BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 User Guide BT HOME MONITOR VP1000 The 24-Hour Security and Reporting System for your Home
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Contents Section 1 – Getting Started Introduction Key Features Overview 2 2 3 Section 2 – Installing Your BT Home Monitor VP1000 System Requirements Step 1 – Inside the Box Step 2 – Activating the Control Panel Step 3 – Installing the Wireless Sensors Step 4 – Registering For Your BT Home Monitoring Online Account Step 5 – Setting Up Your Account Step 6 – Completing Installation Step 7 – Testing Your System 34 34 35 36 36 36 Section 5 – Access
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 1 – Getting Started Introduction Welcome to BT Home Monitoring – the 24 hour security and reporting system for your home. The BT Home Monitor VP1000 unites a high quality security system with a monitoring service which will keep you in contact with the status of your home. The system is managed by a Control Panel which collects information from wireless sensors, which are strategically placed inside and at entry points to your home.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Overview The BT Home Monitor VP1000 is a high quality security system which can be personalised to the specific needs of your home.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 2 – Installing Your BT Home Monitor VP1000 This section will give you all the information you need to install the BT Home Monitor VP1000 – within seven easy to follow steps: • Step 1 – Inside The Box. • Step 2 – Activating The Control Panel. • Step 3 – Installing The Wireless Sensors. • Step 4 – Registering For Your BT Home Monitoring Account. SECTION 2 • Step 5 – Completing Installation.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 • Plug the battery pack into the socket on the right hand side of the compartment. Fig 4. Step 2 - Activating the Control Panel The Control Panel comes with its wall mounting bracket already fixed in place. We recommend that you leave this in position to complete installation and registration. Wall mounting is explained at the end of the installation process.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 LOCATING THE WIRELESS SENSORS The response type defines how the sensor will work. For example, a HOME & HOUSE sensor will sound an alarm immediately. An ENTRY DELAY sensor will wait for a pre-determined time allowing the homeowner to switch the system off. Your BT Home Monitor VP1000 is pre-programmed for easy installation in your home.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 INSTALLING THE MAGNETIC CONTACT LOCATING Within your package, there is one wireless Magnetic Contact. Its purpose is to detect the opening of a door or a window. • Mount the transmitter on a fixed surface such as a door or window frame. The Magnetic Contact has two halves, which are fitted to each side of a door or window. One half is the transmitter and the other is the magnet. Fig 5. Fig 5.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 MOUNTING USING SCREWS INSTALLING THE MOVEMENT DETECTOR • Remove the cover by unscrewing the closure screw. Fig 7. There are two pet tolerant Movement Detectors provided with your BT Home Monitor VP1000 – they are described as passive infrared (PIR) sensors. Their purpose is to sense movement within a chosen room. Fig 7. Closure screw Marking must face magnet • Gently pull apart the base from the cover.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 To install the Movement Detector, follow these instructions: You have a choice of whether to fit the Movement Detector using the screws or adhesive provided. ACTIVATING THE BATTERY The detectors can be mounted on a flat wall or in a corner. Fig 8.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 MOUNTING USING SCREWS INSTALLING THE KEYFOB • Remove the front cover using a screwdriver. There is one Keyfob provided with your BT Home Monitor VP1000 and it is pre-programmed as USER 1. • Gently loosen the screw in the middle of the circuit board, slide the circuit board down and remove via the keyhole. Fig 10. • Push out or screw through the mounting knockouts in the base.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Step 4 – Registering For Your BT Home Monitoring Account Once you have received a temporary password for your online account, you can return and set up your personal details. Once the Control Panel and sensors are installed at home, you are ready to link the BT Home Monitor VP1000 reporting system. (iii) On the email detailing your temporary password, click the URL link which will take you to: www.myhomemonitoring.bt.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 These are the default settings as programmed into your Control Panel. We advise you to accept and continue, and return later if you have personalised any system settings. You can change the settings by overwriting with the new details. (x) You will again be asked to verify your email address, and your Property ID Number will be sent to you shortly. ABOUT YOUR PROPERTY ID NUMBER At this point, you will be given a Six Digit Property ID Number.