . . . . . . . . . . . . . . . . . .35 Set the time . . . . . . . . . . . . . . . . . . . . . . . . .35 Set the alarm . . . . . . . . . . . . . . . . . . . . . . . .36 Silence the alarm . . . . . . . . .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 6 12/11/12 16:12 Page 6 In this guide General information Safety information . . . . . . . . . . . . . . . . . . . .67 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Environmental . . . . . . . . . . . . . . . . . . . . . . .67 Product disposal instructions . . . . . . . . . . .68 Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Returning your phone . . . . . . . . . . . . . . . . .69 Technical information . . . . . .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 7 Getting started 7 The charger can then be located wherever you want in your house, provided it is within reach of a mains power socket. The handset can be charged using the charger. Handset range The BT Elements phone has a range of up to 1000 metres outdoors when there is a clear line of sight between the base and the handset. When there is no clear line of sight between the base and the handset, e.g.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 8 12/11/12 16:12 Page 8 Getting started Battery low warning If the symbol flashes in the display and you hear a warning beep every minute, you will need to recharge the handset before you can use it again. During charging, the will scroll in the display. symbol Battery performance To keep your batteries in the best condition, leave the handset off the base for a few hours at a time.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 9 Getting started Power adaptor cable Removing the batteries If you ever need to remove the batteries; unscrew the belt clip, remove the battery cover, pull the ribbon away from the handset and the batteries will be released. Telephone line cord (DO NOT connect to the wall socket until the handset is fully charged) 3. At the charger: Plug the charger power cord into the charger and the mains power wall socket.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 16:12 Page 10 Getting started IMPORTANT Before you wall mount, please check that: • you are not drilling into any hidden wiring or plumbing 3 8 10 12/11/12 50 • the mains power adaptor will reach the plug socket BT are not responsible for any damage / injury caused while attempting to wall mount your phone. 2. Insert the wall plugs provided into the holes and then insert the 2 screws, one into each hole.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 11 Getting to know your phone 11 Handset and charger Earpiece / receiver Display with orange backlight Backlight comes on when you receive a call or when any button is pressed. Secrecy / Clear / Back In talk mode, press to switch secrecy (mute) on/off, page 18. In entry mode, press to delete digits. In menu mode, press to move back to the previous screen or press and hold to exit and return to standby.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12 12/11/12 16:12 Page 12 Getting to know your phone Handset display icons – These are the symbols you will see on your handset’s screen EXT INT BT ELEMENTS Handset Displayed when the line is in use. EXT INT Ext Displayed when an external call is being received or in progress. EXT INT Int Displayed when an internal call is being received or in progress. New Calls (Telephone)* Flashes to indicate new Calls list entries.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 13 Getting to know your phone Standby display – When in standby, the display shows the handset name, handset number, the time and the range and battery icons. Time Shows the time in hours and minutes. Range Handset name Battery status HANDSET 1 Handset number Base Power / In use / Calls light / Message Indicator Illuminates when the power is connected.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 16:12 Page 14 Getting to know your phone Navigating the menus Exit or go back one level in the menu Press to go back one level. Press repeatedly to exit and return to standby. Your BT Elements has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page. When the handset is switched on and in standby: Menu 1.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 15 Getting to know your phone Menu map Phonebook Add Entry Modify Entry Delete Entry SMS Inbox Personal SMS Write Delete All SMS Settings Msg Alert Send Service Rcv Center Send Center Terminal No Setup Base Volume Base Melody Del Handset Pin Code Dial Mode Recall Mode Default Handset Beep Keytone Low Battery Out Of Range Int Ring Vol Ext Ring Vol Int Melody Ext Melody Auto Answer Handset Name Language Key Lock ? Date & Time Set Dat
