User Guide BT FREESTYLE 3500
Welcome… to your BT Freestyle 3500 digital cordless telephone and answering machine ■ Digital call clarity with up to 300m range outdoors and up to 50m indoors (in ideal conditions). ■ Directory – lets you store up to 30 names and numbers for easy dialling. ■ Caller Display - lets you see who’s calling and your phone stores details of the last 10 callers in a Calls list.1 ■ Digital answering machine with up to 15 minutes recording time.
This User Guide provides you with all the information you need to get the most from your phone. You must first set up your phone before you can use it. This doesn’t take long as it is easy to do. Just follow the simple instructions on the next few pages.
In this guide Getting started . . . . . . . . . . . . . . . . . .6 Location . . . . . . . . . . . . . . . . . . . . . . .6 Setting up . . . . . . . . . . . . . . . . . . . . . .6 Set the day and time . . . . . . . . . . . . . .8 Setting up the charger . . . . . . . . . . . . .9 Getting to know your phone . . . . . . .11 Handset display icons . . . . . . . . . . . . .12 Base & Charger . . . . . . . . . . . . . . . . . .13 Navigating the menus . . . . . . . . . . . . .14 Handset menu map . . . . . . . . .
In this guide Dial mode . . . . . . . . . . . . . . . . . . . . . .34 PBX access . . . . . . . . . . . . . . . . . . . . .35 Restore default settings . . . . . . . . . . . .36 Caller Display . . . . . . . . . . . . . . . . . . .37 Calls list . . . . . . . . . . . . . . . . . . . . . . .37 View/dial a number . . . . . . . . . . . . . . .37 To copy a Calls list number to the directory . . . . . . . . . . . . . . . . . .38 Delete a number . . . . . . . . . . . . . . . . .38 Delete the entire Calls list . . .
Getting started WARNING Do not place your BT Freestyle 3500 in the bathroom or other humid areas. Handset range The BT Freestyle 3500 has a range of 300 metres outdoors when there is a clear line of sight between the base and the handset. Any obstruction between the base and handset will reduce the range significantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.
Getting started 2. Batteries will come inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries. 3. Place the handset on the base to charge the batteries for at least 16 hours. The main handset is pre-registered to the base as –1– (Handset 1). This is shown on the display. When the handset is fully charged the display shows the symbol. 4. After 16 hours, connect the telephone line cord to the base and plug the other end into the wall socket.
Getting started The charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New batteries can be obtained from the BT Freestyle Helpline 0870 240 3962. Batteries and handset may become warm during charging. This is normal. Your BT Freestyle 3500 uses the 24 hour clock.
Getting started BT Freestyle 3500 multiple pack owners only Location You need to place your BT Freestyle 3500 charger close enough to a mains power socket so that the cable will reach. Setting up the charger Under no circumstances use nonrechargeable batteries. Only use NiMH rechargeable batteries with a recommended capacity of 750mAh. Using inappropriate batteries will invalidate your guarantee and may damage the telephone.
Getting started 2. Batteries will come inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries. 3. Place the handset on the charger and charge for at least 16 hours. Your BT Freestyle 3500 multiple pack is now ready for use. If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.
Getting to know your phone 11 Handset Up From standby, press to display the Redial list. Use to scroll up through a menu or list. During a call, press to adjust the earpiece volume, (press to confirm), page 17. Clear Press to go back to previous display. Press and hold to return to standby. Used to delete digits and to switch Secrecy on and off, page 18. Handsfree Press to activate handsfree (loudspeaker) mode (button lights up red), page 17. 1 Press and hold to dial out 1571. page 33.
Getting to know your phone Handset display icons These are the symbols you will see on your handset’s display. UP/DOWN When scrolling through the menu ANTENNA Steady when in range. Flashing when out of range. HANDSET Handset in use Incoming call HANDSFREE Handsfree on MUTE Secrecy on TAPE Answer machine on. Flashes when new messages are waiting on your answer machine.
Getting to know your phone Base BT Freestyle 3500 Find Find Press to page/locate a handset, page 22. Charger (For multiple pack users only) If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.
