Synergy 4500 – Issue 5 – Edition 1 – 18.01.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Welcome… to your BT Synergy 4500 Digital Cordless Telephone Answering Machine • • 11 Minutes digital recording time. • Copy the whole phonebook or individual entries to and from your mobile phone SIM card. • • Send and receive text messages*. • With Call Waiting*, when you are on a call a soft beep alerts you to another waiting call. • Register up to 5 handsets to the base without the need for additional wiring.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 This User Guide provides you with all the information you need to get the most from your phone. Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages. Need help? If you have any problems setting up or using your BT Synergy 4500 please contact the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 4 In this guide Getting started Location . . . . . . . . . . . . . . . . . . . . . . .7 Setting up . . . . . . . . . . . . . . . . . . . . . .7 Setting up for multiple packs . . . . . . . .8 Set the date and time . . . . . . . . . . . . .9 Getting to know your phone Handset buttons . . . . . . . . . . . . . . . . .11 Handset display icons . . . . . . . . . . . . .12 Base buttons and LEDS . . . . . . . . . . . .13 Navigating the menus . . . . . . . . . .
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 In this guide Base settings Base ringer volume . . . . . . . . . . . . . . .35 Base ringer melody . . . . . . . . . . . . . . .35 PIN code . . . . . . . . . . . . . . . . . . . . . . .36 Dial mode . . . . . . . . . . . . . . . . . . . . . .36 Restore default settings . . . . . . . . . . . .37 Default settings . . . . . . . . . . . . . . . . . .38 Date and time settings Set the date and time . . . . . . . . . . . . .39 Set the alarm . . . . . . . . . . .
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 6 In this guide Delete a Calls list number . . . . . . . . . .58 Delete the whole Calls list . . . . . . . . . .58 Call Waiting . . . . . . . . . . . . . . . . . . . . .59 Voice Mail/Message Waiting . . . . . . . .60 Text Messaging Subscribe to the text messaging service .61 Cost of the fixed line service . . . . . . . .61 Send a text message . . . . . . . . . . . . . .62 Entering text . . . . . . . . . . . . . . . . . . . .65 Standard text entry . . .
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Getting started Location You need to place your BT Synergy 4500 within 2 metres of the mains power socket and telephone socket so that the cables will reach. Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT Synergy 4500 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 8 Getting started If you have purchased a multiple handset pack, you should use the mains power adaptor with the clear connector for the base. The power adaptor(s) with the red connector is for the charger(s). 2. Rechargeable batteries are already fitted in your handset. To activate the batteries, pull the plastic tab away from the bottom of the handset as shown.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Getting started Battery performance To keep your batteries in the best condition, leave the handset off the base for a few hours at a time. Running the batteries right down at least once a week will help them last as long as possible. Power adaptor cable 2. Rechargeable batteries are already fitted in your handset. To activate the batteries, pull the plastic tab away from the bottom of the handset as shown previously. 3.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 10 Getting started Set the time If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call. Menu 1. Press or until Date & Time Settings is displayed then select OK option. Menu Menu 2. Press or until Set Time is displayed, select the OK option. The first digit is highlighted. Menu 3. Enter the current time in 24-hour format, e.g.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Getting to know your phone Handset buttons Calls light Illuminates when the line is in use. Flashes when receiving a call. Display with backlight Option button (middle) In standby or talk mode, press to open the Phonebook, page 22. Option button (right) In talk mode, press to switch mute on/off, page 18. Option button (left) In standby or talk mode, when the symbol is displayed, press to open the Calls list, page 56.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 12 Getting to know your phone Handset display icons – These are the symbols you will see on your handset’s screen. Time Shows the time in hours and minutes. Handset name The handset name is displayed in standby mode. Number of Calls list* entries Displays the number of unanswered calls. Battery levels Shows handset battery status. Scrolls when the handset is charging in the base. Phonebook Select icon to view the phonebook.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Getting to know your phone Base buttons and LEDs Delete Use to delete messages and memos. Page/Find handset Press to page/find handset(s), page 21. Also used when registering handsets, page 81. Charging light (RED) Comes on when the handset is charging on the base. SIM Reader Insert your mobile phone SIM card here to copy to and from the phonebook, page 27. Message Counter LED Indicates the number of messages you have on the answering machine.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 14 Getting to know your phone Navigating the menus Your BT Synergy 4500 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page. When the handset is switched on and in standby: or Menu Menu Menu Menu Option buttons Option buttons Press to select the option displayed on the screen. Exit or go back one level in the menu to go back one level. Press Press and hold standby. 1.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 16 Using the phone Switch the handset power on/off Press and hold Press LNR LNR to switch off. to switch back on. Make an external call When you make a call, the Calls light on the handset comes on and the In Use light on the base flashes. Call timer Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using the phone Receive a call When you receive a call, the phone rings and the Calls light on the handset flashes. The or symbol flashes in the display to let you know if it is an external or internal call. 1. If your handset is on the base, pick it up to answer the call. Or If your handset is off the base, press .