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 16 12/11/12 16:12 Page 16 Using the phone Switch the handset power on/off When you make a call, the backlight on the handset display comes on and the In Use light on the base flashes. To switch off: 1. Press and hold until the display goes off. To switch on: 1. Press and hold back on. for 3 seconds and the display will come Make an external call Press to enter a pause in the dialling sequence. 1. Lift the handset and press are displayed. .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 17 Using the phone Receive a call When you receive a call, the phone rings, the INTEXT symbol flashes, the keypad backlight comes on and the Calls light on the base flashes. Call is displayed and the INTEXT or INTEXT symbol flashes to let you know if it is an external or internal call. 1. If your handset is on the charger and auto-answer is on: pick up the handset to answer the call.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 18 12/11/12 16:12 Page 18 Using the phone Secrecy (mute) During a call, you can mute the microphone and talk to someone nearby without your caller hearing. Secrecy 1. Press . Mute is displayed while the microphone is muted and your caller cannot hear you. 2. Press Secrecy again to resume your conversation with your caller. Handsfree Handsfree lets you talk to your caller without holding the handset.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 19 Using the phone Switch to handsfree during a call During a handsfree call, press or to change the volume. During a call: To switch handsfree off and return to the handset at any time, press . 1. Press Handsfree 2. Press Handsfree . The call is transferred to the loudspeaker. to end the call. Redial The last 10 telephone numbers called are saved to a redial list.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 20 12/11/12 16:12 Page 20 Using the phone 3. Press press 4. Press , Delete? is displayed, press to cancel. Menu to confirm. Or to return to standby. Delete the entire redial list 1. Press . The last number called is displayed. 2. Press and hold confirm. Or press 3. Press , Delete All? is displayed, press to cancel. Menu to to exit and return to standby. Copy a redial list number to the phonebook 1. Press . The last number called is displayed.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 21 Using the phone 7. Press to exit and return to standby. Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around. You can also lock the keypad using the handset settings menu, see page 29. To lock the keypad: 1. Press and hold symbol. for 3 seconds. The display shows the IMPORTANT If the keypad is locked you will NOT be able to dial the emergency numbers 999 and 112.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 22 12/11/12 16:12 Page 22 Using the phone To switch off: 1. Release Torch to switch the torch light off. Paging Paging calls cannot be answered by a handset. The paging ring will stop automatically after 30 seconds if no button is pressed and your handset will return to standby. You can alert a handset user that they are wanted or locate a missing handset. 1. Press on the base.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 23 Using the phone 4. Enter a name using the keypad and press Menu To enter a space press . 5. Enter a telephone number using the keypad and Menu press . 6. Use or to scroll through and hear a sample of Menu each melody. When you hear the melody you want, press to confirm. 7. Press repeatedly to exit and return to standby. to open the phonebook list. 2. Use or to scroll and find the entry you want or search alphabetically. 3.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 24 12/11/12 16:12 Page 24 Using the phone To see the number before dialling, with the entry name displayed, Menu press . If the number has more than 12 Menu digits, press to view the remaining digits. To search alphabetically Press the relevant keypad button, e.g. for TOM, press then scroll or through the entries under T. To exit press . To return to standby from the main menu at any time, press .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 25 Handset menu 25 Keypad beeps Your BT Elements phone has a selection of beeps / warning tones which can be set to on, to alert you to certain situations: Key tones – where a beeps sounds every time a keypad button is pressed (to confirm the button press). If you switch key tones off, you will not hear any confirmation tones when altering settings.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 26 12/11/12 16:12 Page 26 Handset menu Handset ringer volume The handset has 6 ringer volume settings: Off and 1–5 where, 1=low and 5=high. 1. Press Menu to open the main menu. 2. Press or 3. Press or until Handset is displayed, then press Ring Vol and press 4. Press press You will hear a sample ring for all settings (except Off). Menu 5. Press Menu . to select either Int Ring Vol or Ext .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 27 Handset menu Handset name You can give your handset a name to personalise it if you are using more than one handset. The maximum number of characters is 10. 1. Press Menu to open the main menu. 2. Press 3. Press press Menu or until Handset is displayed, then press or to display Handset Name and Menu . . 4. The existing handset name is displayed, followed by a flashing cursor.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 28 12/11/12 16:12 Page 28 Handset menu 4. Press press Menu 5. Press or to highlight the language you want and to confirm. repeatedly to exit and return to standby. Auto answer If you set auto answer to On, when you receive an incoming call and the handset is in the charger, you can pick it up to answer the call. You do not need to press . 1. Press 2. Press 3. Press Menu to open the main menu. or or 4. Press or to confirm. 5.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 29 Handset menu Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around. To lock the keypad: 1. Press Menu 2. Press 3. Press confirm. You can also lock the keypad using the button, see page 21. to open the main menu. or or until Handset is displayed, then press to display Keylock? and press Menu Menu to . While the keypad is locked, the icon will be displayed. To lock the keypad: 1.