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Step 5 – Completing Installation INPUTTING YOUR PROPERTY IDENTIFICATION NUMBER In the previous step, you will have received your Property ID Number. This should now be input into your BT Home Monitor VP1000 Control Panel. You will need to: PRESS NEXT SHOW / OK NEXT DISPLAY Until the display shows SYSTEM PROFILE.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Step 6 – Testing Your System 1 PREPARATION • Make sure all windows and doors are closed and sensors are undisturbed. 3 KEYFOB ACTIVATION AND STRENGTH • In READY mode, use the Keyfob to switch the Control Panel ON. To switch ON, press . Fig 15. Fig 15 • The Control Panel should read BT HOME MONITOR or READY. • ON • If the system is NOT READY, query the Control Panel by pressing the SHOW / OK button several times.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 4 FULL TEST OF WHOLE SYSTEM It is advisable to disable your Internal Siren for this test. To do this, follow these instructions: PRESS NEXT SHOW / OK NEXT DISPLAY Twice until the display shows SYSTEM PROFILE. • If you are Contact 1 you will receive a phone call, text message or e-mail or a combination of alerts depending on the information that was input at the time of registration.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 3 – Using Your BT Home Monitor VP1000 This section describes the day to day use of the BT Home Monitor VP1000 security and reporting system. Fig 17 The Control Panel Using the Control Panel you can manage all system functions. One set of buttons can be found on the exterior of the panel. Those assist you in navigating the various menu selections. There are also four indicator lights which show alerts and the system status. See Fig. 16.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 The Keyfob Master Code The Keyfob lets you switch your system on and off without having to use the Control Panel. Fig 18 • ON this switches the system on fully • LED this switches the system on, using the ‘home’ settings This is done as follows: • OFF this switches the system off • ON Home Your BT Home Monitor has a Master Code which allows one user access to the System Profile menu, where key operational settings can be changed.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 User Codes Switching On and Off Up to 8 users can be given a unique 4 digit User Code, to turn the system on and off. The Master Code is USER 1 and is the only code which allows access to the System Profile menu. The other 7 users can just access the basic user menu. To change the user codes, follow these steps: PRESS NEXT SHOW / OK NEXT DISPLAY Until the display shows SYSTEM PROFILE. Enter your MASTER CODE.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SWITCHING ON HOME SWITCHING OFF It is possible to switch your system on when you are at home, to protect people inside the property. To use this setting, interior sensors would need to be instructed to remain dormant by giving them a HOME response type, while perimeter sensors on doors or windows, or in outlying rooms would be active. See next section on Sensor Response Types for more details.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Sensor Response Types Your BT Home Monitor VP1000 and sensors are pre-programmed with default settings, as follows: Sensor 1 Front Door Entry Delay 1 Sensor 2 Living Room Home & House Sensor 3 Kitchen Home & House You can re-set these sensors and any additional accessories to behave differently, by assigning new response types.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 If you want to change the response type, follow the instructions below: PRESS NEXT SHOW / OK NEXT DISPLAY Until the display shows SYSTEM PROFILE. Enter your USER PIN – if you have not selected a personal PIN number, this will be the default setting – 2580. Until display shows ADD / DEL SENSOR. SHOW / OK Display shows SENSOR NO:-Enter the sensor number you want to change. e.g. 04. SHOW / OK Display shows S (number): DELETE.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Sensor Alerts INTRUSION SENSORS If an event occurs when the BT Home Monitor VP1000 is switched ON HOUSE or ON HOME the active sensors will trigger an alert.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Alert Messages MESSAGES FROM BT HOME MONITORING Each message sent by BT Home Monitoring contains the details of your property and up to the first three recorded events. This message may be read to you over a fixed line telephone, or written in a text message or e-mail. Fig 19. The message also gives a telephone number to call, and a unique code to enter, that confirms you have received the message.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Alarm On and Off Status ONLY AVAILABLE IF YOU HAVE ACCESS TO THE INTERNET A special feature of your BT Home Monitor VP1000 allows you to see whether your alarm is switched on or off via your personal online account. SECTION 3 This means that whenever you log into your BT Home Monitoring online account you can see at a glance whether your alarm is currently switched on or off.