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 18 Using the phone Secrecy During a call, you can talk to someone nearby without your caller hearing. 1. Select Sec option. Secrecy On appears in the display and your caller cannot hear you. 2. Select Off option to return to your caller. Handsfree Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using the phone Switch to handsfree during a call During a call: 1. Press . The call is transferred to the loudspeaker. 2. Press to end the call. Redial The last 20 telephone numbers called are saved to a redial list. You can then select any of the numbers to redial, delete or copy to the phonebook. Redial the last number called 1. Press , wait for the dialling tone then press LNR . The last number you called is displayed and dialled.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 20 Using the phone Copy a number from the redial list to the phonebook 1. Press LNR . The last number called is displayed. Menu 2. Use or to scroll to the number you want then select the Copy option. Enter Name is displayed. Menu Press to delete any unwanted digits and then enter new ones using the keypad. You will not be able to copy a number to the phonebook if the phonebook is already full. If you try to, the display will show Directory Full.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using the phone Delete all redial numbers 1. Press LNR . The last number called is displayed. 2. Press and hold the Del option for 3 seconds. Clear Dialled Calls? is displayed. 3. Select the Del option to confirm. Redial List Deleted is displayed. Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around. To lock the keypad: 1. Press then press symbol .
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 22 Using the phone Paging calls cannot be answered by a handset. The paging ring will stop automatically after 30 seconds if no button is pressed and your handset will return to standby. 1. Press on the base. The paged handset(s) rings 2. Press to stop the paging ring Or Press any button on the handset. 255 Name and number phonebook Entering names There is a character map on page 14 to help you when entering names.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using the phone 6. Select OK option to confirm. 7. The ringer melody options are displayed. Use or to scroll through and hear a sample of each melody. When you hear the melody you want, press Save to confirm. Display shows Entry Saved. Menu Menu 8. Press and hold to exit and return to standby. View/check details for an entry 1. Select the option. The phonebook entry you used last is displayed. Menu 2.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 24 Using the phone To search alphabetically Press the relevant keypad button, e.g. for TOM, press 8 then scroll through the entries under T. Edit a name and number 1. Select the option. The phonebook entry you used last is displayed. Menu 2. Use or to scroll and find the entry you want to edit or search alphabetically. Menu 3. Select Opt, then use and select OK. Menu or Menu to display Edit Entry to delete 4.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using the phone Menu 2. Use or to scroll and find the entry you want to edit or search alphabetically. Menu 3. Select Opt, then use Entry and select OK. Menu or Menu to display Delete If you decide not to delete, select the Save option. 4. Delete Entry? and the entry details are displayed. Select Del to delete, Entry deleted is displayed.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 26 Using the phone The display then shows Copying From Handset X. When copying is complete the new entry will be displayed in the phonebook list. 6. At the original handset a beep will confirm the entry has been copied. Press and hold to exit and return to standby.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using the phone 5. At the receiving handset the display shows Replace Phonebook? select OK to confirm. The display then shows Copying From Handset X. Each entry will then be copied in turn. 6. At the original handset a beep will confirm when all entries have been copied. Press and hold to exit and return to standby.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 28 Using the phone 5. The display will show Please Wait while it checks your SIM card, followed by one of the below results: Please ensure that you have copied your mobile phone phonebook to the SIM successfully. Copying will be displayed, followed by the entry name if copying an entry or by % checked if reading a blank SIM entry until copying is completed. Once complete the number of entries copied will be displayed.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using the phone Access code 1. Select 2. Use Menu option. or Menu to select Access code and press OK. 3. On and Off are displayed as options. Either, select On to activate prefix dialling. Code: is displayed. Enter the prefix you require, e.g. 9 and select OK. You will hear a confirmation beep and the display will return to the phonebook menu. Or, select Off to deactivate prefix dialling. The display will return to the phonebook menu.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 30 Handset settings Handset ringer volume The handset has 6 ringer volume settings: Off and 1–5 where, 1=low and 5=high. The default setting is 5. Menu 1. Press or until Handset Settings is displayed then select the OK option. Menu 2. Handset Ringer Volume is displayed, select OK option. Menu to display either External Volume or Internal Volume then select the OK option. 3. Press You will hear a sample ring for all settings (except Off).