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 30 12/11/12 16:12 Page 30 Set-up menu Base ringer volume The base has 6 ringer volume settings: Off and 1–5 where, 1=low and 5=high. 1. Press Menu 2. Press Menu . to open the main menu. or until Setup is displayed, then press 3. Base Volume is displayed, press You will hear a sample ring at the base for all settings (except Off). 4. Press press Menu 5. Press Menu . or to highlight the volume you require and to confirm.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 31 Set-up menu PIN code Your BT Elements has a security PIN code which you will need to change some of the settings on your phone. The default PIN code is 0000. You may want to change this to prevent unauthorised changes to your settings. 1. Press Menu 2. Press to open the main menu. or 3. Press or until Setup is displayed, then press to select Pin Code and press 4. Enter the current 4 digit PIN code and press 5.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 32 12/11/12 16:12 Page 32 Set-up menu Switch temporarily to Tone dialling If the dial mode is set to pulse dialling you can switch temporarily to tone dialling for the duration of the call. After you press to get a line, press and hold before you enter the telephone number. The number you enter will be dialled out using tone dialling. 3. Press 4. Use press or Menu 5. Press to select Dial Mode and press Menu .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 33 Set-up menu Restore default settings You can restore your BT Elements phone to its default (original) settings as described on page 34. 1. Press 2. Press 3. Press Menu Please note, restoring the default settings will delete your phonebook, redial and calls list. to open the main menu. or or until Setup is displayed, then press to select Default and press 4. Enter the 4 digit PIN code and press Menu Menu Menu . . .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 34 12/11/12 16:12 Page 34 Set-up menu 4. Replace the battery compartment cover and belt clip.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 35 Date and time settings 35 Set the date 1. Press 2. Press press Menu Menu to open the main menu. or until Date & Time is displayed, then . 3. Set Date is displayed, press Menu . 4. Enter the date (dd/mm) e.g. for 15th February, press 1, 5, 0, Menu 2, then press . 5. Press repeatedly to exit and return to standby. Set the time 1. Press 2. Press press 3. Press Menu Menu to open the main menu.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 36 12/11/12 16:12 Page 36 Date and time settings Set the alarm When the alarm is set the symbol will be displayed when in standby mode. You can use your BT Elements phone as an alarm clock. 1. Press Menu to open the main menu. or until Date & Time is displayed, then 3. Press or to select Set Alarm and press 4. Press or to select either: 2. Press press Menu . On to switch the alarm on and press Menu . Menu .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 37 BT Calling Features Caller Display If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call. If your caller’s name and number are stored in the phonebook and a name/number match is found, you will see the caller’s name alternating with their telephone number on the display.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 38 12/11/12 16:12 Page 38 BT Calling Features If there are no entries, Empty will be displayed. It may take a couple of seconds for the display to show the telephone number or name for an incoming call. The display will initially display Call followed by the number. Your BT Elements can display numbers up to 20 digits and names up to 12 characters. If a caller has withheld their number, Withheld will be displayed.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 39 BT Calling Features 2. Use or to scroll through the list to the number you want to store. 3. Press Menu repeatedly until Add? is displayed, then press 4. Enter a name using the keypad, then select the Menu Menu . option. 5. The number is displayed, (if necessary, edit the number), then Menu press . 6.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 40 12/11/12 16:12 Page 40 BT Calling Features Press and hold is displayed. 4. Press Menu to delete all entries. Delete All? to confirm you want to delete. Or Press 5. Press if you decide not to delete. to return to standby. If you experience any problems, please call the Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 41 Text messaging Welcome to the BT text messaging service on your BT Elements. Your BT Elements phone can send and receive text messages from participating mobile networks and compatible landline telephones in the UK. The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 42 12/11/12 16:12 Page 42 Text messaging At any time, press to go back to the previous screen, or press repeatedly to cancel and return to standby. In order to send and receive text messages you must not withhold your number. On most networks if you normally withhold your number the 1470 prefix presents your number for you. Send a text message 1. Press Menu 2. Press to open the main menu. or 3.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 43 Text messaging Entering text A single text can be up to 160 characters. Standard text entry With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen. For example, to write the word “Hello”, press twice, twice, three times, three times and three times. See page 14 for the complete character map. Writing tips for text entry 1.