Synergy 1000 Digital cordless telephone featuring DECT User guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
Check that your Synergy 1000 is complete. When you unpack you should have: • • • • • • • Synergy 1000 handset. Synergy 1000 base station. Power adaptor. Comprehensive user guide. Wall plugs and screws for wall mounting. Wall bracket. Ni-Cad battery pack. If anything is missing, please contact your place of purchase immediately.
Please open this page for a further ‘at a glance’ guide to your Synergy 1000.
At a glance Belt clip On back of handset. Calls light Flashes to indicate an incoming call. LCD Clear display that shows the status of your call and the number you have dialled. Volume Turns the volume of the earpiece up or down during a call. Turns the handset ringer off and on. See page 10 Select Confirms the setting you want from the menu. During a call, acts as the secrecy button. Undo Deletes the last digit entered. Changes the menu setting.
Page Pages all handsets registered to the base station. Used to register additional handsets. See page 10 and 22. Power Lights up when the mains power is switched on. See page 6 In use Lights up during an external call. See page 9 D EC T Power This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. Charging In Use Charging Sy rg ne y 10 00 .. ...... ...... ..... ...... ...... ..
Menu options First press CALL DIVERT See page 19. Second press SET- UP Options Rec Inte all rco m A B GH 3 J KL I 5 4 V R 8 W XY 9 Z S ✱ MNO 6 T U PQ DE F 1 7 C 2 Set-up allows you to change the original settings of your telephone e.g. handset ringer volume, melodies. See optional settings page 13. It also allows you to register your handset, see page 22. And allows you to register Additional Handsets, see page 22.
In this guide At a glance 1 Introduction 4 Setting up 6 Using your Synergy 1000 9 Using the Quickdial memory 11 Optional settings 13 Additional features 17 Using Select Services 20 Using additional handsets 22 Operating with additional base stations 27 Connecting to a switchboard 29 Wall mounting 30 Maintenance 31 Help 32 Technical information 34 Technical specification 35 Index 36 Hints and tips boxes In this user guide, we’ve included helpful tips and useful hints.
Introduction your Synergy 1000 is designed for ease of use and made to the high standards set by BT. Please read the instructions carefully before use and retain this user guide for future reference. DECT You can use up to 6 handsets with your Synergy 1000 base station.
Warning 1. Use only the approved battery pack supplied. Spare batteries – Item Code: 871285 are available from BT Shops and the Synergy Helpline 0845 650 20 20. 2. Do not try to use any power supply except the one provided, otherwise you may permanently damage your Synergy 1000. It may also invalidate approval of this apparatus.
Setting up follow these steps to get your Synergy 1000 ready for use. Plan where you will put your Synergy 1000 base station. It should be within 2 metres of a power socket and phone socket otherwise extension cables will be required. You can mount your Synergy 1000 on the wall or leave it free standing. To wall mount, see page 30. 2. Connect the telephone line cord to the Synergy 1000 base station Plug the line cord into the line socket on the underside of your Synergy 1000. 1.
4. Install the rechargeable battery in the handset The Synergy 1000 handset uses a nickel cadmium (NiCad) battery pack supplied. Hold the handset with the keypad facing down, remove the clear plastic directory label cover and press and slide open the battery compartment. should come pre-registered to the base station as HSET1. If the display shows REG, you will need to register the handset manually by following the simple steps on page 22, “To register a handset”.
hear a warning beep every 10 seconds (during a call) in the earpiece. This indicates that the handset is about to switch off. 6. To wall mount your product (See ‘Wall mounting’, page 30.) 7. To plan the location of the base station Your Synergy 1000 works by sending and receiving radio signals between the base station and the handset. The strength of the signal depends on where you site the base station. The higher the base station is located, the better. An upstairs room is ideal.
Using your Synergy 1000 Making and receiving calls To make a call • Press the TALK button to get a line. Display shows . The IN-USE light on the base station comes on. • Enter the number you want and it is dialled. Or to preview the number before you call To receive a call When the phone rings, both the call light on the handset and the in-use light on the base station flash. Display shows . • Press the TALK button. Or • Pick up the handset from the base station.
To redial the last number To page the handset Redial • Press the TALK button. • Press the REDIAL button. The number is dialled. Display shows the number. • Press and release the blue PAGE button on the base station. Or The handset rings for about 10-12 seconds. Display shows PAGE and the flashes. Paging is useful to help you find a misplaced handset. You cannot hold a conversation between the handset and the base station. • Press the REDIAL button. Display shows the last number called.
Using the quickdial memory Shared and personal quickdials You can store up to 20 numbers on your Synergy 1000. Shared telephone numbers 10 numbers can be stored in your shared memory. These numbers can be quick dialled by any Synergy handset registered with the base station. Personal telephone numbers A further 10 numbers can be stored in your personel memory. These numbers can only be used to quickdial from the handset they are stored in.
