User's Manual

30
Symptom Items to Check You Should See Resolution
Location is not
updating
Being inside large structures
(shopping malls) or
surrounded by tall buildings
may obstruct a view of the
sky. This can result in the
device not updating location.
You should see the last location
where the Communications Clip
had a view of the sky. The last
known location will be indicated
on the map by a red dot. Clicking
on highlight location will show
details about the date and time
this location was recorded.
To refresh a location, click on the
Locate icon, then the Update
Location button. This sends a
signal to the Communications
Clip and requests an update.
If you need help using Locate,
contact Customer Care.
Activity not
showing activity
The Wristband is the device
that monitors and reports
activity.
You should see activity bars in blue
for daytime activity and green for
nighttime activity.
Check the Day time (expected
rising time) and Night time
(expected bedtime) settings.
Click Set before leaving the
page.
ADDITIONAL INFORMATION