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Remote access 6 to hold a conversation with someone at your BT Home Monitor control panel (to keep the line open, press 6 again before 2.5mins are up) 6 You can call in and operate many features of your BT Home Monitor including switching it on and off, leave and pick up messages, and hear a status report of the last 10 events recorded in your home.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Hear a status report You can dial 08704 05 05 04 and listen to a status report of the last 10 events that have occured in the monitored property. • Dial 08704 05 05 04. • On answer, press 2 • Enter your 6 digit property code to hear the last 10 events, latest first. • Hang up or press 1 to listen again. BT Sales For assistance in purchasing any additional accessories, please contact BT Home Monitoring on 0800 587 8877 or visit http://www.bt.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 4 – Panel Functions Your BT Home Monitor VP1000 has two menu systems: • User Settings – which all users can access. Basic functions can be altered using this menu. User Settings Menu The User Settings Menu consists of these three functions: • System Profile – which can only be accessed using the Master Code.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 System Profile Menu The System Profile Menu consists of these options: • Change User Code • Test Ext Siren • Add / Del Sensor • System Settings • Add / Del Keyfob • Comms Settings • Add / Del Keypad • Record Speech • Add / Del Siren • BT Serial Number • Test Sensors • Factory Reset PRESS NEXT SHOW / OK NEXT SHOW / OK DISPLAY Until the display shows SYSTEM PROFILE. Enter your MASTER CODE.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Display shows S (number): and a black box is displayed. The sensor is now registered. Add / Delete / Change Sensor You can add up to 28 wireless sensors to the BT Home Monitor VP1000 system. Provided with the package are 3 wireless sensors, and these are pre-programmed to function as soon as the battery is activated.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 To name the room in which the detector is to be located, follow these instructions: PRESS DISPLAY Display shows S (number): LOCATION. SHOW / OK You need to choose from the following list of locations. NEXT SECTION 4 Scroll through these options. 1. Attic 17. Hall 2. Back Door 18. Kitchen 3. Basement 19.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 You may at some point decide you do not wish to use one or more of your wireless sensors. To delete a sensor from the Control Panel, follow these instructions. PRESS NEXT SHOW / OK NEXT SHOW / OK DISPLAY Until the display shows SYSTEM PROFILE. Enter your MASTER CODE – if you have not selected a personal PIN number, this will be the default setting - 2580. Display shows ADD / DEL SENSOR.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 At the Control Panel, follow these instructions: PRESS NEXT SHOW / OK NEXT SHOW / OK DISPLAY Until the display shows SYSTEM PROFILE. PRESS Enter your MASTER CODE – if you have not selected a personal PIN number, this will be the default setting – 2580. Display will show KEYFOB NO:- As the BT Home Monitor has a Keyfob supplied number 1 is already taken and a black box will appear next to the number signifying that the slot has been taken.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Add / Delete Keypad The BT Home Monitor Keypad acts as a wireless remote control for your BT Home Monitor VP1000 system. Carry with you around the home to turn your Security System on and off, or change settings, at the touch of a button. As it comes with a wall bracket you can mount the Keypad in a convenient location. This is particularly useful if your Control Panel is located somewhere other than your usual entry point.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Test Sensors System Settings You can complete a diagnostic test on your BT Home Monitor VP1000 sensors using this option. To do this: PRESS NEXT SHOW / OK SECTION 4 NEXT This menu option allows you to change operational settings for your system including: • Entry Time 1 • Entry Time 2 DISPLAY Until the display shows SYSTEM PROFILE.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SIREN ON TIME When your BT Home Monitor VP1000 triggers in response to unwanted activity, the internal siren will sound immediately (unless the detector is on an entry delay). You can choose how long you would like the internal siren to sound for. Choices are in minutes: 1 minute, 3m, 4m (default), 8m, 10m, 15m, 20m. BUILT IN SIREN You can choose to turn your internal siren off using this option.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Record Speech The BT Home Monitor VP1000 has a record speech function. If you have a room or location which isn't part of the pre-recorded list, you may record up to 5 phrases or terms which your system can play aloud. To record a Custom location, access the RECORD SPEECH option within the SYSTEM PROFILE menu and follow these instructions: PRESS SHOW / OK SECTION 4 2 DISPLAY Display shows CUSTOM LOCATION 1.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 5 – Accessory Functions You can expand or change the layout of your BT Home Monitor VP1000 system at any time. Add up to 28 wireless sensors, including Smoke Detectors, additional Movement Detectors and Magnetic Contacts. Control the system with up to 2 Keypads and 8 Keyfobs.