You can scroll through the quickdial numbers and see any available locations. You can then change or add a number. To view a quickdial memory number First, confirm that the handset is searching in the correct memory (ie. SHARED or PERSONAL), if it is not, change it by following the steps on page 11. Quickdial 0-9 • Press and release the QUICKDIAL button. • Press the ➔ button. Display shows the first quickdial location 0 plus the number stored under that location.
Optional settings To switch off the handset ringer To adjust the dial delay When the handset is in standby or placed on the base station, you can turn off the handset ringer. The dial delay is the time taken by the phone to send a number to the exchange after dialling. The dial delay can be set to short, medium or long. The factory setting is medium. • • • • • • Press and hold the VOLUME DOWN button on the side of the handset until the display shows the word SILENT.
To adjust the handset ringer volume The handset ringer can be set to HI or LOW. Press the ➔ button until display shows SET UP. Press the ✔ button. Display shows HANDSET. Press the ✔ button. Display shows KEYTONES. Press the ➔ button until the display shows RING VOL. • Press the ✔ button. Display shows the current setting HI (or LOW). • Press the ➔ to change the setting. Display shows LOW (or HI). • Press the ✔ button. A beep confirms that the change has been made.
To adjust the base station melody To switch the keypad beeps on and off You can select from four different ringer melodies. Whenever you press a button on the handset, you will hear a beep. You can turn this sound on and off. The original setting is ON. • Press the ➔ button until the display shows SET UP. • Press the ✔ button. Display shows HANDSET. • Press the ➔ button. Display shows BASE. • Press the ✔ button. Display shows SECURITY PIN. • Press the ➔ button until the display shows MELODIES.
To reset your Synergy 1000 base station to its original settings To reset your Synergy 1000 handset to its original settings • Switch off the mains power. • Press and hold down the PAGE button. Continue to hold down the PAGE button while switching the mains power back on and for a further five seconds until the base station gives a confirmation beep. After another five seconds a second confirmation beep will indicate that the base station reset is complete.
Additional features Keypad Guard and Emergency Numbers Keypad guard The keypad guard feature is designed to prevent accidental dialling. To ensure that it is possible to dial your selected emergency numbers the Synergy 1000 is able to store up to 4 of your personal emergency numbers. To switch the keypad guard on 0 • Press the ✔ button then, within two seconds, press the 0 button. Display shows GUARD ON.
To enter up to four personal emergency numbers for use when the keypad guard is ON Your personal emergency numbers are recognised by your Synergy 1000 when they are dialled. No other calls (except 999 and 112 calls) will be allowed while the keypad guard is switched on. It is recommended that you write down the emergency numbers (up to 4) that you wish to enter before starting this process. • Press the ➔ button until the display shows SET UP. • Press the ✔ button. Display shows HANDSET.
Using a headset For ‘handsfree’ operation of your Synergy 1000 you can attach a headset. Setting your own base station PIN code You can set your own four-digit code number for your Synergy 1000 base station. This prevents unauthorised users from registering or de-registering handsets on your Synergy 1000 base station. Please note: A headset is not supplied with your Synergy 1000 and must be purchased separately.
Using Select Services Your Synergy 1000 gives you easy access to BT Select Services. • Call Diversion (need to subscribe) For further information, see the Select Services User Guide, supplied when you subscribe to the services of your choice. Some of these services may not be available. Contact your network provider. Call Diversion You can use your Synergy 1000 to request the network to divert incoming calls to another number.
You can now cancel any of the options you have set: Press the ✔ button. Display shows ALL CALLS. Press the ➔ button. Display shows NOT ANS. Press the ➔ button. Display shows ENGAGED. Press the ✔ button to cancel the option displayed. The handset automatically sends a sequence of tones to the network exchange. Display shows PLS LISTEN and you hear a network announcement confirming your cancel instruction. • Press the TALK button to return to standby or replace the handset on the base station.
Using additional handsets Registering an additional Synergy handset with the base station or reregistering a handset At the handset: Up to six handsets can be registered and operated from the Synergy 1000 base station. The system allows intercom calls between two handsets while a third is making an external call. • Press the ➔ button until the display shows SET UP. • Press the ✔ button. Display shows HANDSET. • Press the ✔ button. Display shows KEYTONES. • Press the ➔ button until the display shows REG.
Display briefly shows PLS WAIT then the base station to which your handset is registered, e.g. BASE 1, and finally shows the handset number you have given it, e.g. HSET 1. You cannot use the same number on more than one handset since this disables the intercom function. To de-register your handset • Press the ➔ button until the display shows SET UP • Press the ✔ button. Display shows HANDSET. • Press the ✔ button. Display shows KEYTONES. • Press the ➔ button until the display shows REG.
