User guide
Contents 1 
Contents
Get some help 2
Connect other computers and devices 4
About your Hub 8
Connection troubleshooting 10
Useful information 14
The small print 16
Getting up to speed
For the rst ten days or so, your broadband might slow down or even stop now 
and again. That’s normal. It takes that long for your broadband to reach its top speed. 
You can help it along by leaving your Home Hub on all the time, and using your 
broadband as much as you can for the rst ten days. If you’ve got questions about 
the speed of your broadband after that, go to www.bt.com/help/broadbandspeed
Your BT engineer will come and set up your BT Innity service and get one 
computer connected. After this, there’s lots of help, if you need it.