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Handset settings Menu to choose between External Melody or Internal Melody then select the OK option. 3. Use Menu or 4. The current melody is highlighted and played. Press or to highlight the melody you want. Menu Menu You will hear a sample ring on each button press. 5. Select the OK option and you will hear a confirmation tone. 6. Press and hold to exit and return to standby.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 32 Handset settings Auto answer If you set Auto Answer to ON, when you receive an incoming call and the handset is in the base, you can pick it up to answer the call. You do not need to press . Menu 1. Press or until Handset Settings is displayed then select the OK option. Menu Menu 2. Press or until Auto Answer is displayed then select either the On or Off option and you will hear a confirmation tone. Menu 3.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Handset settings 4. Select the OK option and you will hear a confirmation tone. 5. Press and hold to exit and return to standby. Display language You can change the language that is shown on your handset display. The available languages include English, Français, Deutsch, Italiano and Espanol. Menu 1. Press or until Handset Settings is displayed then select the OK option. Menu Menu 2. Press or until Language is displayed then select the OK option.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 34 Handset settings to sound when the batteries are low or when your handset goes out of range. Menu 1. Press or until Handset Settings is displayed then select OK option. Menu Menu 2. Press or until Warning Tones is displayed then select OK option. Menu Menu to select either Key Tones, Low Battery Tone or Out Of Range Tone. 3. Press If you switch the handset key tones off, you will not hear any confirmation tones when altering settings.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Base settings 35 Base ringer volume The base has 6 ringer volume settings: Off or 1 to 5. The default setting is 5. Menu 1. Press or until Base Settings is displayed then select the OK option. Menu 2. Base Ringer Volume is displayed, select OK option. 3. Press Menu or Menu to highlight the volume you require. 4. Select the OK option and you will hear a confirmation tone. 5.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 36 Base settings PIN code Your BT Synergy 4500 has a security PIN code which you will need to change some of the base settings. The default setting is 0000. You may want to change this to prevent unauthorised changes to your settings. Menu 1. Press or until Base Settings is displayed then select the OK option. Menu 2. Press or the OK option. Menu Menu until PIN Code is displayed then select 3. PIN Code? is displayed.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Base settings Menu 1. Press or until Base Settings is displayed then select the OK option. Menu Menu 2. Press or until Dial Mode is displayed then select the OK option. Menu 3. Press Menu or Menu to highlight the dial mode you want. 4. Select the OK option and you will hear a confirmation tone. 5. Press and hold to exit and return to standby. Restore default settings You can restore your BT Synergy 4500 to its default (original) settings.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Date and time settings Set the date and time To set date and time please refer to page 10. 39 If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call. Set the alarm You can use your BT Synergy 4500 as an alarm clock. Menu 1. Press or until Date & Time Settings is displayed then select OK option. Menu Menu 2. Press or until Set Alarm is displayed.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 40 Answering machine Symbol Definition (Blank) Power off. C-0 (flashing) Day/Time needs to be set. 0-9 Answer-on mode, 0-9 messages. 9 (flashing) 10-59 messages. Indicates when more than 9 messages are stored. – alternating with 0-9 Power on, but set to answer off mode. The display flashes between a dash and the number of messages saved in the memory. A (flashing) Handset menu or Remote access in use. E (flashing) Error.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine Setting up the answering machine Symbol Definition r (flashing) Message recording (memo, outgoing message or incoming message). t or 2 to 9 Setting or reading answer delay. 8-0 Counting down. Switch the answering machine ON/OFF using the base 1. Press and release to switch ON or OFF. If you hear, “Answer on, your answer and record outgoing message is....