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 44 12/11/12 16:12 Page 44 Text messaging You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service. 6. The cursor automatically moves to the right after a couple of seconds. So when the next letter is on the same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 45 Text messaging To view further messages or to view old messages: 1. Press Menu 2. Press to open the main menu. until SMS is displayed, then press or Menu . 3. Press or until Inbox is displayed, then press Menu . The telephone number of the most recent message is displayed. 4. Press and press or Menu to scroll through the list of messages to open and read a message. Messages marked * are new (unread) messages.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 46 12/11/12 16:12 Page 46 Text messaging The last message sent will be saved and displayed when you next go to write a message. Press Menu . Press Menu again to confirm. Forward – to forward the message to another number. Press Menu . The message is displayed. Press Menu . Either enter the number you want to send to using the Menu keypad and press .
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 47 Text messaging If you accidentally delete the SEND or RECEIVE Service Centre numbers you will need to re-enter them in order for your text service to work. If you have more than one ‘Server Centre’ stored on your BT Elements phone you will need to select which one you want to use for sending (see next section). Your BT Elements phone can store 2 SEND Service Centre numbers and 2 RECEIVE Service Centre numbers.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 48 12/11/12 16:12 Page 48 Text messaging Or, if a number is already stored, it will be displayed. To edit the number, use to delete existing digits and enter new Menu ones using the keypad and press . 7. Press repeatedly to exit and return to standby. Select a Send Service Centre number If you have more than one Service Centre stored on your BT Elements you will need to select the one you want to use for sending.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 49 Text messaging Message alert beeps When you receive a text message, the message alert beeps will sound. These beeps can be switched on or off. 1. Press Menu to open the main menu. 2. Press press Menu . 3. Press press Menu . 4. Press press Menu . or until SMS is displayed, then or until SMS Settings is displayed and or until Msg Alert is displayed and 5. Press or to confirm. 6.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 50 12/11/12 16:12 Page 50 Text messaging If people do not include the terminal number, the messages will be stored in the Common Box and will be accessible to all users of your BT Elements phone. Using sub-addresses to keep your messages private Your BT Elements is pre-set to make all text messages available to every handset user with all messages sent from and received via a ‘General Inbox’ (terminal number 0).
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 51 Text messaging 4. Press press Menu or until Terminal No is displayed and . 5. Press to delete the existing terminal number (the default is 9) and enter a new one using the keypad (the choice is 6, 7 Menu or 8), then press to confirm. 6. Press repeatedly to exit and return to standby.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 52 12/11/12 16:12 Page 52 Text messaging 4. Press Press Menu 5. Press or to scroll through the list of messages. to view the full details for each message. repeatedly to exit and return to standby. Message memory full When the SMS message memory is full, Memory Full will be displayed. So that you can continue to send and receive messages, you will need to delete some/all old messages. Delete all messages from the Inbox/your personal message box 1.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 53 Using additional handsets 53 You can use up to five GAP compatible handsets with your BT Elements base to extend your phone system without needing to install extension sockets for each new phone. Your BT Elements handset can be registered to up to 4 bases. You can then select the base you would prefer to use. You need to register any additional handsets you purchase to your BT Elements base.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 54 12/11/12 16:12 Page 54 Using additional handsets When the base is located, your handset will display the base Menu ID number, press to confirm registration to this base or cancel by pressing . If registration is unsuccessful, the handset will return to standby mode. Try moving closer to the base you want to register to and following the registration procedure again.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 55 Using additional handsets Registering your BT Elements handset to another base 1. Follow the instructions shown in the other manufacturer’s guide to put the base into registration mode. 2. Follow steps 2 to 6 of ‘Registering a new BT Elements handset’ on page 53 to register the handset. Select a base If your BT Elements handset is registered to more than one base, you can select which base to use.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 56 12/11/12 16:12 Page 56 Using additional handsets De-register a handset You cannot de-register the handset you are using. 1. Press 2. Press 3. Press Menu to open the main menu. or until Setup is displayed, then press to select Del Handset and press or 4. Enter the 4 digit PIN code, then press Menu Menu Menu . . . 