Getting to know your phone Navigating the menus Your BT Freestyle 3500 handset features an easy to use menu system. Have a look at the menu map on the next page. When the handset is switched on and in standby: 1. Press to open the main menu and select the function you want by pressing the or button. For example, to change the ringer melody: 1. Press to open the main menu. 2. Press press or . until the display shows Setup h/set and 3. Ring melody is displayed, press melody is played for 5 seconds.
Getting to know your phone Handset menu map Answer machine • Ans Settings • Del all old • Play message Redial • Select • Store No. • Delete • Delete list Calls List • Select • Store No. • Delete • Delete list Internal Setup h/set • Ring melody • Ring volume • Tones • Language • Reset Setup base • Change PIN • Voice mail • Dial mode • PBX access • Reset Date/Time Menu navigation Press or Press to select an option. Press to go back to the previous display screen.
Using the phone Call timer Your handset automatically displays the duration of every external call. The call time will remain on the display until 2 seconds after the call has ended. Make a call 1. Press . Enter the telephone number and the number is dialled. Preparatory dialling Use preparatory dialling to see and check the number on the display before you dial out.
Using the phone Or If the handset is on the base/charger, lift the handset to answer the call. Earpiece volume If two handsets are engaged on an internal call and an external incoming call is received, beeps will be emitted at both internal handsets. The internal call has to be ended before the external call can be answered. During a call: The earpiece volume can only be changed when you are on a call. To increase the volume Press , then press to confirm.
Using the phone Switch to handsfree during a call Range Indicator The icon on the display indicates when you are in range of the base. If Searching is displayed, you are out of range and will need to move closer to the base. During a call: 1. Press . The call is transferred to the loudspeaker. 2. Press to toggle between Handsfree and the handset. 2. Press to end the call. Secrecy During a call, you can talk to someone nearby without your caller hearing. 1. Press .
Using the phone Redial Your BT Freestyle 3500 stores the details of the last 10 calls made into a redial list. Stored redial numbers can be up to 20 digits long. 1. Press , to open the main menu. 2. Press to display Redial and press redial list. 3. Press called. or 4. Press to display the to select any of the last 10 numbers or Instead of accessing the redial list via the menu, you can press from standby.
Using the phone For help with entering names see page 25. 6. Stored is displayed. Press and hold standby mode. to return to To delete a number from the redial list 1. Press , to open the main menu. 2. Press or redial list. to display Redial. Press to display the 3. With any of the redial numbers displayed, press 4. Press or to display Delete and press 5. Delete? is displayed, press . to select. again to confirm. 6. Deleted is displayed. Press and hold standby mode.
Using the phone 5. Delete list? is displayed, press 6. Deleted is displayed. Press mode. again to confirm. to return to standby Keypad lock You can lock the keypad to prevent accidentally dialling numbers while carrying the handset around. 1. Press and hold displayed. for 1.5 seconds until the 2. To unlock the keypad, press and hold icon is again. When the keypad is locked incoming calls can still be answered. Once the call has ended, the keypad lock is reactivated.
Using the phone You cannot answer the ringing handset as you would a call. Stopping the ring at a handset stops the ring at that handset only. Find the handset(s) You can alert handset users that they are wanted or locate a missing handset. 1. Press Find on the base. The handset(s) ring. 2. Press Find on the base again or press handset to stop the handset ringing. on the Making internal calls If you purchased a BT Freestyle 3500 multi-pack, you can make internal calls between handsets. 1.
Using the phone Receiving internal calls When you receive an internal call, the calling handset number will be shown on the handset display. 1. Press or to answer the call, If two handsets are engaged on an internal call and an external incoming call is received, beeps will be emitted at both internal handsets. The internal call has to be ended before the external call can be answered. Transferring calls If using a BT Freestyle 3500 multi-pack, you can transfer an external call to the other handset. 1.
Using the phone 3-Way conference calls If using a BT Freestyle 3500 multi-pack, you can hold a 3-way conference call with an external caller and the other internal handset. To put an external call on hold during a conference, press End Conf will be displayed. Press to confirm. To take the external caller off . Conference will hold, press be displayed, press to confirm. 1. During an external call, press then or until to confirm. the display shows Internal. Press 2.