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 42 Answering machine If you adjust the volume when the answering machine is not being used, a beep sounds at each press. When the volume reaches its highest or lowest levels two beeps will sound. Base loudspeaker volume You can adjust the base loudspeaker volume from 0 (volume off) to 9, plus H (maximum volume). The default level is 5. 1. Press to increase the volume or the volume.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine setting will be announced to confirm e.g. “Calls will be answered after 6 rings”. Check the answer delay setting 1. Press and release . The current setting will be announced and shown on the display. To change the answer delay setting via the handset Menu or until the display shows Answer Settings and select the OK option. 1. Press Menu Menu 2. Press or until the display shows Answer Delay and select the OK option. Menu Menu 3.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 44 Answering machine To check the audible message alert setting 1. Press and release . The prompt will announce, ‘Message alert on/off’, as appropriate. To set audible message alert via the base 1. Press and hold to change the setting. The prompt will announce, ‘Message alert on/off’, as appropriate. To set audible message alert via the handset Menu or until the display shows Answer Settings and select the OK option. 1. Press Menu Menu 2.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine Record your own outgoing message Your Answer and Record outgoing message can be up to 3 minutes long and will replace the pre-recorded message. Your Answer Only message can be up to 12 minutes long (maximum recording length) and will replace the prerecorded message. However, you should try to keep your message short to allow time for recording memos, or incoming messages when using Answer and Record mode.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 46 Answering machine When recording your own Answer Only outgoing message, please remember not to invite your caller to leave a message as the Answer Only mode will not record incoming messages. 6. After the tone, speak your message clearly into the handset and press to end recording. The prompt will announce, “Your outgoing message is”, and your message will be played back to you. Check your outgoing message (via the handset) Menu 1.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine Via the handset: Menu 1. Press or until display shows Answer Settings and select the OK option. Menu 2. The display shows Answer mode, select the OK option. Menu to display either: Answer & Record OR Answer Only and select the OK option. 3. Use Menu or Your chosen outgoing message will be announced via the handset.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 48 Answering machine Via the base: 1. Press and hold until you hear, “Please select outgoing message” then release the button. 2. To select Answer and Record, press and release . The to select Answer Only, press and release selected OGM begins to play back. or 3. Whilst your selected outgoing message is playing, press Del on the base. The message will stop playing, you will hear a short beep and then the default outgoing message will play.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine During playback: • Press Play , to pause a message, P will flash in the display and you will hear a beep every 10 seconds. • Press Play • Press again to resume playback. to play the next message. • Press and hold to play the next message at 11⁄ 2 times the speed (fast playback). • Press once to repeat the current message. • Press • Press twice quickly to play the previous message. to delete the current message.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 50 Answering machine Using the answering machine via the handset You can use your BT Synergy 4500 for a variety of functions: to listen to your messages; delete, skip forward or backward; record a memo or new outgoing message, and to screen incoming calls. Message playback 1. Select the option. The display shows Play Messages along with number of new messages (New) and the total number of old and new messages (All). 2.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine During playback, you can select the following options using the handset: • Press | << once to repeat the current message. • Press | << twice to play the previous message. • Press DEL • Press >> | to delete the current message. to play the next message. At the end of playback: You will hear, “End of messages. To delete all messages press delete”. Display shows End of messages and counts down from 8-0.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 52 Answering machine 2. You will hear, “Please speak after the tone. To end recording press square”. 3. After the beep, speak your memo clearly into the handset. While recording, the display will show To End Recording Press#. 4. Press to end recording. 5. The display will return to the standby screen. Your memo is now stored and can be played back in the same way as incoming messages.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine To screen a call via the handset (when the handset is off the base) 1. When your BT Synergy 4500 rings, select the Screen option. You can hear your caller begin to leave a message. Display shows Screening and Talk above the right hand option button. 2. If you want to interrupt and speak to the caller select the Talk option. Recording will stop automatically. 3.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 54 Answering machine Time saver When you ring in to access your messages remotely, if your answering machine is set to time saver and you have new messages it will answer after 2 rings, if you do not have any new messages, it will answer after 6 rings. This means you can hang up after 3 rings knowing you have no new messages, saving you time and the cost of the call.