User's Manual

289
Trouble Shooting
Data Acquisition Box
“Error in initialization to BTE Data Acquisition Device”:
Click Auto in Administration | Environment Settings
Is the light on in the back of the box (red)? If so, turn box off for 30 seconds, then go to Administration |
Environment Settings, turn the box on and click Auto. If the red light still does not go off, unplug all the
tools, turn off the Data Acquisition Box and turn it back on. Click on Auto and add one tool at a time and
then click Auto. If a tool is plugged in a the above error is seen, this tool is shorting out the Data
Acquisition Box. Call BTE Customer Service for repair.
Is the light on in the front of the box? If not, make sure the box is on and connected properly. Try
alternative power outlet if light still does not go on.
Is the tool connected tightly into the port on the front of the Data Acquisition Box?
Is the serial cord connected tightly to COM port and to the DAC box?
Is there Palm Pilot or another Personal Device Assistant software loaded on the computer? A HotSync
icon (see below) in the bottom right hand corner of the screen is usually visible. Also check for the
software under Start ŇPrograms. If so, close the icon (it blocks the COM port) by right clicking your
mouse over it and select Exit.
Turn off the box, unplug all attachments from the front of the box, unplug the power supply from the box,
get out of ODES, shut down computer for 1 min. Turn the computer back on, get into ODES, plug the
power supply for the box in, turn the box on and click Auto in Administration | Environment Settings.
Check you printer setting under Start ŇSettings ŇPrinters to see which port they are printing to. If it is set
to COM1 it is blocking the serial port for the Data Acquisition Box. Change the port to LPT or USB
depending on where you plug the printer into the computer.
Check the status of your computer’s COM port by going to Start ŇSettings ŇControl Panel ŇSystem
ŇHardware ŇDevice Manager. Double click on Ports and then double click on the COM port. The status of
the COM port will be outlined in there. If it is not working properly following the troubleshooting tips there.