User's Manual

Symptom Items to Check You Should See Resolution

Device LEDs

light, but not

Dock LEDs

Have the LEDs on the

Dock been put into

sleep mode?

Conﬁrm LEDs on Clip and Wristband

light green when placed on Dock.

Press LED Sleep button on Dock twice

(like a door bell).

Dock LEDs

light brieﬂy,

but then

immediately

go back out…

Has power to the Dock

been interrupted?

1. Remove devices from Dock.

2. Unplug A/C adaptor from wall.

3. Unplug cord from A/C adaptor and Dock.

4. Wait ten seconds.

5. Plug cord into A/C adaptor and Dock, making sure they connect tightly.

6. Plug in A/C Adaptor.

7. First, replace Wristband on Dock until Dock LEDs light up.

8. Then, replace the Clip.

9. LEDs on Dock should now work. If not, contact Customer Care.

Excessive Notiﬁcations sent to Emergency Contacts

Excess Panic

Alerts

These notiﬁcations come when

the Wearer squeezes the buttons

either on the Wristband or the

Communications Clip.

Be sure the Wearer is familiar with

how to cancel erroneous requests.

(Press both buttons again)

ADDITIONAL INFORMATION