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 Answering machine 2. Enter your 3 digit code. You will hear, “You have ‘n’ new messages” and they will be played back. If you have no new messages, you will hear, “You have no new messages, to hear main menu press 1”. Operating your answering machine remotely When you have accessed your answering machine messages, you can press 1 to hear the remote access main menu options. Simply follow the instructions you hear: “To play all messages, press 2”.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 56 BT Calling Features 56 Caller Display If you have subscribed to a Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call. To ensure that the caller’s name is displayed, make sure you have stored the full number, including the dialling code in the phonebook.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 BT Calling Features 2. Use Menu or Menu If the number is unavailable, Unavailable will be displayed. to scroll through the list. 3. To dial a displayed number, press . The number will be dialled automatically and the display will show Dialling. Or, Press and hold to exit and return to standby. When all new calls have been viewed New will disappear and the call counter will show the total amount of old calls received.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 58 BT Calling Features Delete a Calls list number 1. Select the option. The most recently received number or name will be shown. 2. Use or you want. Menu Menu to scroll through the list to the number 3. Select the Del option. Delete Entry? is displayed. If you decide not to delete, select the Save option. 4. Select the Del option again to confirm. Entry Deleted is displayed and then the next entry in the Calls list. 5.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 BT Calling Features Call Waiting With Call Waiting, during a call, if another caller is trying to reach you, you will hear a soft beep every 5 seconds. If you have also subscribed to a Caller Display Service, the caller’s number (or name if stored in the Directory) will be shown on the display for 20 seconds, after this time the display will return to your first caller’s details.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 60 BT Calling Features Voice Mail/Message Waiting If you are connected to a compatible switchboard/PBX and you have new voice messages waiting, the symbol will flash in the display to alert you. You can see the date and time the call was received and the number for your voice mail server provider when you view the Calls list (see page 56).
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Welcome to the BT text messaging Service on your BT Synergy 4500. Your BT Synergy 4500 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK. The fixed line text service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at: http://www.bt.com/terms/tor.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 62 Text messaging At any time, press Back to go back to the previous screen, or press and hold to cancel and return to standby. Send a text message 1. Press option. Menu or Menu , TXT Menu is displayed. Select the OK 2. If you have set up personal user areas, press or to highlight the user area you want and press OK. Enter your sub-address PIN code and press OK. Menu Menu If you have not set up any user areas continue to point 3.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Select OK again to confirm and view the sending mode options: Press or select OK. Menu Menu to select Text, Fax or E-Mail and Additionally, you can select Opt to display further sending options: Press Press Menu Menu or Menu to display Save and select OK. or Menu to select On or Off and select OK. Save – will save to outbox so messages can be sent/completed later.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 64 Text messaging Delete – to delete a message. If the text is unsuccessful, the message Unable to send will be displayed. In order to send and receive text messages you must not withhold your number. On most networks if you normally withhold your number the 1470 prefix presents your number for you. Receiving a call while writing a text If you are writing a text and you receive a call the text will be lost. Select OK. Delete Message? is displayed.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Received messages are stored in the Inbox Your BT Synergy 4500 can store up to 50* messages. Entering text A single text can be up to 160 characters. The number of characters still available to use is shown in the top left corner of the display as you enter each character.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 66 Text messaging Standard text entry See page 14 for the complete character map. With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen. For example, to write the word “Hello”, press 4 twice, 3 twice, 5 three times, 5 three times and 6 three times. Writing tips for standard text entry 1.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging same button as the one you have just entered, wait for the cursor to move to the right before trying to enter it. Receiving and reading text messages When you receive a new text message, the symbol flashes in the display and you will hear the new message alert beeps (provided the alert beeps are set to on). 1. Press option. Menu or Menu , TXT Menu is displayed. Select the OK Menu 2. Press or OK option.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 68 Text messaging Or To view the details for another message, press or to scroll and highlight the message you want and then select the OK option. Menu Menu For each message, you will see: • The sender’s name (if the sender’s details are stored in your phonebook and a name/number match is found), otherwise you will see the sender’s number. • The date and time the message was sent. • The full message. Use Menu or Menu to move through the message.