Directory 25 You can store up to 30 numbers in the directory of each of your BT Freestyle 3500 handsets for quick and easy dialling. Numbers can be up to 20 digits long. Directory entries are stored alphabetically. 1. Press to open the directory. The first entry is displayed. , New is displayed, press again to select. 3. Number is displayed, enter the number for the entry using the keypad and press to store. 4. Name is displayed, enter a name for the entry using the keypad and press to save. 5.
Directory Character map Key Alphanumeric Number (For Phone book & Service, including upper & lower case) 1st space A a D d G g J j M m P p T t W w . .
Directory Dial/view a number 1. Press to open the directory. The first entry is displayed. 2. Press or to scroll through the directory to the entry you want. Insert a pause in a number You may need to do this if you are connected to a switchboard. When entering a number, usually after entering the switchboard access code (e.g. 9) press and hold 0 until P appears in the display.
Directory See page 25 for help with entering names. 5. The name is displayed followed by a flashing cursor. Edit the name using to delete incorrect characters and enter new ones using the keypad, then press to save. 6. Stored is displayed. Press and hold standby mode. to return to Delete a directory entry If you have purchased a BT Freestyle 3500 Twin, entries are only deleted on the handset you are using. 1. Press to open the directory. The first entry is displayed. 2. Press or you want. 3.
Handset settings Ringer melody There are 6 different ringer melodies to choose from. 1. Press to open the main menu. 2. Press press or . until the display shows Setup h/set and 3. Ring melody is displayed, press melody is played for 5 seconds. to select. The current 4. Press or to select your preferred melody. 5. Press to store. You hear a confirmation tone and Stored is displayed. 6. Press and hold to return to standby. Ringer volume There are 5 different ringer volume levels to choose from.
Handset settings 4. Press or to select your preferred volume. 5. Press to store. You hear a confirmation tone and Stored is displayed. 6. Press and hold to return to standby. Handset tones on/off Your BT Freestyle 3500 has a series of tones designed to alert you to certain situations. A tone will sound: when the battery is low; when you move out of range of the base and there is no coverage; to confirm each button press (key beeps). You can switch the handset tones on or off. 1.
Handset settings 6. You hear a confirmation tone and Stored is displayed. 7. Press and hold to return to standby. Display language You can select from 3 different languages for your handset display. 1. Press to open the main menu. 2. Press press or . until the display shows Setup h/set and 3. Press select. or until Language is displayed, press to 4. Press or to select the language you want and press to select. You hear a confirmation tone and Stored is displayed. 5.
Handset settings Restore default settings You can reset your BT Freestyle 3500 handset to its default (original) settings. 1. Press to open the main menu. 2. Press press or . 3. Press or confirm. until the display shows Setup h/set and until Reset is displayed, press 4. Reset? is displayed. Press to . Stored is displayed.
Base settings 33 Change PIN code Your System PIN can help prevent unauthorised users from changing the settings on your phone. 1. Press to open the main menu. 2. Press press or . until the display shows Setup base and 3. Change PIN is displayed, press displayed. The default PIN setting is 0000. If you change your PIN, keep a note of the new number by writing it in the space provided on page 61. If you enter the wrong PIN code Wrong PIN will be displayed. to select. Enter PIN is 4.
Base settings To change your mailbox number: 1. Press to open the main menu. 2. Press press or . 3. Press press or until the display shows Voice mail and . . Mailbox No is displayed press until the display shows Setup base and 4. The current mailbox no.is displayed. Press to delete the current number then enter your desired number. 5. Press . Stored will be displayed.
Base settings 4. Press or to display either Tone or Pulse and press . You hear a confirmation tone and Stored is displayed. 5. Press and hold to return to standby. PBX access PBX access can be set to any number between 0 and 9. If the first number you dial is the same as the PBX access code a 2.5 second pause will be inserted prior to the rest of the number being dialled. 1. Press to open the main menu. 2. Press press or . 3. Press press or until the display shows PBX Access and to select.
Base settings Restore default settings You can reset your BT Freestyle 3500 base to its default (original) settings. The default PIN code is 0000. 1. Press to open the main menu. 2. Press press or . until the display shows Setup base and 3. Press select. or until Reset is displayed, press to 4. Enter PIN is displayed. Enter the 4 digit PIN code using the keypad and press . 5. Reset? is displayed. Press displayed. 6. Press and hold to confirm, Stored is to return to standby.