5. Enter the number of the handset to be removed (1–5) using the keypad.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 57 Using additional handsets Transferring calls You can transfer an external call to another handset registered to the base. During a call: 1. Press . The external caller will be put on hold. 2. Enter the internal handset number that you want to transfer the call. The called handset will ring. At the called handset, the user can press the call. If you want to cancel the call transfer, press . to answer 3.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 58 12/11/12 16:12 Page 58 Using additional handsets 3-Way Call You can hold a 3-way conference call between 2 internal handsets and 1 external handset. During a call: 1. Press . The external caller will be put on hold and will hear a tone. 2. Enter the internal handset number that you want to hold the 3-way call with. 3. When the internal handset user answers, press the 3-way call. 4. Either internal handset can press 3-way call.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 59 Help Phone does not work • Have you installed the batteries correctly? See page 7. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with the phone. Cannot dial out or receive calls • Check that the mains power is correctly connected.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 60 12/11/12 16:12 Page 60 Help No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. icon flashes • Is the handset registered correctly to the base, see page 53. • Check that the mains power is correctly connected. • Check that the handset is within range of the base. icon flashes • The batteries are low, place the handset on the base/charger to recharge.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 61 Help Cannot register a handset to a base • You can register a total of 5 handsets to your BT Elements base and you can register your BT Elements handset to up to 4 bases. Check that you have not exceeded the limits. • Check that you have entered the correct PIN number (default PIN 0000). • Check that you are at least one metre away from other electrical equipment to avoid interference when registering.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 62 12/11/12 16:12 Page 62 Help Possible problems with text messaging Text messages cannot be sent and screen displays Send Fail • The base station power supply or telephone line cord might not be properly connected. Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket. • There might be a fault on the line. Check your telephone line is working properly.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 63 Help • If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message. Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111. • This may be due to your line being de-registered at the text service centre.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 64 12/11/12 16:12 Page 64 Help Billing enquiries • Refer to the telephone number shown on your telephone bill. Other functions and services available from the text messaging service • By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled. 1. Press Menu to open the main menu. 2. Press or 3.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 65 Help If you are sending a message from a fixed line phone to another fixed line phone • Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g. ‘Hello I will be home late’.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 66 12/11/12 16:12 Page 66 Help Replacing the handset batteries After a time, you may find that the handset batteries are running out of charge more quickly. This is a standard sign of wear and the batteries will need replacing. 1. Unscrew and remove the belt clip and battery compartment cover. You can use a coin if you don’t have a screwdriver handy. 2. Remove the old batteries. 3.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 67 General information Safety information • Only use the power supply suitable for the BT Elements range. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the base mains power supply is 040497 and the item code for the charger mains power supply is 043317. • Use only the approved rechargeable batteries supplied.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 68 12/11/12 16:12 Page 68 General information Product disposal instructions Guarantee The symbol shown here and on the product means that the product is classed as Electrical or Your BT Elements is guaranteed for a period of 12 months from the date of purchase. Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 16:12 Page 69 General information Outside of the 12 month guarantee period: Technical information If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. How many telephones can I have? We recommend that you contact BT’s approved repair agent Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.
BT Elements UG [4-1]:9068 BT Elements UG [3-2] 70 12/11/12 16:12 Page 70 General information For your records Connecting to a switchboard Date of purchase: This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.
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BT Elements UG [4-1]:9068 BT Elements UG [3-2] 12/11/12 For a Better Future 16:12 Page 72 We’re always looking to make our products last longer and use less power, so we don’t have such a big impact on the environment. To find out about what we are doing, visit bt.com/betterfuture Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time.