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Select OK. Enter your message using the keypad, then select Opt. Send is displayed, select OK. The sender’s number will be displayed. Select OK again to confirm. Forward – to forward the message to another number. Select OK. The message is displayed. Select Opt, Send to is displayed, select OK. Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select OK.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 70 Text messaging Read, edit, send or delete texts stored in the Outbox or Menu 2. Press or OK option. Menu 1. Press option. Menu Menu , TXT Menu is displayed. Select the OK until Outbox is displayed. Select the Menu or 3. If you have set up personal user areas, press to highlight the user area you want and select the OK option. Enter your sub-address PIN code and press OK. Menu If you have not set up any user areas continue to point 4.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Send to is displayed, select OK. Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select OK. Select OK again to confirm. Press or to select the send mode and select OK. The message will be sent. Menu Menu Edit Text is displayed, select OK. The message is displayed. Edit the text using the keypad. Use Clear to delete incorrect chartacters/digits.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 72 Text messaging You can enter up to 4 Service Centre numbers. The Incoming Service number is: 080058752. The Outgoing Service number is: 1470P1709400. Adding or changing Service Centre numbers Menu 1. Press or OK option. Menu , TXT Menu is displayed. Select the Menu 2. Press or until TXT Settings is displayed. Select the OK option. Menu Menu 3. Press or until Setting Server number is displayed. Select the OK option. Menu Menu 4.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Select a Send Service Centre number If you have more than one Service Centre stored on your BT Synergy 4500 you will need to select the one you want to use for sending. Your BT Synergy 4500 is pre-set to send using Server Centre 1. All messages sent will go via the selected provider. 1. Press or OK option. Menu Menu , TXT Menu is displayed. Select the Menu 2. Press or until TXT Settings is displayed. Select the OK option.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 74 Text messaging Message alert beeps When you receive a text message, the message alert beeps will sound. These beeps can be switched on or off. 1. Press option. Menu or Menu , TXT Menu is displayed. Select the OK Menu 2. Press or until TXT Settings is displayed. Select the OK option. Menu Menu 3. Press or until Message Alert is displayed. Select the OK option. Menu Menu 4. Press or to select On or Off and select the OK option to confirm.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Set a user area 1. Press or OK option. Menu Menu , TXT Menu is displayed. Select the Menu 2. Press or until TXT Settings is displayed. Select the OK option. Menu Menu 3. Press or until User Boxes Settings is displayed. Select the OK option. Menu Menu 4. Press or to highlight the User Box (1 – 4) you want and select the Edit option. Menu 5. Name is displayed, select OK. Enter the name you want, e.g. Kate, and select OK.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 76 Text messaging How callers send a text to a user area When your caller sends a text, by simply adding your 1digit sub-address number on the end of your telephone number, the text will automatically be stored in your personal user area. Open a user area When you want to read, write and send text messages, you must open your user area first. 1. Press Menu or Menu , TXT Menu is displayed. Select OK. Menu 2.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging Edit a user area or Menu 2. Press or Select OK. Menu 1. Press Menu Menu , TXT Menu is displayed. Select OK. until TXT Settings is displayed. Menu 3. Press or until User Boxes Settings is displayed. Select the OK option. Menu Menu 4. Press or to highlight the name of the User area (e.g. John) you want and select the Edit option. Menu 5. Enter the 4-digit password for this user box and select OK. 6. Name is displayed, select OK.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 78 Text messaging Delete a user area or Menu 2. Press or Select OK. Menu 1. Press Menu Menu , TXT Menu is displayed. Select OK . until TXT Settings is displayed. Menu 3. Press or until User Boxes Settings is displayed. Select the OK option. Menu Menu 4. Press or to highlight the User area (1 – 4) you want and select the Del option. Menu 5. Enter the 4 digit password for this user box and select OK. 6.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Text messaging 4. A list of all stored sub-addresses is displayed, select the OK option. 5. Press and hold to exit and return to standby. Check the common box sub address To check the sub-address number for the Common Box: or Menu 2. Press or Select OK. Menu 1. Press Menu Menu , TXT Menu is displayed. Select OK. until TXT Settings is displayed. Menu 3. Press or until Common Box Sub Address is displayed. Select the OK option. Menu 4.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 80 Text messaging Send option settings Change the auto save setting or Menu 2. Press or Select OK. Menu 1. Press Menu Menu , TXT Menu is displayed. Select OK. until TXT Settings is displayed. Menu 3. Press or until Send option Save is displayed. Select the OK option. Menu Save – will save a text message to the outbox to be sent/completed later. Menu 4. Press or to display either Save Sent Message ON or Save Sent Message OFF and select OK .
