User's Manual

28
Symptom Items to Check You Should See Resolution
No Comms
Alerts
The Communications
Clip requires a cellular
signal to send its
information to the
Emergency Response
Center.
Atmospheric conditions, a home’s
construction materials and
interference from other devices
can reduce the signal transmission
between the Communications Clip
and cell towers.
Since this can be intermittent,
Dashboard managers have the ability
to adjust the time interval before the
Emergency Response Center will
send a notification to emergency
contacts saying that the connection
with the Communications Clip and
the cell tower has been lost.
To reduce the number of notifications
about the Communications Clip losing
connection with the cellular network,
considering adjusting the “Device not
Communicated” slider to the right
(slider can be found under Contacts
section under System Notifications).
Be aware that the ability to notify
emergency contacts in the event of a
panic or fall is not possible when the
Communications Clip is not receiving
a cellular signal.
If you still have questions, contact
Customer Care.
ADDITIONAL INFORMATION