Making intercom calls To end an intercom call Inte You can make intercom calls to handsets registered to the same base station. To call another handset Inte rco m 1-6 • Press the INTERCOM button. Display flashes (INT) and you hear a continuous tone (in the earpiece). • Enter the handset number you want (1-6). Display shows INT CALL and the number of the handset you are calling. The other handset rings. If there is no answer after 30 seconds, the call is ended.
To switch between callers To receive an intercom call If you have one internal and one external call on the line, you can switch between the two: During an external call: Inte rco Making and receiving intercom calls while on an external call To make an intercom call During an external call, you may want to consult another handset user: rco rco m m • While on the external call, press the INTERCOM button. • While on the intercom call, press the TALK button.
To transfer a call To put intercom and external calls on hold You can transfer an external call to any other handset registered to the same base station. When you have two calls on the same line, you can put them both on hold: When you are on an external call: Inte rco m • Press the INTERCOM button. Your caller is put on hold and will hear a series of beeps. • Press the number of the handset to which you want the call transferred. Display shows INT CALL and the handset number you are calling.
Operating with additional base stations You can use up to six handsets on each Synergy 1000 base station, and up to four base stations with your handset to build up a comprehensive cordless telephone system. The handset supplied with each base station is already registered as HSET 1.
Synergy base stations at home and at the office By registering your handset with one base station at work and another at home, you can keep the same handset for both. As soon as you are within range of either base station, your handset will automatically pick up the signal.
Connecting to a switchboard When connecting your Synergy 1000 to a switchboard/PBX, you may need to change the dialling mode setting from Time Break Recall (TB) to Earth Recall (E). To switch between Time Break Recall and Earth Recall The original setting is Time Break Recall. • Press the ➔ button until the display shows SET UP. • Press the ✔ button. Display shows HANDSET. • Press the ➔ button. Display shows BASE. • Press the ✔ button. Display shows SECURITY PIN.
Wall mounting Before you wall mount your Synergy 1000, check that: • the wall can support the weight of the base unit and handset; • the position you choose leaves sufficient space so that the base unit (which is larger than the bracket) is clear of any obstruction on the wall, such as a shelf or cupboard. Leave enough space so that the handset can be placed on charge without touching any obstructions. • Attach the base station to the bracket as shown.
Maintenance General Simply clean the Synergy 1000 and any additional handsets and chargers with a damp cloth (not wet) or an antistatic wipe. Never use a dry cloth as this may cause a static shock. Service If you have to return your Synergy 1000 Pack the base station and handset securely, preferably in the original packaging. All parts must be returned, including line cords, power supply unit and original battery (we cannot take responsibility for goods damaged in transit).
Help Emergency Calls C A SHARED LL DIVERT The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that is a member of the European community. Shows that you are in the memory function. See page 11. C APRESS L L D I V EVR T Keypad guard is off. To turn it off press the ✔ button then the 0 button. If your Synergy 1000 is connected to a switchboard/PBX, you may have to dial an access number before 999 to contact the emergency services.
Check that the base station is connected to the mains power and switched on. You cannot link up with the base station If the display shows REG, the handset must be registered with the Synergy 1000. See page 22. Is the display flashing the . The mains power cable may not be connected at the base or switched on. Are you in range of the base station? Battery could be low or flat. If using more than one base station, check that you are connected to the correct base. See page 27.
Technical information Environment Approval Your Synergy 1000 should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibres or place it in locations which prevent the free flow of air over its surfaces. Connection to the BT telephone network. Synergy 1000 is fully approved for connection to the BT network provided it is used according to the instructions in this guide.
Technical specification Standard DECT/GAP Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method Time-division multiplexing.
Index Adjusting earpiece volume At a glance Base stations using a specific base station connection to different base stations at home and at the office Battery installing charging battery low warning replacing handset battery Building up a phone system Call Diversion Connecting a headset Connecting the power cable Connecting the telephone line cord Connecting to a switchboard DECT De-registering your handset another handset Dial delay Earth recall Emergency calls Emergency numbers personal preview dial when
Redial last number 10 Registering an additional handset 22, 27 Resetting base station to its original setting 16 Resetting handset to its original setting 16 Returning your Synergy 1000 31 Secrecy 9 Service 31 Silent 13 Technical information 34 Technical specification 35 Three Way Calling 21 Time break recall 29 Wall mounting 8, 30 Warning 5 37
Offices in Europe, North America, Japan and Asia Pacific. The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. Touchtone™ is a registered trade mark of British Telecommunications plc in the UK. © British Telecommunications plc 1998.
