Operation Manual

Text has previously been sent and received but you are now only receiving voice spoken text
messages, from number 0845 6021111.
• This may be due to your line being de-registered at the text service centre. All you need to do is
t
ext RESET and send it to 00000. You will receive a confirmation message back. This assumes that
your Caller Display service is active and working on your line. Messages sent to 00000 are free.
Further help and advice for text queries on BT lines
• BT Residential cust
omers – call 151, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.
• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.
• For other telephone service providers please contact their customer services.
General sales enquiries
• BT Residential lines – call 150. BT Business lines – call 152.
• For non BT line customer
s, call 0800 800 150 (residential) or 0800 800 152 (business).
• Additional handsets are available from the Helpdesk on 0800 218 2182*.
Billing enquiries
• Refer to the t
elephone number shown on your telephone bill.
Help 61
If you experience any problems, please call the Helpline on 0800 218 2182* or email [e-mail]