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SETTING SENSOR RESPONSE TYPES 24 hour Sensors and Panic Functions Intruder Alerts Choose any of these response types to monitor for intruders. The sensor can be programmed to sound immediately when triggered, or programmed with a time delay which gives you time to switch the system off on entering your home (i.e. Entry 1 and 2). These alerts only occur when your BT Home Monitor is switched on.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Keyfobs and Keypads Add / Delete / Change Sensor When adding new Keyfobs or Keypads to your system, you only need to allocate them a number. With Keyfobs, it is important that you make sure the number corresponds to the User Code number on the Control Panel and your personal account. This will ensure your BT Home Monitoring system works correctly and gives you the best information.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SELECTING THE SENSOR RESPONSE TYPE SELECTING THE SENSOR NAME The Response Type is the way your sensor will react when triggered. You can change this setting at any time, should you decide you want a different type of response to occur. Allocating a location is important because the details will be shown on any alert message sent by the BT Home Monitoring service.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SELECTING A SENSOR SIGNAL DELETING A SENSOR Decide if you want the sensor to make a sound when triggered, when the system is switched off. You may at some point decide you do not wish to use one or more of your wireless sensors.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Add / Delete Keyfob ADDING AND NUMBERING A KEYFOB At the Control Panel, follow these instructions: PRESS NEXT SHOW / OK NEXT DISPLAY Until the display shows SYSTEM PROFILE. Enter your MASTER CODE – if you have not selected a personal PIN number, this will be the default setting – 2580. Until the display shows ADD / DEL KEYFOB. SECTION 5 SHOW / OK 42 NEXT SHOW / OK NEXT DISPLAY Until the display shows SYSTEM PROFILE.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 DELETING A KEYPAD Add / Delete Keypad ADDING AND NUMBERING A KEYPAD At the Control Panel, follow these instructions: PRESS NEXT SHOW / OK NEXT SHOW / OK DISPLAY PRESS Until the display shows SYSTEM PROFILE. NEXT Enter your MASTER CODE – if you have not selected a personal PIN number, this will be the default setting – 2580. Until the display shows ADD / DEL KEYPAD. SHOW / OK NEXT Display shows 1-WAY KP NO:- Display shows ACTIVATE NOW.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Add / Delete Smoke Detector The BT Home Monitor Smoke Detector alerts you if smoke is detected in your home. It will sound a high-pitched alarm to warn anyone inside the property, and send an alert via your BT Home Monitoring system to all your contacts simultaneously. The Smoke Detector has an anti-tamper device, so if the cover is removed while the BT Home Monitor system is switched on, a TAMPER message will be sent to alert you.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 6 – Using An Online Account Only available if you have access to the internet This section describes the features of your BT Home Monitoring online account. Please note that you must have registered and completed installation of your BT Home Monitor VP1000, using the six installation steps, before you can use all these features.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Account Details This section contains your account details input at the time of registration. You can update these details at any time by overwriting the information and clicking the UPDATE button. Account Users Monitor My Property This section provides a full log of all communications made by your BT Home Monitor VP1000 system.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Event Details If an alarm event is shown in the MONITOR MY PROPERTY event log, this can be explored further in the EVENT DETAILS section. Select the event you would like to view and check the VIEW FULL ACTIVATION DETAILS button. This will explain who was contacted, when and what the outcome of the event was. A response saying AUTOMATIC means that no contacts responded to the alert but the full escalation did take place.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Locations The LOCATION section contains details of the sensors set up in your home, and where they are located, so your BT Home Monitor can tell you exactly where an event has occurred. Ensure that the order of the locations on your homepage matches the order they are listed in the BT Home Monitor Control Panel, so the two systems work in tandem to maximum effect.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 7 – Troubleshooting I have just purchased / received my BT Home Monitor and a part of the equipment is missing. Lastly, think about where you want to place the Sensors, for maximum effect. Sensors should be located in areas that you consider that a potential intruder could access. Doors and windows can be protected using a Magnetic Contact and larger areas should be protected using Movement Detectors.