Synergy Handset and Charger Digital cordless telephone featuring DECT User guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
Check that your Synergy Handset and Charger is complete. When you unpack you should have: • • • • • • Synergy Handset Synergy Charger Power adaptor Comprehensive user guide Wall plugs and screws for wall mounting Ni-Cad battery pack If anything is missing, please contact your place of purchase immediately.
At a glance Belt clip Calls light On back of handset. Flashes to indicate an incoming call. LCD Volume Clear display that shows the status of your call and the number you have dialled. Turns the volume of the earpiece up or down during a call. Turns the handset ringer off and on. See page 14 Select Confirms the setting you want from the menu. During a call, acts as the secrecy button. Undo Deletes the last digit entered. Changes the menu setting.
Menu options First press CALL DIVERT See page 33. Second press Options SET- UP Inte all rco m A B 3 J KL I 5 V 8 0 Redial W XY 9 Quickdial Z S ✱ MNO 6 T U PQ DE F GH 4 7 C 2 1 R Set-up allows you to change the original settings of your telephone e.g. handset ringer volume, melodies. See optional settings page 24. It also allows you to register your handset see page 9.
In this guide At a glance 1 Introduction 4 Setting up and registering your handset 7 Using your Synergy Handset 12 Using the Quickdial memory 15 Making intercom calls 19 Optional settings 24 Additional features 28 Using Select Services 33 Operating with additional base stations 37 Connecting to a switchboard 39 Wall mounting 40 Maintenance 41 Help 42 Technical information 45 Technical specification 47 Index 48 Hints and tips boxes In this user guide, we’ve included helpful
Warning 1. Use only approved the battery pack supplied. Spare batteries – Item Code: 871285 – are available from BT Shops and the Synergy Helpline 0845 650 20 20. 2. Do not try to use any power supply except the one provided, other wise you may permanently damage your Synergy Handset. It may also invalidate the approval given to this apparatus. Spare Synergy charger power supply unit – Item Code: 871273 is available from BT Shops and the Synergy Helpline 0845 650 20 20. 3.
Setting up and registration Follow these steps to get your Synergy Handset ready for use. 1. Install the rechargeable batteries in the handset The Synergy Handset uses a nickel cadmium (NiCad) battery pack supplied. Hold the handset with the keypad facing down, remove the clear plastic directory label cover and push and slide open the battery compartment. Push BATT ERY Slide Insert the battery pack inside the battery compartment and slide the battery compartment cover shut.
Please note that while NiCad rechargeable batteries can be expected to give years of service they do not last forever. Their actual lifespan depends on how heavily they are used but over time, their capacity to recharge will begin to diminish and they will eventually need replacing. Battery low warning Your handset display will show the status of your battery: • When the charge is low, the battery icon is displayed.
5. Wall mounting your product (For instruction, see ‘Wall mounting’, page 40.) Before wall mounting, make sure the mains power lead will reach the mains socket. Try to avoid locations near metallic obstructions or electrical appliances, such as TV sets, fridges, computers, fluorescent lights, radiators, metal pipes and metal window frames.
To receive a call. When the phone rings, both the call light on the handset and the IN USE light on the base station flash. Display shows . • Press the TALK button. Or • Pick up the handset from the charger unit or the base station. Display shows and IN USE light remains on. Secrecy While on a call, this button allows you to talk to someone close by without your caller hearing the conversation. During your call: • Press the ✔ button. Display shows Secrecy icon flashing and SEC.
Using the quickdial memory Shared and personal quickdials You can store up to 20 numbers on your Synergy 1000. Shared telephone numbers 10 numbers can be stored in your shared memory. These numbers can be quick dialled by any Synergy handset registered with the base station. Personal telephone numbers A further 10 numbers can be stored in your personal memory. These numbers can only be used to quickdial from the handset they are stored in.
To edit a quickdial memory number First, confirm that the handset is searching in the correct memory (ie. SHARED or PERSONAL), if it is not, change it by following the steps on page 15. Quickdial • Press and release the QUICKDIAL button. • Press the ➔ button. Display shows the first quickdial location 0 plus the number stored under that location. • Press the ➔ button to move to the stored number that you want to edit. • Press the QUICKDIAL button for a few seconds.
Making intercom calls You can make intercom calls between handsets registered to the same base station. To call another handset. Inte rco m 1-6 • Press the INTERCOM button. Display flashes INT and you hear a continuous tone in the earpiece. • Enter the handset number you want (1- 6). Display shows INT CALL and the number of the handset you are calling. The other handset rings. If there is no answer after 30 seconds, the call is ended. To answer an intercom call. • The handset rings.
Making and receiving intercom calls while on an external call To make an intercom call During an external call, you may want to consult with another handset user: Inte rco m 1-6 • Press the INTERCOM button. Your external call is put on hold and they will hear a series of on-hold beeps. The display flashes and shows INT, then goes blank. • Enter the number of the handset you want to call (1- 6). The handset is dialled. • Press the INTERCOM button to end the intercom call.