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using additional handsets You can use up to five BT Synergy 4000 handsets with your BT Synergy 4000 base to extend your phone system without needing to install extension sockets for each new phone. Your BT Synergy 4000 handset can also be registered to up to 3 other bases. You can then select the base you would prefer to use. If you have purchased a BT Synergy 4500 multiple pack any additional handsets come pre-registered to the base.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 82 Using additional handsets 4. Use the keypad to enter the number of the base you want to register to (1 – 4), then select the OK option. The display shows, e.g. Search for Base 2 (for base 2) and the icon flashes. The BT Synergy default base PIN is 0000, see page 36. 5. Enter your 4 digit PIN, then select the OK option. When the base is located, your handset display will be updated with the handset number for the selected base.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using additional handsets De-register a handset Menu 1. Press or until Registration is displayed, then select the OK option. Menu You cannot de-register the handset you are using. Menu 2. Press or until De-Register Handset is displayed, then select the OK option. Menu 3. Enter your 4 digit PIN, then select the OK option. 4. Press or the OK option. Menu Menu The BT Synergy default base PIN is 0000, see page 36.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 84 Using additional handsets Transferring calls If you want to cancel the call transfer, press . You can transfer an external call to another handset registered to the base. During your call: 1. Press and hold R . Your external caller will be put on Int hold and will hear a tone. Transfer To Handset is displayed. 2. Enter the internal handset number that you want to transfer the call to and then select the OK option.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Using additional handsets 2. Enter the internal handset number that you want to hold the 3-way call with, then select the OK option. 3. When the internal handset user answers, select the Con option to begin the 3-way call. 4. Press to finish the 3-way call. If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 86 Help 86 Phone does not work • Have you installed the batteries correctly? See page 93. • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the phone socket? • Check that the mains power is correctly connected. • Only use the telephone cord supplied with the phone. Cannot dial out or receive calls • Check that the mains power is correctly connected. • The batteries may need recharging.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Help No display • The batteries may be flat, dead or incorrectly inserted. • Recharge or replace the batteries. icon flashes • Is the handset registered correctly to the base, see page 81. • Check that the mains power is correctly connected. • Check that the handset is within range of the base. icon flashes • The batteries are low, place the handset on the base/charger to recharge. icon not scrolling • Try cleaning the charging contacts.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 88 Help Cannot access your messages from another phone • Have you changed the remote access security PIN code? See page 53. Always keep a note of the new PIN code in a safe place. No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider, see page 55. • The caller may have withheld their number. • An exact name/number match was not found in your phonebook.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Help Buzzing noise on my phone or on other electrical equipment nearby • Sometimes your BT Synergy 4500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Synergy 4500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 90 Help Cannot receive text • You will not be able to receive text messages until you have first sent a message. The first message sent registers you with the text service. • More than one text messaging product is plugged into the line. Remove other products. • Check service centre number is correct. • Ensure you have subscribed to a Caller Display service and that it is active.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Help General sales enquiries • BT Residential lines – call 150. BT Business lines – call 152. • For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business). • Additional handsets are available from the Helpdesk on 0870 605 8047. Billing enquiries • Refer to the telephone number shown on your telephone bill.
Synergy 4500 – Issue 3 – Edition 1 – 21.08.06 – 7771 92 Help • If you are sending a message from a fixed line phone to another fixed line phone 3 Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text. This command 3 is inserted at the start of the message and applies only to that message, e.g. ‘Hello I will be home late’.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. Replacing the handset batteries After a time, you may find that the handset batteries are running out of charge more quickly.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 94 General information It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference. • Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. Cleaning • Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 General information Guarantee Your BT Synergy 4500 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Synergy 4500 or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 96 General information allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4. For your records Any additional handsets and chargers that you register have a REN of 0. Place of purchase: Only use approved base mains power supply, item code: 032763.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 General information Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone and pulse dialling and timed break recall. If in doubt please consult your service provider.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.
Synergy 4500 – Issue 5 – Edition 1 – 18.01.07 – 7993 Visit us at www.bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2007. Registered Office: 81 Newgate Street, London EC1A 7AJ.