Caller Display 37 Caller Display If you subscribe to Caller Display, you can see your caller’s number (provided it is not withheld) on your handset display before you answer the call. If you have stored a name for the calling number in your handset directory, the name will be displayed instead. Calls list IMPORTANT To use Caller Display you must first subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.
Caller Display Instead of accessing the Calls list via the menu, you can press from standby. 3. The most recent missed call is displayed. Press to scroll through the Calls list. If a number is stored in the Directory, the caller’s name will be displayed instead of the number. 4. Press If there are no Calls list numbers stored, Empty will be displayed. or or to dial the number displayed. To copy a Calls list number to the directory 1. Press , to open the main menu. 2.
Caller Display 3. Press or to scroll through the Calls list to the entry you want and press to select. 4. Press or to display Delete and press 5. Delete? is displayed, press to select. again to confirm. 6. Deleted is displayed. Press and hold standby mode. to return to Delete the entire Calls list 1. Press , to open the main menu. 2. Press to display Calls List and press The most recent missed call is displayed. to select. 3.
BT Calling Features By pressing the button on the handset your BT Freestyle 3500 gives you easy access to a range of prestored BT Calling Features. These are: Helpdesk. Divert On. Check Divert. Call Wait Off. Dir. Enquiries. Divert Off. Call Wait On. Check Call Wait. BT Helpdesk 1. Press , Helpdesk is displayed. Press or . The BT Helpdesk for this product will be automatically dialled.
BT Calling Features 3. Press or to dial the number. 4. Follow the spoken instructions. Call Divert Off 1. Press then scroll to Divert Off and press 2. Select is displayed, press number is displayed. 3. Press or . to confirm and the stored Call Diversion services may allow other divert options. Check with your network provider for details. For further information, see the BT Calling Features User Guide supplied when you subscribe to the services of your choice. to dial the number. 4.
BT Calling Features Call Waiting On For this feature to work you must subscribe to a Call Waiting service from your network provider. A quarterly fee is payable. Call Waiting lets you know if another person is trying to contact you whilst on a call. If a second caller rings you will hear a beep in the handset. Pressing the button allows you to switch between callers. 1. Press then scroll to Callwait On and press 2. Select is displayed, press number is displayed. 3. Press or .
BT Calling Features Check Call Waiting 1. Press then scroll to Callwait? and press 2. Select is displayed, press number is displayed. 3. Press or . to confirm and the stored to dial the number. 4. Listen to hear the status of your Call Waiting. Add/edit a service 1. Press then scroll to the service you want to edit . or to display Empty and press . If there is a 2. Scroll to display Change and press previously stored number, this will be displayed. 3.
BT Calling Features Delete a service If you are not connected to the BT network, some of these services may not be available. Please contact your Network Provider. If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com 1. Press press then scroll to the service you want and . 2. Scroll to display Delete and press displayed. . Delete? is 3. Press to confirm. Deleted is displayed. After 2 seconds the display shows Empty. 4.
Answering machine Your BT Freestyle 3500 can digitally record up to 15 minutes of messages. Each message can be up to a maximum of 3 minutes long. You can operate your BT Freestyle 3500 from: the handset remotely from any external Touchtone™ telephone. Your BT Freestyle 3500 comes with two pre-recorded outgoing messages, one for Answer and Record mode and one for Answer Only mode. You can also record your own outgoing message.
Answering machine If you have not already set the day and time, you will need to do this so that you will know when each message was received, see page 8. Call Screening When a caller is leaving a message Screen? appears on the display. Pressing allows you to monitor the message being left without the caller hearing you. You can then press accept the call or monitoring. The display shows **Listen**. Listen to the voice prompt, “To hear the main menu, press 1”. 3. Press to hear the menu choices. 4.
Answering machine Answer Only This does not allow your caller to leave a message. The pre-recorded message is “Hello, your call cannot be taken at the moment, and you cannot leave a message, so please call later.” Select answer mode 1. Press twice to enter the answering machine mode. 2. Press or to select. until Ans settings is displayed and press The display shows Listen. Listen to the voice prompt, “To hear the main menu, press 1”. 3. Press to hear the menu choices. 4.