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 If I use the adhesive tape can I remove Sensors or change the batteries? Yes, the adhesive tape is only affixed to the rear of the wireless Sensors. This means that the covers of all Sensors can be removed in order to replace any batteries. How long do the Control Panel backup batteries have to charge for? It is advisable to let the backup batteries charge fully, so do not remove the mains power supply for at least 24 hours.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Will my data be safe? BT will protect your data according to the Privacy Policy available at from the BT Helpdesk or www.myhomemonitoring.bt.com Our secure servers ensure the safety of data passed between yourself and our BT Home Monitoring service. Unless otherwise stated, we will only contact you to convey essential information about your BT Home Monitor service.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 PROBLEMS WITH THE BT HOME MONITOR SYSTEM My BT Home Monitor Control Panel is displaying an alert I don't understand – what do I do? The BT Home Monitor User Guide contains a complete list of all the possible problems. Please refer to this in the first instance. Or call our helpdesk on 0870 240 1979 in normal office hours. What do the lights on my Control Panel mean? SECTION 7 There are four indicators on your BT Home Monitor panel.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 What happens if a Sensor appears to be malfunctioning? In the first instance, refer to the Troubleshooting information contained in your User Guide. If the problems persist, please call BT’s helpdesk on 0870 240 1979 for further assistance. How do I know if a battery needs changing? If a battery needs changing in your wireless Detectors or Keyfob, a message will be sent to the Control Panel.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 PROBLEMS WITH THE ONLINE ACCOUNT FOR INTERNET USERS ONLY I keep getting asked for my password after I am logged in? For security reasons, and to keep your personal data secure, if you log in to your BT Home Monitor online account, but remain inactive for 20 minutes, you will be required to log back in to continue.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 I have an answerphone, will the alerts still get through? USAGE Upon activation, the monitoring service will first dial your home. If it encounters an answering machine, you may receive a message or partmessage alerting you to the event, and asking you to respond. If you do not reset the Control Panel at that time, the alert process will start as normal. Why do I need a Master Code and User Code? I have BT Select Services e.g.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 The key to the tables is as follows: Guide To Alerts The BT Home Monitoring service receives and interprets the messages sent by the sensors in your home. When an event occurs, messages are sent using your telephone line to the BT Home Monitoring system, and will be updated with new information, providing a summary of what has happened.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Intruder Alerts These messages are sent by intruder sensors such as Movement Detectors and Magnetic Contacts. Intruder sensors can be programmed to react in different ways, depending on the “Response Type” allocated to that sensor in the Control Panel. To monitor for intrusion, your BT Home Monitor VP1000 must be switched ON.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Reminder Alerts These messages inform you of a change in status to your BT Home Monitoring system. Power failures and tamper attempts are examples of these kind of status messages. Internet and/or Text Messages Description of Event N/A Signal Blocked (SB in text message) Received if a sensor or sensors cannot communicate with the Control Panel. Blocking of signals can sometimes be done deliberately.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Optional Alerts You can request your BT Home Monitor VP1000 to communicate additional information, by selfprogramming the Control Panel. An example of an optional alert is for Internet users to request that their online account is updated, every time their system is switched ON and OFF.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Troubleshooting This table summarises the messages displayed and announced by your Control Panel when it requires attention or has stored an event. If one of these messages occurs, please check and use the suggested action to resolve. If the action does not clear the problem, contact BT Home Monitoring Support on 0870 240 1979. Message Check System Description Something in your system needs to be checked or needs attention.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Comms Failure The panel was not able to contact the BT Home Monitoring Service. Check that the number in the panel is correct. The 1st Telephone Number should be 0870 160 1348 and the 2nd should be 0870 160 1349. For instructions how to access this menu, please refer to Section 4. If this is the first time your Control Panel has tried to communicate with the monitoring service, check that your property ID has been input correctly.