Please note: If you place the handset back on the charger unit or base station, and the other handset does not answer, your handset will ring after 30 seconds. When you answer you will be reconnected to the original caller To put intercom and external calls on hold. When you have two calls on the same line, you can put them both on hold: Inte rco m • Press the ➔ button until the display shows HOLD CALLS. • Press the ✔ button. Display flashes INT and shows CALLS HELD flashing.
setting (SHORT, MED, or LONG). • Press the ➔ button to change the setting. • Press the ✔ button. A beep confirms that the change has been made. To adjust the handset ringer volume The handset ringer can be set to HI or LOW. Press the ➔ button until display shows SET UP. Press the ✔ button. Display shows HANDSET. Press the ✔ button until the display shows KEYTONES. Press the ➔ button until the display shows RING VOL. Press the ✔ button. Display shows the current setting HI (or LOW).
To reset your Synergy Handset to its original settings Press the ➔ button. Display shows SET UP. Press the ✔ button. Display shows HANDSET. Press the ✔ button. Display shows KEYTONES. Press the ➔ button until the display shows RESET. Press the ✔ button. Display shows CONFIRM. Press the ✔ button again. Display shows CONFIRM again. • Press the ✔ button. Display shows REG. The handset will be de-registered from the base station(s).
To switch the keypad GUARD off. 0 • Press the ✔ button then, within two seconds, press the 0 button. If you press any other button while the GUARD is switched on, the display shows PRESS TICK for two seconds. If you press the ✔ button, the display shows NOW PRESS 0. You have two seconds to press the 0 button before the display returns to GUARD ON. Note. If the handset ringer has been switched off, the display will show SILENT instead of GUARD ON. Dialling emergency numbers when the keypad guard is on.
To view your personal emergency numbers Press the ➔ button until the display shows SET UP. Press the ✔ button. Display shows HANDSET. Press the ✔ button. Display shows KEYTONES. Press the ➔ button until the display shows EMERGENCY. • Press the ✔ button. Display shows the first personal emergency number. To scroll through the numbers press the ➔ button until the number you wish to view is displayed.
Using Select Services Your Synergy telephone system gives you easy access to BT Select Services. • Call Diversion (Subscription Free) For further information, see the Select Services User Guide, supplied when you subscribe to the service of your choice. Some of these services may not be available. Contact your network provider. Call Diversion You can use your Synergy 1000 to request the network to divert incoming calls to another number.
To check Call Diversion You can check to see what Call Diversion settings have been made, i.e., ALL CALLS, NOT ANSWER or ENGAGED. • Press the ➔ button until the display shows CALL DIVERT. • Press the ✔ button. Display shows SET. • Press the ➔ button until the display shows CHECK. • Press the ✔ button to display the ALL CALLS. • Press the ➔ button to move between the ALL CALLS, NOT ANSWER or ENGAGED option that you want to check.
Operating with additional base stations You can use up to six handsets on each Synergy base station, and up to four base stations with your handset to build up a comprehensive cordless telephone system. The handset supplied with each base station is already registered as HSET 1. Register additional handsets to base stations as shown on page 9 Remember to start the sequence by pressing the PAGE button on the base station you want to register a handset with.
Connecting to a switchboard When connecting your Synergy 1000 to a switchboard/PBX, you may need to change the dialling mode setting from Time Break Recall (TB) to Earth Recall (E). To switch between Time Break Recall and Earth Recall The original setting is Time Break Recall. Press the ➔ button until the display shows SET UP. Press the ✔ button. Display shows HANDSET. Press the ➔ button. Display shows BASE. Press the ✔ button. Display shows SECURITY PIN. Press the ➔ button until the display shows RECALL.
Maintenance General Simply clean the Synergy Handset and Charger with a damp cloth (not wet) or an antistatic wipe. Never use a dry cloth as this may cause a static shock. Service Within guarantee If you experience a problem with your Synergy Handset or Charger you should contact the Synergy Helpline on 0845 650 20 20. Calls are charged at local call rates. If the problem is not remedied, you will be advised to contact you original point of purchase.
Spare batteries, Item Code 871285 are available from BT Shops and the Synergy Helpline 0845 650 20 20. Do not immerse batteries in water or throw them into fire, or dispose of them with ordinary domestic refuse. BT accepts no responsibility for damage caused to your Synergy Handset by using any other type of battery. No display appears The battery may be flat or dead. Recharge or replace the battery.
Technical information Environment Your Synergy Handset should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibres or place it in locations which prevent the free flow of air over its surfaces. Warning The apparatus is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 75%. It should not be used in bathrooms or near water.
Technical specification Standard DECT/GAP Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method Time-division multiplexing. 10 ms frame length Channel spacing 1728 kHz Bit rate 1152 kbit/s Modulation GFSK Voice coding 32 kbit/s Transmitted power 10 mW, average output per channel Range up to 300 metres outdoors (uninterrupted line of sight) up to 50 metres in buildings Power supply Charger 230 V/50 Hz (AC adaptor) Power consumption charger 0.
Keypad guard – on/off 28, 29 Maintenance 41 Making calls 12 Preview the number before you call 12 Quickdial 15 shared quickdials 15 personal quickdials 15 storing quickdials 16 to dial a quickdial number 17 to edit a quickdial memory number 17 to view a quickdial memory number 16 to view then dial a quickdial number 18 Receiving calls 13 Redial last number 13 Reset your handset to its original setting 27 Returning your Synergy 1000 41 Secrecy 13 Service 41 Silent 24 Technic
CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive) Offices in Europe, North America, Japan and Asia Pacific. The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