Answering machine 2. Press or until Ans settings is displayed and press to select. Listen to the voice prompt, “To hear the main menu, press 1”. 3. Press to hear the menu choices. 4. Press . Speak your message clearly after the tone. 5. To end recording, press back for checking. . Your message is played Play/check outgoing message 1. Press twice to enter the answering machine mode. 2. Press or until Ans settings is displayed. Press to select.
Answering machine menu, press 1”. 3. Press to hear the menu choices. 4. Press . Your outgoing message begins to play. 5. During playback, press . The message stops and the pre-recorded outgoing message is played in its place. Message playback When you have new messages stored on your BT Freestyle 3500 answering machine, the symbol will flash. Playing messages 1. Press twice to enter the answering machine mode. Play message is displayed. 2. Press .
Answering machine Press to replay the current message. Press again to go to the start of the previous message. Press to skip to the next message. Press to delete the current message. 3. Press and hold mode. at any time to return to standby Adjust volume for message playback 1. During message playback, press reach the required level. or , until you Delete all old messages 1. Press twice to enter the answering machine mode. 2. Scroll to Del all old and press 3. Delete all? appears.
Answering machine Memory full If the memory becomes full when a caller is leaving a message the machine announces “Memory full, thank you for calling” and hangs up. When the memory is full, your answering machine will automatically switch to Answer Only mode. You must delete messages to allow for more messages to be recorded, see page 50. Answer delay Answer delay sets the number of times your BT Freestyle 3500 will ring before the answering machine picks up your call. The default setting is 6 rings.
Answering machine Remote access Keep a note of your remote access code by writing it in the space provided on page 61. Time saver If you have set the answer delay to Time Saver, your answering machine will answer after 2 rings if you have new messages. If you do not have new messages it will answer after 6 rings. This enables you to hang up if you hear more than 2 rings before you are connected, saving you the cost of a call. See Answer delay, page 51.
Answering machine Message playback When you have accessed your answering machine, you can operate it using the keypad numbers on the phone you are using.
Help If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com Earpiece volume too quiet even when set to maximum volume? Did you press after changing the volume setting? After using volume, pressing saves the new setting, see page 17. or to adjust the Handset not registering? Is Searching displayed on the handset? Check that the base is plugged into the mains power and switched on.
Help No connection between handset and base You may be out of range, is the symbol flashing? If so, move closer to the base. Handset is not charging properly Make sure the handset is placed properly on the base/charger. When charging, the battery symbol is shown filling up. Clean the charging contacts with a soft, slightly damp (not wet) cloth. Handset does not ring Check that the batteries are inserted correctly. Check that the handset ringer has not been switched off, see page 21.
General information Safety information Only use the power supply supplied with your BT Freestyle 3500. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. Only use the telephone line cord supplied with your BT Freestyle 3500, otherwise your telephone may not work correctly. For the handset, use only AAA Nickel Metal Hydride (NiMH) rechargeable batteries with a minimum capacity of 750mAh.
General information Cleaning Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental Do not expose to direct sunlight. The BT Freestyle 3500 handset may become warm when the batteries are being recharged. This is normal. We recommend that you do not place the product on antique/veneered wood to avoid damage.
General information Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
General information Connecting to a switchboard Switchboard compatibility This telephone may be connected to most types of switchboard, however in the event of any difficulties, consult your switchboard Service Provider. Dialling mode Your BT Freestyle 3500 is set to DTMF (Tone) dialling. Some switchboards may require Pulse dialling. To change the dialling mode, see Dial mode page 34.
General information The conditions of this guarantee are: The guarantee shall only apply to defects that occur within the 12 month guarantee period. Proof of purchase is required. The equipment is returned to BT or its agent as instructed. This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
General information Returning your phone If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries. (Please note that we cannot take responsibility for goods damaged in transit.) Please obtain and keep proof of posting from the Post Office, or your preferred carrier.
General information instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise. A total REN of 4 is allowed per telephone line. If the total REN of 4 is exceeded, the telephone may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4. Only use approved power supply, item code 009294. Only use approved AAA NiMH rechargeable batteries.
Visit us at www.bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2006. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000.