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Remote Keypad Low Battery A keypad has a low battery. Check the Keypad (details will be on the panel). Replace the battery. Remote Keypad Inactivity A Keypad hasn’t communicated with the panel for 4 hours. Check the Keypad (details will be on the panel). SECTION 7 Try changing the location of the keypad and re-registering it to the panel.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Support Contact Us Trained BT advisors are on hand to help with any issues, questions or requests you may have. To assist us in giving you the fastest possible service, please use the telephone number most relevant to your query. Sales For information on how to purchase BT Home Monitoring accessories, or to renew your monitoring subscription – please call 0800 587 8877.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Section 8 – General Information Product Information Standards: RFI: EN55022 1998 EMC Immunity: EN 50082-1 1997 Wireless systems are reliable and tested to high standards. However, due to their transmitting power and range, there are some limitations to be considered: • Receivers may be blocked by radio signals occurring on or near operating frequencies, regardless of the code selected. Safety: EN060950 2000 Operating Frequencies: 868.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Size: 250 x 190 x 44mm (913/16 x 71/2 x 13/4in) Nominal Battery Capacity: 750mA Weight: 905g (2 lb) excluding batteries Colour: Stone Standby Current Drain: 0.015mA MAGNETIC CONTACT Frequency (MHz): Transmitter’s ID Code: 868.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Operating Temperature: –10° to 50°C (14° to 122°F) Dimensions: 117 x 65 x 47mm (45/8 x 29/16 x 17/8in) Colour: Ivory SECTION 8 KEYFOB 66 Frequency (MHz): 868.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 BT Guarantee Your BT Home Monitor VP1000 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Home Monitor VP1000, or any component thereof, which is identified as faulty or below standard, or as a result of inferior workmanship of materials.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Terms And Conditions For the conditions of use for BT’s products and services, please refer to BT.com.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 equipment that is required to interact with the platform and personal online account. Further details about the Service are included in Annex 1. “Premises” means the location of the Equipment. 2. THE SERVICE The Service is designed to allow you to manage the Premises locally or remotely and reduce the risk of loss or damage to the Premises or Equipment, so far as reasonably possible.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 SECTION 8 7.3 70 reasons, and where we need to tell you about this we will give you as much notice as we can. 9.5 If you fail to pay the charges as they fall due BT may terminate the Service and this Contract. We may give you instructions about health and safety issues when using the Service, or on your use of the Service to ensure the quality of the service we provide to you and other customers and you agree to observe them. 9.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 11. IF YOU BREAK THIS CONTRACT We can suspend the Service or end this Contract (or both) at any time: (a) with immediate effect if you materially breach this Contract; (b) with immediate effect if we believe that the Service is being used in a way described in paragraph 10.1or 10.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 14.4 Our liability to you in contract, tort (including negligence) or otherwise in relation to this Contract is limited to £5,000 for any one incident or series of related incidents and to £10,000 for all incidents in any period of 12 months. 14.5 You acknowledge and agree that we have no knowledge of the value of your Premises and its contents.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 20.3 The provisions of paragraphs 21.1 and 21.2 shall not affect the parties rights or remedies in relation to any fraud or fraudulent misrepresentation. 20.4 A person who is not party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract, but this does not affect any right or remedy of a third party which exists or is available apart from that Act. 21. SEVERABILITY 22.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 System Requirements, you must have: • A mains 240V power supply for the Equipment. • An active telephone line (the Service is compatible with most forms of residential telephony connection except ISDN2e) Please Note: Monthly monitoring charges will become payable. Call and connection charges from the Equipment in your home to the Service using your telephone line are not included. These will be charged separately by your telephone service provider.
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725 Visit us at www.bt.com Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Unless stated to the contrary, nothing in this publication forms any part of a contract. © British Telecommunications plc 2003.
