User's Manual

29
LINK–MOBILE DASHBOARD TROUBLESHOOTING GUIDE
Symptom Items to Check You Should See Resolution
Link–Mobile
Dashboard is
not available
The web address is
https://www.Link–Mobile.com
You should see a prompt for user
name (email address) and password.
You can select Forgotten your
Password to have a new password
sent to the email address of the
Dashboard Manager.
Contact Customer Care. Proof
of identify and purchase will be
required.
Receiving
Excessive Zone
Alerts
The size of the zone should
be larger than the expected
travel range of the Wearer.
You should draw the zone so that
there is plenty of space around the
area you wish to be alerted should
the Wearer enter or exit during the
days and times specified.
To reduce the number of notices
about zone, be sure that the zone
has been drawn large enough to
account for occasional stray GPS
signals. For help drawing, see
demonstration video on www.
Link–Mobile.com under Help.
If you need help creating zones,
contact Customer Care.
ADDITIONAL INFORMATION